SUMMARY

• IT Infrastructure Architect and consultant, systems analyst, and process engineer with over 25+ years of expertise in planning, designing, building, testing, deploying, supporting, and managing infrastructure technology, enterprise applications and data centers with an emphasis on Windows Server, Active Directory, Hyper - V, SQL Server, SharePoint, Exchange and System Center and other Microsoft technologies.
• In addition, I have design and integration experience with local and wide area networks, public and private clouds and on- and off-premise data centers. Key strengths include: excellent technical, team and project management, organizational and writing skills, sensible and diplomatic interpersonal skills with an enthusiastic, results-oriented and committed approach to the strategic use of information technology in today’s competitive business environments.

TECHNICAL SKILLS

Hardware & Servers: HP, IBM, Cisco and Dell. PCs HP, Dell and Apple Macintosh. Laptops Dell, Toshiba, Samsung, Microsoft, and Apple. SAN Storage NetApp, HP, Dell, and EMC. Networking Cisco Routers, Switches and Firewalls and F5 Load Balancers.

Hypervisors: Microsoft Hyper-V with SCVMM and VMware ESXi and vSphere

Cloud Services: Microsoft Azure and Tier 3 (now CenturyLink)

OperatingNetwork: Windows Server (all versions) and NT Server 3.5x and 4.x, and Netware 3.1x.

Systems: Desktop Windows 10, 8.x, 7, Vista, XP Professional, Windows 2000 and NT Workstation 3.5x and 4.x, Macintosh System 7.5.x, MS/DOS 6.2, Windows 3.1, Windows for Workgroups 3.11, and Windows 95.

Languages: PowerShell, VBScript, WinBatch, DOS Commands, DCL, C, FORTRAN-77, BASIC, Z80, and Z8000 Assembly.

Networking: MPLS, Azure ExpressRoute, Ethernet, 10/100/1000/BASE-T, Wi-Fi, FDDI, Frame Relay, TCP/IP, DNS, DHCP and Remote Access Servers. Interfaces SATA, Fiber Channel, iSCSI, SCSI, USB, Firewire, Serial and Parallel Interfaces.

Applications: Windows Server Active Directory Domain Services (AD DS), AD Federated Services, Azure AD, AD Connect, Direct Access, IPAM, Exchange 2003-2013, SQL Server 2000-2015, System Center, Citrix XenApp, and SAP. Windows Microsoft Office 365, Office 2000-2016, Microsoft Visio 2000-2013, and Microsoft Project 2000-2013.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Systems Analyst

Responsibilities:

• AD Lead Architect - Coordinated with both CSC and HPE Directory groups and developed the DXC Legal Day 1 and platform end state (Day 100) requirements for multi-forest Active Directory solution and create all AD and Direct Access infrastructure design diagrams for all eight data centers.
• Developed the initial Directories project plan for Day 1.
• Created budget estimates and technical content for all Directories related diagrams for slide decks for CSC’s design and budget approval processes.
• Helped identify the network requirements, Certificates, and Firewall definitions for Directories between eight datacenters located globally.
• Created new current state and desired state diagrams for DXC Active Directories.
• Worked with Cybersecurity and Identity Management workstreams to ensure AD and Direct Access met corporate security standards and would support coexistence and unified email address by Day 1.

Confidential, Dallas, TX

Manager

Responsibilities:

• AD Architect - Designed and built global distributed AD infrastructure to support Office 365 migration, hybrid Exchange configuration, Skype for Business, and SharePoint Online for AIG in NYC. The AD Infrastructure supported single-sign-on (SSO) and multifactor authentication for 100,000 users using AD Connect, Azure AD, AD Federated Services (AD FS) and SQL 2014.
• Email Encryption Engineer - Designed a detailed solution that that routed all inbound and outbound SMTP mail through Office 365 EOP. Connectors where created to force the use of TLS protocol between Ross Stores and ServiceNow, thus ensuring all SMTP mail to and from ServiceNow would be encrypted.
• Directory Services Lead - Designed and implemented of a multi-forest Windows Server 2012 AD infrastructure for Enable Midstream, a new Gas Pipeline Management company with over 60 locations. The core AD infrastructure was hosted in two Accenture data centers on VMware and three secondary and 13 tertiary locations. As team lead, I also oversaw the design of the File and Printer Server and User migration approaches for 2000+ users from external AD forest to the new Enable Midstream production forest.
• Directory Services Architect - Created the detailed design for a new Greenfield Windows Server 2012 R2 Active Directory infrastructure for a newly created multi-county agency in San Francisco. The new AD design had to coexist with and trust three existing agency AD forest and provide access to a variety of shared resources and productivity and facility management applications. Customer feedback indicated the level of detailed provided in the project deliverables and presentations exceeded expectations.
• Process Lead - Created all of process flow diagrams and developed the majority of the operational processes for the Operations Run Book (ORB) and Service Delivery Run Book (SDRB) for Novo Nordisk’s global SharePoint project. All of the processes developed were in line with ITIL standards and reviewed and approved by the customer in Denmark.
• Active Directory Lead - Designed the overall AD architecture, including the Site topology, OU structure and naming conventions for the ExxonMobil’s hosted Web Infrastructure, created the security related GPOs to ensure the AD infrastructure met the Customer’s stringent security requirements and supervised and assisted the infrastructure build team.
• Process Engineering Lead - Developed all of the operational processes required to support ExxonMobil’s Sitecore Web development environment and the underlying Web infrastructure. Designed and implemented a new Support Desk system based on BMC Track-IT that included both a fat client and Web portal interface. Worked closely with Confidential ’s offshore group and assisted with the transition of overall operations to the offshore support team.
• Data Center Migration Lead - Managed the separation of the Aviva's North American Investment business unit IT infrastructure from the North American Insurance business unit, which was being sold. Documented the business units’ current state and future state and drove the design and build out of the Greenfield data center utilizing HP’s virtual private cloud solution. Managed the Application Migration and Server Management teams as well.
• Engineering Lead - Led the Citrix migration team through the Design and Execute phases. The team moved the BP’s virtual application infrastructure from Citrix Presentation Server 4.5 to Citrix XenApp 6.5 platform. Over 700 applications were identified and recorded in a Master Application List (MAL) using SharePoint, rationalized, and addressed during the consolidation project. The migration team met all four key delivery milestones and ended the project ahead of schedule.
• Hyper-V Architect - Conducted a Private Cloud Proof-of-Concept (POC) for AAA. Designed and built-out two highly available Hyper-V four node Failover Clusters using CSVs and SCVMM. Successfully demonstrated Quick and Live migrations and V2V and P2V conversions. VMs were created on each of the virtual hosts to support SCVMM, SCOM and SQL. Additional templates and Hardware and OS profiles were created and stored in the SCVMM Library.
• Engineering Lead - Developed several key assets for Confidential ’s Elastic Datacenter (private cloud) SharePoint workspace, including the Elastic Datacenter Assessment Questionnaire (InfoPath Designer 2010), Automation Cost Estimator, ACM Roadmap to help with the delivery of the Elastic Datacenter solution.
• Exchange Migration Lead - Led offshore team for the migration of over 5000 on-premise global Lotus Notes Mail Users for Baxter to Microsoft’s hosted Microsoft Exchange 2007 infrastructure (BPOS) using a virtualized Binary Tree's CMT environment and Microsoft’s proprietary migration application. Provided pre-migration support, performed post migration troubleshooting and wrote the Online Services Company’s Customer Migration Planning Guide, which was used by their customers to plan and prepare their migrations.
• Hyper-V Architect - Conducted a Hyper-V Proof-of-Concept (POC) for Starbucks. Designed and built-out a complete highly available Hyper-V three node Failover Cluster using CSVs and SCVMM. The customer built out a comparable VMware test infrastructure. Successfully demonstrated Quick and Live migrations and V2V and P2V conversions. Several guest VMs were created on each of the virtual hosts. Benchmarks were run on each of the VMs under identical loads. The results demonstrated the Hyper-V VMs performed nearly as well as the VMware VMs and in some tests Hyper-V outperformed VMware.
• Lead SAP Infrastructure Architect - Designed, and assisted with the installation, configuration, testing and support of a new integrated tax system based on SAP for Maryland State Comptroller's Office. The infrastructure was comprised of both physical and virtualized servers and failover clusters all running Windows Server 2008. Over 90% of the non-production environments (i.e., sandbox, dev, test, QA) were virtualized using Hyper-V on a dozen Hyper-V hosts. SCVMM was utilized to deploy and manage the Hyper-V infrastructure. In addition, the production SAP infrastructure utilized Windows Server 2008 Failover Clusters to support high availability. The SAN architecture utilized IBM SAN storage arrays and FalconStor NSS gateways. The new infrastructure was delivered on schedule and within budget. Managed a team of four other infrastructure engineers throughout this nine-month effort.
• Exchange SME - Diagnosed a reoccurring failure with the client’s Exchange MSCS cluster, which resulted in a thoroughly documented assessment of the customer’s Exchange and Active Directory infrastructure with recommendations for AD, Clustering, Exchange configuration as well as Operational best practices and the customer’s planned upgrade to Exchange 2007 and Windows Server 2008 R2.
• Infrastructure Assessment SME - Conducted a detailed audit of the Brink’s Active Directory multi-domain forest infrastructure and provided a detailed assessment report with recommendations for reducing the operational costs and improving authentication and authorization for SharePoint users throughout the organization.
• SAP Infrastructure Architect - Designed, built, tested, and deployed a highly-availability landscape architecture based on MSCS, Oracle Fail Safe, HP Blade Servers, and EMC Symettrix-3 and Symettrix-300 SAN storage arrays for SAP ECC 6.0 and PI 7.0 upgrade project for Tesoro Petroleum.
• Active Directory (AD) Architect - Designed, built, tested, and deployed global Active Directory (AD) infrastructure for Transocean’s Windows NT 4.0/Exchange 5.5 to Windows 2003/Exchange 2003 migration project. As the Lead AD architect for the project I also managed a team of four other systems engineers.
• Exchange Architect - Designed, tested, installed and configured a new Exchange 2003 infrastructure for Southwestern Energy and successfully completed the migration of over 800 Lotus Notes mail users to Exchange in six weeks.
• Microsoft Operations Manager Engineer - Designed and installed MOM 2005 solution for Sprint HCS.
• Migration Lead - Designed, tested and implemented migration infrastructure and migrated all Paramount Television Novell Netware users to new Active Director Infrastructure using Quest NDS Migrator for Viacom’s CBS Paramount Television spin-off project.
• Process Engineer - Created and developed, version 1.0 Confidential Connected Method for TI, the delivery methodology for Confidential ’s Technology Infrastructure group. Developed the overall processes and deliverables workflow for each phase as well as the associated activities for each of the process steps. In addition, I was the Team Technical lead for the development of all content, sample deliverables and templates.
• Exchange Architect - Designed, installed and configured an Active-Passive Exchange 2003 Server cluster environment with HP Storage Array for the Missouri Office of the Secretary of State. Assisted with the migration of all mailboxes from the legacy Exchange 5.5 environment to the new Exchange 2003 system.
• Security Auditor - Conduct an in-depth security audit of all Windows NT 4.0 servers for Pepsi Co. Audited over 700 servers and provided a detailed analysis and recommendations for patching all vulnerable Windows NT 4.0 servers with the latest security patches from Microsoft.
• Process Lead Engineer - Designed the operational processes and workflow by which State Farm Insurance would deploy Intranet Web Applications, using Microsoft Application Center 2000, across their twenty-eight Windows 2000-based Intranet web farms, including: Unit, System and Performance test environments and the Pre-Production and Production Environments. Worked with the State Farm’s Development and Integration, Test Center, Change Management, Enterprise Management, Web Technologies, and Security groups and developed and documented the Application Center Application Deployment (ACAD) operational procedures and the Application Center 2000 design, implementation, configuration, and testing within the stringent guidelines of State Farm’s proprietary Project Management methodology.
• SAP Infrastructure Architect - Provided USB Warburg with SAP infrastructure consulting services and designed a new computing infrastructure, which included hardware specifications, LAN/WAN connectivity, Windows NT 4.0 and 2000 Servers, Disaster Recovery and Application monitoring to support the migration of an existing SAP environment from a recently acquired company.
• SAP Infrastructure Lead - Provided Penreco with technical consulting regarding Windows 2000 Server, Disaster Recovery and Application monitoring in support of an SAP migration to Windows 2000. Installed and configured Windows 2000 Server, latest service packs and terminal services on eight Compaq SAP/SQL servers and Windows NT 4.0 on two application servers.
• Exchange Collaboration Lead - Conducted Microsoft Exchange 2000 Collaborative Solutions Assessment for HCA Healthcare. Interviewed over a dozen key stakeholders and project leaders within the Client's organization during three-week engagement. Compiled and delivered 68-page assessment document, which identified leading collaborative applications that could be built on top of Exchange 2000.
• Migration Engineer - Conducted a Windows 2000, Active Directory and Exchange 2000 Migration Assessment. Teamed with Microsoft Consulting Services and conducted a two-week assessment and cost analysis to migrate of Turner Industries existing Windows NT 4.0, Exchange 5.5 and Lotus Notes infrastructure to Windows 2000, Active Directory and Exchange 2000. Wrote the resulting deliverable which awarded the design and deployment projects to Microsoft and Confidential .
• Migration Engineer - Conducted a Windows 2000, Active Directory, and Exchange 2000 Migration Assessment for the migration of the Client's 3000-user Novell Netware, NDS and GroupWise distributed computing environment to Windows 2000, Active Directory and Exchange 2000. Findings were presented to Client in formal presentation and 32-page deliverable report.
• Exchange Migration Engineer - Conducted six-week Rapid Economic Justification (REJ) for migration of the Client's 5000-user Windows NT 4.0 and Exchange 5.5 distributing computing environment to Windows 2000 throughout the Client's corporate office and hotel properties. Compiled 200-page deliverable, which included a Total Cost Analysis (TCO) and Return on Investment (ROI) for Windows 2000. Conducted Rapid Economic Justification (REJs) relating to the implementation of Windows 2000, Active Directories, and Exchange 2000 for Wydham Hotels.

Confidential, Irving, TX

Enterprise Engineer

Responsibilities:

• Wrote over a dozen proposals and Statements of Work (SOWs), which helped generate over $1.2 million dollars in technology services revenue for 1999.
• Managed the relocation of Sterling Commerce’s Network and Desktop Computing Infrastructures to their new 12-story building.
• Managed the Year 2000 Remediation Project for Summit Acceptance Corporation’s Server and Desktop-computing environments.
• Designed, supervised and documented the implementation of a complete technology refresh (Netware and Windows 3.1 to Windows NT and Windows 95) of the Dallas Stars’ Starnet network computing environment.
• Installed and configured Microsoft Exchange, Internet Information Server, Reflection EnterView and Seagate Backup Exec for the Dallas Stars Starnet project.
• Assessed existing procedures and wrote a complete policy, procedures and service level agreement (SLAs) operational handbook for Kaiser Permanente’s IT Help Desk and Second Level Support organizations.
• Network Architect - On the Global Windows NT Network Design (GlobaLink) project for Celanese. Co-designed and documented the Celanese global network architecture using Vanstar’s proprietary Horizon project design methodology. Coordinated and provided deskside support for the migration of over 400 desktop users from WFW 3.11 to Windows NT Workstation 4.0 for GlobaLink project. Developed IT related Policies and Procedures for Celanese’s PC Computing Environment Services group.
• Server Management Lead - Wrote the Server Management portion of the Discovery phase field kits for the Motorola SPS Life Cycle Management Project. Upon completion, the overall project covered 23,000 desktops and 1000 servers located in Austin and Phoenix.
• Service Delivery Manager - Managed the five-month pre-trial portion of Motorola AMG Joint End-User Technology Alliance project which included the implementation of a new Help Desk management system, operational procedures, and service level agreements for the outsourcing of all of Motorola AMG’s file server and desktop support in Fort Worth. Reduced Motorola AMG’s outstanding call tickets, for 1200 Macintosh and PC users, from over 200 to only 30 after just one month.
• Lead Engineer - Managed the rollout of Source Services Corporation’s (SSC) new LAN/WAN Infrastructure project, which included 60 Windows NT Server 3.51 file servers and over 800 Windows for Workgroups workstations in 57 locations nation-wide. Project was completed on time and under budget in six months. Designed and documented SSC’s “standard” Windows NT Server LAN configuration, including the Primary Domain Controller, DHCP Server, Print Queues, WINS Servers and standard naming conventions. Designed, configured and tested SSC’s “standard” workstation image and coordinated the image downloads with Vanstar Central Configuration. Also, wrote a WinBatch Script, which automated workstation configurations for users. Implemented SSC’s new mail system, which included the installation, configuration, testing and documentation of the Microsoft Mail Server, three Post Offices and the Message Transfer and Directory Synchronization agents. Wrote all documentation, including the LAN/WAN Rollout Script, which allowed remote Vanstar SEs to complete the LAN rollout, in one to two days, with minimal supervision from the SSC’s corporate MIS location. Supervised the remote office LAN rollouts remotely using chat sessions, SMS queries, faxes, and script updates which resulted in improved customer satisfaction.

Confidential, Garland, TX

Senior Consultant

Responsibilities:

• Supported corporate customers, throughout the Dallas/Fort Worth metroplex and Houston, with network technical support services, including the installation, configuration, systems analysis, and troubleshooting of Netware-based Local Area Networks.
• Consulted on and wrote network design proposals in response to Request for Proposals (RFPs) from corporate customers.
• Promoted to Novell Product Manager after only six months and coordinated the exchange of technical information between Novell and SIS’s engineering staff.
• Developed and presented technical addresses on LAN-based e-mail, Host Connectivity and Network Management at SIS sponsored seminars throughout the country.

Confidential, Dallas, TX1991-1992

Manager Information Systems

Responsibilities:

• Promoted from Supervisor of MIS to Manager after only ten months. Supervised an eight person support and software development staff and Data Center operations and administered software upgrades, disaster recovery procedures, and hardware and software maintenance agreements.
• Designed, implemented and managed Novell Netware LAN and provided technical support and training to over 300 PC users.
• Performed all computer systems and network design, cost analysis, vendor and product evaluations, for all business and engineering computer systems and the corporate LAN.
• Established corporate computer hardware, software and networking standards and approved all computer hardware and software acquisitions in order to minimize equipment obsolescence and costs, and maximize utilization and insure compatibility.

Confidential, Irving, TX

Systems Analyst

Responsibilities:

• Conducted all computer systems design and analysis, cost analysis, vendor and product evaluations, and wrote Statements of Work and technical proposals for several multimillion dollar government contract proposals.
• Designed and supervised the installation of the Information Center and local and wide area network for the corporate office in Irving.
• Streamlined personal computer hardware and software standards wrote and helped negotiate annual corporate purchase agreements which reduced computer hardware and software procurement costs.
• Oversaw and provided technical support and training to over 3000 PC and Macintosh users located throughout the world.

Confidential, Fort Worth, TX

Senior Computer Engineer

Responsibilities:

• Managed a large VAX-based computer system and DECnet network composed of multiple VAXClusters, and MicroVAX, Silicon Graphic and Sun Workstations.
• Conducted all Resource Accounting and Performance Monitoring using VMS Accounting and SPM.
• Provided technical support to over 100 VAX users in an aerospace engineering R&D environment.

Confidential, Hawthorne, CA

Senior Engineer

Responsibilities:

• Selected and conducted the installation of all computers, a local area network, video equipment, and software for the division’s Avionics Display and Controls and Human Factors R&D Laboratories.
• Managed all laboratory computers, including a VAX, Silicon Graphics workstations, and Macintosh and IBM personal computers.
• Performed all lab equipment maintenance, lab design and layout, and all lab-programming tasks, including the design of all application and simulation software.
• Rendered all technical support, training, product evaluations, equipment maintenance, and network installation for all DEC and Macintosh personal computers in Avionics Engineering.
• Designed and built an Avionics Control Display Unit Simulator this included the development of application and system software, in assembly language, to support an Infrared Touch Screen and Speech Synthesizer.