SUMMARY:

• Having 11 years of experience in Design, Developing/customizing and implementation of Siebel CRM.
• Completed Siebel external 7.7CCC.
• Salesforce.com Certified Developer.
• Experience on server setup and maintenance including Siebel web server, Siebel gateway, Siebel server, Siebel DB server.
• Worked on Order Management, Pricing, Quote Management and Product Model.
• Experience on Telecom, Insurance, Call Center, Financial Services and Siebel Filed Service Process.
• Expertise on using Pricing concepts like Signals, Variable Maps, Attribute Adjustments, Discount Matrices, Service based - Pricing, Component-Based Pricing and on customizing pricing Procedures.
• Highly proficient with Siebel Tools - Applets, Views, Screen, Business Component/Object, Links/Joins, Pick List/MVGs, Integration Objects.
• Experience with the Siebel High Interactivity Framework and Open UI.
• Heavily used HTML5, CSS, Jscript and Jquery as part of Siebel open UI
• Strong experience of Siebel application configuration
• Worked on Integration from Interchange to Siebel application.
• Worked on Product Model, EIM.
• Worked on configuration, Workflows & scripting.
• Worked on EAI Siebel Adapter, Integration Objects and the Inbound and outbound Services.
• Experience with troubleshooting skills with existing Siebel applications.
• Experience with the relational database SQL.
• Experience with waterfall and Agile Scrum development methodology.
• Involved in requirements gathering and provided the estimates.
• Checked the feasibility of the Contracts and Pricing requirements.
• Verified the feasibility of the requirements and provided the solutions to deliver them.
• Involved in more than one release simultaneously.
• Interacted with Business for the requirement clarifications.
• Implemented Unit Testing scripts.
• Resolved higher issues of severity.
• Worked on BIP Reports.
• Worked on Actuate Reports.

TECHNICAL SKILLS:

Operating System: Windows 2000 Server, Windows 2003 Server, Windows 2008 Server

Products/Tools: Siebel Tools, Quality Center

Languages: C, C++

RDBMS: Oracle, SQL-Server

Business Domains: Telecom, Insurance, Call Center, Financial Services

Siebel Skills: Configuration, Pricing, workflows, escript, EIM, EAI & Product model .

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, FL

Senior Siebel Configurator

Environment: Siebel 8.1.1.11, Siebel Financial Services

Responsibilities:

• Prepared LLD (Low Level Design), Technical Design Document and supported test teams.
• Provided the required data through the SQL.
• Worked on Edge Server Exceptions from IM to Siebel.
• Bug fixes and enhancement in these integrations setups using EIM.
• Worked on Change Requests using Configuration, eScripting.
• Worked on EAI Siebel Adapter, Integration Objects and the Inbound and outbound web services.
• Created Various BI Publisher Reports and aligned them on various Dashboards as per the requirement.
• Developed new solutions per requirement.
• Worked on Inbound and multiple outbound Interfaces with Quest System.
• Configured Siebel Application using Tools.
• Configured the workflows.
• Involved in trouble shooting Production Issues.

Confidential, Nashville, TN

Senior Siebel Configurator/Administrator

Environment: Siebel 7.5, Siebel call Center, Siebel 8.1, Siebel 8.1.1.14

Responsibilities:

• Created Technical Design Document as per the requirements.
• Worked on new work request (WR/SCR) to provide the new functionality to the Siebel call center application.
• Experience on server setup and maintenance including Siebel web server, Siebel gateway, Siebel server, Siebel DB server.
• Monitoring and troubleshooting the daily batch integration jobs that imports Recipient s data from Interchange application into TennCare Siebel Application.
• Worked on Integration from Interchange to Siebel application.
• Worked on Integration from FileNet to Siebel application.
• Working on BIP Reports.
• Hands on experience with Siebel Workflows, Business Services.
• Developing new solutions per requirement
• Highly proficient with Siebel Tools - Applets, Views, Screen, Business Component/Object, Links/Joins, Pick List/MVGs.
• Doing impact analysis on the existing functionality before modifying the changes.
• Configured the workflows.
• Worked on post upgrade issues.
• Experience with troubleshooting skills with existing Siebel applications.
• Resolved the defects raised by the QA team
• Deployed the application changes to various environments such as DEV, UAT and PROD.
• Experience on Siebel open UI as part of Siebel upgrade from 8.1.1.5 to 8.1.1.14.
• Heavily used HTML5, CSS, Jscript and Jquery as part of Siebel open UI.

Confidential

Siebel Configurator

Environment: Siebel 7.7, Siebel call Center, Siebel 8.1

Responsibilities:

• Prepared LLD (Low Level Design), Technical Design Document and supported test teams.
• Provided the required data through the SQL.
• Monitoring and troubleshooting ETL during India day time.
• Monitoring and troubleshooting the daily batch integration jobs that imports data from backend SAP application into iCRM Siebel Application.
• Bug fixes and enhancement in these integrations setups using EIM.
• Worked on Change Requests using Configuration, eScripting.
• Worked on EAI Siebel Adapter, Integration Objects and the Inbound and outbound web services.
• Developed new solutions per requirement.
• Configured Siebel Application using Tools.
• Configured the workflows.
• Worked on post upgrade issues.

Confidential

Siebel Configurator

Environment: Siebel 7.7, Siebel 7.8, Siebel Power Communication

Responsibilities:

• Worked with the End-to-End Solution designers and Product configuration team.
• Worked on pricing functionality.
• Worked on Order Management, Quote Management and Product Model.
• Created the Price Lists for the 21 CN BT Wholesale & Retail Products.
• Provided the Pricing for the 21 CN Products based on the Attributes by implementing the Attribute Adjustments.
• Implemented Discount Matrices.
• Implemented Service Based- Pricing, Component-Based Pricing
• Customized the Variable Maps.
• Customized the Signals and the Pricing Workflows.
• Raised the Siebel Request on Pricing.
• Worked on Product Model.
• Exposure to Quote to Order and Order to Cash end to end process.
• Knowledge on Assignment Manager.
• Verified the feasibility of the Contracts and Pricing requirements.
• Worked on POC related to Pricing.
• Bug fixing.
• Prepared LLD (Low Level Design), supported test teams.

Confidential

Siebel Consultant

Environment: Windows 2000, Siebel 7x, Siebel Call Center and MS-Sql Server

Responsibilities:

• Responsible for understanding business requirement and documentation.
• Understanding the functional requirements/change requests and proposing solutions.
• Configuring Siebel Application using Tools
• Provided the solution Design for the requirements.
• Knowledge on Siebel Workflow Processes.
• Prepared LLD (Low Level Design), supported test teams.