PROFESSIONAL SUMMARY:

• Around 8 years of experience in the Salesforce.com CRM Platform as Administrator and developer in Salesforce.com
• Certified Force.com Developer, Certified Force.com Administrator.
• Experience in Administration, Configuration, Implementation and Support of sales force CRM and sales force SFA applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environments.
• Provided customer with best practice solutions as related to Salesforce.com and CRM.
• Experienced in Force.com Apex Classes, Apex Triggers, Integration, Visual force, Force.com API
• Experienced in Workflow Rules and Approval Process, Visual Flows, Process Builder.
• Worked on creating Formula Fields, Validation Rules, Roles, Profiles, Users, Security and Sharing Setting.
• Report/Dashboard creation & customization, user/role/profile management.
• Worked on creating Object/Tab/Field, Formula, Record Types, Page Layout, Folder Management, Activity Management, Security Controls, Queues, Groups and Analytical Snapshots.
• Worked on Importing, Exporting and Upgrading Packages.
• Worked on Deploying using Change Sets, Force.com Migration Tool and Snapshot.
• Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox, Migrating code from one sandbox to the other).
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Exposure towards all phases of Software Development Life Cycle (SDLC) and quality management systems.
• Experienced in working on methodologies such as Agile - SCRUM, V-Model and Iteration Model
• Created several reports and dash boards.
• Involved in configuration Implementation of Force.com.
• Used Data loader for data management in Force.com platform.
• Experience in Governor Limits enforcing these limits and tracking the resources statistics as set by Sales force.
• Experience in performing black box, Functional, Regression, UAT and Database testing.
• Worked on Notification services in setting up the Scheduled jobs and alerts.
• A well-organized, goal-oriented, highly-motivated effective team member with excellent analytical, troubleshooting, and problem solving Skills.
• Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player.

TECHNICAL SKILLS:

Operating Systems: Windows 98/2000/XP/2003/vista. Salesforce.com

Administration: Reports, Dashboards, Validation Rules, Deployments(Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Portals(Customer and partner), Users, Roles and Profiles, Sharing Settings, Communication Templates

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers), Data Loader, HTML,XML

Tools: /Utilities: Eclipse,Force.com IDE

Software: MS Office, Adobe Photoshop, Ms Excel

PROFESSIONAL EXPERIENCE:

Confidential, Plano, Texas

Salesforce Administrator/Developer

Responsibilities:

• Responsible for performing Administrative functions in Salesforce.com.
• Responsible for Data Migration and Data Management activities in Salesforce.com using Apex Data Loader.
• Custom Development.
• Responsible for the Release Management, migrating code from lower environments to production.
• Following CI/CD process for deployments using Force.com Migration Tool and Snapshot.
• Involved in Client Interaction, Task Tracking and Delivery Management.
• Worked on Agile Methodology.
• Worked on the Lead Management, Contact Management and Account Management.
• Generated the Leads using the Lead Scoring Application.
• Created a Force.com Site and have given all the permission required for the site using the sharing settings.
• Implemented Visual Flows, Process Builder, Workflow Rules and Validations.
• Responsible for Creating Custom EMAIL Templates using VF and HTML Pages.
• Responsible for Customization of data.
• Responsible for designing complex custom reports and dashboards as per client requirements.
• Defined technical architecture and detailed technical solution design document for the user requirements.
• Involved in defining data model for Salesforce.com application.

Confidential, Farmington Hills, Michigan

Analyst/Administrator

Responsibilities:

• Involve in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, architecture design, development, enhancements, testing, deployment and maintenance of standalone object oriented enterprise applications.
• Administration, Configuration, Implementation and Support of sales force CRM and sales force SFA applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environments.
• Implement security and sharing rules at object, field, and record level for different users at different levels of organization. Create various profiles and configure the permissions based on the organizational hierarchy.
• Create Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.
• Design and develop Apex Classes, Controller Classes, extensions, Apex Triggers and Visual Force pages for various functional needs in the application.
• Customize Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Implement Service Cloud and Sales Cloud Functionality’s.
• Maintain Sandbox environment and deploy all the metadata using Change sets and Force.com IDE tool.
• Design, Implement and deploy the Custom objects, Page layouts, Custom tabs and Components to suit to the needs of the application.
• Follow Agile and Scrum methodologies’
• Involve in Deployment, Sandbox Refreshments and creation of Sandboxes

Confidential

Salesforce Developer

Responsibilities:

• Responsible for performing Administrative functions in salesforce.com.
• Responsible for Data Migration and
• Data Management activities in salesforce.com using Apex Data Loader.
• Involved in Client interaction, Task Tracking and Delivery Management.
• Worked on Project Management Tool TFS.
• Custom Development.
• Worked on Customer Portals.
• Developed home page components for designing the header and footer for UI of the customer portal page.
• Involved in Defining Data Model for Salesforce.com application.
• Defined technical architecture and detailed technical solution design document for the user requirements.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, Controllers, Sharing Rules, Visual Force Pages, Workflows, Email Updates, Customer Portals

Confidential

Salesforce Developer / Administrator

Responsibilities:

• Developed a Salesforce.com Approval process for the users
• Developed Salesforce.com workflow rules for updating some fields when the user reaches a particular step in the approval process.
• Implemented some validations for some steps in the approval process by using Validation Rules
• Administered Salesforce.com applications and migrated code/data from different environments.
• Developed Apex Triggers and Test Methods
• Maintained roles, profiles and user accounts
• Used eclipse for development environment
• Designed and developed the application.
• Involved in creation of users and profiles.
• Implemented the Role Hierarchy for this application.
• Created Custom fields, Custom objects, Users, Roles and Profiles as required by the application.
• Customized page layouts for Salesforce.com standard and custom objects.
• Configured users’ roles, permissions and profiles as per business requirement.
• Involved in Client Interaction, Task Tracking and Delivery Management.
• Worked on Project management tool TFS.
• Defined technical architecture and detailed technical solution design document for the user requirements.
• Involved in defining data model for Salesforce.com application.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, Sharing Rules, Workflows, Email Updates.

Confidential

Salesforce Administrator/Analyst

Responsibilities:

• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Worked with teams and business partners to identify practical solutions through existing and/or new business systems technology, responsible for the administration and ongoing support of the application in cooperation with the business and areas of IT.
• Resolved technical and functional issues with the technical administrator
• Responsible for performing administrative functions in SalesForce CRM such as create/modify picklists and lookup fields.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Implemented formulas for calculating the TAX by using Formula Fields.
• Worked with business users to understand their existing processes and IT systems for requirements gathering phase
• Involved in Client Interaction, Task Tracking and Delivery Management.
• Worked on Project Management tool TFS.
• Defined technical architecture and detailed technical solution design document for the user requirements.
• Involved in defining data model for Salesforce.com application.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force pages.

Confidential

Salesforce Administrator

Responsibilities:

• Responsible for performing Administrative functions in Salesforce.com.
• Responsible for Data Migration and Data Management activities in Salesforce.com using Apex Data Loader.
• Custom Development.
• Involved in Client Interaction, Task Tracking and Delivery Management.
• Worked on Project Management tool TFS.
• Responsible for installing the SURVEY package from the AppExchange Digest.
• Responsible for creating a Force.com Site and designing the site.
• Responsible for creating the Survey as required by the client
• Responsible for setting up Email-2-Case Web-2-Case setup.
• Responsible for setting up Web-to-Lead setup.
• Responsible for designing complex custom reports and dashboards as per client requirements.
• Responsible for creating workflow rules and email alerts and field updates.
• Defined technical architecture and detailed technical solution design document for the user requirements.
• Involved in defining data model for Salesforce.com application.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Workflows, Email alerts, Related lookup filters.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Responsible for performing Administrative functions in Salesforce.com.
• Responsible for Data Migration and Data Management activities in Salesforce.com using Apex Data Loader.
• Custom Development.
• Involved in Client Interaction, Task Tracking and Delivery Management.
• Worked on Project Management tool TFS.
• Responsible for implementing customizations and custom enhancements in salesforce.com environment as per user needs using Apex and Visual force pages.
• Responsible for designing complex custom reports and dashboards as per client requirements.
• Defined technical architecture and detailed technical solution design document for the user requirements.
• Involved in defining data model for Salesforce.com application.
• Developed custom pages using Apex, Visual force and controllers for customized UI of application workflow.
• Implemented Packaging. Created a Managed Packaged and installed in all the Editions present in salesforce. Com and tested the functionality in each environment.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, Sharing Rules, Workflows, Email Updates.

Confidential

Salesforce Administrator

Responsibilities:

• Responsible for performing Administrative functions in Salesforce.com.
• Responsible for Data Migration and Data Management activities in Salesforce.com using Apex Data Loader.
• Custom Development.
• Involved in Client Interaction, Task Tracking and Delivery Management.
• Worked on Project Management tool TFS.
• Responsible for implementing validations on some fields by using Validation Rules.
• Responsible for creating Custom fields and labels.
• Responsible for implementing the Related Look up Filters for some fields.
• Responsible for creating Custom buttons and giving permissions for the objects.
• Responsible for creating the Roles, Profiles and Users.
• Responsible for creating Sharing Rules for Accounts, Contacts and leads in Salesforce.com
• Responsible for implementing the Role Hierarchy.
• Responsible for setting the Sharing Settings, Security Settings and OWD (Organization Wide Defaults).
• Defined technical architecture and detailed technical solution design document for the user requirements.
• Involved in defining data model for Salesforce.com application.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, Sharing Rules, Workflows, Email Updates, Validation Rules.

Confidential

Salesforce Administrator/Consultant

Responsibilities:

• Responsible for performing Administrative functions in Salesforce.com.
• Responsible for Data Migration and Data Management activities in Salesforce.com using Apex Data Loader.
• Custom Development.
• Involved in Client Interaction, Task Tracking and Delivery Management.
• Worked on Project Management tool TFS.
• Created a Force.com Site and have given all the permission required for the site using the sharing settings.
• Implemented Workflow rules for sending emails to the campaign members by using Email Alerts and Field Updates.
• Responsible for Creating EMAIL Templates to be used in the email alerts sent to the campaign members.
• Responsible for Customization of data.
• Responsible for designing complex custom reports and dashboards as per client requirements.
• Defined technical architecture and detailed technical solution design document for the user requirements.
• Involved in defining data model for Salesforce.com application.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, Sharing Rules, Workflows, Email Updates, Validation Rules.