SUMMARY:

• A certified Salesforce.com Administrator/Developer over 8+ years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com and Java technologies.
• 4+ years of Strong experience on Salesforce.com platform, Sales Cloud, Service Cloud and its Development Life Cycle with one year of strong lightning knowledge.
• In depth understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Data Extensions, Service Cloud, Support Process and Forecasting.
• Good knowledge on Case Assignment, Knowledge Management and Case escalation rules. Design & build Lightning Messaging Framework, a design guideline for messaging patterns in the Salesforce ecosystem; collaborate with writers to create a holistic UI text library that works harmoniously with UI patterns; integrate the documentation.
• Proficiency in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Expertise in developing, configuring, deploying, testing and integrating Salesforce in Agile Methodology.
• Experience in data migration from Legacy Systems using Data Loader, change sets and Informatica.
• Good experience in SFDC related technologies such as Apex, Visualforce, Apex triggers, Salesforce1.
• Configured and maintained User profiles, role hierarchy, sharing rules, profile management, data import and Security, Password policies.
• Working experience on automation server like Jenkins.
• Experience in developing Client - specific solutions on force.com platform using Apex Classes and Triggers, Web service API, Force.com IDE, Validation rules, SOQL, SOSL and integrating tools.
• Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process in Salesforce.com.
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Extensive experience in implementation of Salesforce Chatter and Communities.
• Good experience on creating Object/Tab/Field, Formula, Record Types, Folder Management, Activity Management, Queues, Groups and Analytical Snapshots.
• Expertise in developing, deploying and integrating Salesforce.com CRM.
• Experience in using different tools - Apex Data Loader, Eclipse, Import Wizard, SFDC Data Export, Mass Delete, Change sets etc.
• Thorough understanding of all SDLC models like RAD, Waterfall, Agile, RUP, FDD etc
• Experience in Database Design, functions, triggers, DDL, DML SQL queries
• Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool and Change set.
• Experience in deploying the AppExchange applications and integrating with third party applications
• Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player.
• Capable of rapidly learning new technologies and successfully applying them to projects and operations.

TECHNICAL SKILLS:

Salesforce.com Technologies: SalesForce.com, Force.com, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Components, S-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, lightning components, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Sales force Tools: Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform (Sandbox and Production), Salesforce1

Integration Tools Data Loader, Salesforceto: Salesforce, Apex- Explorer, Informatica

Programming Languages: Languages Apex, C/C++, Java, HTML, XML, CSS, AJAX.

Web Technologies: HTML, XML,PHP,HTTP,CSS, JSP,FTP, JavaScript, WSDL, SOAP

Operating Systems Microsoft Windows (2000/XP/Vista), Microsoft Windows Server 2008 R2, Linux Ubuntu 11.10, Mac

Databases: SQL Server 2008, Oracle, MySQL

Other Tools: MS Office, JIRA, Adobe Photoshop, MS Excel, Silverlight, Eclipse IDE, JSON

WORK EXPERIENCE:

Sr Salesforce Developer / Administrator

Confidential, Denver, CO

Responsibilities:

• Created workflow rules and defined related tasks, time based triggered tasks, email alerts, field updates to implement business logic.
• Involved in Data Mapping and Data Migration from Oracle database to Salesforce.com Objects and fields using Change sets, eclipse.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application by ongoing Agile manner.
• Developed, configure, deployed, tested and integrating Salesforce in Agile Methodology.
• Integration of Application with Salesforce.com by using SOAP web services API and SAP.
• Developed the web services to get the data of the certified employees who pursued different s and updated it against the Skillset object.
• Involved in Data Mapping and Data Migration from Oracle database to Salesforce.com Objects and fields using Change sets, eclipse.
• Done Inline editing experience, which allows users to update data efficiently; build prototypes & conduct research to test design concepts; collaborate with engineers to build a high-quality end product that meets product, design, & accessibility requirements
• Developed various Custom Objects, Components and Visual Force Pages.
• Writing technical specification document for business requirement.
• Building Technical design and impact analysis for business requirement to mitigate the issues during the development.
• Worked on creating and assigning Profiles, Field level security, Roles, profile management, sharing rules and Public Groups for the users.
• Developed Validation Rules, Workflow Rules, and Approval Process on the object to achieve the functionality as per the business requirement.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Data Cleansing for various standard objects and custom objects to have better and clean data in the company.
• Analyze, review, and technical document and use cases of the database; Analyze and document current application dependencies
• Handling SIT (System integrated testing), automation servers like Jenkins and UAT (User Acceptance Testing).
• Handling the Go Live activities.

Environment: Force.com IDE, Apex Programming, Visual Flows, Process Builder, VisualForce (Pages, Component & Controllers), Pages, Data Loader, App exchange, HTML, Java Script, Apex, Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security, Controls, Sublime Text3, Mavens mate, Windows XP.

Salesforce Developer

Confidential, NJ

Responsibilities:

• Implemented and created users with permissions, about 2000 users nationwide on the CRM platform and provided go live support by Agile methodology.
• Created Custom Objects, Custom Tabs, and Entity-Relationship Data Model, validation Rules, Workflows and Approval Processes, Auto-Response Rules and Page layouts and Data import and export.
• Designed, developed and deployed Visual Force Page, Apex Classes, Controller Classes and Apex Triggers based on the business requirements in Agile manner.
• Managed all objects used in their organizations in a unified & streamlined manner; collaborate with researchers to discover use cases & patterns, & integrate the findings to build an improved, data-informed product
• Developed mobile app with Salesforce1 AppExchange.
• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization. Also created profiles and configured the permissions based on the organizational hierarchy using permission Sets.
• Worked on SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and actions
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in creating and customizing Email template and configuring them to the Email alert within the workflow rule for a standard/custom object
• Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Organized Daily Scrum meetings with all the team members to check whether we are in same page.
• Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application.

Environment: SaleForce.com platform, VisualForce, Apex Language, Data Loader, Sandbox Testing, HTML, JavaScript, Eclipse IDE.

Salesforce.com Developer

Confidential, Appleton, WI

Responsibilities:

• Designed and implemented visual force pages for different needs in the function.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Created Page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Validation Rules, Workflows and Approval Processes.
• Designed Custom Objects and developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed a customer feedback and satisfaction process.
• Programmed business logic using combination of apex classes, constructors, interfaces, methods and DML, keeping the iterations within governor limits.
• Implemented email-to-case, web-to-case entry and manual case entry for entering customer's cases in cases tab.
• Involved in Data Mapping and Data Migration from Oracle database to Salesforce.com Objects and fields using Informatica Power center and SFDC Plugin.
• Involved in integration of Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.

Environment: Saleforce.com platform, Apex Language, Apex Classes, Controller Classes, Apex Triggers, Visual Force Pages, HTML, Web Services, Eclipse IDE Plug-in Objects, Tabs, Email Templates, Roles, Profiles, HTML, Force.com ID.

Salesforce Administrator/ Developer

Confidential

Responsibilities:

• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Maintain screen layouts, fields, business rules (validations and workflow) in Salesforce to support business requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards, Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Experience on Salesforce API's and integrating third party components in to salesforce. Strong Knowledge in Web Services (SOAP, REST, sfdc API's).
• Developed various Custom Reports and deployed them for different business user levels.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Have good experience in Test Methods, writing SOQL queries and working with Force.com IDE, Data Loader, Import Wizard, Force.com Explorer and salesforce.com Sandbox environments.
• Manage Salesforce users, roles, and profiles in the organization and Seek feedback and improve work flow processes.

Environment: Salesforce.com, Force.com Platform, Salesforce Enterprise Edition, Apex, Visualforce, SOQL, SOSL.

Software Developer

Confidential

Responsibilities:

• Developed use cases, drawn sequence diagrams and class diagrams of the application.
• Designed and developed J2EE application using Servlets, JSP, JavaBeans and EJB Implemented Model-view Controller, Facade, DAO and View Helper design patterns for this module.
• Designed the application architecture and modeled the database schema from the functional specifications.
• Designed and developed J2EE application for converting the registry administration XML documents to the specified formats.
• Developed Enterprise Java Beans (EJB), Java Beans, Servlets.
• Developed web pages using HTML and JSP.
• Extensively involved in design and implementation of front-end controller using Struts framework.
• Form level and business level validations are done using Struts validation framework.
• Created Use Case diagrams, Activity diagrams, Class diagrams, Sequence diagrams etc using Rational Rose.
• Used DOM and SAX to retrieve and manipulate information from XML documents.
• Testing of modules using JUnit and Automated Testing.
• Used XML parsers for to parse the data.
• Involved in user interface design and development using Struts tags, JSP, HTML, and DHTML.
• Involved in the front end validation by using JavaScript and Ajax.
• Involved in writing ANT script for application deployment.

Environment: Java, J2EE, Eclipse, Struts1.1, Servlets, JSP, JavaScript, Ant, Oracle9i, JUnit, XML, HTML, CSS, DTD, XML Schema, XSLT, SAX, DOM, WebLogic, Ant, Windows XP, Linux.

Java Developer

Confidential

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, J2EE, Servlets, JSP, Java Beans, JavaScript, Oracle, HTML, Tomcat, DHTML, XML, Windows XP.