SUMMARY:

• Overall IT experience 21+ years. Technically and Business - savvy management professional with an exemplary career reflecting strong leadership coupled with “hands-on” IT technical and IT management experience.
• PMP Certified, and 15+ years of extensive experience in technical lead, project/program management of full life-cycle implementation experience in Oracle eBusiness Suite (EBS) R12.x/R11.x and Oracle EPM Hyperion, Oracle Business Intelligence Suite and other Commercial of the Shelf Systems (COTS) applications.
• 8+ years of experienced with Oracle E-Business Suite v12.x with Standalone and Oracle RAC environments.
• Expertise in managing a 24x7 Oracle EBS portfolio application, enhancement and support in an onshore, offshore model and managed service model.
• Extensive hands technical development Oracle EBS experience with extensions Reports, Interface, Conversion, Enhancement, Workflow (RICEW) & Configuration, Extensions, Modification, Localization, & Integrations (CEMLI) .
• Experienced in using ITIL, Agile and Waterfall software development life cycle methodologies.
• Expertise in managing and leading large operational support technical teams of employees and multiple service providers across multiple sites and functions as well as in global Business Stakeholder management.

TECHNICAL SKILLS:

Applications: Oracle eBusiness Suite (ERP) Release 12 and R11, Oracle eBusiness Suite (EBS) Enterprise Architecture and Configuration, Financial modules (GL, Sub Ledger Accounting, AR, AP, CM,FA, PA, HR and eBTax), iExpense, Supply Chain Modules (PO, iProcurement, and iSupplier), Oracle EPM Hyperion Suite 11x, Hyperion Financial Management (HFM) Essbase, Planning, Treasury Workstation, Oracle Enterprise Content Management Application, Kronos Application (Time and Attendance), ASP Cloud -Concur Travel and Expenses Management, Noetix Reporting, Oracle Business Intelligence Suite (OBIEE), PeopleSoft, Oracle HR, JD Edwards, Oracle Master Data Management, Data Relationship Management, Enterprise Data Warehouse, Informatica and Oracle APEX.

Database: Oracle 10g/11g, Essbase, MS Access, and SQL Server

Database Technologies: Oracle RAC, and Oracle Data Guard

Operating Systems: IBM AIX UNIX and Linux, and Windows

Functional: Transition Governance & Management, Offshore Service Delivery, Internal and External Audits, SOX Regulatory Compliance, SOC Reporting, Business Continuity Plan (BCP), Oracle Identity and Access Management, COTS Application, Support new business development (RFQ, RFI, Proposal Response) and Develop and Manage KPI.

Enterprise Architectures: Trading Community Architecture (TCA), Sub-ledger Accounting (SLA), Solutions Architecture & Governance, and Service Oriented Architecture (SOA), Application integration / Electronic Data Interchange (EDI), and SaaS and PaaS Cloud.

Process/Best Practices: SDLC (System Development Life Cycle), CMM (Capability Maturity Model), UML (Unified Modeling Language), SWOT Analysis, IT Strategy Planning, Project Management, Risk Management, Budget & Financial Management, Vendor Relationship & Contract Management, Software Development Process Mapping, Design and Optimization, LEAN, Six Sigma, Scrum, Waterfall, Agile Process, PMI and ITIL standards, and Clarity PM Tool.

Programming/Technical Tools: SQL, PL/SQL, Oracle Forms/Reports, Java, J2EE, Web Service, Oracle Data Integrator, Oracle Fusion Application, BPEL, and Oracle Workflow Builder, ETL, Informatica, XML, JavaScript, HTML, Crystal Reports, Business Objects, BI Publisher, Financial Analytics & Reporting, Essbase MXL, ESSCMD, Hyperion CALC Scripts, MS Project, Visio, Oracle Data Modeler, SAP Power Designer, and SQL Developer.

PROFESSIONAL EXPERIENCE:

Associate Principal Consultant

Confidential

Responsibilities:

• As Senior Service Delivery Manager & directly managed all aspects of the project life cycle & oversees all phases of a project. Managed IT delivery for IT Operations, Service providers, and new COTS technology deployments, upgrade & application enhancements for Oracle ERP, EPM Hyperion & Enterprise Data Warehouse applications.
• Daily prioritized support request tasks and objectives, deliverables, compliance review, support incidents, and collaborates with remote delivery team members across global regions.
• Managed dependencies & milestones, design, developed release/change control & delivered improvement areas by regular meetings with delivery team & business partners/stakeholders and C level executive team members.
• Supported new business development, Leads (RFQ, RFI, and Proposal Response), pre-sales support, business presentations, cost reduction, process optimization, profit generation, & customer experience improvement opportunities for prioritization within the multiple clients and strategic partners’ roadmaps.
• Managed and support project management activities including project estimating, budgeting, financial management, resource allocation and status daily standup call/weekly management dashboard SLA reporting.
• Responsible for SOX related documentation and processes and well as additional personnel to perform day to day support duties. Worked with business users and cross functional IT teams to maintain and support multiple environments, and overnight critical processing and support services for opportunities of improvements.

Senior Service Delivery Manager

Confidential

Responsibilities:

• Responsible for managing a team of Western Union employees and managed service team for the application portfolio for corporate application that supports WU Financial Oracle EBS and Marketing accounting business functions, in a managed service and Shared Services Centers environment.
• Responsible for management of projects and software extensions and configuration for the Oracle eBusiness Suite (Oracle EBS 12.x) Finance/Supply chain application, Marketing and Analytic reporting application portfolio.
• Accountable for ensuring that services for the WU AP, AR, GL, FA, and CM and Supply chain iProcurement, and iSupplier application portfolio are delivered in accordance with the agreed upon Master Services Agreement.
• Act as SME, Primary lead and liaison between IT and business-facing teams, Architecture, PMO, and Service Provider Governance for implementing quality projects and enhancements.
• Ensured that there is continuous availability and improvement in the production environment to reduce and prevent defects by validating the change release components.
• Identify, and implemented non value add administrative tasks in global accounting close process, by implementing the automation in business process and improved the close cycle operations by 30%
• Responsible for driving the teams to successfully release enhancements design develop, QA, UAT and project time, expense tracking and reporting to keep projects on time and within budget.
• Served as an escalation point for a service or support issue and partnered with managed service provider to resolve matters within contractual SLA and agreed terms.
• Partnered with Quality Assurance (QA) to ensure highest software quality for maintenance and enhancements performed by the managed service partner by onshore and offshore teams.
• Responsible for strategically recommendations for optimization of hardware, software improvements of application software, system integration, Infrastructure and technology architecture to meet the dynamic business need.
• Managed operational change management, reviewed change requests, facilitated change meetings, approval for change requests, and perform change management reporting and post deployment communication.
• Escalated managed services provider issues to Sr. Management, by making recommendations, & solutions to overcome issues, & improvement areas, controls, monitoring processes, in matrix management environment.
• Delivered end-to-end transition, knowledge transfer, cross s, within the WU & Service provider teams for application functionality, system architecture, business process flows, infrastructure and disaster recovery.
• Led, managed 8 direct reports & developed 100 plus global, cross-cultural team of external on-site and off-shore teams of Developers, DBA’s, Project Manager, and Architect resources in USA, Vilnius and India.
• Managed HW/SW high availability data center infrastructure, Business Continuity Plan, Disaster recovery (DR), DR yearly validation, architecture blue prints, capacity planning, storage, network, and bi-weekly review with team.
• Led and managed $23 million enterprise wide program for Oracle ERP R12 upgrade, iProcurement & iSupplier, Workday, Hyperion 11x, Marketing application with data center infrastructure re-alignment saving Western Union $1M+ in operating expenses & received CIO Game Changer behavior .
• Managed staffing, coaching, inspired,, performance growth management, and disciplinary actions.

Senior Application Architect

Confidential

Responsibilities:

• Managed end to end technical delivery for the Oracle ERP largest architecture worldwide single instance implementation of Unified Financial Organization (UFO) Project; Implementation of e-Business Suite (ERP) Oracle Application Release 11i within Confidential across 15 states domestically and 9 international sites
• Documented existing business processes, impacted systems, gathered requirements, reviewed technical designs, code development, testing, cut-over implementation activities and post implementation support.
• Led end-to-end technical delivery of projects, daily calls with teams on project development dashboard, status reporting to PM and key stakeholders, steering committee calls/and managed post call expectations every week.
• Designed and delivered redesigned solution for Ariba integration's to Oracle ERP AP resulting in savings of $100K in operational IT expense.

Technical Project Manager/Senior Application Implementation Consultant

Confidential

Responsibilities:

• Performed hands on technical design & development RICEW tasks in support of the projects and enhancements.
• Developed and executed detailed technical designs and artifacts for solution components such as data integrations (batch or real-time), conversions, forms, reports, workflows and configurations (RICEFW). Conducted technical design reviews to comply with enterprise architectural principles and guidelines.
• Designed and developed the technical architecture to ensure successful implementation and integration of Oracle ERP R12 globally, developed and maintained technology architecture & foundational blue print.