PROFESSIONAL SUMMARY:

• Certified Salesforce Developer and Administrator around 8 years of IT experience with over 7+ years of experience in the Salesforce.com CRM platform as both Administrator /Developer and Business Analyst and over 3 years of experience in Java/J2EE Technologies.
• Excellent work experience in designing of custom objects, custom fields, role - based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, Validation Rules, Workflow Alerts & Actions, Pick Lists, Record Types, Process builder and various other components as per the client and application requirements.
• Strong experience in Steel Bricks and Oracle Big Machines CPQ implementation. Used Apttus CPQ to enable sales reps to configure complex product and service combinations and set prices that will positively impact deal profitability.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex
• Experience in creating lookup relationships and master-detail relationships on the objects and creation of junction objects to establish connectivity among other objects.
• Hands-on experience in using New Lightning UI to bring Salesforce into the responsive UI era of web-based applications.
• Understanding and writing user stories for the implementation of SOSL, SOQL and WSDL.
• Good Experience in data migration and integration using Data Loader, Import Wizard.
• Excellent in Administrative tasks like Creating Profiles, Roles, Users, Permission Sets, Email Services, Approvals and Activities.
• Hands on experience in implementing security and sharing rules at object, field and record level for different users at different levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy.
• Good knowledge on mobile applications like Salesforce1 and Salesforce classic.
• In-depth understanding of CRM business process that include Forecasting, Campaign Management, Lead Management, Order Management, Account Management, Case Management and Merging Management.
• Strong knowledge about Sales cloud, Service cloud, Community cloud & Marketing cloud configuration and customization and good understanding with Client/Server architecture.
• Experience with Web and Web application servers (e.g., Apache, Jetty) and No-SQL databases like MongoDB & Cassandra
• Hands on experience in using enterprise integration tools, extract transformation and load(ETL), enterprise information integration tools and enterprise architecture initiatives(EAI).
• Experience in developing mobile applications using Bootstrap & Heroku and has good knowledge in Phone Gap.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on Demand.
• Experience in developing UI using Visualforce pages and providing business logics using Apex.
• Hands on experience of SalesforceWeb Services API like REST, Bulk & SOAP.
• Experience with environments consisting of Object-Oriented Languages like C++, Java, J2EE, JSP, Servlets and other Java technologies.
• Experience on JavaMulti-Threading, Collection, Interfaces, Synchronization, and Exception Handling.
• Hands on experience working with HTML, XML, CSS, jQuery, JavaScript, JSON, Angular JS and AJAX.
• Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox and Migrating code from one sandbox to the other).
• Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments.
• Strong knowledge and working experience in software Development Life Cycle (SDLC) methodologies such as Agile, Scrum and Waterfall model
• A quick learner to new concepts and ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.

TECHNICAL SKILLS:

Salesforce technologies: Apex, visual force, SOQL, SOSL, Email template, formula, Validation rules, apex trigger, workflow and approvals, App exchange, Eclipse, sales force.com IDE, Apex data loader, web services. Dashboards, Analytic Snapshots, Custom Objects, Lightning

Salesforce Tools: Eclipse, Force.com, Eclipse IDE plug-in, Force.com ExplorerForce.com Data Loader, Force.com Excel connectorForce.com Platform (Sandbox, and Production) QTP and Sandbox Testing

Data Migration Tools: Data Analysis, Data Cleansing, Data Normalization, Data Migration, Data Loader

Databases: SQL Server 2005, Oracle, MS Access, Peoplesoft

Programming Languages: Java, C#, .NET, HTML, Apex, DL/SQL

Configuration Skills: Workflow: time-dependent actions, field updates, email alerts, Field Level and Object level security, role hierarchies, sharing models, SFDC Standard Object Configuration: Campaigns, Reports, Dashboards, Formula Fields and Cross Object Formula Fields Configuration Skills, Overall User Management, Security and Sharing Model, Translation Workbench, Documentation Templates, Salesforce Lighting.

Project Management: Waterfall, Agile

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

Sr. Salesforce Developer

Responsibilities:

• Gathering and analyzing user requirements and defining functional and technical specifications.
• Interacting directly with clients, managers and end users as necessary to analyze project objectives and design and build cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
• Responsible for administering and controlling all SFDC instances and actively managing workload and prioritizing projects depending on user or business needs.
• Designing and development on SalesForce.com integration using Web Services APIs, Partner API & Enterprise API.
• Worked on designing and developing Lightning Community Builder and developed Lightning Components using Aura framework.
• Managing Salesforce integration with current ERP system and third-party providers like Informatica, Sharepoint, Microsoft Outlook and various app exchange products like Live Agent.
• Created apps, dashboards, lenses and datasets, edit data and customize the Analytics experience.
• Creating unique client-based solutions using Lightning, Apex (Classes, Triggers, Batch jobs), Javascript and Visualforce.
• Implemented Salesfroce Lightning Web Components for small set of users within the organization.
• Worked on Migrating Salesforce Classic Features to lightning, Which also includes converting visualforce pages to lightning web components.
• Created Lightning web components modern Enterprise Lightning Apps combining Lightning Design System,
• Build and customize lightning components and applications utilizing the styles from Lightning Design System, Bootstrap.
• Added lighting functionality to existing Visualforce pages using Lightning Out.
• Used Vlocity communications on top of salesforce platform for Sales, Marketing, Service and Order Management applications.
• Handling change requests related to heavily customized visual force pages that uses jQuery & Angular JS.
• Perform bulk data loads, build customized Reports and tackle inconsistencies in data quality and create processes to overcome system deficiencies.
• Working in a fast-paced Agile environment, using JIRA and HP ALM for issue tracking and project management.
• Hands on experience in Git and Jenkins.
• Hands on Nintex integration to Salesforce to automate the creation and delivery of repetitive documents.
• Provide system support related to customized applications, Single Sign On, security settings, user permissions, workflows, and test functionalities post SFDC product upgrades.
• Working on analysis, design, coding, data migrations and testing for production and development environments.
• Act as primary point of contact for all SFDC users and their related issues.
• Hands on MuleSoft for data integrations with Salesforce and third-party vendor applications.
• Hands on CPQ to generate sale quotes for customers.

Environment: SOAP Web Services, Apex Classes, Apex Triggers, Visual Force pages, Validation Rules, Data Loader, Reports and Dashboards, Workflow, Process Builder, SharePoint, Informatica, Lightning, Force.com IDE.

Confidential, Austin, TX

Sr. Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible.
• Developed various Custom Objects, Components, Controllers, Custom Reports, Custom Tabs, Labels, Visual force pages, Validation rules, Apex classes, Apex triggers, Approval Processes and Auto-Response rules for automating business logic and Report folders for different users and profiles based on the requirement.
• Developed customer management app for the customer services team to track client databases and financial transactions by collecting requirement for the application of the Salesforce CRM with the Customer Portal.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Developed Lightning App for agents with enhanced Lightning Templates and experienced in modifying Visualforce pages to be supported in Lightning Experience.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Base Lightning Components and implemented the platform interfaces.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events/Logic & Interactions.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST APIbased Web Services on Demand for extracting the data from external systems.
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on Data loader tools such as SFDC Data import wizard, Apex Data loader, Data loader IO, Workbench.
• Extracted the salesforce CRM information into Java Based Applications using Force.com API/Java on Demand to provide integration to perform advanced reporting, analysis and for Quotation process.
• Generated the quotation word document from Salesforce.com and using the feature of Apttus CPQ product.
• Worked on integrating Power BI reports in to Salesforce by getting access token to read Power BI App Workspace.
• Worked on customer portals and communities’ administration. Created Custom Dashboards for communitymanagers and recruiters home page and gave accessibility to dashboards for authorized people.
• PerformedSalesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues.
• Worked on mobile applications like Salesforce1 and Salesforce classic to provide easy services to end customers.
• Hand’s on experience in Vlocity’s CPQ to quickly define and launch services and offers.
• Worked on Conga Composer with SOQL Queries to build salesforce reports for our vendors and end customers to know their monthly usage.
• Have experience on Field Service Lightning to create and manage work orders for any case and track SLA compliance.
• Used Field Service Lightning to instantly book service appointments with intelligent scheduling, jobs are automatically assigned to right resource based on time, skills, location, and any business rules to increase productivity.

Environment: Saleforce.com platform, Service Cloud, Sales Cloud, Marketing Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Lookup and Master Detail Relationship, Security Controls, Apttus CPQ, Salesforce1 Mobile, Java Script, Lightning, Web Services, Sandbox, Power BI, Azure.

Confidential, Sunrise, FL

Sr. Salesforce Developer

Responsibilities:

• CreatedLightningComponents, added CSS and Design Parameters which improves performance.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions
• DevelopedLightningapps usingLightningComponents and made them compatible with salesforce1 mobile app.
• Migrated customer Service Center from Legacy System to completely newSalesforceFinancial Service Cloud. (NewSalesforceImplementation)
• Developed complete Case Management for Financial Service cloud and customized completely inLightningwithout using Visualforce pages. (100 %Lightning)
• Integrated Mainframe, Credit Card System and other web portal withsalesforcewith REST.
• CustomizedLightningcomponent for Look up, pick list, Record type, required field System Validation and other functionality which are not supported bySalesforceinLightningtill date by creating custom components.
• Customized existing Visualforce to align withsalesforcenewLightningUI experience.
• Developed applications visually using custom-builtLightningcomponents.
• Leveraging the rich features and flexibility ofSalesforceFiles from standardSalesforceobjects and custom objects using thelightningframework.
• DevelopedsalesforceLightningApps, Components, Controllers, and Events.
• Ability to build apps on Heroku and experience using Heroku connect.
• Jenkins for Continuous Integration. JIRA and Bit Bucket to push changes and track via sublime to make sure all code changes were tracked and managed during deployment periods.
• Conducted sessions to the UAT users to use theSalesforceKnowledge application and developed a feedback custom report.
• Worked withSalesforceSenior architect to learn and suggest Solutions forLightningbugs and work around.
• Remotely handled the project working with 2 Business Analysts and 2 Developers.
• Worked on allsalesforcefeatures including knowledge, CustomLightningInteraction Log. Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Interacted with various business team members to gather and document the requirements for Salesforce Interface development and documented them.
• Worked extensively with various Salesforce objects such as Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Designed and implemented Custom Objects, Page Layouts, and Custom Tabs to suit application needs.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Designed a responsive website using Bootstrap contents that fit different devices including mobile, tablet and desktop.
• Experience in developing email templates within Marketing Cloud to promote new customer relationships with product awareness.
• Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.
• Developed Test cases for Unit Testing of the Mappings and was involved in the Integration Testing.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Troubleshooting and configuring Data Loader operations and running the Data Loader in batch mode.
• Worked on variousSalesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Created Profiles and Roles based on organizational role hierarchy, implemented Record-Level and Field-Level security and configured their sharing settings.
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Exported data from legacy system and imported into SFDC through Apex data loader for data migration.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Contributed to creation of Executive and board update Pixel Perfect Designs presentations. Red Lines, Design Produced globalized wireframes and visual designs for Specifications multi-lingual interface for Australia, Canada, Italian.

Environment: Saleforce.com platform, Service Cloud, Marketing Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Lookup and Master Detail Relationship, Security Controls, Apttus CLM, Salesforce1 Mobile, Java Script, Lightning, Web Services, Sandbox, Eclipse IDE Plug-in.

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce Implementation and documented the Business and Software Requirements.
• Worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible.
• Developed various interfaces, Apex classes, controller classes and apex triggers for various functional needs in the application.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Experience in using Oracle, SQL Server and SQL databases and familiar with stored procedures triggers and functions using PL/SQL.
• Responsible for Testing - unit testing & integration testing using JUNIT.
• Designed and Developed the mobile UI screens using JavaScript, Angular JS, jQuery, JSP, Html and CSS.
• Involved in debugging and troubleshooting the bugs and resolved those issues.
• Administered and monitored the company's Salesforce CRM application.
• Managed Service Cloud components including Service Console, Partner portal, Call Center, CTI integration, Customer Portal, Live agent, Knowledge Base and Entitlements.
• Experience in developing and maintaining email templates within Marketing Cloud.
• Developed and implemented both the time dependent and time independent workflows as per the requirement.
• Manage re-architecture of Jenkins and integration with Confluence for Release Management and documentation assets. Re architect a Maven based system reducing build times.
• Experience in ETL Methods for integrating data feeds on Salesforce cloud
• Created profiles, roles and implemented object level, field level and record level security.
• Developed and deployed workflow rules, approval processes, email templates, and assignment rules.
• Generated reports and dashboards based on the user requirements.
• Designed and Implemented Salesforce1 Mobile App for users to access real time information.
• Schedule the Apex Classes to send email alerts on daily/weekly basis.
• Perform Data Export on weekly basis for data backup.
• Provide Production Support for CRM system developed on Salesforce.com platform.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Perform mass update to update the data in SFDC using Demand Excel spreadsheets using Apex Data Loader.

Environment: Saleforce.com platform, Deployments, Force.com Migration Tool, Jenkin, Translation Workbench, Sandbox, Data Loader, Workflow & Approvals, Reports, Lightning Components, Custom Objects, Custom Tabs, CTI integration and Email Services.

Confidential, Chicago, IL

SFDC Administrator/Developer

Responsibilities:

• Involved in Requirement gathering and development of Design Document and Technical Design Document.
• Responsible for implementing APEX (Salesforce) based RESTFUL Services for providing bi-directional integration between Salesforce (Cloud Platform) and Documentum (On-Premises Application).
• Setup the custom Approval Process with Email alerts, Field updates and Web Services integration.
• Implemented Apex Triggers, Apex REST Services and custom Apex Controllers.
• Responsible for setting up Oauth to enable external client applications to communicate with SFDC platform.
• Customized the views by using custom Visualforce pages and Standard Apex Controllers.
• Involved in developing the web based front end GUI for the fulfillment application using Bootstrap, Big Query, jQuery, JSF (Java Server Faces).
• Experience in integrating Salesforce Marketing Cloud with web analytics tools like Web trends, Google Analytics etc.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Responsible for implementing Apache JERSEY based RESTFUL Services for performing all system functions (Search, Retrieve Metadata and Content, Create Documents) against a Documentum Repository.

Environment: Salesforce Force.com, Service Cloud, REST API, Apex and Visualforce, SOQL, SOSL, Data Loader, Eclipse, Java Server Faces (JSF), Servlets, Directory Server, Documentum Composer.

Confidential, Austin, TX

Salesforce Consultant SME

Responsibilities:

• Designed and developed Apttus CLM system on top of sales cloud.
• Wrote classes, visual force pages/components, triggers and deployed with 95% overall test coverage.
• Worked collaboratively with business, Application Team & QA Team for every Script.
• Maintained various AppExchange products in client’s production instance.
• Lead POC on various systems including PROS, Oracle, Steel brick & Apttus CPQ.
• Successfully got POC approved from the client on introducing Microsoft TFS.
• Deployed/Maintained Apttus CLM for different departments(Legal+Sales) globally.
• Developed Test cases for Unit Testing of the Mappings and was involved in the Integration Testing.
• Used Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
• Worked on a PoC on Vlocity CPQ to deal with long term contracts.
• Used Organization security, Network-based security and Session security to implement platform security.
• Used Tab permissions, Record type permissions and Field Level Security to implement component-based security.
• Worked with Dynamic Apex to access Objects and Field values based on user inputs, execute dynamic SOQL, SOSL and DML queries.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Performed analysis, troubleshooting, data testing and environmental refreshes as needed.
• Used Process Visualizer to study Approval steps.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.