PROFESSIONAL SUMMARY:

• Fifteen years of diversified leadership experience from multifarious environments and technologies in the complete SDLC life cycle including 4.5 years of Administration, Configuration,customization, Development, Implementation,and production support experience in Salesforce platform.
• Expertise in SFDC Development in Lightning web components Apex Language,Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Creating Roles, Profiles, Page Layouts, Org - Wide default, sharing rules, Process builder, Connect API,Chatter,andquick Action.
• Expertise inSalesforce Security Access, Workflow Approvals, Data Validation, data utilities, analytics, sales, Marketing, Customer Service, and Support Administration.
• Experience in Field service lightning (FLS) to manage mobile app workforce, scheduling task, contract, and optimization from a managed package.
• Providingserviceand customer support duringfieldvisits/dispatches, on site installation,repair, maintenance, timecard, tasks and visit plan efficiently. Diagnosing errors or technical problems and determining proper solutions to improve sales cycles by implementing solutions effectively.
• Expertise in design, impact analysis, observations, webservice integration, data structure to support application build as needed till the Postproduction, design trade-offs effectively to business stakeholders, communicate and document technical solutions.
• Expertise in provide IT Support & ITIL Service Operationspractitioner in Incident, Problem & Change Management includes monitoring production servers, scheduled jobs, batch, hot fix, ad-hoc requests, analyzing, consulting with business, technical to clarify issues either responding to the end user with a solution/changes or escalating it to concern stream.
• Excellent communicative, interpersonal, business development skill to bring the innovative thought process as part of process management and actively participated in the Knowledge Sharing Sessions given by Clients.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce SFA, Apex Classes, Apex Triggers, SOQL, SOSL, S-Controls, Visual Force

Special Tools: Azure Dev-Ops, JIRA, Service Now, Move IT, Opswise, GitHub, SM7, HP-ALM, Nintex, UISelenium, JENKINS, VBSCRIPT, Visual Studio, MS Project & Visio, Talend informatica and Data stage.

Database: DB2, Microsoft SQL Server, Oracle 11g, MySQL, PL/SQL

Ops System: Windows 10/XP/2003/2007, UNIX and IBM Mainframe (OS390, Z/0S)

Mainframes: JCL, Cobol, VSAM, Change man, Easytrive, QMF, Spufi Endeavour, Expeditor and File-aid.

Methodologies: Agile-Scrum, SDLC and Waterfall methodologies

Domains: Retail, Insurance, Credit Card - Banking and Automotive

PROFESSIONAL EXPERIENCE:

Salesforce Tech Lead

Confidential, Plano-TX

Responsibilities:

• Leading Salesforce implementations include custom platform development (Apex, Visualforce, Lightning Components), integrations with back office systems (often using middleware tools) and complex data migrations.
• Created manyLightningComponents, server-side controllers to develop rich user interface and better interaction of pages as per business requirements.
• Designed, developed, tested, and deployed custom salesforce applications usingApex Classes, Triggers, batches, Test Classes, Test methodsfor Unit testing, Controller Classes, and extensions to supportVisualforce pages, for various functional needs in the application.
• Developed and Customized theReports and Dashboardsto the track usage for productivity and performance of business centers and their sales teams.
• Utilized the Lightning App Builder to build the Lightning Pages in Field service application using the FSL (Field Service lightning) for contract, task, and time management.
• Developed continuous Integration process with upstream and downstream applications, Single Sign on SharePoint portals, with GitHub and Salesforce DX.
• Integration of Sales/Marketing Cloud with other Enterprise applications, home-grown applications, downstream applications using Talend, MuleSoft, Informatica, Cast Iron and Salesforce Data loader.
• Created Best practices in Integration patterns with Salesforce with consideration of the Governor limits in Salesforce.
• Developed Data mining activity, and created Dashboards and Reports using Einstein Analytics.
• Managed Test classes for all theApexclasses and Triggers with minimum 92% code coverage.
• Experience in Optimizing Salesforce and other tools to support critical initiatives such as territory management, lead qualification, assignment rules, campaign management, pricing and contracting, quote to cash, and sales compensation.
• Manage Salesforce application design through the various systems development life cycle stages from business need through design and delivery.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Facilitate the definition of functional requirements by working with developers, business analysts and business users in prototyping, proof of concepts and design sessions.
• Develops, modifies, and distributes standard and ad hoc management reports/dashboards to better understand the overall business and/or unit.
• Participate in architecture, design, and code reviews to Identify process gaps and provide solutions for them and create proof of concept technology analysis and pilots as required.
• Worked with API, ETL, implementation solution team, existing legacy, Integration architecture team and come up with solution alignment with these various team.

Salesforce Tech Lead

Confidential -WI

Responsibilities:

• Customized standard objects, custom objects, and junction objects, while also structuring user roles, security profiles and workflow rules, case management and Solutions.
• Developed CRM applications based on Client Server Architecture using different framework.
• Developed and implemented Salesforce Lightning components using Aura framework.
• Designing and Configured automation tools like Process Builder, Approvals, Workflows, Validation Rules, custom labels, custom settings, profiles, and permission sets.
• Production Support, including deployment and migration activities from Development through to Production with Frequent formal and informal client interaction.
• Created Sharing rules for user groups and day to day permission to the users and support issues Sandbox refreshes.
• Create and manage sales processes to building out a sales pipeline in a commercial business environment (B2B) with.
• Implements Salesforce projects in Hybris Integration platform, community cloud, Pardot B2B marketing cloud, ecommerce, and Hybris.
• Designed on Connected Apps, various Reports and Folders for different user profiles and processes to continuously monitor data quality and integrity based on the organization need.
• Used Rest Web services to flow the Data from Salesforce to Connected App and vice-versa.
• Configured Outlook integration with salesforce and Integrated Salesforce with Microsoft Outlook to synchronize contacts, events, and tasks.
• Used SOQL & SOSL with in governor limits for data manipulation needs of the application using Force.com explorer.
• Design the Scenarios for switching between salesforce classic and the Lightning Experience.
• Projects developed using Agile methodology and facilitate with the Scrum master in stand-ups.
• Manage QA refresh, Patches, SF releases and enhancement project releases made to live site.
• Developed custom Force.com applications using Visualforce, Apex, S-controls, Triggers, Webservices, JavaScript, Ajax.
• Manage each enhancements and maintenance tasks in the sprint and had over all command on all the modules of the project.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Manage all Security settings and conduct regular Security/Config Audits.
• Designed and developed the Core Engine to initiate Batch Apex Classes and process data.
• Generated Apex Classes using WSDL metadata API to create Sharing rules programmatically.
• Worked on Salesforce APIs, Profiles, & Security model while configuring test instances for internal Sandboxes.
• Worked on building Lightning Components by applying SLDS (Salesforce Lightning Design System) and embed these components in Visualforce pages.

Senior Salesforce Developer/Administrator

Confidential, Dodgeville-WI, USA

Responsibilities:

• Creating inbound and outbound change sets and testing in Stage (QA) sandbox.
• Creating Salesforce custom objects, page layouts, list views, fields as per business requirement.
• Customizing profiles, roles, role hierarchy, groups, field level security, sharing rules and Content folder rights.
• Creating Validation rules, Formula fields, escalation rules, auto assignment rules, Workflow rules and approval processes.
• Creating, modifying, and scheduling reports and dashboards and providing necessary access to users.
• Worked on numerous lightning components and created various Gantt charts using those components.
• Creating Workflow Rules, process builder, Tasks, Email Alerts and Components to suit to the needs of the application automation.
• Created Custom Controllers and Standard Controllers in Visual Force.
• Configured, assigned, and customized Dispatcher Console, tabs, page layouts, record types, list views and search layouts, Permission Sets and Mobile app with brand new Field Service Lightning MVP.
• Manage all new user set-ups and deactivation, including transferring ownership of Accounts/Opportunities of deactivated users.
• Designed, Implemented, and supported Salesforce integration with third-party computer-telephony (CTI) systems application usingCTIadapters for the enterprise Contact Center.
• Performed mass import and export of data (standard/custom) objects using Data Loader.
• Execute all Configuration changes, performed new release evaluations with Business Owners and execute new functionality rollouts.
• Responsible to inform all business stake holders about System down time during Production deployment and provides postproduction support after System is up for business.
• Migrated large amounts of data (Standard and custom objects) from legacy systems to Salesforce.
• Realigning Salesforce roles as per Organization chart, territory realignment and providing sharing rules.
• Preparing deployment packages and disables business users' access during system down time.
• Developing and maintaining documentation on application configuration and help related materials following user Policies.
• Migrated from Salesforce Unlimited to Enterprise edition for the Legal department. Created the Gap analysis document, exported Schema, manual customizations including Record types and page layouts, developed sharing model, and reviewed Ownership rules. Completed Data migration with maintain the relationships.

Mainframes - RMS, Service Delivery Lead

Confidential

Responsibilities:

• Developed technical team by providing guidance,, and oversight on multiple concurrent projects.
• Served as Mainframe liaison to business teams. Managed oversight of priority projects through delivery.
• Developed complex segmentation logic, ensuring optimized capital reserves to offset loan risk ratings.
• Led a cross-functional technical team in the implementation of a server-based, data quality application. Included daily involvement with eight technology and business teams and other teams on a frequent basis.
• Presented proposals, concepts, and project information via MS Office products such as Visio and PowerPoint.
• Requirement analyses prepare flow diagram of business areas pertaining to E2E, test plan, test suite, test execution for Integration and Regression testing introduced first time across account.

Mainframes Tech Lead

Confidential

Responsibilities:

• Developing enterprise business process ahead of new technology requirements and Integrating management for the existing and new data center
• Constant Interaction with Onsite counterparts regarding the changes and other development related activities.
• Reviewing the code changes for other modules in the team, as part of the internal processes followed and conduct peer review and Internal inspection.
• Allow systems to forecast and Increase profit by leveraging the Target supply chain for slow moving items without affecting the business effectively.
• Allow systems to allocate and distribute the items at right place at right time to eliminate the inventory cost and transportation cost wastages.

Senior Developer

Confidential

Responsibilities:

• lead and mentoring the team technically to preparing Regression and Integration test strategy, plan and suite for Order Management using Contact Centre, Internet and Mobile.
• Requirement analysis prepare flow diagram of business areas pertaining to E2E, test plan, test suite, test execution for Integration and Regression testing introduced first time across account.
• Validate Test result and log the defect in JIRA, facilitate project meetings with stack holders to update status of Testing and Defect progress during every release.
• Follow Defect management process if defects occur in validation till the closure of the defect including retesting of the same and Prepared Preliminary Analysis Report (PAR) document.
• Preparation of Document of Understanding for every service area in English, as all the documentations available are in Swedish.

Mainframes Senior Developer

Confidential

Responsibilities:

• Analyzing the Requirements obtained from the client and Estimating the time required to in corporate the requirement in the system.
• Worked on 70 applications, made changes, and implemented more than 1000 elements.
• Preparing the Impact Analysis Documents stating the code changes and the location of the Code Changes in various modules.
• Development of code for new requirements from the clients and Co- ordinate with all team members and plan for the tasks and assigns the tasks to appropriate team members.
• Incorporated changes to verify whether they satisfy the new requirements and do not hamper the existing functionality.

Software Analyst

Confidential

Responsibilities:

• Involved in all the production support activities like Incident, Problem, change, Resource Management, Task estimation, Tracking and Mitigating the Project Risks.
• Developing the new JCL and PROC in terms of moving the application from Ford to JLR. Following the coding standard as per the SME approval including clips
• Reviewing the code changes for other modules in the team, as part of the internal processes followed and conduct peer review and Internal inspection.
• Constant Interaction with Onsite counterparts regarding the changes and other development related activities. lead and mentoring the team technically to preparing Regression and Integration test strategy, plan and suite for Order Management using Contact Centre, Internet and Mobile.