PROFESSIONAL EXPERIENCE

Confidential

Salesforce Lightning Developer

Responsibilities:

• Responsibilities: Performed the role of Salesforce Developer in the Organization. Expertise in advanced APEX/Lightning web component/Lightning Component development, including high volume data processing, managed packages, community portals, SSO, Canvas applications, and metadata API. Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment with Apex programming language at backend and Lightning web component/Lightning Component as user interface Involved in creating and customizing Email templates and configuring them to the email alert within the workflow rule for a standard/custom object. Involved in implementation and Design of Cases and Issue with Order Management and Product Return module. Created datasets, dashboards, and apps for
• Opportunities, Accounts, and Cases. Developed different Lightning Component to suit the needs of the application using different Lightning Component. Develop Salesforce Lightning Web Component to display product records from the custom object and create service cases. Worked on salesforce standard objects (accounts, contacts, leads, opportunities). Created Custom objects, formula fields, and design validation rule page layouts, workflow rules. Maintenance of CRM functionality implementing SFDC.
• Creating SFDC reports (functional and technical documents). Create profiles, roles and configure permissions according to organizational hierarchy requirements. Developed applications using Agile methodology. Created Workflow for automated lead routing and lead escalation. Developed Apex classes and Triggers and linked them to manage the workflows. Used more than 55% of Apex for development. Implemented Email - to-Case, Web-to-Case, and manual case entry for entering customer's cases in Cases Tab.
• Used SOQL and SOSL for Data manipulation needs of the application using platform Database Objects Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API. Integrated applications with salesforce.com using SOAP web services API. Used Informatica Power Exchange for integrating the SFDC with the legacy system. Implemented communities and built external pages. Involved in migrating data into Salesforce application using Apex Data Loader through CSV files.
• Installed and Configured Apex Data Loader. Used ANT tool to migrate from Dev to QA Very good experience of using Data loader and cleansing and de-duplicating Bulk loads. Deployed Apex using Force.com IDE, Force.com Migration Tool, and Web services API. Developed Visual Force pages which were rendered based on the salesforce1 app. Developed custom UI using CSS, HTML, Visualforce components and used JQuery, JavaScript for front-end validation. Designed salesforce service cloud console to enhance productivity with a dashboard-like interface. Planned community rollout framework as four steps - cyclic process (Estab

Confidential

Salesforce Developer

Responsibilities:

• Involved in the requirement gathering and implementing the new case process redesign and enforcing best practices like refactoring the existing code base and providing inputs. Worked on Salesforce Lightning: developing Lightning Components - both within the Salesforce Lightning Design System and by writing custom Lightning Components in Aura and LWC. Responsible to code complex APEX classes, Lighting Web Components and Visualforce pages Responsible to build integrations with other systems (such as Dell Boomi, Oracle Database, custom applications) using REST and Web Services. Created
• Lightning component for Community cloud using lightning flows. Setup survey on Community cloud for customer after case is closed. Responsible to test and debug code to ensure that production systems continue to meet user needs Support QA in functional and system level testing and fix defects Creating
• Test Cases based on the Business requirement and executing the test cases. Research on new cloud technologies and APIs related to Salesforce platform Build new systems/processes on the salesforce lightning platform to help elevate different departments ranging from Sales, Service, Listing Management and Accounting. Run day to day Administration activity. Improve existing technology developments as we scale. Improve/Run existing technology stack. Implemented out of the box functionality like process builder, workflow, approval process, outbound message, report, dashboard etc. Proficiency in Salesforce, with clear understanding of lead, contact, opportunity, account, and campaign objects and how changes to one affect multiple objects and departments Lead project as profile conversation from classic to lightning. Review profile in classic and make list of components needs to convert into lightning. Create stories on JIRA board and assign to myself as well as to other developer. Translate functional requirements into technical requirements Design and build high-performance, reusable and reliable Apex code Ensure the best possible quality of the application Take ownership of the project work and be able to communicate complex information effectively to people who do not have computer knowledge as well as answer questions as they arise, giving clear instruction Verifying the workflows and field updates created in the Salesforce. Ability to smoothly deploy changes into production environment with minimal business interruption using AutoRabit release management tool which can help to deploy component and version control. Knowledge and experience using APIs, web hooks, and general data transfer approaches required Collaborate with multiple teams onsite and offshore like database, integration to make connection between salesforce and oracle using Rest and SOAP Api. Experience with healthcare data (HIPAA). Knowledgeable for HIPAA rules and regulation. Support other team for testi

Confidential

Salesforce Developer

Responsibilities:

• Worked on Project Communications Case center with Knowledge Base for effective case management. Experienced in Business Process Modeling, Business Process Improvement, requirement gathering, Salesforce configuration, customization and Project Coordination across the project lifecycle. Worked on service cloud and knowledge base. Implemented Email to Case services for managing inquiries through phone, email, postal and other sources. Implemented automatic processes for managing cases like reassigning the owner and alert related users. Built force.com sites for publishing the knowledge articles for non - salesforce users. Developed a way to track number of times a knowledge article is accessed by the user also accepting the feedback from the user if knowledge is helpful or not. Provide the best architectural design and the best industry standard methodologies in Communications Case Center (CCC) Project while implementing salesforce applications using both development and administration. Federated and integrated third party applications like Centrify users who are in the active directory to salesforce using the single sign on feature. Created several Lightning Components, added SLDS that makes visualization of Lightning component to look better. Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. Implemented customized alerts through apex scheduled and batch classes for cases, which require customized alerts for each department. Understand and translate the clients' requirements into practical salesforce applications by using multiple and ever-changing technologies and Programming languages. Designed interactive Force.com web pages using Visualforce, Apex classes and Triggers. Worked on salesforce.com developer toolkit (force.com IDE), Triggers, Visual Force Pages, data migration and working knowledge of Apex classes, Controllers, SOQL & SOSL. Creating Test Cases based on the Business requirement and executing the test cases. Identifying defects related to project in Salesforce sandbox and working with Developers to fix them. Verifying the workflows and field updates created in the Salesforce. Implemented integration between Java/Dot net apps with salesforce for printing invoice records to get the hard copies from any salesforce environment and for other needs. Involved in design and Development of UI using HTML, JavaScript and CSS. Developed Cascading Style Sheets (CSS) for creating effects in Visualforce pages

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force, Salesforce.com Data Loader, Security Controls, HTML, Java Script, Sandbox, Eclipse IDE Plug-in, Perforce for for

Confidential

Salesforce Developer

Responsibilities:

• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports, and Dashboards. recognized as a functional expert in Velocity CPQ domain. Worked on customization of visual force to have lightning experience for desktop and mobile applications.
• Implemented Web - to-lead to track and solve leads from the website. Created different Workflow rules and Approvals for various campaign processes. Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application. Involved in Salesforce.com Application Setup activities and customized the apps to match the functional need i.e. Sweep & Match, Custom Member Search, and Data Synchronization by web services integration. Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers. Implemented Web-to-Lead and Web-to-Case automation.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment. Created various Standard and Custom Reports / Dashboards (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce.com as a sales tool and configured various Reports and for different user profiles. Provided post-implementation support to assist end users in creating reports, dashboards and certain administration tasks including creating and maintaining user profiles and privileges. Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, JavaScript, S-Controls, Workflow & Approvals, Validation Rules, Reports, Custom Objects, Email Services, Escalation rules, Auto-response rules

Confidential

Salesforce Developer / Admin (Internship)

Responsibilities:

• Led Requirements Gathering Process, prepared Business Requirements Documents (BRD), converted business requirements into functional specifications, wrote Apex Triggers & Test Classes for the post Pilot Release & supported offshore team. Developed custom components such as Parent Company that made a Realtime call to the Prospect Management Coverage Central (PMCC) portal to retrieve name of company with less than two second latency.
• Developed custom pages based on separate Institutional Record Types & embedded Visualforce components. Created before & after Triggers that were at the rear end of time - dependent Workflows meant to update the Chevron of the Sales Process on Opportunities. Scripted custom WSDL files (XML) to facilitate Real time integration & configured the Enterprise. wsdl files for Batch integration using SOAP, in accordance with the Custom Settings created for different financial products (product type). Migrated code from the development environment into an integrated sandbox using Eclipse & pushed to a cloud-based repository. Also performed a one-time Data Migration from their PMCC portal into Salesforce existing in the pre-pilot release for 1100 end users.
• Created Apex Class to perform auto upload of Lead/Prospects into Salesforce by validating requiring fields & auto filling default string for null values. The Apex Class would further account for the optional Parent company field associated to them which would then be associated to them after Lead conversion into an Opportunity. Performed data mapping of Objects for integrating Salesforce to Prospect Management Coverage Central (PMCC), user access & team approval database (EPR).

Environment: Apex Classes, Controllers, Triggers, Visualforce, Connect, Custom Components & Page Layouts, Aura Framework, Sales Cloud Service Cloud, Test Classes, Testing (Regression, Quality, Smoke, Sanity), JavaScript, SOAP, REST, WSDL, XML, HTML, Permission Sets. HP ALM, Force.com IDE, Eclipse, Software Development Life Cycle (SDLC), Agile Methodology, Requirement Gathering (BRD), Case & Portal Management.

Confidential

Java Programmer (Internship)

Responsibilities:

• Responsible in analyzing complex system issues and providing solution. Coordinating with clients while resolving production issues and providing break fixes. Responsible to Increase operation efficiency by using automate batch jobs and process. Application knowledge transition and team mentoring.
• Responsible for critical root cause analysis and providing feasible permanent solution as part of Incident management. Preparing Standard Operating Procedure document for various batch jobs and backend alerts as part of continuous process improvement. Coordinating the production changes by Planning, creating deployment documents and attending review meeting as part of Change management. Involved developing a software that manages information about employees, students, Examinations, and accounting information for schools. Been a part of developing the application from scratch using JSP and Servlets for web pages. Created GUI using HTML5, CSS3, JSP, Java Script and jQuery. Involved in connecting database with Servlets and JDBC. Responsible for creating, reading, updating and deleting tables from the database as per user requirement. Used oops concepts and other core concepts like multi - threading/concurrency, inheritance etc. in development. Involved in developing a web Application for the various maintenance problems of different sectors of the steel plant. Partnered with product management team to create a road map. Developed application that communicate with RESTful services
• Conceptualize, develop, and test native web applications, including UI, core functionality

Environment: Java, JSP, JUnit, Eclipse IDE, Servlets, JDBC, JavaScript, MySQL.