PROFESSIONAL SUMMARY:

• Over 10+years of IT experience in Application SoftwareDesigning, Development, Testingand Implementation. This involved hands - on design and development ofSalesforce and Data warehouse.
• Certified Consultant with more than 6+ years of experience in Salesforce platform both as an Administrator and Developer.
• Experienced in activities related to Saleforce.com setup, configuration, customization, Evaluation, administration, data migration and deployment of applications to Force.com platform for user groups.
• Adept in various stages of SDLC (Software Development Life Cycle) including analysis, design, development, enhancement, testing and deployment.
• Hands on experience in creatingRoles, Profiles, Users, Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and Dashboards, and various other components as per the client and application requirements.
• Designed formulas, junction objects and implemented various advanced fields like pick list, custom formula fields, field dependencies, validation rules, work flows, and approval processes for automated alerts, field updates, and email generation according to application requirements.
• Worked on Salesforce1, Partner Portal and Communities.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Expert in exporting and importing data using import Wizard and Apex Data Loader.
• Experienced in integration of Salesforce.com with external applications by usingSOAP API, REST API and BULK API Services.
• Experience in using Apex Classes, Controllers, Triggers, Batch Apex, Scheduled Apex, Force.com sites, SFDC standard Data structures, SOQL, and SOSL.
• Experience in wide range of languages and tools suchAPEX, Visualforce, HTML5, JavaScript, Angular JS, CSS and JQuery.
• Strong understanding of Change, Release, Configuration, and Incident management.
• Knowledge of Waterfall and Agile development methodologies, practices and principles.
• Well versed in cloud technology and on premise infrastructure integration for Salesforce.com using Force.com platform, XML, Web Services (WSDL) and third party packages.
• Designed various custom applications with Lightening components using Apex and Java Scripts.
• Expert in implementing Security and sharing rules at object, field, record level for various users at various levels of organization. Created various Profiles, Roles, and Users and configured the permissions based on the organizational hierarchy.
• Experience in all user reported issues, monitoring of tickets flow and managing SLAs.
• A self-motivated, goal oriented team player with demonstrated records of challenging s, Strong Leadership and quick learner with excellent skills in providing 24x7 support in Production, Preview and Development environment.

TECHNICAL SKILLS:

Salesforce.com Technologies: Workflows & Approvals, Apex Classes/Controllers, Apex Triggers, Visual force Pages/Components, Reports, Dashboards, SOQL, SOSL, Chatter, Custom Objects, Analytic Snapshots, Communities

Databases: Microsoft SQL Server 2000/2005, Oracle 10g/11g, MySQL

Languages & Web Technologies: Apex, Java Script, CSS/CSS3, HTML/HTML5, XML, SOQL and SOSL.

Tools: Force.com Data Loader, Informatica Power Center, ServiceNow and MS Office

Operating Systems: Windows Server 2003/2008, Windows 95/98/2000/XP, Windows 7

SDLC: Waterfall, AGILE SCRUM

PROFESSIONAL EXPERIENCE:

Confidential, Carmel, IN

Salesforce Developer

Responsibilities:

• Interacted with the Business Analysts for requirement analysis and created Functional Specification Documents based on the business requirements.
• Involved in all phases of Software Development Life Cycle including requirements gathering, design, development, testing, implementation and post production support.
• Designed, developedApex Classes, Controller Classes, extensionsandApex Triggers for various functional needs of the application.
• UsedSOQL & SOSLwith consideration toGovernor Limitsfor data manipulation needs of the application using platform database objects.
• Designed and developed Validation Rules to maintain data quality and data consistency
• Developed Workflows and workflow actions to send emails, update fields and assign tasks.
• Triggered emails in the hierarchy using Apex Triggers and Workflow Rules when customer account is reaching the closing date.
• Used the Apex scheduler to schedule timely data back up operations.
• Designed the Visualforce pages as applications form for the sales representatives to collect the customer information.
• Validated the provided information through Rest Web service communicating to internal server through Salesforce interface.
• Worked on Salesforce communities with branding and Registrations.
• Installing Applications by using AppExchange.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using platform based technologies like Visual force, Force.com IDE.
• Involved in coding for modules for all the Sub-Application of the CRM application, which involves extending existing SFDC standard components using Apex, Visual Force and other utilities
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Managed and reviewed user profiles and access changes for the lower environments.
• Monitored and recorded metadata changes occurring in and between Test and Stage Environments.
• Monitor and enforce availability of deployment windows/freezes.
• Closely work with multiple business units to monitor, review, and deploy inbound change sets into a Stage Environment.
• Implemented configuration oriented designing as part of plug and play using custom settings& labels.

Confidential, New York, NY

Salesforce Developer

Responsibilities:

• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of Agent enquiry.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Responsible for creating various Custom Fields, Tabs, Components, triggers and Visualforce Pages and Controllers.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Involved in production support and other integrated application to resolve the issue and fixes
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages.
• Involved in implementing Apex Batch Classes and Scheduling Jobs.
• Implemented Case Management Automation to track and solve Agents Issues.
• Strong experience in working with Security framework, Dashboards and reporting modules.
• Participated in the sessions provided by the Salesforce team.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Involved in automating in invoicing process, create and managing collect payments to get reports on quotes, orders, invoices and payments (CPQ)
• Complete the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
• Implemented packages in distributing and migrating components or applications within the organization.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Created new Usersand assignedProfilesas per theirrolein role hierarchy.
• CustomizedPage layoutsfor Standard/Custom objects and assigned Record Types.
• CreatedData Validation rules and Formulasas per business requirement.
• CreatedWorkflow Rulesto automateTasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• CreatedReportsandDashboardsto trackOpportunitypipeline/Stages for Management visibility.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Configured Role-based Authorization on Object/Field Level.
• UsedSOQL & SOSLwith consideration toGovernor Limitsfor data manipulation needs of the application using platform database objects.
• Designed, developedApex Classes, Controller Classes, extensionsandApex Triggers for various functional needs of the application.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Created and used Email templates.
• Responsible for all the activities related to configuringData Loader, uploading data inCSV filesinto salesforce.com, checking for the correctness of the data.
• Packaged and Deployed customizations fromSandboxto other environments by using change sets.
• Created and Managed Custom Objects.
• Setup Apps, Objects, Page Layouts, Related Lists, Tabs, Roles, Profiles, Validation Rules, Workflow rules, Sharing Rules, Approval Processes
• Data Migration and manipulation using tools like Data Loader and Demand Tools and Jitterbit for salesforce.

Confidential

Salesforce Administrator

Responsibilities:

• Configured/customized workflow rules, custom objects, sharing model, page layouts for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Set up the Validation Rules, Workflows and Email Alerts.
• Bulk import of user records in CSV format through Data loader for creating s.
• Send activation emails to end users once registration is completed successfully.
• Third party integration into the Salesforce likes to automate the process of sending bulk emails, address validation.
• Created Management based Reports and Dashboards.
• User profile creation and managing security settings.
• Developed basic validation triggers and updated triggers for related objects.
• Support user data requests and queries.
• Perform data migrations from existing oracle database using data loader.
• Worked in agile methodology.
• DevelopedApex Classes, Controller Classes and Apex Triggersfor various functional needs of the application.
• Designed and developedVisualforcepages based on the business requirements.
• Deployment of change sets from development sandbox to production.
• Documentation of system policies, procedures and error handling documents.

Confidential

Salesforce Administrator

Responsibilities:

• Worked on System Administrative functions like data management and reports.
• Uploaded daily transactions into Salesforce through Data Loader.
• Created Profiles, Roles based on Organization Role Hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Created custom reports and dashboards based on administrative requirements.
• Created email templates using Conga Composer for different requirements.
• Created different Workflow Rules to automate task assignments.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Worked with developer and admin to understand new enhancements/upgrades to the system.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Confidential

Informatica Administrator/Developer

Responsibilities:

• Actively involved in analysis, development, testing and performance tuning.
• Created the Mapping document, Migration document, Test cases.
• Created Mappings using Mapping Designer to load the data from various sources using different transformations like Aggregator, Expression, Filter, Lookup, Router, Sequence Generator, Source Qualifier, and Update Strategy transformations.
• Extracted data from sources like Oracle, DB2 and transformed the data according the business requirement and then Loaded into the Oracle and DB2 Database.
• Implemented Slowly Changing Dimensions.
• Created Process Flow for mappings and sessions.
• Tested all the applications and transported the data to the target Warehouse Oracle and DB2 tables.
• Documented ODS and Gatekeeper operational details in System Maintenance Technical Document (SMTD).

Confidential

Informatica Administrator

Responsibilities:

• Installation and configuration of Informatica Power Center and other related products.
• Support multiple Informatica environments, production and development.
• Support development teams with performance tuning and troubleshooting issues.
• Handle day to day Informatica components migration tasks.
• Scheduling and Monitoring Informatica repository backups.
• Review of Informatica ETL design documents and working closely with development to ensure correct standards are followed.