PROFESSIONAL SUMMARY:

• 8+ years of Experience in the Salesforce.com CRM platform using administration, development, integration, deployment, communities, lightning component development and 2 years of experience in Lightning.
• Involved in various stages of Software Development Life Cycle (SDLC) including requirement gathering, analysis & architectural design using Agile, Waterfall and hybrid methodologies.
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, sales, Marketing, Customer Service, and Support Administration.
• Experience using sales cloud, service cloud and knowledge on customer community creating users and profiles.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities
• Good understanding of salesforce architecture with classic and lightning user interface and experience with sales cloud, service cloud, marketing cloud, and community cloud
• Configured and Maintained User Profiles, Sharing Rules, Role Hierarchy, Security, Password Policies, Object Level Security and Record Level Security. Experience in working with Salesforce.com sandbox Integration and production environments.
• Proficient knowledge on Apex development in creating Custom Objects, Custom Tabs, Custom Fields, Triggers, Bulk Triggers, Apex Classes, Master - Detail relationships, Validation rules, Workflows, Standard Controllers, Custom Controllers and Controller Extensions, Visualforce pages, Test Classes.
• Extensive knowledge on salesforce Setup menu, Configuration, Custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform
• Extensively exposed to creating Objects, Fields, Page Layouts, Record Types, Workflows, Approval Processes, Escalation Rules, Assignment Rules, Validation Rules, Email Services, Apex Controller classes, Batch processes, Schedulable classes, Triggers, Test classes, Data Migration activities, WSDL, Roles, Profiles and other standard functionalities
• Strong Salesforce ecosystem knowledge and integration components (APIs, Apex controllers, Apex Web Services, data loaders, etc. including performing multiple complex data migrations
• Created Lightning web components (LWC) in order to call message channels and publish events.
• Used Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Event and Server-Side Controller.
• Creating Lightning Components and using Salesforce SLDS to convert existing Visualforce pages to lightning components.
• Was involved in building Lightning Components using the aura framework.
• Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.
• Proficient with standard SFDC processes & tools, installing & managing AppExchange applications, workflows, data migration/change sets and developed custom web services such as REST API’s, Bulk API and Metadata API for handling inbound and outbound calls to external web services.
• Extensive experience in building Reports, Dashboards, Analytics Snapshot using Standard and custom Report types for the business users, management for higher visibility.
• Hands-on experience in effectively managing all the organization security related issues such as Session Management, Login History, Login Access Policies, Reset Passwords, Grant Account Login Access, Reset Security Token and View Setup Audit History.
• Strong organizational, verbal, written communication, interpersonal skills, problem-solving skills and capable of new technologies and successfully apply them in the projects and operations.

TECHNICAL SKILLS:

CRM tools: Force.com, sales cloud, service cloud Salesforce.com

Development: Apex language, Apex Triggers, Apex Classes, Controllers & Extensions, Apex REST SOAP web services, SOQL, SOSL, Visualforce (Pages, Components & Controllers)

Salesforce.com Administration: Reports & Dashboards, Validation rules, users, roles, profiles, deployment (change sets), workflow rules, approval process, sandbox refreshments, apex data loader, import wizard, packages, custom apps, custom labels, sharing settingscommunication templates

Lightning Development: Salesforce lightning design system, Lightning Web Components, lightning components, aura framework, JavaScript controllers, server-side controllers

Tools: /Utilities: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data LoaderForce.com Excel Connector, Force.com Platform (Sandbox, and Production)

Languages: Apex, Ajax, Java, XML, HTML, CSS, Bootstrap

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Salesforce/Lightning Developer

Responsibilities:

• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features and Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on the Salesforce Platform by enabling Lightning Components for use in the Salesforce Environment and for the mobile platform to make Lightning Application access to Mobile.
• Worked on Lightning Web Components invoke the message channels and for displaying toast messages.
• Worked on Jest Mock classes for the LWC test class code coverage and for covering mutations.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on the component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using a Data Migration tool called Data Loader.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Used GitLab for various deployments of metadata and also for creating the repositories and pushing and deploying the whole metadata to the particular Repository.
• Built Lightning Component Tab for Salesforce Navigation and Custom Applications in Lightning Experience.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
• Involved in daily standup meetings, Scrum. This resulted in a good solution to the business requirement.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Visual Studio code, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST.

Confidential, Georgia Atlanta

Salesforce Admin/ Developer

Responsibilities:

• Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, VisualForce and other utilities.
• Developed several Triggers, Apex classes and Visualforce pages as part of the application development.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Hands on experience on Lightning Components, Application and Events creation using Aura Framework, Aura enabled controller and implemented controller logics.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features for many functionalities like time sheets, pay periods, scrum board etc. Creating Lightning and VF Tabs for all required UI pages.
• Strong experience in implementing lightning design systems.
• Experience in using Workbench and Bitbucket for deployment.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Working with Client to implement - Salesforce DX.
• Working on Salesforce Field Service Lightning.
• Worked on LightningProcess builder flows,Connect API, Chatter and Quick Action.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Created community pages and added the lighting components for those pages Configured partner and custom community for the client.
• Worked on lead management, account management and opportunity management.
• Created different Workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit the needs of the application.
• Created community pages and developed lighting components for the community pages
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Experience in creating rich user interfaces (UI) using CSS, HTML, JavaScript and AJAX and JSON and Angular.Js.

Environment: Saleforce.com platform, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse, GitHub, Approval process.

Confidential, Nashville, Tennessee

Salesforce/Lightning Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Good hands-on practice with the new Lightning System Design which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components Performed.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Working experience with Lightning Component Framework, using Lightning component in Visualforce and adding lightning component to salesforce1. Proficient in configuring and customizing Salesforce App.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day-to-day requirements and building them using Force.com platform.
• Used Rest Web services to flow the Data from salesforce to Connected App and vice-versa.
• Created several workflows by defining rules, approval processes and related actions, which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Performed Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Reports, Dashboards, Tasks, and Events.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.
• Involved in querying sales force tables using SOQL & SOSL queries using Force.com Explorer.
• Worked on Data Loading Activities using salesforce.com Import Wizard, Force.com Data Loader and Workbench & Data Loader
• Deployed changes from SFDC sandbox environment to Production environment using change sets
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of salesforce.com (SFDC).
• Designed, developed, tested and deployed custom salesforce applications using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component Controllers), Custom labels, Custom Metadata, salesforce.com Data Loader, Service Cloud, Workflow & Approvals, Lightning Components Email Services, Security Controls, HTML, JavaScript, WSDL, Sandbox, XML, Soap UI, Eclipse, Lighting Components

Confidential

Jr Salesforce Admin

Responsibilities:

• Interacted with users to gather requirements and developed the application as per the user requirement and business rules.
• Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.
• Implemented pick lists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized tabs for different business users' groups and business centers.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Enhanced configured workflow rules, time triggered workflows, email templates resulting into actual web to lead communication with customers and partner portals.
• Responsible for regular data uploads, generating and compiling reports as well as providing first line support for internal users on feature requests, problems, and questions.
• Created Master-Detail relationships to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and on new features and functionality.
• Formulating end users very effectively so they are able to navigate the entire CRM, configure it, customize it and undeniably use it for future organization growth as a supreme salesforce user.
• Create approval processes on different objects that could be one step or two step approval processes.

Environment: salesforce.com, Service Cloud, Custom Objects, Workflows & Approval Process, Security Controls, Reports, Dashboards, Data Loader