Engineering Program Manager

SUMMARY:

12+ Years of Software Industry Experience predominantly working at Microsoft Corporation
Presently executing the role of Engineering Program Manager in Windows & Devices Group (WDG), Microsoft
Led as Technical Program Manager in different Microsoft groups having Technical knowledge in areas - Agile, T.D.D., Dev-Ops Engineering Model, SCRUM master, Sprint Project Execution, Live-Site Health and Incident Management (ICM),Xpert Instrumentation and Monitoring, Fiddler, Restful API Services, Digital Token, Fulfillment & Redemption Services, Supply Chain (Make, Procure, Deliver),Business Intelligence (MSSales, Feedstore), Xbox(Authentication/Authorization), AAD claims,3PP, Content & Acquisition, PRM,COSMOS,E-Commerce, Search (Kb Articles), Azure- ATS, Azure Service Explorer, Blob, Queues
Program Management - Command in resource management, Release Management, Operational Efficiencies, Executive Level Presentations, Outcome focused Engineering, Project Management, Dev-Ops Model, Service Oriented Architecture, worked with Business & Engineering teams to deliver high budget projects
Prior Microsoft experience includes working for Microsoft Business Groups - System Management Server(S.M.S.), System Center Configuration Manager (S.C.C.M.), System Center Operations Manager (S.C.O.M.), Product Quality Online(P.Q.O.), Global Support Automation (G.S.A.), Microsoft Search
Outside Microsoft experience include implementation of Retail Management System, Business Continuity Process, E-Commerce shopping website, Courier website
Responsible for Live-Site Health of Legacy and Modern Token Services API’s for Universal Store Team
Feature PM and Primary On-call Incident Manager for 3 critical/high traffic API’s with PII data
Shipped many critical capabilities for Supply Chain BI with high quality
Drove Common Engineering Model Adoption successfully for Current Organization
Delivered 5 major Projects in parallel for Live Offer Evolution (Xbox Game Developer Network Portal)
Implemented Test Driven Development (TDD) & Continuous Integration (CI) in Microsoft teams
Implemented Xpert Live Monitoring and COSMOS Adoption in Current Organization
Implemented Net-Agent Chat tool having million customer base to support Microsoft Enterprise partners
Executed Agile methodologies, Dev-Ops Model & performed role of Scrum Master in various Microsoft groups and Executive Level Presentations
Strong customer and Live-Site Focused Mindset - Specialization in developing solutions that improves the quality of the product resulting in higher customer satisfaction and less support/maintenance cost
Experience in Dev-Ops and Agile Methodology driven Projects. Cross functional team management - Dev/Test/PMs/OPS/Business team and customer support. Requirements Gathering & Analysis, Gap & Risk Analysis, Technical & Functional Requirements
Worked on every phase of Software Development Life Cycle- Sprint Planning, Bug management, Bug bash, Triage meetings. Experience in managing and mentoring highly skilled Engineers (25+)
Onsite-offshore delivery solutions, budgeting, vendor management, resource allocation of Products & applications from “Idea to Reality”
Excel with Fast learning skills, passion for new technology, hard-working, customer driven resolution, Ability to quickly ramp-up and excel.

TECHNICAL SKILLS:

Operating System: Windows 10, 8.1,8.0, Server 2012,2008 R2/2008

Language (Programming and scripting): C#, HTML, XML, Windows PowerShell, XSS

Database: SQL 2014,2012,2008R2, SQL Azure, ATS, Azure Storage Explorer

Framework: .NET 2.0/3.0/3.5

Software Tools: WTT 2.6/2.2,TERRA, Blackbeard, KAF, Magellan, VSTS 2010, Office Visio, Product Studio, Source Depot, MSAT,TFS, Microsoft Test Manager, Fiddler, Httpwatch, Xpert

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