SUMMARY:

• 6 years of professional experience as a developer, in Salesforce CRM as a Business Analyst/developer/administrator.
• Business processes mapping on SFDC platform and processes streamlining and re - engineering.
• Designing of technical architecture of teh business, documentation, business and tech meetings wif customers.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Extensive experience in data migration and integration using Data Loader, Informatica
• Experience in web technologies like XML, CSS, JavaScript, WSDL, and SOAP.
• Ability to learn quickly in a dynamic environment.
• Worked closely wif Business Users to enabled business process using SFDC.
• Acquainted wif Salesforce.com sales policies and procedures.
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.
• Requirements gathering experience through JADSessions.
• Expertise Requirement gathering and creating Business requirement documents.

TECHNICAL SKILLS:

Force.com: Apex Custom Controllers and Extension, Apex triggers,SOQL, SOSL, Ajax Toolkit, Packaging and migrations, Force.com IDE (Eclipse)

ETL Tools: Loader, Connect offline, Salesforce-to-Salesforce, Apex Explorer, Informatica

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP

Platforms: Windows 98/2000/XP/2003/vista, Linux (Fedora, RHEL), UNIX(Sun Solaris, Open Solaris)

Tools: MS Office, Adobe Photoshop, Ms Excel, MS-Project 2000

PROFESSIONAL EXPERIENCE:

Confidential, Northbrook, IL

Salesforce.com Developer

Responsibilities:

• Worked as enhancement developer and team member, performed teh roles of Salesforce.com Developer and Administrator in teh organization
• Responsible for setting up web service integrations
• Implemented Inside sales telephonic plug-in application implementation
• Worked closely wif sales team and business analysts and performed detailed analysis of business and user requirements, designed teh solution by customizing various standard objects of SalesForce.com (SFDC)
• Implemented Apex Data loader “Command Line Interface (CLI)” to automate teh data loading process for teh sand box refresh activity
• Designed various Webpages in Visual Force for customers to select a variety of services offered by teh org and integrate them wif teh pricing team.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in teh application.
• Maintaining test coverage for all teh classes and triggers and supporting deployment activities
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed, and deployed teh Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to teh needs of teh application
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of teh application using platform database objects
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com SObjects Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on teh objects and created junction objects to establish connectivity among objects
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic

Confidential, Jacksonville, Fl

Salesforce.com Developer

Responsibilities:

• Led corporate-wide implementation of Salesforce.com (SFDC) customer relationship management system.
• Coordinated business process review meetings wif multiple teams to establish standardized workflow processes.
• Handled day-to-day administration, maintenance and support of Salesforce modules for 50 users.
• Designed custom objects, tabs, records, and views wifin SFDC to support new workflow processes.
• Implemented SFDC web-to-lead functionality into teh corporate site and established 30 plus auto-assignment rules for routing to teh appropriate internal party.
• Analyzed and imported thousands of account and contact records, prior to using teh SFDC import wizard, to ensure teh accuracy of data for end users wifin teh application.
• Developed and maintained SFDC analytical reports and dashboards for management review.
• Analyzed policies wif regard to customer service efficiency; recommended and implemented process improvements.
• Built custom portal for customer using apex and visual force pages.
• Developed custom portal where all teh documents related to customer are maintained and automatically updated on a monthly basis for statements.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls, third party tools.

Confidential, Manhattan, NY

Salesforce.com Developer

Responsibilities:

• Providing technical architecture of teh target platform, wif all interfaces
• Estimating migration project efforts
• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Interacted wif various business team members to gather teh requirements and documented teh requirements.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers
• Developed and configured various Custom Reports and Report Folders for different user profiles
• Developed Custom Objects, Custom Reports and configured teh Analytic Snapshots to dump teh data on regular basis for teh sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Created and used Email templates in HTML and Visualforce.
• Performed teh roles of Salesforce.com Analyst/ Developer and Administrator in teh organization.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Interacted wif teh Salesforce.com premium tech support team on a regular basis.
• Built an application dat is compatible wif ipad browse.
• Built an site page to submit request for teh inspection on teh salesforce.com platform
• Integrated salesforce maps for directions and identify teh nearest inspections dat are scheduled .
• Created database tables so dat fields from different data sources can be mapped.

Confidential, San Diego, CA

Salesforce.com Consultant

Responsibilities:

• Developed Apex triggers, Apex classes and test methods.
• Wrote various queries in generating reports using combination of custom objects and standard objects.
• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, managing custom fields, integration and data cleanup.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Integrated Salesforce.com wif external systems using SalesForce Partner Web Services for approval and custom workflow solution.
• Developed Salesforce.com site and customer portal for various organizational units and partners.
• Developed custom Apex triggers for approval and custom workflow solution.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com.
• Developed Salesforce.com triggers for custom objects as part of workflow rules.
• Identifying teh need of third party tools, required number of licenses and users
• Estimating migration project efforts
• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.

Confidential, Los Angeles, CA

Salesforce.com Developer

Responsibilities:

• Understanding SFDC CRM processes for pre-sale activities at ESRI.
• Intensely conducted meetings wif business and technology groups at both organizations
• Business processes streamlining and processes re-engineering
• Providing technical architecture of teh target platform, wif all interfaces
• Identifying teh need of third party tools, required number of licenses and users
• Estimating migration project efforts
• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Interacted wif various business team members to gather teh requirements and documented teh requirements.
• Worked wif various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, Dashboards
• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers
• Developed and configured various Custom Reports and Report Folders for different user profiles
• Developed Custom Objects, Custom Reports and configured teh Analytic Snapshots to dump teh data on regular basis for teh sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Created and used Email templates in HTML and Visualforce.
• Performed teh roles of Salesforce.com Analyst/ Developer and Administrator in teh organization.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Interacted wif teh Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Whippany, NJ

Salesforce.com Business Analyst

Responsibilities:

• Understanding SFDC CRM processes for pre-sale activities at chase.
• Analyzing SAP CRM processes at Investools Inc. and mapping them onto Salesforce CRM platform business processes
• Intensely conducted meetings wif business and technology groups at both organizations
• Developed Salesforce.com S-controls using flex builder and Action Script for new account provisioning custom workflow
• Developed Salesforce.com ETL processes using Cast Iron, Informatica, Java and Salesforce Web Services Java API.
• Business processes streamlining and processes re-engineering
• Providing technical architecture of teh target platform, wif all interfaces
• Identifying teh need of third party tools, required number of licenses and users
• Prepared overall financial model for cost benefit analysis between SAP & SFDC
• Estimating migration project efforts
• Providing teh migration strategy from SAP CRM to Salesforce CRM platform in phase wise model
• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Interacted wif various business team members to gather teh requirements and documented teh requirements.
• Worked wif various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, Dashboards
• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers
• Developed and configured various Custom Reports and Report Folders for different user profiles
• Developed Custom Objects, Custom Reports and configured teh Analytic Snapshots to dump teh data on regular basis for teh sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Created and used Email templates in HTML and Visualforce.
• Performed teh roles of Salesforce.com Analyst/ Developer and Administrator in teh organization.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Interacted wif teh Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Chicago, IL

Salesforce Business Analyst

Responsibilities:

• Developed Apex triggers, Apex classes and test methods.
• Developed Salesforce.com ETL processes using Cast Iron, Informatica, Java and Salesforce Web Services Java API.
• Wrote various queries in generating reports using combination of custom objects and standard objects.
• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, managing custom fields, integration and data cleanup.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Integrated Salesforce.com wif external systems using Salesforce Partner Web Services for approval and custom workflow solution.
• Developed Salesforce.com site and customer portal for various organizational units and partners.
• Developed custom Apex triggers for approval and custom workflow solution.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com.
• Developed Salesforce.com triggers for custom objects as part of workflow rules.

Environment: Force.com, Apex, Data Loader, Import Wizard, Informatics, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls.