SUMMARY:

• Around 7 years of experience in Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of Projects in both SalesForce.com and Java/J2EE technologies
• Salesforce.com DEV401 Certified
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Experienced in interacting with business users and executives to identify their needs, gathering requirements and authoring Business Requirement Documents (BRD), Business System Design Documents (BSD).
• Experience in Administration, Configuration, Implementation and support experience with Salesforce.com platform.
• SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, etc.
• Experience in SFDC related technologies such as Apex, Visual Force.
• Extensive experience over creating workflows, approval processes, validation rules and sharing & security rules
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Sales Force.
• Experienced in developing and administrating projects on SalesForce platform.
• Data Load for SFDC Standard objects and Custom objects
• Used different data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experience in managing full sandbox, developer sandbox and Configuration-only sandbox .
• Strong Knowledge in AppExchange Applications for integrating with Third Party Applications.
• Proficient inData Migrationfrom Traditional Applications to SalesForce UsingData LoaderUtility andInformatica on Demand.
• Experience in integration of salesforce with ETL.
• Experience in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture.
• Experience in working with Databases like Oracle 9i and MySQL.
• Excellent domain knowledge on ERP Applications: CRM, Finance, Retail and

TECHNICAL SKILLS:

Salesforce.com: Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Force.com IDE

Web Technologies: JavaScript, XML, XSL, HTML, XHTML, CSS, AJAX

Databases: Oracle 9i,10g, MySQL, SQL Server 2000/2005.

Operating Systems: UNIX, Windows 95/98/2000/XP/2003.

Languages: C, C++, Java/J2EE, Servlets.

App/Web Servers: Apache, Tomcat, Weblogic, Websphere.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas,TX

SFDC Analyst/Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the Jobscience to match the functional needs of the organization.
• Developed a job portal using Site Concept in Salesforce by creating Visual force pages and Apex Classes allowing the jobseekers to register themselves and apply for the jobs.

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/assets management.
• Created and used Email templates in HTML and Visual Force.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Worked inData Migrationfrom Traditional Applications to Sales Force Using Data LoaderUtility.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential . Jacksonville, FL

SFDC Developer & Administrator

Responsibilities:

• Created a support portal using Sites concept in Salesforce.
• Developed VF pages and associated Apex classes to allow the customers to register, login and submit their service requests which are resolved by CSS people.
• Created Custom objects, fields according to the requirements of business which are useful in the validation of entitlements.

• Created custom Profiles to restrict the data access to the unwanted internal users depending on their job responsibilities.
• Created Roles, Public groups to loosen the data security so that the data can be shared among the users when needed.
• Created Page Layouts for various profiles to make the CSS people comfortable for inputting data into the CRM from customers.
• Worked on Email-To-Case settings so that the emails can be created as Service Requests automatically and assigned to the associated internal user.
• Created Triggers like sending emails to the portal users whenever they update their account information comparing their new information with their old information.
• Created custom reports to evaluate the performance of CSS people and the usage of the customer portal as well.
• Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.
• Created Visual force and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.
• Fixed defects and provided support during the warranty phase after production.

Confidential, Andover,MA

SFDC Developer & Administrator

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Involved in various activities of the project like information gathering, analyzing the information, documenting the functional and non- functional requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed several Reports using salesforce.com platform.
• Developed and deployed workflows wherever necessary.

• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Assisted business users and provided ongoing production support after implementation.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Golden, CO

SFDC Developer/Administrator

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Lead planning meetings, JAD sessions, analysis development, test inspections, and other project meetings throughout project life cycle
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created UI for new application and AppEx Packages for different MSPR Applications on Salesforce.com.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.
• Integration of Application (OE modules) with Salesforce.com using SOAP Client.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Development and integration for MSPR Report Customization

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Java Developer

Responsibilities:

• Presented designs and concepts to Clients and the Management for review.
• Performed the validation and testing of the completed websites.
• Responsible for web hosting and the installation of e-mails and forms.
• Developed Message Driven Bean components in Websphere MQ Series to manage the backend transactions and e-mailing (using JMS and IMAP).
• Developed beans for business logic and utility packs mapping database entities.
• Involved in analysis, design, development and maintenance.
• Developed Session/Entity Beans and deployed on Web sphere Application Server.
• Involved in writing SQL queries and stored procedures.
• Configured deployment descriptor specifying data environment.
• Documented, prepared help files, user guide and trained end users.
• Involved in Testing the Application according to test cases.

Environment: Java 1.4, JDBC, HTML, JSP, JMS, MQ Series, Eclipse, JavaScript, Websphere Application Server, Oracle 9i, PL/SQL.