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Senior Siebel Configurator Resume

Jacksonville, FL

SUMMARY:

  • Having 11 years of experience in Design, Developing/customizing and implementation of Siebel CRM.
  • Completed Siebel external 7.7CCC.
  • Salesforce.com Certified Developer.
  • Experience on server setup and maintenance including Siebel web server, Siebel gateway, Siebel server, Siebel DB server.
  • Worked on Order Management, Pricing, Quote Management and Product Model.
  • Experience on Telecom, Insurance, Call Center, Financial Services and Siebel Filed Service Process.
  • Expertise on using Pricing concepts like Signals, Variable Maps, Attribute Adjustments, Discount Matrices, Service based - Pricing, Component-Based Pricing and on customizing pricing Procedures.
  • Highly proficient with Siebel Tools - Applets, Views, Screen, Business Component/Object, Links/Joins, Pick List/MVGs, Integration Objects.
  • Experience with the Siebel High Interactivity Framework and Open UI.
  • Heavily used HTML5, CSS, Jscript and Jquery as part of Siebel open UI
  • Strong experience of Siebel application configuration
  • Worked on Integration from Interchange to Siebel application.
  • Worked on Product Model, EIM.
  • Worked on configuration, Workflows & scripting.
  • Worked on EAI Siebel Adapter, Integration Objects and the Inbound and outbound Services.
  • Experience with troubleshooting skills with existing Siebel applications.
  • Experience with the relational database SQL.
  • Experience with waterfall and Agile Scrum development methodology.
  • Involved in requirements gathering and provided the estimates.
  • Checked the feasibility of the Contracts and Pricing requirements.
  • Verified the feasibility of the requirements and provided the solutions to deliver them.
  • Involved in more than one release simultaneously.
  • Interacted with Business for the requirement clarifications.
  • Implemented Unit Testing scripts.
  • Resolved higher issues of severity.
  • Worked on BIP Reports.
  • Worked on Actuate Reports.

TECHNICAL SKILLS:

Operating System: Windows 2000 Server, Windows 2003 Server, Windows 2008 Server

Products/Tools: Siebel Tools, Quality Center

Languages: C, C++

RDBMS: Oracle, SQL-Server

Business Domains: Telecom, Insurance, Call Center, Financial Services

Siebel Skills: Configuration, Pricing, workflows, escript, EIM, EAI & Product model .

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, FL

Senior Siebel Configurator

Environment: Siebel 8.1.1.11, Siebel Financial Services

Responsibilities:

  • Prepared LLD (Low Level Design), Technical Design Document and supported test teams.
  • Provided the required data through the SQL.
  • Worked on Edge Server Exceptions from IM to Siebel.
  • Bug fixes and enhancement in these integrations setups using EIM.
  • Worked on Change Requests using Configuration, eScripting.
  • Worked on EAI Siebel Adapter, Integration Objects and the Inbound and outbound web services.
  • Created Various BI Publisher Reports and aligned them on various Dashboards as per the requirement.
  • Developed new solutions per requirement.
  • Worked on Inbound and multiple outbound Interfaces with Quest System.
  • Configured Siebel Application using Tools.
  • Configured the workflows.
  • Involved in trouble shooting Production Issues.

Confidential, Nashville, TN

Senior Siebel Configurator/Administrator

Environment: Siebel 7.5, Siebel call Center, Siebel 8.1, Siebel 8.1.1.14

Responsibilities:

  • Created Technical Design Document as per the requirements.
  • Worked on new work request (WR/SCR) to provide the new functionality to the Siebel call center application.
  • Experience on server setup and maintenance including Siebel web server, Siebel gateway, Siebel server, Siebel DB server.
  • Monitoring and troubleshooting the daily batch integration jobs that imports Recipient s data from Interchange application into TennCare Siebel Application.
  • Worked on Integration from Interchange to Siebel application.
  • Worked on Integration from FileNet to Siebel application.
  • Working on BIP Reports.
  • Hands on experience with Siebel Workflows, Business Services.
  • Developing new solutions per requirement
  • Highly proficient with Siebel Tools - Applets, Views, Screen, Business Component/Object, Links/Joins, Pick List/MVGs.
  • Doing impact analysis on the existing functionality before modifying the changes.
  • Configured the workflows.
  • Worked on post upgrade issues.
  • Experience with troubleshooting skills with existing Siebel applications.
  • Resolved the defects raised by the QA team
  • Deployed the application changes to various environments such as DEV, UAT and PROD.
  • Experience on Siebel open UI as part of Siebel upgrade from 8.1.1.5 to 8.1.1.14.
  • Heavily used HTML5, CSS, Jscript and Jquery as part of Siebel open UI.

Confidential

Siebel Configurator

Environment: Siebel 7.7, Siebel call Center, Siebel 8.1

Responsibilities:

  • Prepared LLD (Low Level Design), Technical Design Document and supported test teams.
  • Provided the required data through the SQL.
  • Monitoring and troubleshooting ETL during India day time.
  • Monitoring and troubleshooting the daily batch integration jobs that imports data from backend SAP application into iCRM Siebel Application.
  • Bug fixes and enhancement in these integrations setups using EIM.
  • Worked on Change Requests using Configuration, eScripting.
  • Worked on EAI Siebel Adapter, Integration Objects and the Inbound and outbound web services.
  • Developed new solutions per requirement.
  • Configured Siebel Application using Tools.
  • Configured the workflows.
  • Worked on post upgrade issues.

Confidential

Siebel Configurator

Environment: Siebel 7.7, Siebel 7.8, Siebel Power Communication

Responsibilities:

  • Worked with the End-to-End Solution designers and Product configuration team.
  • Worked on pricing functionality.
  • Worked on Order Management, Quote Management and Product Model.
  • Created the Price Lists for the 21 CN BT Wholesale & Retail Products.
  • Provided the Pricing for the 21 CN Products based on the Attributes by implementing the Attribute Adjustments.
  • Implemented Discount Matrices.
  • Implemented Service Based- Pricing, Component-Based Pricing
  • Customized the Variable Maps.
  • Customized the Signals and the Pricing Workflows.
  • Raised the Siebel Request on Pricing.
  • Worked on Product Model.
  • Exposure to Quote to Order and Order to Cash end to end process.
  • Knowledge on Assignment Manager.
  • Verified the feasibility of the Contracts and Pricing requirements.
  • Worked on POC related to Pricing.
  • Bug fixing.
  • Prepared LLD (Low Level Design), supported test teams.

Confidential

Siebel Consultant

Environment: Windows 2000, Siebel 7x, Siebel Call Center and MS-Sql Server

Responsibilities:

  • Responsible for understanding business requirement and documentation.
  • Understanding the functional requirements/change requests and proposing solutions.
  • Configuring Siebel Application using Tools
  • Provided the solution Design for the requirements.
  • Knowledge on Siebel Workflow Processes.
  • Prepared LLD (Low Level Design), supported test teams.

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