SUMMARY:

• Over 6 years of experience as aCertified Salesforce.com Platform Developerand excellent experience asSalesforce Adminas well.
• Extensive experience with the Salesforce.com developmentlife cycle,application design patterns,integration patternsanddeployment planning.
• Implemented customizations usingApex classes, Visualforce pages, Apex ControllersCustom, Extension List, web service integration usingSOAP, REST, and salesforce API's, SOQL, SOSL,Aggregate queries and Force.com API.
• Experienced in Data Loading for SFDC Standard objects, Custom objects. Used different data import tools Data Loader, Workbench, Import Wizard, SFDC Data Export, Mass Delete.
• Strong working experience in developing/customizing applications using Eclipse IDE with Force.com Plug - in and Force.com IDE, writtenApex classes, Visualforce pages, Triggers, and customized meta-datacomponents like creating custom objects, fields, formula fields and validation rules.
• In-depth experience in CRM business processes like Forecasting,Campaign Management,Lead Management,Pipeline Management,Order Management,Account Management, andCase Management.
• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Experience working inAgile methodology,Scrum methodology,Waterfall modelandTest-drivendevelopment.
• Extensive exposure toBlack Box testing,Smoke testing,Usability testing,End-to-End testing,System testing,Regression testingandUser Acceptance Testing (UAT).
• Expertise in maintaining the Functional areas of Data Management (Data Loader) Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities.
• Proficiency in Object Oriented Languages likeC, Java, J2EE and J2EE framework Struts.
• Experience in web technologies includingHTML, XML, CSS, Java Script, and jQuery.
• Proficient in databases including MS SQL Server MS Excel.
• Excellent analytical, de-bugging skills and documentation skills.
• Experience in data migration fromACT, Excel, MS outlookusingData Loader, Data Import Wizard, SFDC Data Export,MassDelete,Informatica.
• Experience in Creatingpage layouts, search layoutsto organizefields, custom links, related listsand other components on a record detail.
• Working with different aspects of Web Services (XML,WSDL,SOAP,REST).
• Expertise in standard objects likeAccounts,Contacts,Opportunities,Products,Cases,Leads,Campaigns, Reports(Summary reports,tabular reports,Pie charts) andDashboardsandReport foldersfor different user profiles as per the requirements.
• Createdlookupandmaster-detail relationshipson the objects and createdjunction objectsand various advanced fields likePicklist,Field Dependencies,Custom Formula,Approval Process,Sharing rulesforautomatedalerts,field updatesandEmail generation.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Classes, Test Classes, SOQL, SOSL, Visual Force, Lightning pages (Pages, Component & Controllers), ETL, S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Workflows, Dashboards, Reports, Sandbox development and Testing

Salesforce API tools: Eclipse, Apex Explorer, Offline Edition, App Exchange, Data Loader

Custom Integration Tools and Management: Jittrebit, Mule soft Any point Platform (ESB), Outbound Messages, Field updates, Custom Objects, Settings, Labels and Tabs, Security Controls, AppExchange Package & Custom Application and Sandbox Data Loading, MS Visio, JIRA, Tableau, Info gram

Data Migration Tools: Apex Data Loader, Data Import Wizard, Force.com Excel Connector and Force.com migration tools

Databases: Microsoft SQL Server, MySQL, MongoDB, Database.com, and Oracle 10g,9i,8i,7.x

Languages: APEX, C, SQL, JavaScript, Angular, Java, HTML5, CSS and Python.

Tools: & Technologies: Force.com Data Loader, Hubspot, Selenium Web Driver, Force.com Platform (Sandbox and production).

Web Services: SOAP and RESTful

Operating systems: Windows 98/NT/XP/Vista/7/8/10, Linux, MacOS.

PROFESSIONAL EXPERIENCE:

Sr. Sales force Developer

Confidential

Responsibilities:

• Performed the role of Salesforce Developer in the Organization.
• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
• Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as user interface.
• Involved in business requirements meeting for requirements analysis, designing data model, identifying customizations and prepared Technical Design Document.
• Created relationships among objects usingLookup, Master-detail, and Junction Object relationships.
• Implemented customizations using Apex controller classes Custom, Extension, Triggers and Visualforce pages.
• Used visualforce components like Form, PageBlock, PageBlockSection, CommandButton, Actionsupport, ActionFunction, PageBlockTable and Repeat for developing visualforce pages.
• Developed custom Objects, Fields,Dependent picklist values, and validation rules, Page Layouts, Search Layouts and Tabs.
• Performed administrative tasks-creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types, and configured sharing rulesbased on Organization role hierarchy.
• Createdworkflow rules, approval processand defined actions like Tasks, Email alerts, outbound message and Field updates.
• Created communication templates used for Email alerts based of Text, HTML and Visualforce types.
• Customized standard features like auto-response, assignment, escalation rules on Lead and Case object.
• Developedcustomized Reports, Dashboardsfor business users and managers, developed custom report using visualforce pages.
• Good experience in preparing package.xml file for deploying applications from Sandbox to Production instances using Force.com migration script and Workbench.
• Implemented best practices toavoid governor limitsby writing repeated code intriggers and apex classes.

Environment: Saleforce.com CRM, Apex Classes, Controllers, Visualforce pages, Web Services, SOAP, REST, WSDL, Sales Cloud, Service Cloud, Custom Objects, Tabs, Email Services, Workflows, Approval process, Data loader, Cast Iron, Reports, Dashboard, Sharing rules, Force.com IDE, HTML, CSS, JavaScript, jQuery, Windows 2003.

Sr. Salesforce Developer

Confidential, VIRGINIA, VA

Responsibilities:

• Performed roles of Developer and Administratorin the organization for customization and configuration.
• Using Force.com developer toolkit including Apex controller classes and Visualforce pages, Components to develop custom business logic.
• Worked with SOQL, SOSL relationship queries for query optimization and not to hit governor limitations.
• Developed various custom Objects, Tabs, validation rules, roll-up summary fields and complex formula fields.
• Worked on campaign automation using exact target to execute and track response from exact target to salesforce.
• Performed admin activities - creatingProfiles, Roles, Permission Set, Sharing rules, Page Layouts, Record Typesand configured permissions for each profile in the organization.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Worked with functional leads to transform and develop new requirements into design, implementation.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Expertise in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Created Aura based Components, Attributes, Controllers which can be compatible to access through Lightning App builder.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in lightning App builder.
• Developed Zuora Central, Zuora CPQ, Zuora RevPro Platforms and helped to customize the Quote creations, Approval Process and ASC606.
• Worked on Zendesk to Salesforce integration to help the IT- Ticket intake and transfer of Business Requests.

Environment: Apex Classes, Salesforce.com platform, Agile, JIRA, Bitbucket, Jenkins, Data Loader, Controllers, triggers, Visual Force, Salesforce App exchange, Workflow & Approvals, Lightning, Sourcetree, IntelliJ IDE, Selenium Web driver, Custom Reports, Dashboards.

Sr. Salesforce Developer/Admin

Confidential, VIRGINIA, VA

Responsibilities:

• Implemented and created users with permissions, about 2000 users nationwide on the CRM platform.
• Created user groups and configured workflows and assignment rules to enable proper routing of leads to the marketing team members.
• Created Customized dashboards for the individual departments and case team members to keep track of the cases assigned to them and to share insight across the company.
• Implemented Chatter and developed visual force page for the mobile application.
• Created Visual force pages to provide customer status to different geographical location filters.
• Develop triggers to meet the complex business rules on custom objects by following Apex Best Practices.
• Created various Reports summary reports, tabular reports, matrix reports and Report Folders to assist Service managers to better utilize Sales force and configured various Reports and for different user profiles based on the need in the organization.
• Test and trial with Sandbox and Development environment features
• Built custom License management app for the services team that tracks software license purchases and makes it easy for customers to log in to the portal and download new licenses.
• Create case escalation rules to escalate cases automatically if they are not resolved within a certain period.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL an SOQL queries, locking statements, Transactional control, and Exception statements to invoke Apex triggers.
• Use of Advanced Excel to collaborate and update reports from CRM to csv Excel platform.

Environment: Salesforce.com, Visual force Pages, Component, Controllers, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflow Rules, Data loader, SOQL, SOSL, Apex Schema Builders, and Custom Tabs, Advanced use of Microsoft Excel

Salesforce Consultant

Confidential

Responsibilities:

• Created users, roles, public groups, sharing rules and record level permissions to manage sharing access among different users.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed Custom Objects, Custom Reports and configured analytical snapshots to dump the data on a regular basis for sales performance and lead generation statics.
• Identify opportunity for process optimization, process redesign, or development of new process/policies to reduce cost, improve quality or drive revenue growth through new functionality.
• Define the product strategy in collaboration to ensure alignment on company objectives & eBay Classifieds Group vision over the long and short term; take ownership and make decisions on priorities.
• Actively involve technology, UX, business stakeholders and other disciplines early and throughout the discovery and delivery process
• Proactively manage expectations of internal and external stakeholders around product roadmap, releases, and priorities
• Be a key member of project team meetings, communicate concisely in a technical & non-technical fashion with peers, technical architect, business analysts, project managers and key stakeholders.
• Foster and maintain key relationships with local business, product, and technology leaders to ensure transparency and alignment around key priorities, milestones, and integrations.
• Liaise with Global Information Security, Finance and SOX IT compliance teams to ensure compliant change management.
• Configuring standard objects and modules including validation rules, formulas, record types and page layouts
• Demonstrated Strong Salesforce Design, Implementation and configuration knowledge including - APEX, Force.com, Java, JavaScript, etc.

Environment: Salesforce.com, Force.com, Apex Classes, Triggers, Visual Force, Data Migration, Portal-BasedCommunities, HTML, Java Script, Lightning Components, Web Services, REST API, Workflow& Approvals, Reports, Custom Objects.

Salesforce Developer

Confidential

Responsibilities:

• Worked as enhancement team member and performing the roles of Salesforce.com Developer and Administrator in the organization.
• Worked with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC).
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.

Environment: Apex Classes, validation rules, Apex Triggers, Controller Classes, Visual Force,Java, JSP, Servlets, Eclipse 2.0, Apache Tomcat 4.