SUMMARY:

• Over 7 years of experience in IT, with 5 years in Salesforce.com Administration/Development which includes Analysis, Modeling, Design, Coding, Testing and Implementation in Financial, Insurance, Manufacturing and other domains.
• Experienced in working with Clients to map their existing Business Processes to SFDC and providing System - based CRM solutions dat increase efficiency and reduce operating costs.
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support and recommended solutions to improve their processes using SFDC.
• Worked on and TEMPhas good understanding on various SFDC Standard Objects like Accounts, Contacts, Opportunities, Products, Leads, Campaigns, Cases and Solutions.
• Proficient in SFDC Administrative tasks like creating Roles, Users, Profiles, Permission Sets, Page Layouts, Record Types, Email Templates, Reports, Dashboards, Tasks and Events.
• Extensive experience in Salesforce Customization and in designing of Custom Objects, Custom Fields, Picklist, Role Based Page Layouts, Workflow Alerts and Actions, Workflow Approval, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, Design of VisualForce Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Strong noledge on Administration Setup, Apex, VisualForce and experience with different SFDC development tools like Force.com, Force.com IDE and integration tools like Apex Data Loader.
• Extensive experience in developing and deploying custom integration solutions in Salesforce.com CRM. Proficient in creating/troubleshooting/modifying APEX code, S-Controls and VisualForce pages.
• Experience in developing Client-Specific Solutions on Force.com platform using Apex Classes, Controllers, Triggers, VisualForce, SOQL, SOSL also experience in writing Unit Tests
• Experienced in working closely with Business & Support Units and has expertise in using Object Oriented Development (OOD) methodologies like Agile, Rapid Application Development & Test Driven Development.
• Well versed in Cloud technology and On-premise infrastructure integration for Salesforce.com using Force.com platform, XML, Web Services and third party packages.
• Experience in Sales Cloud, Service Cloud, Partner Portal and Customer Portal.
• Proficient in Account Management, Product Management, Case Management and also Deployment Management using Force.com IDE, Change Sets and ANT Scripts.
• Experience in Metadata API and Force.com Migration Tool.
• Experience with Data Migration and updates through Data Loader in Salesforce.com.
• Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex
• Experience in middleware technologies such as XML, XPath and Client side technologies like HTML, DHTML, JSON, AJAX, JavaScript, and CSS.
• Having Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
• Developed and worked on different Salesforce.com environments such as Developer Sandbox, Developer Pro Sandbox, Full Sandbox and Production.
• Experience with Oracle 10g/11g, MS SQL Server and MySQL and familiar with Stored Procedures, Triggers and Functions using PL/SQL.
• Possesses strong interpersonal skills, ability to interact with people at all levels, and strong communication and presentation skills.
• Highly motivated and TEMPeffective team player with strong analytical & excellent problem solving skills.

TECHNICAL SKILLS:

Salesforce.com: Apex Language, Classes, Triggers, SOQL, SOSL, VisualForce (Pages, Components and Controllers), Apex Data Loader, S-Controls, Apex Web Services, Dashboards, Analytic Snapshots, Custom Objects.

Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Data Loader, Excel Connector, Migration Tool, Force.com Flex Toolkit.

Web Technologies: ASP, XML, JSON, DHTML, HTML, XHTML, CSS, XSLT, AJAX, VB Script, JavaScript, JQuery, Angular JS, Web Services (SOAP and WSDL).

Languages: .Net, Java, C, C++

Database: MS-Access, Oracle 11g, 10g, MySQL, MS SQL Server 2008/05

Tools: MS Office, MS Excel, MS-Project 2000, MS-Visio.

PROFESSIONAL EXPERIENCE:

Confidential, Brentwood, TN

Salesforce Administrator/ Developer

Responsibilities:

• Worked as an enhancement team member and performed teh roles of Salesforce.com Developer and Administrator in teh organization
• Actively involved with Business analysts, other Developers, involved in enhancement of business modules using Force.com IDE.
• Active participation in Project Management activities such as allocation of tasks, communicating project status to all teh stakeholders in a timely manner, tracking of project progression status, noledge transfer and participate in client facing meetings.
• Worked closely with Sales team and Business analysts and performed detailed analysis of Business and User requirements, designed teh solution by customizing various standard objects of Work.com (SFDC).
• Worked on various Salesforce objects like Accounts, Opportunities, Products, Reports and Dashboards.
• Designed and developed Apex Classes, Controller Classes, Controller Extensions and Apex Triggers for various functional needs in teh application.
• Implemented Apex Data loader “Command Line Interface” to automate teh data loading process for teh sand box refresh activity.
• Worked on Salesforce communities to interlink sales team directly with channel partners.
• Designed various Webpages in VisualForce for customers to select a variety of services offered by teh org and integrate them with teh pricing team.
• Maintaining Test Coverage for all teh classes and triggers and supporting deployment activities.
• Worked on various Work.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed, and deployed teh Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, VisualForce Pages to suit to teh needs of teh application
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of teh application using platform database objects
• Used Data Loader for insert, update and bulk import or export of data from Work.com S-Objects Used it to read, extract, and load data from Comma Separated Values (CSV) files.
• Defined Lookup and Master-Detail relationships on teh objects and created Junction Objects to establish connectivity among objects
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Environment: Saleforce.com platform, Apex Language, VisualForce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox, Eclipse IDE Plug-in, Pervasive Data Integrator, Windows XP.

Confidential, Rockford, IL

Salesforce Developer

Responsibilities:

• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing.
• Interacted with various business team members to gather teh requirements and documented teh requirements.
• Created Custom objects, VisualForce pages, Triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Created Custom Controllers implementing complex code for retrieval from Salesforce to VF pages.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Customizing teh Flex UI to show real time data consuming Sales force API.
• Used Salesforce.com Ajax Toolkit to make asynchronous calls to teh SFDC data store for optimizing data retrieval speeds.
• Created mash-ups to include data from many external end-points such as including financial information from 3rd parties in teh customer’s profile (Accounts) using WSDL and XML Stream Reader.
• Successfully customized SFDC interface Responsible for performing administrative functions in Salesforce CRM such as create/modify pick-lists and lookup fields.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Complete teh Application modification functionality and teh Toolbar modification functionality of teh application as separate Flex Modules and integrated them onto one composite application.
• Created various summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profiles with permissions.
• Implemented complex approval processes to ensure proper authorization in teh high-stakes environment of capital management.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Created and deployed complex workflow rules according to teh business requirements.
• Developed complex reports and dashboards using HTML, PDF, Apex, VisualForce page and mail merge.

Environment: Salesforce.com, Force.com Sandbox, S-Controls, Import Wizard, Apex, XML, JavaScript, Web Services API, Controllers, Sharing Rules, VisualForce Pages, Workflows, Email Updates.

Confidential, Nashville, TN

Salesforce Developer / Administrator

Responsibilities:

• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, Creation and modification of fields and page layouts, upload of data.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Responsible for setting up login restrictions and resetting teh user passwords.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Created Workflows and Approval processes and developed validation rules.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Created marketing campaign using exact target, monitor their run and reporting.
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.
• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump teh data into on a regular basis for sales performance and lead generation statics.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Provided teh to teh internal business users to use teh application and develop their own custom reports.
• Customized teh Dashboards to teh track usage for productivity and performance of business centers and their sales teams.
• Involved in system integration using Call Outs, Triggers.
• Worked on APEX programming with Java Script in Eclipse IDE.
• Resolved conflict issues in Eclipse IDE.
• Designed, and developed Apex classes, Apex Triggers for various functional needs in teh application.
• Designed VisualForce pages with XML, HTML along with custom controllers and controller extensions.
• Designed custom components, used them in VisualForce pages along with AJAX for partial page refresh.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader.
• Used asynchronous Metadata API to manage setup and customization information.
• Customized several Workflows, validation rules, Triggers, Apex class.
• Deploy SFDC package from one organization to other organization.
• Wrote SOQL statements within custom controllers.
• Developed APEX class, Controller class and APEX Triggers from various functional needs in teh application.
• Involved in Salesforce.com application setup activities and customized teh apps to match teh functional needs of teh organization.
• Used Sandbox for testing and migrated teh code to teh deployment instance after testing.
• Created Custom dashboards displaying real time metrics including forecasts, revenue etc.

Environment: Saleforce.com, Apex Language, Triggers, VisualForce, SOQL, Change Set, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs, Html, Web service, Sharing Rules

Confidential, Somers, NY

Salesforce Admin/ Developer

Responsibilities:

• Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize teh full functionality of teh Salesforce.com CRM solution.
• Moved teh tables like Opportunities, Accounts and Contacts to teh Salesforce CRM Standard objects.
• Worked on maintaining teh functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.
• Customized teh dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed teh Custom objects, Page layouts, Custom tabs, Components.
• Written SOQL queries against force.com API.
• Used Force.com Eclipse IDE plug to develop teh classes and triggers.
• Developed different VisualForce Pages to suit to teh needs of teh application using different VisualForce components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Implemented packages in distributing and migrating components or applications within teh organization.
• Integrated teh Web Services for extracting teh data from external systems to display in teh pages of Salesforce.com.
• Used Informatica Power Center in synchronizing SQL and Oracle to teh Salesforce application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Coded APEX triggers and s-controls, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Workflow and approvals for teh flexibility and functionality of force platform application.
• Manage Users, Public Groups, Profiles, and Roles within teh Salesforce CRM, this involved designating access to teh applicable user within teh user hierarchy.
• Responsible for teh creation of custom Apps, and Reports using teh Salesforce CRM cloud computing model.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Participated in teh sessions provided by teh Salesforce team.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Informatica,, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows XP

Confidential

.Net Developer

Responsibilities:

• Primary responsibilities include analysis, design and development of teh application.
• Used Model View Controller (MVC) architectural Design Patterns for teh development of teh application.
• Application is designed based on N-tier architecture for Presentation layer, Business and Data Access Layers and were coded using C#.NET.
• Developed teh application with ASP.Net MVC 2.0 design pattern and implemented development methodologies like Agile (Scrum).
• Implemented using ASP.NET 3.5Web Pages in C# dat retrieved data from different data sources using LINQ. Involved in development of business logic which includes Code-behind files, User controls and Classes in teh middle tier using C#.Net.
• Designed interactive ASP.NET MVC views using JQuery, HTML5, CSS3, JAVASCRIPT and AJAX to provide excellent user experience.
• Utilized AJAX control toolkit 2.0 tools like Calendar, Dropdown, Animation controls for implementing AJAX partial page updates and extensively used AJAX extenders with UI control elements.
• Created Client side validations with JavaScript and Server side validations with ASP.Net.
• Developed Presentation layer in ASP.NET 3.5 using web parts such as Navigation Controls, User Controls and Master Pages and developed Cascading style sheets (CSS) for consistent look and feel of teh website.
• Worked on ASP.NET client side state management (view state, cookies and query strings) and server side state management (application state, session state and profile properties) using C#.
• Used Web Services (SOAP, WSDL) for communicating with other application and components.
• Written SQL Queries, stored procedures, triggers, backup and restore database, creating database users, defining and assigning roles to users using SQL Server 2008.
• Developed SSIS packages with Data Flow, SQL Execute tasks to extract, transform data from Multiple Listing Service (MLS) database and load to flat files and OLEDB destinations.
• Developed scheduling and alerting mechanism to run and monitor SSIS data extraction loads.
• Involved in Testing, Debugging and Code review of teh Application.
• Used Bugzilla to track and manage issues with teh team.
• Performed NUnit testing and system testing and prepared required documents for testing.
• Used Subversion(SVN) for teh version control and source code maintenance

Environment: C#.NET,ASP.NET MVC 2.0, Visual Studio 2008, .NET Framework 3.5, Ajax, SQL Server 2008, LINQ, ADO.NET, Data Entity Model, JavaScript, CSS,HTML, jQuery, SVN, XML, Acrobat JavaScript, Visio, IIS 7.0, SSIS.