SUMMARY:

• Over 7+ years of professional experience in application design, customization, development and support on Salesforce.com CRM, Force.com platform and Java/J2EE technologies.
• Extensive experience in SFDC development using Apex language, Visualforce pages, Classes, Controllers, Triggers, Web services API, Components, Tabs, Custom Objects and S - Controls.
• Expertise working in REST, SOAP/WSDL web services for integrating with third party tools.
• Experienced in deploying AppExchange applications and integrating with third party applications.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse (Force.com IDE), change sets and Migration tool.
• Administration, configuration, Implementation and support experience on Salesforce.com platform.
• Sound knowledge on various database objects like indexes, triggers and locks etc.
• Experience in working with Salesforce.com sandbox and production environments.
• Experience in realizing the business requirements to implement on Salesforce.com platform by designing the required entities like custom objects, creating the relationships/junction objects like Master-Child, lookups, Entity relationship data model, pages, interfaces, classes, workflow & workflow rules, triggers, email alerts and business logic.
• Good experience in Web service - synchronous and asynchronous, Web service factory.
• Experience in working with databases like Oracle 8i/9i/10g, Teradata SQL Assistant, SQL Server 2000/05/08, MySQL. DB2.
• Proficiency in Object Oriented Programming languages like C++, Java, J2EE, JSP, Servlets and other Java technologies.
• Good command over designing and developing dynamic web content using HTML, XML, Javascript and other web development tools/technologies.
• Expertise in analyzing and documenting the workflows and functionality of the existing systems, preparing presentation materials to all levels of management.
• Followed reverse engineering methodologies to develop business process development and application process development.
• Expertise in creating estimates for various tasks as part of the application development.
• Having good knowledge in all phases of SDLC with expertise in Requirements gathering, Analysis, Designing, Development and Testing.
• Team player with good interpersonal skills, strong understanding of fundamental business process, excellent communication and problem solving skills.

TECHNICAL SKILLS:

Salesforce.com: APEX Language, SOQL, SOSL, APEX (Triggers, Classes, Web Services, Data Loader), Visual force (Pages, Components & Controllers), S- Controls, AJAX, Workflows & Approvals, Dashboards, Reports, Analytic Snapshots and Custom Objects.

Web Technologies: HTML5, CSS3, Javascript, XHTML, XML, AJAX, Servlet, JSP and JDBC.

Databases: Oracle 9i/10g, SQL Server 2000/05/08, MySQL, Teradata

Operating Systems: Windows XP/7/8, UNIX/LINUX, Macintosh

Languages: C, C++, Java, J2EE and PLSQL, Unix Shell Scripting

PROFESSIONAL EXPERIENCE:

Confidential, Bedford, MA

Salesforce.com Consultant

Responsibilities:

• Involved in Gap Analysis on existing Clarify interfaces and business logic to support Salesforce.com project.
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce.com custom objects, lookup relationships, junction objects, master-detail relationships.
• Developed process enhancements through automations including Workflow, Approval Process and Escalation Rules.
• Configured and maintained user security permissions in compliance with organizational needs.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, look up, master-detail relationships, junction objects, validation and formula fields to the custom objects.
• Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Installed Salesforce.com AppExchange Applications and worked with AppExchange partners for POC and setting up with different orgs.
• Implemented many changes using Apex language, Apex trigger, Apex class, Apex test method, Apex web services, Visualforce pages, Visualforce components and controllers, SOQL and SOSL.
• Manage data integrity, synchronization, data imports and exports with internal customer support, operations and manufacturing system databases and 3rd party application using tools such as Data Loader.
• Deployed Salesforce.com applications in multiple environments by uploading the change sets with custom fields, custom buttons, validation rules, record types, triggers and workflow rules.
• Migrated, merging & acquired organizations data into single source of salesfoce instance, by merging accounts, contacts, cases, tasks and opportunities.

Environment: Salesforce.com, Data Loader, force.com platform, Visualforce, SQL Server 2008, SSMS, SSIS, SAP Netweaver, Oracle 11i, Sun Solaris, UI Editor, Schema manager, Dataex, Clear support, Policies and Customers, eSupport, eMail Manager, Rule Manager, JSP, IIS and Web Logic.

Confidential, Westford, MA

Production Support and Development Lead

Responsibilities:

• Responsible for gathering detailed requirements from all Business users, converting business requirements to IT requirements.
• Responsible for Leading, Task assignments and managing development team.
• Customized case assignment process and implemented email to case work notes functionality.
• Provided Technical Specification Document for all integrations as part of the SPIRe project.
• Developed Visualforce pages and apex code to support partner portal Quoting workflow.
• Customized case screens for Customer portal.
• Responsible for managing development of Apex classes and triggers.
• Responsible for managing development of custom pages using Visualforce pages and Custom Apex controllers.
• Developed custom code for support maintenance program.
• Worked on enhancing the Quote to cash process by facilitating order and invoice Visibility to sales.
• Developed a new RMA process for enhanced and expedited support to customers.
• Deployed the changes to PRD using Eclipse and change sets.

Environment: Salesforce.com, APEX, Visualforce, Eclipse IDE, Schema builder, SOSL, SOQL, SQL Developer.

Confidential, Lake forest, IL

Director

Responsibilities:

• Worked closely with Manager of Sales, Director - Strategic Mgmt and Project manager for migrating Theradoc business from Ivinex to Salesforce.com.
• Worked on multiple small projects on analysis, development and migration.
• Worked with the support team to resolve issues of Salesforce.com application functionalities.
• Worked on various tools like Eclipse IDE, Data Loader, Apex explorer, Command line Data loader and Autosys job-scheduling tool.
• Worked on automation process of extracting salesforce data and place it to FTP on monthly basis.
• Worked on data cleansing, data validation of Customers, Contact and Opportunity data.
• Identifying the gaps in data loading from legacy systems to Salesforce.com.
• Worked on data mapping using Demand tool of CRM Fusion to compare contacts of Confidential with that of Theradoc and to extract Account Id’s.
• Worked in integrating SFDC Engage IQ application with Oracle using Infornatica Power center Integration tool.
• Developed Apex and Visual Force pages to capture Salesrep’s Visits data.
• Worked on Crystal report data field additions and deletions.
• Involving in Client review meetings and business meetings with client manager, Manager of sales and Project Manager.
• Understanding the business of client and handling multiple small projects on various domains.
• Worked in Oracle, Salesforce.com and Crystal reports and Excel whenever there is the requirement.

Environment: APEX, VisualForce, Eclipse IDE, Data Loader, Autosys Job Scheduling Tool, Informatica power center Integration Tool, Oracle, Crystal Reports, Excel.

Confidential

Salesforce.com Consultant

Responsibilities:

• Involved in writing and executing one time scripts using Shell scripting.
• Responsible for pulling the data from the other data sources such as Oracle.
• Involved in transformation of Data into feasible source for Teradata.
• Involved in scheduling the process of pulling and storing the data using Bteq scripts.
• Worked on writing and reviewing QA Test Scripts for UAT.
• Worked on customizing and executing SQL queries for various DML operations.

Environment: Teradata SQL Assistant, Informatica 8.6.1, Unix, Oracle

Confidential

Salesforce.com Consultant

Responsibilities:

• Involved in developing presentation logic using HTML and Java server pages.
• Implementation of business Logic using servlets.
• Involved in providing the database access using JDBC.
• Involved in developing the application using Java and J2EE.
• Involved in the user interface design using CSS.

Environment: Jdk 1.3, Servlets, JSP, EJB, JDBC, Oracle 8i, Weblogic 7.0, Windows XP.