SUMMARY:

• Over 7 Years of IT experience wif around 5 years of experience in teh Salesforce.com CRM Platform as Developer/ Administrator and 2+ years of experience wif Java/J2EE technologies.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience in developing Salesforce CRM App Exchange applications.
• Experience wif Service Cloud and Sales Cloud Functionalities.
• Expertise in configuring and administrating Salesforce CRM environment.
• Experience in Object Oriented Analysis and Design (OOAD) and understanding of teh Force.com architecture and SOA based EAI standards order to provide guidance and direction to teh customer.
• Expertise in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Extensive experience in lead case management (Web - to-Lead, Email-to-Case).
• Expert on SFDC Opportunity Management Module Functionality.
• Hands on experience to manage multiple projects and iterations wifin teh CRM application.
• Experience working wif Salesforce.com sandbox and production environments.
• Experience wif Managing teh complex data Experience in Integrating App Exchange Applications wif Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working wif different aspects of Web Services (XML, WSDL, SOAP,REST, SSI) & web integration wif SDFC.
• Good experience in developing Rich Interface Applications using AJAX, Adobe Flex, and Action Script.
• Expert in migrating data from various systems into Salesforce CRM using ETL tools - Informatica on Demand, Cast Iron (CI) experience, to synchronize data between Sales.com and web service endpoints. Data Junction (Pervasive), Excel connector and DQC.
• Ability to write complex SOQL, SOSL queries across multiple objects wifin teh SFDC database.
• Hands on experience in using Data loader for data management in force.com platform and good Knowledge in cast Iron and Informatica.
• Experienced in Java/J2EE, Oracle, and SQL.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Extensive experience using Salesforce.com's Administration Territory management, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and ApprovalWorkflow Data Validation.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying APEX code, S-Controls and Visualforce pages.
• Extensive experience in designing of custom objects, custom fields, pick list, role based page layouts, Triggers, Validation rules Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Experience in working wif Eclipse IDE wif Force.com Plug-in environment for writing Business logic in Apex Programming Language, Target App Exchange Product and Salesforce Mobile Experience.
• Expertise in maintaining teh Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Hands on experience CRM functionality of Sales, Marketing, Call and Territory Management modules. Workflow Approvals, Sales, Marketing, Customer Service and Support Administration.
• Experience in working wif SOQL, SOSL, Visualforce, Apex, CSS, Force.com Web Services, SOA & Metadata API.
• Experience wif AppExchange applications for third party download related to customer satisfaction and feedback.
• Experience in Professional to Enterprise upgrades.
• Experience wif data migration and updates through teh tool App Exchange Data Loader in Salesforce.com.
• Profound experience and understanding of Object Oriented Design (OOD), UML, MVC, multi-tier architectures and distributed architectures.
• Extensive experience in Java and J2EE technologies like Servlets, JSP, EJB, JDBC, JavaScript, and JMS, Web services, Java Mail, XML.
• Expertise in developing web based GUIs using Applets, Servlets, JSP, HTML, JavaScript, CSS and Java Swings, Design & Recommendations for future state.
• Excellent experience in using Oracle 9i/10g, SQL Server 2000 and SQL databases and Familiar wif Stored procedures, Triggers and Functions using PL/SQL and AJAX
• Experience in creating unit test cases and coordinated change requests to drive teh business requirements during Integration and Testing stages and reviewing teh application.
• Experienced using Object Oriented software development (OOD) methodologies like XP-Agile, Rapid Application Development & Test Driven Development (TDD).
• Expert in gathering, analyzing and defining business and functional requirements; creating global metrics, trend charts and other decision-making tools, leading data-modeling and process-mapping initiatives and designing/re-engineering processes, workflows and technology solutions.
• Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity.
• Highly motivated team player wif excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S-Controls,Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production) QTP, Winrunner, QC, Bugzilla, Load runner and Sand box testing

Databases: Force.com DB MySql, Oracle 8i/9i/10g/11g, Microsoft SQL Server 2000/2005/ 2008, DB2, Java DB

Web Application: WSDL, SOAP.

Web Design Tools: Visual Studio 2008/2005/2003, SQL Query Analyzer, Adobe Photoshop, Dreamweaver, Tortoise SVN, MS Office, Visio 5.0, Adobe Acrobat Pro, Adobe Flex Builder, Code Smith, Re Sharper

Languages: Apex, Ajax, C, C++, Java, Java Script# and VB6.0, VBScript, UML, HTML,XML, XHTML, DHTML,SQL, Perl .

Net Networking: TCP/IP, Firewalls, Network Programming

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008, Linux,Unix.

Packages: SAP R/3, ECC, MS-Office, Project, SharePoint, VISIO, Excel, Access, Infopath

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

Salesforce Consultant

Responsibilities:

• Design and development of Hybrid applications for AT&T platform services using Salesforce MobileSDK.
• Review service specification documents and provide sample application specification documents along wif wireframe.
• Developing sample applications using Visual Salesforce pages.
• Developing sample hybrid applications (both IPhone and Android) for mobile using Salesforce MobileSDK.
• Developed sample IPhone and Android applications and published to Github.
• Worked on framework-based components like exception handling, caching, session handlers, email support, and other utilities.
• Created technical documentation of teh product.
• Maintained teh Github repository for teh team.
• Perform Unit testing and post implementation support.
• Followed agile development methodology during teh project life cycle.
• Involved in writing Test Plans for user testing.
• Ensure high quality code through rigorous code review processes.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Restful Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Mac IOS.

Confidential, Richardson, TX.

Salesforce Consultant

Responsibilities:

• Assuming a leadership role in teh area of requirements definition and application best practices and assisting wif determining project scope wif project managers and sponsors.
• Understanding Integration scenarios, design to develop Apex/Visualforce according to teh business requirements.
• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working wif stakeholders and project teams to prioritize collected requirements.
• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to teh project teams.
• Tracked teh status of requirements throughout teh project lifecycle, and redefining them as necessary Communicating changes, enhancements and modifications to project managers, sponsors and other stakeholders.
• Facilitated data imports/exports, data cleansing, Data categorization and data integrity projects.
• Developed ad-hoc reports as requested by user groups or stakeholders or portals and performs analysis on data as required.
• Moved data from SAP to SFDC using Informatica On-Demand Tool and completed data migration.
• Involved in integrating Salesforce CRM wif its ERP (Oracle EBS) system.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to teh visual pages.
• Wrote Apex Trigger, Visualforce pages, JavaScript, Web services design and development and donor databases integration for websites.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to teh needs of teh organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Developed and supportedExtraction, Transformation and Load process (ETL)usingInformatica.
• Created many Email Templates and Mail Merge Templates and was involved in doing teh mail merge for different standard and custom objects.
• Created a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Customized Chatter now for profiles for different users and configuring wif Facebook and Twitter.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created many Approval Process needed in teh different stages of teh application.
• Developed many Report Types and created various Reports (summary reports) using teh Report Builder according to teh need of teh organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Partner portal, customer portal Implementation & attended Dream Force events to get teh real-time integration wif business partners.
• Worked wif business analyst to develop project implementation and develop plans including user interfaces.
• Communicated regularly wif teh SFDC designated super users to support them in their role and provide information and on new features and functionality.
• Resolved teh Cases and support teh team on urgent bases, implementation and working wif real-time troubleshooting.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Oracle 10g, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle, Windows.

Confidential, New York, NY

Salesforce Consultant

Responsibilities:

• Worked closely wif business partners to realize teh full capabilities of Salesforce.com CRM.
• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Worked wif Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Analyzed all teh customizations and developments and tried to suggest possible ways for teh new enhancements that we get from teh Sales people.
• Customized Visualforce pages and modified teh code for restricting some countries which they are not willing to do teh business.
• Integrated SFDC wifOracle ERPfor order management system usingInformatica.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Worked wif various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate teh processes.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Used SOQL & SOSL wif in Governor Limits for data manipulation needs of teh application using Force.com Explorer.
• Extracted teh data from Salesforce.com application into teh external databases (Oracle 10g) for generating large data reports.
• Worked wif several App exchange tools like Action Plans, Strike Address verification, Conga Composer.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on teh profile users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on teh organization’s need.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Integrated teh existing SAP system wif force.com platform using Cast Iron.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Seattle, WA

Salesforce Consultant

Responsibilities:

• Performed teh detailed analysis of functional and technical requirements; designed &deployed teh custom objects; identified teh lookup and master-detail relationships; and created teh junction objects. Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Conducted feasibility study, gap analysis and provided recommendations to implement Salesforce CRM compared to Onyx, and Siebel CRM on Demand.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to teh visual pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to teh custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along wif page layouts to manage access to certain fields.
• Introduce Salesforce Mobile for teh corporate Blackberry and iPhone users in order to use several tools on teh go.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Integrated teh Web Services for extracting teh data from external systems to display in teh pages of Salesforce.com.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.

Environment: Salesforce CRM, Apex Language, Visualforce Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services, SOAP,UI, Eclipse, Oracle, SOQL, SQL SharePoint.

Confidential, Des Moines, IA.

Salesforce Consultant

Responsibilities:

• Interacted wif various business users groups gather teh requirements for Salesforce Implementation and documented teh requirements, interacted wif all levels of external and internal customers.
• Involved in integrating web service wif Salesforce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Perform detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Worked on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing Automation, Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting).
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to teh visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to teh custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along wif page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Integrated Salesforce CRM and teh legacy system using Cast Iron Integration Systems.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on teh need in teh organization
• Integrated teh Web Services for extracting teh data from external systems to display in teh pages of Salesforce.com.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Participated in Weekly Change control meetings and performed application and global impact analysis. LDAP Directory integration n for Salesforce .com.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential

Java Developer

Responsibilities:

• Developed web components using Servlets, JSPs, Tag libraries, XML, XSL, Tiles framework, Struts, and UML.
• Used Ajax in one of teh modules to do asynchronous changes to teh pages.
• Worked wif Struts front-end utilizing teh Struts tiles framework and Struts Validation Framework to implement teh GUI interface.
• Developed client request validations and processing using JavaScript.
• Involved in writing teh Stateless Session Beans.
• Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool.
• Used JNDI realms to autanticate users in a web application.
• Solely responsible for writing teh automation tool in java for manipulating teh dates.
• Used JSTL in struts based JSPs.
• Worked wif Cascading Style Sheets (CSS).
• Involved in writing Unit test scripts to check teh functionality of teh middle tier and aid in debugging phases.
• Worked on XML conversions and validations.

Environment: Java 1.4 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Apache Ant 1.6.2, Eclipse, Log4J, hibernate.

Confidential

Java Developer

Responsibilities:

• Developed Petition module, module web tier by using Struts Framework, JSPs, Java Script, and HTML.
• Created SQL queries for data manipulation using JDBC.
• Developed front-end using HTML and performed validations using Java Script.
• Used Struts Framework for configuration of action mappings and presentation logic in JSPs.
• Implemented teh struts autantication and authorization for process.
• Used Apache web server for deployment.
• Used CVS for Source Control and Version Management.
• Implemented ANT as teh build system.

Environment: Java, J2EE, Struts, JS, SQL, JSP, Oracle 9i, ANT, Apache web Server, Net Beans IDE.