PROFESSIONAL SUMMARY:

• 7+ years of professional experience in IT industry wif 5 years of experience in teh Salesforce.com CRM space dat includes Administration, Development and Support.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, enhancements, testing, deployment and maintenance of standalone object oriented enterprise applications.
• Experience in Development, Administration, Configuration, Implementation, and Support of Salesforce CRM based on APEX Language and leveraging Force.com Platform.
• Extensive experience in implementing Force.com Apex Classes, Apex triggers, Visualforce, Batch Apex, Integration, REST & BULK API, WSDL, SOAP based Web Services, Force.com API, SOQL and SOSL and Salesforce AppExchange.
• Proficient in SFDC Administrative tasks like creating Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks and Actions.
• Have in - depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Experience working on new features of Salesforce like Exact Target, Process Builder, Informatica cloud integration, Process Flows,WaveAnalytics.
• Excellent work experience in designing Custom Objects, Custom Formula Fields, Field dependencies, Relationships, Pick-lists, Custom Tabs, Validation rules, Work Flows, Approval Processes, Page Layouts, Search Layouts to meet teh client’s requirement and functionality.
• Expertise in Service Cloud console wif exposure to CTI adapters and mobile application integrations.
• Worked on various Salesforce/Veeva integrations wif SAP, Oracle and other third party systems.
• Hands-on experience wif development tools like Eclipse IDE, Force.com IDE, Force.com Explorer and expertise in performing data migration from legacy system to salesforce using dataloader and informatica.
• Experience wif Apttus, Big machines CPQ and built AppExchange applications wif AngularJS and Bootstrap.
• Experience in using teh Workbench tool for SOQL queries, SOSL and teh REST Explorer.
• Led projects using waterfall methodology and Agile/Scrum methodology.
• Expertise in Object Oriented Programming involving Analysis and Design and Development of web based applications using Java technologies, HTML, CSS, XML, JavaScript, and J2EE.
• Good work ethics, quick learner and ready to scale up in new technology/ domain.
• A good team player wif excellent communication and inter-personal skills.

TECHNICAL SKILLS:

Salesforce Technologies: SFDC Certified Force.com Developer, Salesforce CRM, Salesforce SFA, Apex, Classes/Controllers, Apex Triggers, SOQL, SOSL, Veeva, Visualforce Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Marketo, Analytic Snapshots, Wave Analytics, Apttus CPQ, Lightning, Case Management Automation, Reports, s-controls, Dashboards, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com, Workbench, Force.com Platform (Sandbox and Production), Force.com Excel Connector, Informatica

Programming Languages: C, Java, HTML, CSS, JavaScript, JSON

Databases: MS SQL Server 2012/2014, PL/SQL, RDBMS, Oracle 8i/9i/10g, MS Access, DB2 and MySQL

Operating Systems: Windows NT / 2000 / XP Pro, Windows Server 2008/2012, Linux, AIX.

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Salesforce Developer

Responsibilities:

• Worked wif Business users for requirements gathering, analysis and development.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Worked on configuring standard Salesforce Chatter and also customizing it by including custom logics on chatter objects using apex triggers, apex classes and Visualforce Pages.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in teh application.
• Worked wif Salesforce sandbox simulator to run and test theLightningApplications.
• Created detailed data mapping document for integrating various systems wifSalesforce.com.
• Created teh Vision & Strategy forAnalyticsexploring solutions such asWave(SFDC)
• Complete teh Application modification functionality and teh Toolbar modification functionality of teh application as separate Flex Modules and integrated them onto one composite application.
• Created Reports and Dashboards wif teh halp ofSalesforceWave Analytics to track Opportunity pipeline/Stages for Management visibility.
• Closely worked wif end users and functional leaders for requirements gathering, analysis and provided design inputs and architecture to build teh dashboards in wave.
• Conducted Daily scrum call to coordinate wif salesforce offshore team and assisted in fixing teh bugs.
• Involved in administrating 5000 Wave User Licenses.
• Actively worked on building dashboards which included huge csv data loads from RDB and merged wif teh data in Salesforce.
• Extensively worked on creating salesforce reports on standard and custom objects and Performed Trending.
• Worked on Salesforce Event Monitoring feature and built dashboards to clean up teh unused objects and fields in teh object.
• Created halper classes dat assisted wif faster and more efficient coding.
• Responsible for all unit testing. This includes robust testing using assertion statements to ensure code always works correctly, even after deployment.
• Performed filter, selection, group, measure bindings to allow different widgets in facet per teh selections made.
• Worked on enhancements in application production requested by business users from time to time.
• Developed custom SOAP and REST Web Services inSalesforceand published for External applications
• Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, information needs and insured dat critical requirements are not missed.
• Created Dynamic color change of teh dashboards wif respect to teh Target.
• Worked on embedding teh wave dashboards into Visual Force pages and lightning using lightning components and App Builder.
• Worked on Field trip to analyst teh fields in each object.
• Wrote complex SOQL queries to combine different datasets into one Widget.
• Performed SOQL functions such as groups, cogroups, unions etc.
• Created wave Dashboards to capture teh login trends of users using desktop and mobile and worked on creating teh dashboards for visualizing teh Apex Visual Force and Lightning components usage by users and time of logins.
• Developed Responsive popups using Java scripts.
• Worked on converting Salesforce classic VF pages into Lighting using Lighting components and Lightning App builder.
• Developed Recursive Tabs using Lightning components.
• Worked wif ETL tool Informatica to get teh data from different salesforce orgs and RDB.
• Worked on designing and administration of Wave Permission sets, Licenses and Analytics Profile
• Performed constant administration of Dataflows to maintain its integrity and check teh record limit.
• Provided daily user support in managing users, creating and maintaining custom objects and fields, handling bulk data migration and maintenance of page layouts,
• Designed and developed various Visualforce Pages, Apex Classes, Controller Classes, Extensions and Apex Triggers for functional needs in teh various applications.
• Designed, Implemented and deployed teh Service Cloud wif various custom built Page layouts, Custom tabs, Custom Apps to suit to teh needs of teh application also created various Profiles to enable teh Service Cloud specific to them.
• Created Various Validation Rules & Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.
• Designed Reports and worked wif Business users to make them understand teh functioning of Reports better.
• Designed very complex Visualforce pages using JavaScript, CSS, HTML, JQuery and Controllers.
• Involved in User Management - Creating users, Roles, Profiles.
• Created various Record Types, Support Processes, Assignment Rules, Public Groups, Queues, Custom Settings, Sites, Time-Based Workflows etc.
• Used complex SOQL Queries in teh Codes and also in teh tools like Data Loader to Extract, Insert or Update vast data (millions of records) from/into custom objects & Standard objects.
• Designed System Configuration Enhancements (Dashboards, Reporting, Page Layouts, Sharing Rules, Role Hierarchy, etc.).
• Well maintained Test Code Coverage & Unit Testing for all teh codes in teh system following teh Salesforce limits
• Deployed teh code over sandboxes using Change set.
• Created various Profiles, Roles, and Page Layouts and configured teh Permissions based on teh Organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed business documents for Salesforce.com Custom objects.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Involved in Agile methodology, Scrum dat dramatically improved productivity and reduced errors.
• Provided teh to Business users about teh system.
• Worked extensively wif teh QA team for designing Test Plan and Test Cases for teh User Acceptance testing (UAT).
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.

Environment: Saleforce.com platform, Apex Language, Visual Force, Lightning, HTML, Java Script, Reports, Dashboards, Sales Wave App, SOQL, JSON, Wave Analytics, Data Prep tool, Data Manager, Data flow, Informatica, Eclipse IDE Plug-in, Sandbox data loading, Windows 7.

Confidential, Irvine, CA

SFDC Developer

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump teh data into on a regular basis for sales performance and lead generation statics.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Implemented case management automation (on Case Object) to track and solve customer's issue and also Implemented Web - to-Case entry and manual case entry for entering customer's cases.
• Created Visual force pages dat could be rendered as PDF's, build dashboard components and define email templates.
• Maintained an E-mail to Case system wif auto-notifications sent to users when a case is created for their respective departments.
• Installed and applied App Exchange application Marketo to enhance business requirements.
• Implemented Lead management, Campaign management by setting upsinglesignon, custom reports, Auto-Response rules, Queues, Assignment rule, marketing hierarchy.
• Created and customized value propositions and a summary of teh key items to in order to maximize deployment value usingMarketo.
• Used Apttus(CPQ) for Salesforce to configure, price and quote new deals, add-on sales and renewals.
• Worked on Lightning using Lightning app builder and built pages in Lightning using teh responsive and attractive framework like Bootstrap.
• Developed re-usable UI components wif theLightningComponent Framework.
• ImplementWaveAnalyticsto replace/augment SFDC reporting
• Worked on SalesforceLightningProcess builder to easily automate business processes.
• Designed Action Framework to create, update records and objects from wifin Wave Analytics
• Developed salesforceLightningapplications usingLightningComponents, Controllers and Events and used custom CSS in teh components.
• Create advanced dashboards in Wave Analytics by modifying teh JSON dat defines them.
• Consulted onExactTargetInstance migration and Salesforce integration project as an Email Subject Matter Expert.
• Extensively usedHTMLtags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in teh Web pages.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Configured Salesforce Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Involved in integrating salesforce and ERP's like SAP and Oracle EBS using Informatica.
• Implemented Sales Cloud in analyzing cases and providing solution for them and Change Approval and implementation.
• Developed Visualforce Pages, wif standard and custom controllers.
• Developed Apex Triggers to update fields and child objects.
• Developed Apex Classes & Triggers to implement teh business logic as per teh requirements.
• Implemented Wrapper classes for better visual force pages management and smooth functioning.
• Created Custom controllers implementing complex code for Salesforce, VF pages, also integrated force.com application on mobile platform like me - phone, Blackberry and Android.
• Implemented relationship fields for proper data loading and maintaining teh quality of teh data.
• Handled SOAP/Restful Web services consumption for fetching content from teh Internal Web server.
• Used SOQL & SOSL wif in Governor Limits for data manipulation needs of teh application using Force.com Explorer.
• Migrated complex Excel validation rules in regular expression into Salesforce validation rules.
• Involved in building teh customer portal of teh organization.
• Created workflows like email alerts and field updates.
• Implemented teh data migration activities involving migrating teh data from various business sources wif teh support of Salesforce CRM
• Developed and deployed workflows wherever necessary.
• Used field level security along wif page layout to manage teh visibility and accessibility of fields for different profiles.
• Integrated teh web services by generating teh necessary stubs from teh WSDL files for extracting teh data from teh home-grown applications by using teh home-grown web services
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Developed Apex Test Classes wif assurance of maximum code coverage.
• Created custom components to use on Visual Force pages and visual force email templates
• Customized teh Dashboards to teh track usage for productivity and performance of business centers and their sales teams.
• Followed Agile methodology for teh execution of day to day work related activities.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Created UAT Test Plans, Test Cases, and Test Scripts, Performed UAT Execution, Defect Management.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Informatica, Exact Target, Lightning, Marketo, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential - Services, FL

Salesforce Developer

Responsibilities:

• Involved in requirement gathering, analysis, documenting teh functional and non-functional requirements.
• Creating a custom object called Global History object which mimics teh standard history table.
• Creating a batch Apex class which copies teh bulk records from history tables of each detail object inserts them into teh Global History object.
• Provided on-go involved in Sales Cloud Applications; Automation of Lead and campaign Management.
• Worked on Service cloud to resolved issues connected to Call Centers, usage of CTI adapters and Mobile applications.
• Integrated Salesforce wif Microsoft Outlook to synchronize contacts, events and tasks
• Used Community cloud on Salesforce platform to connect third party systems.
• Written apex REST web service classes for inbound calls to Salesforce.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Extensively worked on building complex Visualforce pages to suit teh needs of teh application
• Helped to automate business processes by creating workflows (email notification /updates / tasks)
• Created teh Dashboards, Reporting Tabs and Pages based on teh available data.
• Worked on Creating Visual Force Pages on Force.com IDE Platform and Eclipse.
• Worked wif SOQL&SOSL queries wif Governor Limitations to store and download teh data from Salesforce.com platform database.
• Created different Formula Fields for teh various standard and custom objects.
• Performed teh testing operations on teh Visual Force Pages, Custom Objects and Reports. Responsible for creating test methods to provide maximum coverage to teh triggers and other Controller Classes.
• Created many Approval Process needed in teh different stages of teh application.
• Provided on-going support to identify, troubleshoot and quickly relay production issues to team.
• Implemented Salesforce.com web services client using Salesforce web services API.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in teh application.
• Used SOQL and SOSL for data manipulation needs of teh application using platform database objects.
• Performed object cleanup and data migration to and from Salesforce.com.

Environment: Salesforce, Visual force, Apex, VisualforceData Loader, Microsoft Excel, Approval process, Sales cloud, Service cloud, Community cloud.

Confidential, Bridge Water, NJ

Salesforce Developer

Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Opportunity, Products Opportunity Line Items, Contacts, Leads, Campaigns, Activities, Reports and Dashboards.
• Extensively worked on building complex Visual force pages (Executive Priority page, Customer value Capture page) using standard, custom and extension controllers to suit teh needs of teh application.
• Managing teh end-to-end technical delivery for multiple Salesforce, Veeva, Siebel and custom applications
• Integrated Salesforce CRM wif Siebel CRM explicitly using web services API.
• Designed, developed, tested and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in teh application.
• Created Formula Fields, Validation Rules, Workflow Business rules and Approvals processes for teh flexibility and functionality of force platform application.
• Implemented SOQL and SOSL queries wifin custom Controllers and triggers.
• Involved in Salesforce.com application setup activities and customized teh apps to match teh functional needs of teh organization.
• Worked on automating command prompt Apex Data loader for loading .CSV files into salesforce.com.
• Involved in designing teh architecture of integrating various external systems to Salesforce.com.
• Configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, Sharing Rules, Queues, Generating security tokens, validation Rule.
• Served as both Salesforce.com Developer and Administrator in teh organization.

Environment: Saleforce.com platform, Veeva, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-ins.

Confidential

Java developer

Responsibilities:

• Interacting wif Business teams and marketing specialists to understand teh specifications and requirements for designing/revamping all teh surveys.
• Gathered detailed design specifications and strategies which were utilized by teh functional team and teh development team for performing detailed development and testing on business applications.
• Implemented Java components and deployed under teh WebLogic server.
• Worked wif JSF as teh Web-container framework in teh presentation tier.
• Developed Server side components wif beans in JSF framework.
• Used JSF validator for teh Server side Validation and Used JavaScript for teh Front-end validation.
• Made use of JSFs, HTML, JavaScript and CSS to develop teh frontend UI
• Used SVN as version control system source code and other documents.
• Involved in test plan, test cases and unit testing of teh system
• Involved in different activities of project such as information meeting, analyzing data, validation of data, documenting business/functional supplies
• Worked actively wif teh Development team, providing assistance wif programming issues and post production bugs.
• Worked as Technical Support and performed all sorts of IT Administrative Tasks.

Environment: Java Servlets, Struts, CSS, Hibernate, JavaScript, HTML, Toad, Oracle database, Apache Tomcat, Eclipse, Webserver, Linux.

Confidential

Java Developer

Responsibilities:

• Actively involved in analyzing and collecting user requirements.
• Wrote Specification for teh development.
• Wrote JSPs, Servlets and deployed them on WebLogic Application server.
• Wrote Oracle PL/SQL Stored procedures, triggers, views for backend database access.
• Used JSP’s HTML on front end, Servlets as Front Controllers and Java Script for client side validations.
• Implemented Object Oriented Design using UML-Rational Rose.
• Participated in Server side and Client side programming.
• Wrote SQL stored procedures, used JDBC to connect to database.
• Designed, developed and maintained teh data layer using JDBC and performed configuration of JAVA Application Framework
• Created a user Interface through HTML and JSP, Standard Tag library.
• Involved in developing various Servlets.
• Tested and validated teh application on different testing environments.
• Used DB2 as teh database and wrote SQL & PL-SQL.

Environment: Core Java, JSP, HTML, Servlets, Java Script, DB2, SQL, PL-SQL, JDBC, MS Excel, UML, Apache Tomcat.