SUMMARY:

• Around 7 years of IT experience and 4+ years of experience as a Salesforce CRM Administrator/Developer.
• Salesforce.com Developer Certified (DEV - 401).
• Expertise in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, and maintenance of standalone object oriented enterprise applications.
• Expertise in creating salesforce apps using Custom objects, visual force pages, apex classes, triggers and Web Services.
• Good experience with SFDC Administration like Creating Users, Roles, Profiles, Record Types, Page Layouts, Search layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards and Tasks.
• Familiar in implementing security and sharing rules at object, field, and record level for different users at different levels of organization.
• Expertise in querying salesforce database using SOQL and SOSL queries using Force.com explorer.
• Experience in web technologies like HTML, XML, CSS, ASP.NET, JavaScript, AJAX and JQuery.
• Expertise in defining and executing SQL queries.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL.
• Experience working with salesforce.com Sandbox and Production environments.
• Experience in Data Migration using Import Wizard and other integration tools like Informatica Cloud and Apex Data Loader.
• Experience working with Eclipse IDE and Force.com Plug-in environment.
• Good understanding of developing use case diagrams, class diagrams, process flow diagrams, sequence diagrams using Microsoft Visio, Rational Rose software design tool.
• Good experience with Administration, Configuration, Customization, Development and support experience on Salesforce.com Platform
• Ability to define and document business requirements, thorough understanding of the business process management methodology.
• Familiar with the Agile Software Development methodology, agile principles and practices.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Classes, Triggers, Batch apex, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader, Apex Web Services, AJAX, Dashboards, Analytic Snapshots, Custom Objects.

Force.com Tools: Apex Data loader, Force.com Apex Explorer, Force.com Migration Tool and Force.com Eclipse IDE Plug-in

Programming Languages: Apex, C#, Web services (REST And SOAP).

Operating Systems: Windows (NT, 2000, XP, Vista)

Database: SQL Server, SOSL, SOQL.

IDE: Visual Studio, Eclipse and Force.com Eclipse IDE plug-in

Web Technologies: HTML, Java Script, Ajax, Visual force, XML.

PROFESSIONAL EXPERIENCE:

Confidential, Fort Lauderdale, FL

Salesforce Developer

Responsibilities:

• Involved in Business Analysis and Requirements collection
• Created Visualforce pages and Apex classes, Apex triggers and test methods.
• Responsible for building approval process, Workflows, Email-To-Cases, Assignment Rules, and Escalation Rules as per user need.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Created and deployed Several Reports and Dashboards using salesforce.com platform.
• Created pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Performed administration tasks as needed, managing custom fields, integration and data cleanup.
• Consumed the SOAP/REST Web services developed by other teams.
• Created and exposed Case creation web service.
• Effectively used SOQL and SOSL for Querying and Searching data from Salesforce platform.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Involved in setting up field level access for each custom object created based on the user's role within the organization.
• Involved in implementation of Quote Management system and Case Creation processes.
• Worked with field & page layout customization for the standard objects like Account, contact, Leads.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need.
• Effectively used Contract Management app to improve contract visibility.
• Have worked on moving data from external legacy system into Sales force application using Apex Data loader & CSV files
• Implemented Test Classes to cover positive and negative use cases for Classes and Triggers and achieved close to 100% coverage
• Used the sandbox for testing and migrated the code to the production instance after testing.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Component, Workflow & Approvals, security, Custom Objects, SOAP/REST WebServices, Eclipse IDE Plug-in, Repots, JavaScript, HTML etc.

Confidential, Union Mountain View, CA

Salesforce Developer

Responsibilities:

• Used formula fields and workflow rules to generate for email and task alerts on overdue open cases.
• Developed triggers to score cases that were generated from web-to-case and web-to-email for prioritization using preset criteria.
• Generated SOQL queries to enhance the lead management based on product and department for faster turn-around.
• Automated the data management process using CLI data loader to receive nightly encrypted batches (csv files) from the core system.
• Created a batch class to perform deduplication of customer records on the account object.
• Involved in migration of data from legacy systems to Salesforce.com Objects and fields and performed insert, delete, upsert and export operations using Data Loader.
• Used web services to handle data integration process between SFDC and the loan origination system.
• Involved in user and worked with UAT and QA testers to ensure system reliability before going live.
• Migration/ deployment of classes, triggers, profiles and other components into the production environment using force.com IDE
• Setup users and permissions for the various departments (branches, call center, investment)
• Developed Visualforce Pages to customize the view and functionality of web pages that were required by the Organization using controller extensions, custom controllers and standard controllers.
• Deployed all classes, triggers, objects, components and pages from sandbox environment to production environment

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Components, Workflow & Approvals, security, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in, Repots, JavaScript, HTML etc.

Confidential, Austin, Texas

Salesforce Admin/Developer

Responsibilities:

• Interacted with different business teams for gathering information and requirements for implementing Salesforce architecture and documentation.
• Developed Visualforce Components and implemented it in various pages.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Created custom objects, fields and established junction relationships as per the requirements of the organization.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization
• Integrated various Salesforce applications with backend systems using REST web services.
• Created and exposed web services.
• Generated different Reports like standard, custom, tabular, summary, matrix and Joint to meet business requirements
• Implemented Data segregation through Record Types and Field level security.
• Used SOQL and SOSL for Querying and Searching data from Salesforce platform.
• Implemented complex workflow rules and approval process on sales, orders, and opportunities.
• Enforced security by implementing object and field level security, sharing rules, permission sets, organization wide defaults and roles.
• Performed code migration between the sandbox and production platforms via eclipse force.com IDE plug-in.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component, Controllers Extensions and Flows), Workflow & Approvals, security, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in, Repots, JavaScript, HTML etc.

Confidential, Shawnee, KS

Salesforce Admin/Developer

Responsibilities:

• Part of the initial planning team that performed the gap analysis and identified the necessary SFDC features (object relationships, apex schedules, and workflow management) needed for maintaining existing business.
• Interacted with the sales team together with other user to gather the requirements and documented them as either business or software requirements.
• Data Integration with the legacy system using Informatica-on-cloud.
• Designed VisualForce pages for UI to include Reports and Dashboards.
• Designed and developed Apex classes, custom controllers and extensions.
• Worked on various salesforce.com standard objects and in addition created custom objects, tabs and page layouts as per the requirement
• Scheduled Apex analytical snapshots for bi-weekly reports which were used for trend analysis by management.
• Implemented hierarchical user roles for effective design of workflows, validation rules, assignment rules, and approval processes.
• Automated web-based case management using the web-to-case and email-to-case features.
• Worked with public relations team to design email templates for task notifications for users and mass outreach to customers.
• After using sandbox for testing and configuration, assisted in migration to the full production.

Confidential, Bentonville, AR

.Net Developer

Responsibilities:

• Participated in entire software development lifecycle in this project from requirement collection, design, implementation and testing.
• Prepared Functional and Technical Design documents.
• Responsible for design and development of different modules using object oriented programming concepts.
• Designed and developed user-interface of the project using ASP.NET, JavaScript, AJAX, JQuery and DHTML.
• Worked on user controls while developing frontend.
• Involved in development of the XML Web Services layer of the application using .NET Framework and SOAP protocols.
• Wrote stored procedures to implement the business logic.
• Involved in scheduling tasks using batch processing.
• Prepared test cases for each module.
• Performed Unit Testing and Integration Testing

Environment: NET Framework 3.5, Visual Studio 2008, C#, ASP.NET 3.5, ADO.NET, WCF, SOAP, HTML, Ajax, Javascript, JQuery, TFS, Windows Server 2000, UNIX

Confidential

.Net Developer

Responsibilities:

• Designed and developed user interfaces using ASP.NET 2.0 and used C# as code-behind language.
• Developed custom user controls.
• Developed Data Access Layer using ADO.NET 2.0 objects and VB. NET 2.0.
• Implemented Client-Side validations using JavaScript and ASP.NET 2.0 validation controls.
• Developed complex Stored Procedures and T-SQL queries to perform database operations in SQL Server 2005 database for creating field reports
• Extensively used Team Foundation server for controlling source code and the projects.
• Developed Test Scripts and involved in Unit testing and bug fixing.
• Involved in writing Test plans and Test cases.

Environment: Visual Studio 2005, C#. NET 2.0, ASP.NET 2.0, Web Forms,ADO.NET 2.0, T-SQL, MS SQL Server 2005, XML, HTML,CSS