PROFESSIONAL SUMMARY:

• Over 9 years of IT experience in application design, customization, development, support on SalesForce.com Platform, Web based application using Java/ J2EE Technologies.
• Having 5 years of experience in Salesforce.com CRM concepts.
• Proficient in all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment.
• Administration, Configuration, Implementation and support experience on Salesforce.com platform.
• Experience with Salesforce Customization, Security Access, Creating Profiles, Roles, Users, Page Layouts, Email Services.
• Strong Knowledge in SalesforceAdministration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development Team.
• Extensive experience in Salesforce Administration (SFA), Profiles, Creating Roles, Page Layouts, OWD, Sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Designed Junction Objects for Relationships (Lookup and Master - detail) and implemented various advanced fields like Pick Lists, Custom Formula Fields, Field Dependencies, according to application requirements.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Proficient in Data Migration and integration using tools likeData Loader.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic
• Implementation & Integration experience on SalesForce.com using Apex Language (Classes, Controllers & Triggers), Visual Force Pages, Custom Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.
• Experience in developing Apex Classes, Triggers, writing Workflows, CSS, HTML and JavaScript. Familiar with AJAX
• Proficient in Data Migration from Traditional Applications to SalesForce using Data Loader Utility and Informatica On Demand.
• Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool, and Change Set.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Expertise in analyzing and documenting the workflows and functionality of existing systems, preparing presentation materials to all levels of management
• Followed Reverse engineering methodologies and developed Business process document and Application process document.
• Good Understanding of both business processes and technical development.
• Expertise in creating estimates for various tasks as part of application development.
• Extremely proficient in learning new concepts quickly and independently.
• Expertise in system integrations with ETL tools, Boom, Informatica On-Demand, Cast Iron and bulk data load process automation.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers).
• Excellent analytical, de-bugging skills and documentation skills.
• Proficiency in installing App Exchange Applications.
• Think critically, learn quickly, develop expertise and produce immediate contributions. Blend Knowledge, creative and analytical abilities to produce bottom-line results.
• Skilled at assessing client needs, working in a group setting, and /supporting end users.
• Have working experience in Design and Development of UI’s Using Visualforce, and HTML.
• Strong skills in testing techniques including unit testing, system testing, Parallel testing user acceptance testing and regression testing.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in

Languages: JAVA SCRIPT, HTML, JDK, J2SDK, Struts, Servlets, JSP, JavaBeans, EJB, JDBC, JNDI, Spring, Hibernate, JUnit, SQL, PL/SQL, XML, XSLT, AJAX, JSF

Operating Systems: UNIX, LINUX, Windows XP/ VISTA/ NT/ 2000/ 2003.

Database: Microsoft SQL Server 2000/2005, Oracle 8i/9i/10g, MySQL 5.1, IBM DB2, SQL& PL/SQL

Data Management Tools: Informatica on-demand

Tools: Eclipse, Rational Rose Enterprise, TOAD, SQL Enterprise Manager, SQL Query Analyzer, ER-Win, MS Visio, Power Designer

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Salesforce.com Developer / Admin

Responsibilities:

• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica Power Center.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Worked on Dimensional modeling, Data cleansing and Data Staging of operational sources using ETL processes.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Created ETL test data for all ETL mapping rules to test the functionality of the Informatica mappings
• Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.
• Created and used Email templates in HTML and Visualforce.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, San Diego, CA

Salesforce.com Developer

Responsibilities:

• Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Written SOQL queries against force.com API.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Implemented packages in distributing and migrating components or applications within the organization.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Used Informatica Power Center in synchronizing SQL and Oracle to the Salesforce application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Coded APEX triggers and s-controls, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the sessions provided by the Salesforce team.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Informatica, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows XP

Confidential, Woodcliff Lake, NJ

Salesforce Developer / Administrator

Responsibilities:

• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Worked with Conga Mail Merge application from AppExchange.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Responsible for setting up login restrictions and resetting the user passwords.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Created Workflows and Approval processes and developed validation rules.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Created marketing campaign using exact target, monitor their run and reporting.
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.
• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and
• Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Provided the to the internal business users to use the application and develop their own custom reports.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Involved in system integration using Call Outs, Triggers.
• Worked on APEX programming with Java Script in Eclipse IDE 3.4.
• Resolved conflict issues in Eclipse IDE 3.4.
• Designed, and developed Apex classes, Apex Triggers for various functional needs in the application.
• Designed Visualforce pages with XML, HTML along with custom controllers and controller extensions.
• Designed custom components, used them in Visualforce pages along with AJAX for partial page refresh.
• Imported accounts and contacts data through Import Wiza
• Worked on data migration from databases to SFDC using Data Loader.
• Used asynchronous Metadata API to manage setup and customization information.
• Customized several Workflows, validation rules, Triggers, Apex class.
• Deploy SFDC package from one organization to other organization.
• Wrote SOQL statements within custom controllers.
• Developed APEX class, Controller class and APEX Triggers from various functional needs in the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.
• Created Custom dashboards displaying real time metrics including forecasts, revenue etc.

Environment: Saleforce.com, Apex Language, Triggers, Visual Force, SOQL, Change Set, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs, Html, Web service, Sharing Rules

Confidential

JAVA/J2EE Developer

Responsibilities:

• Analyzed the customer provided functional Requirements and prepared High level design document, UML class diagrams using rational tool.
• Having the ownership of the total use cases and implemented the agile methodologies.
• Developed User Interface components of Site Manger, ePublish templates using JSP (Java Server Pages), HTML, DTHML, CSS (cascading Style Sheets), AJAX (Asynchronous JavaScript and XML) and JavaScript used for front end validations of web pages, ePublish form templates.
• Developed and maintained Widgets using Spring MVC, Spring IOC (Inversion of Control) and implemented Hibernate OR mapping to communicate with database.
• Designed and implemented the Hibernate Domain Model and involved in writing (HQL) hibernate queries to manipulate data in database.
• Involved in to writing the PL/SQL Stored Procedures, cursors and functions to access the content from database in ePublish content Management tool.
• Worked with AJAX and JavaScript for asynchronous communication and Worked with WSAD5.1 (Web Sphere Application Developer) as IDE, CVS as version control.
• Involved in configuration of Data sources in Web Sphere Application Server and involved in writing UNIX shell, Perl scripting for deployment process in AIX systems.
• Developed Unit Test case classes and tested persistence methods of the different components using JUnit framework.
• Good experience in debugging the application by running the server in debug mode and having the experience in usage of log4J to persist the data in log files.

Environment: J2SDK, J2EE (Servlets, JSP, JDBC, XML, XSLT), JavaScript, Ant, Putty, JQuery, TOAD, Hibernate, AJAX, Junit, Windows XP and other office tools.

Confidential

JAVA Developer

Responsibilities:

• Involved in analysis and design of the several modules in the Project.
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams.
• Designed and developed technical specifications using design patterns and OO methodology.
• Developed presentation tire using HTML, JSP, Java Script, JSF.
• Involved in the configuration, development, and deployment of EJBs, and JSPs & Servlets in Web logic Test Environment
• Developed Database Access Objects (DAO) using the Spring Hibernate Support and using Hibernate Query Language (HQL).
• Developed the java beans (POJO) to represent the model classes and mapped them to the tables using the Hibernate Mapping files.
• Implemented the Control Layer by using Struts Actions classes like Action, Dyna Action, and mapping Dispatch Action classes
• Designed and developed Session Beans for implementing Business logic.
• Involved in all phases (Unit/Integration/System) of testing.

Environment: Java Server Pages (JSP), Struts, JSF, JavaScript, Java, Struts, Hibernate, Spring, Web Services, EJB, Servlets, SOAP, XML, IBM, WebSphere IRAD, CVS, WinCVS, ANT Build Scripts.