SUMMARY:

• Technology Professional with 10+ years of experience in designing, implementing, and integrating Customer Relationship Management Systems using Salesforce.com platform as an Administrator/ Developer /Lightning Developer.
• Salesforce.com Certified Administrator/Developer.
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component. Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• In - depth understanding of Salesforce and Veeva CRM business processes like Forecasting, Campaign management, Lead Management, Order Management, Pipeline Management, Account Management, Release Management, Case Management, merging management, Customer Management and Equipment Management.
• Excellent experience on Sales cloud, Service Cloud, Marketing, Community Cloud, Chatter and App Exchange Application.
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Workflows.
• Worked on Lightning Process builder flows, Screen Flow, Auto Lau

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Developer

Responsibilities:

• Worked in a team as lead developer to perform detailed analysis of business and technical requirements and designed the solution. Created many Lightning Components and server - side controllers to meet the business requirements. Worked on Salesforce1 Platform to build Mobile
• App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile. Worked on covert Java Script Button to Lightning components and Quick Action Designed, developed and deployed Apex Classes Extension Classes to support
• Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application Migrated data from legacy system to salesforce.com using Data loader & SQL server. Worked on Configuration in Salesforce CPQ and CLM, DocuSign. Experienced in migrating the standard and custom objects in standard experience to lightning experience. Experience in aura framework,
• Lightning Components and Salesforce Lightning Design System (SLDS). Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience. Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component. Worked on Configuration in APTTUS CPQ, CLM and X-Author. APTTUS CPQ (Configure-Price-Quote): Apttus enables sales channels to sell more, sell bigger, and sell anywhere. Built within the Salesforce1platform, Apttus CPQ is designed to boost sales effectiveness by guiding users to the best possible quotes for all products, pricing, and channels. Minimized code in JavaScript Controllers by adding reusable functions in Helper Component. Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement. Designed, developed, and deployed Apex Classes, Controller Classes, and Batch Apex, Apex Scheduler, Utility Class and Apex
• Triggers, packages for various functional needs in the application. Created Custom Objects, defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects. Created various profiles and configured the permissions based on the organizational hierarchy requirements. Worked on various High-Level Configuration Salesforce.com Standard objects, Custom Objects, Workflow and Validation rule, Triggers, Classes, Pages, Reports and Dashboards. I have Connect Docu Sign using App Exchange. Make our work easy, faster

Confidential

Salesforce.com Developer

Responsibilities:

• Worked in a team as developer to perform detailed analysis of business and technical requirements and designed the solution. Worked on
• Highly configure case management life cycle. Designed, developed, and deployed Apex Classes Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application Migrated data from legacy system to salesforce.com. Worked on Computer Telephony Integration (CTI) using Twilio. Connect Docu Sign using App Exchange. Make our work easy, faster, and modern look. Import Data from SQL Server to Salesforce with Parent Child Relationship. Involved in Data validations and Data migration from legacy systems by mapping the company information using the backed database SQL Server. Used SOQL and SOSL
• Queries within Governor limits for data fetching and manipulation needs of the application. Experienced in Customizing records with Approvals, Automating Business Processes with process Builder and Delayed actions with workflow by collecting data from users and operating on it.
• Wrote Test Plan and Test Case. Involved directly with Test Team and did bug fixing using Clear Quest. Migrated data from legacy system to salesforce.com using Data loader & SQL server

Confidential

Salesforce.com Developer/ Admin

Responsibilities:

• Assigned users to these profiles. Using controllers and embedded JavaScript and HTML as needed. Experience working in Sale, Service clouds, Chatter
• Lead Generation and Conversion, supporting cases, developed workflows and triggers for automated case resolutions. Work on high - level configuration on Chatter and Salesforce standard Object. Designed various Web Pages in
• Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry. Performed the sandbox refreshes and maintained all post refresh activities. Create and Customize Custom Objects, Visual Force pages, custom fields and adding help text to standard and custom fields.
• Customize page layouts, assignment based on profiles/record types. Defined Apex triggers in SOQL to make complex validations possible.
• Developed various Custom objects, Tabs, validation rules, Components. Added custom fields and validations to new and existing objects and added custom functionality using custom controllers and custom extensions. Designed, developed and deployed Apex Classes, Controller
• Classes and Apex Triggers for various functional needs in the application. Used SOQL & SOSL for data manipulation needs of the application by preprocessing records and generating Sets and maps to avoid hitting the Governor Limits. Involved in Data validations and Data migration from its legacy systems by mapping the company information using the backed database SQL Server. Created the workflows for automated lead routing, lead escalation, alerts and action items. Wrote Test Plan and Test Case. Involved directly with Test Team and did bug fixing using Clear Quest.

Environment: Force.com platform, Salesforce.com Unlimited Edition, Apex Language, Visual Force (Pages, Component & Controllers), Sales cloud, Service cloud, Apex Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, ETL, Security Controls, Sandbox data loading, SOAP API, Eclipse IDE Plug-in, Force.com Migration Tool, Cloud Deploy, Windows 7.

Confidential

Salesforce.com Admin/Developer

Responsibilities:

• Involved in requirement gathering, analyzing the information, documenting the functional and non - functional requirements. Created new Salesforce users and maintained existing users. Ensured that users had visibility only to their appropriate data. Creating a custom object called
• Global History object, which mimics the standard history table. Creating a batch Apex class that copies the bulk records from history tables of each detail object inserts them into the Global History object. Helped to automate some business processes by creating workflows (email notification/fields/updates/tasks) Created the Dashboards, Reporting Tabs and Pages based on the available data. Worked on Creating
• Visualforce Pages on Force.com IDE Platform and Eclipse. Performed the testing operations on the Visual Force Pages, Custom Objects and Reports. Responsible for creating test methods to provide maximum coverage to the triggers and other Controller Classes. Created validation rules using java script. Created Users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users. Provided on-going support to identify, troubleshoot and quickly relay production issues to team.
• Strong functional & analytical skills in understanding the Business Processes & CRM objectives and recommending the "right-fit" solution.
• Extensively uploaded data using Data Loader. Used SOQL and SOSL for data manipulation needs of the application using platform database objects. Performed object cleanup and data migration to and from Salesforce.com.

Environment: Saleforce.com platform, Salesforce Unlimited Edition Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Sales cloud, Service cloud, Custom Tabs, Email Services, Security Controls, Apex language, Java Script, Visual Force (Pages, Component & Controllers), Sandbox data loading, Eclipse IDE Plug-in and Windows 7.

Confidential

Salesforce.com Administrator/ Developer

Responsibilities:

• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto - Response for automating business logic. Developed
• Cascading Style Sheets (CSS) for creating effects in Visual force pages. Created Workflow rules and defined related tasks, email alerts, and field updates. Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Created email templates and inbound emails using Visual Force for clients and customers. Enabled Chatter for the Organization and effectively communicate with the users in the Organization. Implementation of Data Loader for loading the data. Developed business documents for Salesforce.com Custom objects. Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL. Developed several
• Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel. Involved in Agile methodology, Scrum that dramatically improved productivity and reduced errors. Provided the to Business user's about the system

Environment: Saleforce.com, Force.com Platform, Apex Classes, Chatter, Visual force pages, controllers, custom objects, custom tabs, email services, Java, workflow & approvals, reports, security controls, Eclipse IDE, WSDL, Windows.

Confidential

Salesforce.com Business Analyst /Administrator

Responsibilities:

• Created company profile, set up new user profiles and define roles. Maintain system Security, Sharing Rules, and Access settings. Customized several Formula fields, Workflow Rules, Validation Rules, Triggers, Apex classes. Worked with various SFDC objects like Accounts, Contacts,
• Leads, Campaigns, Reports, Dashboards. Created user Roles and Profiles, security controls, Territory implementation, shared settings.
• Developed various Custom Objects, Tabs, Components and Visual force Pages. Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization. Worked with the development team to implement Apex
• Classes, Controller Classes and Apex Triggers for various functional needs in the application. Worked extensively in customization of Service
• Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log. Developed and deployed workflows wherever necessary. Interacted with the SFDC premium tech support team.Tools &

Technologies:SFDC platform, Apex, RUP, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Windows XP.

Confidential

JR. Business Analyst

Responsibilities:

• Other upgrades included new list trading functionality and order management system.Responsibilities: Acted as a liaison between the development, testing and management group. Gathered and documented the business and functional requirements from variousTeams and stakeholders.
• Prepared the Functional requirements document based on the requirements from the Business SME's. Extensively involved in moderating JAD sessions with different business units and application development team. Used waterfall methodology and diagrams in designing and presenting the workflow of the system to business users and developers. Used MS Visio for designing flow - charts and process models of the application.
• Be incorporated into the new application. Collaborated with the technical team to create technical specifications. Worked with the technical developers to ensure deployed functions have efficient and familiar design/functionality.

Tools & Technologies: Unified Modeling Language (UML), Rational Requisite Pro, MS Office, MS Visio, MS Project, MS SQL, HTML, Waterfall.