SUMMARY:

• Extensively worked as a Technical consultant in providing CRM solution with excellent business domain experience in Siebel Finance, Call Center, Marketing, e - communications and UCM (OCH) application modules.
• Extensive experience and knowledge in Siebel Design, Upgrading and Development including Business Modeling, Requirements Gathering, Analysis, Configuration, Testing, Migration, Administration and Deployment for Siebel Enterprise.
• Extensive experience in installations and configuration of industry leading Siebel CRM application versions including but not limited to Siebel 7.8, 8.1, 8.1.1.4, 8.1.1.8, 8.1.1.9, 8.1.1.11, 8.1.1.14, 15.0, 8.2, 16.x, IP17.x, IP19.x and IP20.x.
• Extensive experience installing and configuration of Siebel enterprise applications in heterogeneous environments including windows, Unix - Solaris, RHEL Linux, Oracle Linux and AIX operating systems.
• Experience in Siebel Administration & Management (System & Application) and Production Support including deployment and migration activities from Development through Testing in Production environment.
• We are the first few Oracle customers to upgrade Siebel Financial applications to IP17.x, IP 19.x and IP20.x versions at Wells Fargo.
• Experience of managing a team of up to 10 members.
• Good Management Skills and flexible in taking up challenges
• Excellent skills in problem analysis and requirement gathering, Good Exposure to Quality Process.
• Extensive exposure with Solution Design team, Business Analysts, Performance & Architecture, Business Users Group and QA teams and provided assistance to the Project Management Teams implementing new business processes with excellent interpersonal & communication skills.

TECHNICAL SKILLS:

• Siebel Enterprise Installation/Configuration/Upgrade
• Siebel Configuration/Scripting/Workflows
• Siebel Open UI
• Siebel EIM Development/ ETL data loads
• Siebel EAI and Web services integration
• Siebel UCM, OCH
• Siebel Data modeling.
• Siebel Admin consulting.
• Siebel Marketing
• OBIEE analytics and reporting
• SQL/PLSQL - Oracle, DB2 databases
• Unix - Solaris/Red Hat/Windows 2003/2008 R2
• HTML/HTML5/JavaScript/XML/DTD/XLST
• Java script, Shell, Autosys
• Jenkins, udeploy, JFrog Artifactory
• Excellent troubleshooting skills and performance tuning experience.
• Technical Solution Design.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Technical Lead

Responsibilities:

• Installing/upgrading Oracle Siebel components.
• Patching Siebel enterprise environments with new patches.
• Technology refresh for Siebel and Sabrix applications.
• IPV6 enablement - configuring Siebel applications in dual stack to be able to support IPv6.
• Tune Siebel enterprise applications for performance.
• Vulnerability remediation for Siebel applications and infrastructure around it.
• Administration and maintenance of Development, QA, Tuning and Production Siebel enterprise application environments.
• Operationalize post-production application support by establishing application, incident and problem ownership, maintain, build and ensure adoption of procedures and guidelines.
• Manage communication with the various stakeholders from IT and Business keeping them updated on incidents during the issue resolution process.
• Manage and conduct High Availability testing ensure effectiveness of the HA strategy while identifying and facilitating a fix on identified failure points.
• Plan, co-ordinate and execute Business continuity planning tests twice in a year for each of the supported applications, ensuring a well-oiled wing to wing Disaster Recovery strategy.
• Facilitate outage management with the various application teams along with Tracking and Trend Analysis to identify patterns and problem areas.
• Maintaining and managing Incident, Problem, Change and Configuration Item tool with accurate operational metrics.
• Follow up on corrective actions identified during the problem management phase and facilitate changes with the various application and infrastructure teams.

Confidential

Technical Lead

Responsibilities:

• Administration and maintenance for all Siebel/OBIEE Analytics Application Servers
• Handled Siebel turnovers which include non-prod and production regions with srf and non srf migrations and coordinating with various teams and stakeholders of the Siebel application as well integrating application teams.
• Development of batch jobs for the data loads/file extractions from third party databases/application sources using Siebel EIM, SQL/PLSQL /Unix shell scripts
• Administration and maintenance of Development, QA, Tuning and Production Siebel enterprise application environments
• Plan and perform disaster recovery test for Siebel enterprise applications
• Maintain and upgrade SSO, SSL and Mutual authentication services in non-prod and prod Siebel enterprise applications.
• Responsible for collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications and detailed test plans
• Siebel performance tuning and enhancement activities.

Confidential, Norwood, MA

Siebel Project Lead

Responsibilities:

• Lead Project development and support teams for Mercer CRM.
• Installation and configuration of Siebel enterprise applications for versions 8.1.1.4 and 8.1.1.11 in heterogeneous environments including Windows, Solaris and Linux operating systems
• Physical Server to VMWare Migration for Siebel Enterprise applications for Development, QA, Tuning and production regions.
• Administration and maintenance for all Siebel/OBIEE Analytics Application Servers
• Installation and configuration of OBIEE analytics application and reports development.
• Worked on upgrade project from Siebel 8.1.1.4 to Siebel 8.1.1.11 version, involved in the planning and execution of the project.
• Handled Siebel turnovers which include non-prod and production regions with srf and non srf migrations and coordinating with various teams and stakeholders of the Siebel application as well integrating application teams.
• Development of daily batch feeds for the data loads from third party databases/application sources using Siebel EIM, SQL/PLSQL /Unix shell scripts
• Development for functionality enhancements as per business management using AGILE project methodology.
• Siebel development using configuration, eScripting, Run time events, Workflow and EIM.
• Data migration/cleanup and archival project for Siebel enterprise applications
• Siebel non SRF development using Client Business service/Runtime events/Data validation rules and workflows.
• Siebel Assignment manager rules and troubleshooting the issues.
• Automation of the tasks using Cron jobs and Autosys jobs
• SME for OBIEE reporting development.
• Siebel performance tuning and enhancement activities.
• Experience working with ETL data loads and working with DBAs providing information related to Siebel data model for EIM and OBIEE related data loads

Confidential

Siebel Technical Consultant

Responsibilities:

• Development for new change requests in Order Management and Product Configuration using Siebel Configuration, Scripting/Workflows, EAI and EIM.
• Resolving Production Support issues from the business and support teams.
• Administration and maintenance of Development, QA, Tuning and Production Siebel enterprise application environments
• Worked on setting up new EIM process for daily batch feeds for loading the data from third party application sources.
• Trouble shooting and fixing the issues related to EIM feeds and server related issues on regular basis.
• Worked on setting up Development, Test and UAT environments.

Confidential

Siebel Technical Consultant

Responsibilities:

• Involved in administration of the Test, Dev, QA and Prod environments (Siebel) Project.
• Installed and configured various Siebel application releases Siebel 7.8, Siebel 8.1, Siebel 8.1.1.8 and Siebel 8.2
• Created new components and modified component parameters as per the functionality requirements
• Analyzed and resolved the server related issues
• Supported the development team by providing DB extracts, helped in setting up local databases, check in-checkout and compilation tasks.
• Monitoring the interfaces, and resolving the issues related to the EIM, application and integration related issues
• Automating all the repetitive tasks (Component and server restart, charts and report services check, cluster status check, mount points check in Unix servers, log levels revert, repository migration, file system cleanup, and disk space clean up in Unix environment).
• Handled various releases for Dev to Production applications, supported Dev team, worked with third party application teams and stakeholders in performing the releases.

Confidential

Siebel Developer

Responsibilities:

• Configured the Business Objects, Business Components, pick lists, joins, links, and MVG applets. Created new View Web templates, Views and Screens.
• Involved in the configuration of Static, Dynamic, Hierarchical Pick lists using Joins and LOVs.
• Created Static and Dynamic Drilldowns to navigate the user to the appropriate views of the required customer accounts.
• Customized Pick Applets and MVGs using Links, MVLs and MVFs.
• Responsible for Developing, supporting & maintaining the Siebel application.
• Setting up Local Database extract.
• Involved in bug fixing on time as defined in the SLA & unit testing the application.

Confidential

Siebel Administrator

Responsibilities:

• Extensive exposure with Solution Design team, Business Analysts, Performance & Architecture, Business Users Group and QA teams
• Involved in analyzing the client requirements and transforming into BRSD documents and preparing solution design and architecture High level Documents
• Implemented Siebel Marketing Module based on the tailor specific requirements from the client, integrating with multiple downstream applications as CTI, SMS Gateway etc.
• Providing support to the QA teams to perform Business Acceptance Testing.
• Coordinate with the team for daily activities and assigning the tasks to team members.
• Monitoring the servers and interfaces and resolving the issues.
• Created new components and modified component parameters.
• Setup and configure multiple integration systems with different interfaces like JMS and IDAM
• Handled daily administration tasks like Code migration, srf and repository migrations, user creation, non- srf items migration etc
• Involved in designing, installing, and fine-tuning the production environment in co-ordination with Oracle expert services personnel.