Vice President - Application Support Lead Resume - Hire IT People

SUMMARY:

IT professional wif more than 15 years of experience. Proven hands - on experience in different IT fields and technologies including Programming
Database, Unix/Windows System Administration, Distributed and Mainframe Scheduling, Production and Application/Infra Support
People Leadership, Service and Project Management, Network, Mainframe, ITIL (Incident/Problem/Change/Configuration Management).
Personally developed several tools to assist 1800+ applications teams improve their batch stability, performance and application support metrics, it follows some samples:
Developed a program to automatically terminate long running processes and provide instructions to servers prior to emergency maintenances to prevent failures generation for teh batch jobs, therefore providing costs avoidances due to no support team escalation.
Develop a program to manage Production jobs installations, dis wrap validates and ensures dat all teh Bach standards and policies are included in teh application team jobs files. dis eliminates teh manual evaluation of these same files, saving substantial man-hours requirements.
Developed scripts to automate several manual tasks for commands executions in 93 servers for R11.3.6 Autosys migration. dis migration generated costs avoidance of 1.3 MM by using only 664K funds and not engaging external consulting services.
Developed a program to improve file watcher process for batch jobs, these enhancements allow teams to eliminate alerts for lack of feeds in case of unforeseen circumstances, eliminating unnecessary incidents and providing costs avoidances due to no support team escalation.
Developed several server/application monitoring scripts and batch reporting scripts to assist managing teh Batch environment.
Participated in teh global migration for main TTS application Oracle Flexcube from Mainframe application Citichecking, responsible to support jobs and system migration from Mainframe to Linux technologies, DB2 to Oracle databases.

TECHNICAL SKILLS:

Programming Languages: Python, Perl, Shell script, Java, SQL, XML, HTML

Database: Oracle, Sybase, MS SQL, MySQL, DB2

System Administration: Unix, Windows

Distributed and Mainframe Scheduling: Autosys, TWS/d Maestro, TWS/z

Network: TCP/IP, DNS, DHCP, AD, ConnectDirect/NDM

Service and Project Management: ITIL, SharePoint, ServiceNow and Lean

PROFESSIONAL EXPERIENCE:

Vice President - Application Support Lead

Confidential

Responsibilities:

Distributed Batch Application Support SME Level 3. Providing engineering support for teh batch environment and support delivering automated job scheduling solutions for 1800+ applications.
These applications run on both Unix and Windows technologies and different databases (Oracle, MS SQL, Sybase). Creating programming solutions for teh Batch environment as well as for teh 1800+ applications running batch jobs.
These tools are written in different languages (python, pearl and shell script). Supporting various infrastructure models (physical servers, VMs, Cloud, load balancing), applying teh ITIL best practicesDay to day activities also includes:

Assistant Vice President - Senior Application Support Analyst

Confidential

Responsibilities:

Working in a team responsible to provide technical support for distributed batch scheduling support to all businesses across teh Global regions using Autosys, responsible for teh support of all batch applications and scheduling support
Teh supporting functions consists of Scheduling Technical Support, Change Management, Incident Mgmt., Problem Resolution, Quality control, New Users Implementation
Audit/Compliance Governance, COB, supporting tools solutions for our environment as well as clients processes using programming languages such as python, pearl and shell script.

Senior Application Support Analyst

Confidential

Responsibilities:

Working in a team responsible for teh production support for teh application FLEXCUBE (which runs on Linux server and Oracle database).
dis application is replacing teh application Citichecking (which runs on Mainframe Z/OS wif DB2 database). Working wif PL / SQL
Oracle, Microsoft SQL Server, Unix environment, Mainframe Z / OS, NDM/Connect:Direct and programming languages (shell script, Java)

Application Support Manager

Confidential

Responsibilities:

Managing a team of analysts dat provides IT and application support for Confidential Investment Banking employees in USA, Europe and Asia regions as well as providing AD Sec Admin support for users NT accounts and share drive permissions.
Worked wif Windows Server, Active Directory, TCP/IP, DNS, DHCP, Windows 7, Office packages, Factset technologies. Because of Confidential global strategy, teh group was reallocated to Belfast on August 2012.

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