PROFESSIONAL SUMMARY:

• Over 6+ years experience in IT industry wif Salesforce.com CRM Administrator and Developer in Salesforce.com Sales, Marketing, Customer Service and Support Administration.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Good development experience wif Apex Language, Apex Trigger, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers).
• Experience wif tools like Account/Contact/Leads Data Importer, Apex Data loader, Force.com Migration and force.com Excel connector.
• Working experience on Salesforce Lightning Platforms, Sales Cloud and Service Cloud.
• Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dash board.
• Experience in modifying Visualforce pages to be supported in Lightning experience and good understanding of lightning mode and its features.
• Experience in working wif Eclipse IDE wif Force.com Plug - in environment for writing Business logic in Apex Programming Language.
• Good development experience wif Visualforce, SOSL, SOQL, WSDL, Web Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers) Web Services API and custom user interfaces using HTML.
• Have good working noledge in querying Salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform -- world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Experience in Data Migration and updates through teh tool App Exchange Data Loader, Informatica Data Loader in Salesforce.com.
• Experience in developing web interfaces for clients both through Force.com Sites and standard web technologies including but not limited to HTML, CSS, XML, and JavaScript.
• Good Knowledge of various methodologies like Waterfall and Agile.
• Detail-oriented energetic team player, motivated wif multi-tasking capabilities, problem solver, and hands-on leader wif exceptional presentation and client/customer relation skills.
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Salesforce1, Sales Cloud, Service Cloud, Cast Iron, Data Migration, Salesforce Lightning.

Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Languages: Apex, Java, SOQL, SOSL, SOAP

Methodologies: Agile and Waterfall

Database: Oracle, MY SQL, MS-Acess

Platform: Windows, Linux.

PROFESSIONAL EXPERIENCE:

Confidential, Southport, CT

Salesforce Consultant

Responsibilities:

• Interacted wif various business user groups for gathering teh requirements for Salesforce.com CRM implementation.
• Developed Salesforce Applications for business requirements and extended teh application to take into account critical business needs as well as make teh system user friendly.
• Involved in identifying, planning and implementing newSalesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in teh application.
• Designed various WebPages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on teh type of customer enquiry.
• Worked on developing Salesforce Lightning Apps, Components, Controllers and Events.
• Upgraded some Apps from Salesforce Classic to Salesforce Lightning to develop rich user interface and better interaction of pages.
• Developed Lightning UI using AJAX, JavaScript and HTML.
• Designed, and deployed teh Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to teh needs of teh application.
• Involved in Custom Integration ofOutbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, App Exchange Package & Custom Application, Sandbox data loading.
• Developed and configured Dashboards, Ad hoc Reports and Report Folders for different user profiles based on teh need in teh organization.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Migrated data from external resources and performed insert, delete, upsert, export operations on millions of records using Apex Data Loader.
• Used Salesforce Lightning combines teh new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
• Implemented Sales cloud and incorporated teh enhanced features as required to streamline teh business process.
• Designed and developed Service cloud and integration.
• Integrated Salesforce data wif external systems by writing Salesforce REST Web Services for Inbound classes and used Http Request methods to call external application REST API endpoint.
• Used Visualforce to build enrich UI for creating Custom buttons and for routing to new pages and worked on integrating SOAP and REST API.
• Handled teh client side requests wif JavaScript and JQuery wifout sending teh post request to teh Salesforce server in Visualforce pages.
• Developed Cast Iron orchestrations dat are used to synchronize data between Salesforce.com and web service endpoints.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day to day requirements and building them using Force.com platform.
• Performed teh role of support engineer for teh internal users and helped them in getting used to teh application, generated reports and saved them for further access to teh users.

Environment: Salesforce.com, Salesforce1, Salesforce Lightning, Apex Classes, Triggers, Controllers, Visualforce, Force.com, SOQL, SOSL, Service Cloud, Sales cloud, Cast Iron, REST API, Data Migration, JavaScript, HTML, Windows.

Confidential, Farmington, CT

Salesforce Developer/Admin

Responsibilities:

• Involved in various stages of teh system from requirement gathering to analysis, documenting teh gap between teh requirement and teh system.
• Developed Salesforce.com approval workflow wif tasks from interview schedules and approvals for further interviews finally resulting into offers.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to teh visual pages.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Designed, Implemented and deployed teh Custom objects, Page layouts, Custom tabs and Components to suit to teh needs of teh application.
• Installed and deployed Organization View, a Force.com AppExchange tool dat allows users to create visual org charts and update them in Salesforce CRM using drag-and-drop functionality.
• Involving in creating user roles and Hierarchy. Creating automatic case capture from partner website using Web to case.
• Developed custom Apex REST services for internal applications to consume data from Salesforce.
• Creation of custom Visualforce pages, Apex triggers and Apex classes, REST API Web services.
• Developed Visualforce pages to change teh entire look and feel, tabs and views of teh Salesforce.com UI in accordance wif teh company requirements.
• Used Salesforce Lightning to delivers a modern, smart experience across every device.
• Used Salesforce Lightning Design Systems (SLDS) components in teh Lightning Application.
• Developed Salesforce Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Extensively involved in data migration from three legacy systems to Salesforce.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured teh permissions based on teh organizational hierarchy.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Used SOQL & SOSL wif in Governor Limits for data manipulation needs of teh application using Force.com Explorer.
• Performed large and small-scale Data Migration using Migration Tool and Data Loader.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Used Apex Data Loader, Demand tool for migration of data into Salesforce.com from external systems.
• Used Cast Iron integration tool for synchronizing master list of customers such as leads, accounts, opportunities and forecasts. It is used for data configuration.
• Followed Agile methodology for teh execution of day to day work related activities
• Supported end users and helped them in getting used to teh application, generated reports and saved them for further access to teh users.

Environment: Salesforce.com, Salesforce Lightning, Force.com, Apex Classes, triggers, Controllers, Visualforce, SOSL, SOQL, Data Loader, Data Migration, Sales Cloud, Service Cloud, Cast Iron, Data Migration, Dash boards, Reports, Emails, Templates, Work Flows, Eclipse, SOAP, REST API, Agile and Windows.

Confidential, Andover, MA

Salesforce Developer

Responsibilities:

• Interacted wif various business user groups for gathering teh requirements for Salesforce implementation and documented teh Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Developed Apex classes and Apex Triggers for various functional needs in teh application.
• Customized tab worked wif various standard objects like Accounts, Contacts, Leads, Campaigns, Cases and Solutions.
• Designed, Implemented and deployed teh Custom objects, Page layouts, Custom tabs, Components to suit to teh needs of teh application.
• Created Custom Objects and defined lookup and master-detail relationships on teh objects and created junction objects to establish connectivity among objects.
• Developed workflow rules for various tasks and Email alerts as per teh requirement.
• Integrated Salesforce CRM and teh legacy system using Cast Iron Integration Systems.
• Developed Visualforce Pages to customize teh view and functionality of teh page dat were required by teh Organization.
• Provided teh to teh internal business users to use teh application and develop their own custom report.

Environment: Java, Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Workflow

Confidential

Salesforce Administrator

Responsibilities:

• Performed teh roles of Salesforce.com Administrator in teh organization.
• Used field level security along wif page layout to manage teh visibility and accessibility of fields for different profiles.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Worked wif different Record types to setup for different Page layouts based on profiles.
• Involved in setting up Profiles and assigning teh Profiles to teh Users.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Integrated teh Web Services for extracting teh data from external systems to display in teh pages of Salesforce.com.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to teh customers.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to teh case team members.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Designed various types Email templates for auto response to customers.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, E-mails, Workflow & Approvals, Custom Reports, Dashboards.