SUMMARY:

• Over 5+ years of total IT experience in software development and Salesforce Developer Administrator across various industries and an expert in end user .
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning, Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile.
• Extensive experience in designing of custom objects, custom fields, custom page layouts, workflows, relationships, look - ups, dependent pick lists, and role-based page layouts.
• Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Proficiency in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, e-mail services, Workflows, Reports, Dashboards, Approvals and Tasks.
• Expertise in Salesforce technologies like Visual force, Web services, APEX and API's.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• In-depth understanding of CRM business processes that include Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and merging management, Product Catalog, Solution Database, Task Management, Approval Cycle, SLM etc. Sales force.com skill-set highlight.
• Extensive experience in salesforce.com Setup, Configuration, Customization, Administration, Data Migration and Integration tools like Apex Data Loader etc.
• Experience on Salesforce CRM platform and Worked on different environment of SFDC such as Sales and Service Clouds.
• Good experience in Web service - synchronous and asynchronous, Web service fact

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Developer and Administrator

Responsibilities:

• Involved in the business analysis & preparation of low - level design of the salesforce process. Managed and implemented the SFDC security including security and sharing data, configuring security futures. Created many Lightning Components and server-side controllers to meet the business requirements.
• Experienced in migrating the standard and custom objects in standard experience to lightning experience. Created many app pages, home pages integrating the custom components for salesforce lightning and salesforce1 mobile app. Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app. Designed, developed, and deployed Apex Classes, Controller Classes, Batch Apex and Apex Triggers for various functional needs in the application using the Eclipse IDE. Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records. Customization of the SFDC functionality using Visual Force and Apex, and Web services. Involved and Implemented the SFDC setup, administration, configuration of process. Implemented Outlook integration with salesforce including installing, sending mail, linking, sharing. Written Apex
• Test Classes for unit testing to ensure at least 75% of code coverage is met. Worked on setting up customer and partner Communities for establishing secure and maintaining good communication Between Customers, Partners and Company. Used Data Loader for Insert, Update, and Bulk Import or Export of
• Data from Salesforce.com S-Objects. Used it to read, extract, and load data from Comma Separated Values (CSV) files. Used the Force.com explorer to build and test SOQL and SOSL queries. Used the Unit test processes that verify the Apex code works properly during development. Prepared the Test plan,
• Test script, and Test cases of the application. Used field level security along with page layouts to manage access to certain fields. Developed Various Visual Force pages as per organization requirements. Implemented Data Migration between different environments like sandbox and production environment.
• Designed the application to be created module wise using the schema builder. Implemented REST API to retrieve the recent items on the customer portal VF page Created and deployed various Triggers, Apex classes and Visual force pages as part of the implementation. Worked on Force.com sites and developed many Custom Applications using force.com platform. Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary. Worked on Lightening in creating the custom fields, profiles, applying sharing Rules, Handling Page Layouts and Related list and defining Field Decencies, Custom buttons, Validation Rules, workflows, Approval processes.

Environment: Visual Force, HTML, Apex API, Rest API, SOAP, SOQL, SOSL, Salesforce.com P

Confidential

Salesforce Admin/Developer/Lightning

Responsibilities:

• Performed the roles of Salesforce.com Administrator/Developer in the organization. Created Salesforce.com application setup activities and customized the apps to match the functional needs of the organization. Customized Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web - to-Lead and Auto-Response rules Gathered and prioritized the requirements by building a Prioritized Requirements matrix. Worked as enhancement team member and performing the roles of Salesforce.com Developer and Administrator in the organization. Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts and Cases. Worked with SOQL, SOSL queries with
• Governor Limitations to store and download the data from Salesforce.com platform database. Designed Functional Design Document for the integration module with test cases. Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards. Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC). Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-
• Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application. Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization. Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application. Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry. Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, App Exchange, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Dashboards, Custom Objects & Tabs, SOAP API, Email Services, Sandbox, Force.com Eclipse IDE Plugin Windows 7.

Confidential

Salesforce Developer and Administrator

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug - in using Eclipse. Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various Functional needs in the application. Worked on various salesforce.com standard objects like Accounts,
• Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application. Used SOQL & SOSL for data manipulation needs of the application using platform database objects.reports Created various Reports (summary reports, Matrix Reports, Tabular reports, Joined, Pie charts, Dashboards) reports folders, to assist managers to better utilize sales force as a sales tool and configure various reports and for different user profiles based on the need in the organization. Used Data Loader for insert, update, and bulk import or export of data from comma separated values (CSV) files.
• Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC). Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects. Developed and configured various Reports and Report Folders for different user profiles. Designed Technical design document for the integration between Oracle DB to Salesforce.com

Environment: Saleforce.com platform, Objects, Apex Classes, Apex Language, Apex Trigger, Visual force (Pages & Components), Triggers, sObjects, Workflows, Email Services, Security Services, Sandbox Data Loading, SQL, HTML, JavaScript, SFDC Sand box, Sales force.com Data Loader.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Involved in identifying, planning, and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports) to meet business requirements. Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users. Worked with Salesforce premier support to short out technical challenges and governor limits. Worked on Standard objects like Product, Quotations and Order.
• Created workflow rules and defined related tasks, email alerts, and field updates. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages. Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects. Used field level security along with page layouts to manage access to certain fields. Developed Various Visual Force pages as per organization requirements
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com. Developed several custom reports to better assist managers and report folders to provide report accessibility to appropriate personnel.

Environment:Saleforce.com platform, Apex Language, Triggers, Visual force (pages, components and controllers), Change Set, Data Loader, Force.com, Workflows-approval, Custom objects, Custom tabs, Email service, Html, Web service, Sharing Rule.