PROFESSIONAL EXPERIENCE:

Confidential, Fort Mill, South Carolina

Salesforce Consultant

Responsibilities:

• Implement customized solutions in Salesforce to enhance patient management system to track patient, caregiver and provider information including benefits profiles, missing information, benefits re - verification, Patient assistance, financial profile, Co-Pay, follow up with patients and benefits providers etc.
• Helped in on-boarding new pharmaceutical clients with their respective patient data from legacy systems to Salesforce with Health Cloud installed. Work with developers (onshore-offshore) to implement customized solution for each pharmaceutical client while using shared CRM framework.
• Work with integration and middleware team to develop data exchange solutions between Salesforce CRM patient data and third-party vendors.
• Work with offshore developers and testers and onshore business owners to provide production bug fixes and system enhancements in sprint cycle schedule. Collaborate with business stakeholders, present technical solutions to technical team and get approvals for system enhancements.
• Design and develop patient management system with payors records to collect and save patient benefit information from 3rd party for copay and insurance orders.
• Lightning development (aura, LWC) with integration using MuleSoft, Rest API.
• Generate and send electronic documents for patient signatures using DocuSign API and store in Salesforce.

Confidential

Salesforce Consultant

Responsibilities:

• Provide detailed development instructions and technical design to developers on development of lightning components. Implement and maintain 2 community portals with numerous custom lightning components across various streams with 225,000+ community users.
• Conduct solution design workshops, solution mockups, product demos, review development teamwork, provide technical instructions, work with middleware team and provide data mappings and transformations.
• External System Integration: Provided design specification, development and technical support and direction to several development teams. This has enabled external vendor systems to purchase tires on a community portal and integrate with Michelin and partner inventory systems.
• Salesforce Lightning component development. Provided instructions to developers for creating and maintaining lightning components. Helped Implement and maintain several lightning components ranging from portal user setup, case management, tire ordering and order history for portal community.
• External system integrations using Salesforce Lightning connect.
• Lightning component development to render customized and branded experience for external portal users in a partner community portal.

Confidential, St. Petersburg, Florida

Salesforce Consultant

Responsibilities:

• Maintain and support single page application using AngularJS on Salesforce instance. Support and enhance a pricing tool for internal employees to custom pricing with discounts and generate approvals.
• Designed integrations and data flow between Salesforce and external vendors like Pomeroy using tools like Remedy Force and Boomi combined with declarative Salesforce.
• Second full copy sandbox replacement. Designed and developed a tool for populating sandboxes with mocked up simulated production like functional data. Used custom REST services with connected apps to transfer data between sandboxes.
• Customer Community: Developed and configured lightning pages to get customized info for internal users and external users on community portal. Salesforce Knowledgeimplementation
• Production support: Activities included development, deployments using continuous integration tools like Jenkins and managing code repositories like GitHub and Tortoise subversion.

Confidential, Toronto ON

Salesforce Solutions Developer / Architect

Responsibilities:

• Design and develop an expense management system in Salesforce that is integrated with Concur billing management system.
• Internal users and wholesalers regularly spend money on advisors (selling investment products). This needs to be tracked in CRM so that management can better gauge promotional activities.
• I had designed, system including data flow and integration using Concur API.
• Financial Service Cloud (FSC) Implementation and enhancements. Further customized FSC to support storing of aggregated financial sales figures (sales/redemptions and net sales) for each advisor and investment fund.
• Customized FSC for call center with custom lightning components so that to enable call center users to manage their time while on the calls and to quickly retrieve financial advisor information based on advisor rep code.
• Production support enhance already existing CRM, development of new functions for internal clients and users of CRM system.
• Financial Service cloud implementation. Design and develop data entry screen for call center agents for quick retrieval and linking of data between several entities. Custom data entry screen to link support call to investment advisors and dealer.
• Enhance and support Salesforce Service Cloud implementation by adding advanced notifications.
• Design and develop a solution for generating mass hard copy letters for customers with data stored in Salesforce.
• Setup Salesforce communities for advisor login. Investment advisors can log into community portal and review their year to date financial targets, create cases on behalf of their clients.
• Production deployments and support using tools like SVN and ANT
• Participated in design and development of replacing Mackenzie’s legacy client/server Advisor system to Salesforce.

Confidential, Waterloo Ontario

Salesforce Designer/Developer, Team Lead, Contract

Responsibilities:

• I had worked on integrating data from Sun Life back office system to Salesforce using PowerCenter 9.5. Insurance related policies are stored in back office systems and need to be refreshed on Salesforce systems on daily basis.
• Designed and developed solutions in Salesforce using apex code.
• Meet with business to gather requirements, solution design and provide instructions to offshore team and review their work daily.
• Other architectural responsibilities include help on several ongoing projects.
• Example project to convert paper-based insurance policies and related emails to Salesforce tasks and events.
• Worked on adding analytical capabilities to system to track user and advisor relationship.
• Production support and modify apex scheduler jobs to aggregate advisor related data.
• Other architecture responsibilities: Design data flow. Design system of score cards for investment advisors.

Confidential, Waterloo, Ontario

Salesforce.com Lead Developer

Responsibilities:

• I had worked on several Salesforce.com instances with core tasks ranging from development of new screens, data integration with internal systems, data upload and data transfer, development of triggers, visual force pages and apex classes and troubleshooting issues. Used Visualforce, Apex, triggers, JavaScript
• I had worked on integration project to link Confidential Account Center with Salesforce. Salesforce is being used as data repository and all customer interactions are completed in a Java system. Data integration is done via Apex Web Service in a transaction. I had developed Web Services in Apex, created custom entities for data exchange and all business processing rules. As a lead developer, I would provide instructions to offshore team and review their work daily. I would help junior team members in their programming assignments.
• Designed web service WSDL using SOAP editing tools to define web service endpoint operations and data exchange xml data entities.
• Designed and developed Salesforce.com to SAP MDM bidirectional data flow integration system, complete with logging, auditing, exception handling, and authentication.
• Developed SOAP and REST based Web services in Apex. Consumed external REST services in Apex code to integrate external systems.
• Service cloud implementation: Setup Knowledge and customize Case and other objects. Delivered Web to Case and Email to case functions for Confidential Vendor Support and Built for Confidential device testing and vendor issue support teams.
• Data Integration with Confidential World. Designed and developed a data integration strategy and web services which retrieve data from Confidential World and save into a custom data schema in Salesforce.
• Salesforce administration tasks and data maintenance and production support.

Confidential

Salesforce.com solution developer, Contract

Responsibilities:

• Designed and developed an extension to VMware’s existing partner portal system, to be able to host widget type mini applications. VMware’s partners are now able to see a customized portal page. It offers trouble shooting articles, license information based on what a partner is reselling.
• I had analyzed existing support and case tracking system at VMware and proposed enhancements.
• Designed and developed data restriction strategy for VMware’s knowledgebase content.
• Analyzed VMware’s partners portal system to track VMware’s product reseller’s certifications and technical accreditations.

Confidential

Senior Application Developer

Responsibilities:

• I joined as a reporting developer and designed and developed reporting applications using client's custom data source. Data Source is a 3 rd party data server using Sql Server 2005.
• I designed and developed a data transfer application to be used as a data source using XML web services. There are more than 40 reports categorized into Property Reports, Daily Occurrence Reports, Daily Accident Reports etc. Responsibilities:
• Communicate with business users and gather requirements. Create a high level design and development document about proposed solution containing system architecture, process workflow and tools used.
• Report design and development using SQL Server Reporting Services 2005 and ADO.Net Report deployment and scheduling using Report Manager and Sql Server 2005