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Salesforce Developer Resume

2.00 Rating

Irvine, CA

EXPERIENCE SUMMARY:

  • Over 7 years of IT experience in various stages of Software Development which includes 5+ years of experience as Salesforce CRM Developer, Administrator, Business Analyst on Salesforce.com platform.
  • Around 7+ years of IT experience in Design and Development spanning all facets of package software and SaaS application implementation.
  • Over 5 years of experience in the Salesforce.com CRM space that includes Administration, Configuration, Implementation, Development and Support experience.
  • Experienced in Discovery Phase, Scoping Phase, Analysis and Implementation Phase.
  • Proficient in Agile Methodology.
  • Strong Requirements gathering experience and documentation skills which includes Conducting User Interviews, transforming business requirements into user requirement specification, Functional Requirement Specifications Document (FRD) and Use Case Narratives.
  • Implementation experience of Salesforce.com applications like the Sales, Marketing and Service and Support Modules.
  • Proficient in Case Management using assignment, escalation, workflow rules and actions.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
  • Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
  • Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
  • Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
  • Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
  • Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
  • Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational Needs.
  • Experienced with the Data Structures and data Modeling of Salesforce.
  • Experience integrating SFDC with application like Microsoft Outlook etc.
  • Knowledge in developing web - based applications using Java, XML, CSS,HTML, DHTML, XHTML, JavaScript and AJAX Technology.
  • Proficient in developing and implementing Webservice integration using SOAP API, WSDL,RESR API.
  • Good Knowledge of RDBMS, SQL, Microsoft Excel and Access.
  • Expert in tasks such as data extraction, transforming and loading using SQL Loader, Oracle External tables, database links in Oracle and DTS transformations in SQL Server for various file formats.
  • Flexible, enthusiastic and project oriented team player with solid communication and leadership skills to develop creative solution for challenging client needs.
  • Experience of working with diverse database platforms including Oracle, SQL server, MS Access.
  • Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
  • Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
  • A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.

TECHNICAL SKILLS:

CRM: Salesforce.com

SFDC Technology: Certified Salesforce Developer,Apex Custom Controllers and Extensions, Apex Triggers, Visual Force Pages, Force.com IDE (Eclipse), Ajax Toolkit, Packaging and Migrations, SOQL, SOSL.

SFDC Utilities/Tools: Data Loader, Connect Offline, SalesForce-to-SalesForce, Apex Explorer, Informatica-on-cloud.

Languages: C, C++, Java, PHP, SQL, ASP.Net, WSDL, HTML

Operating Systems: MS Windows 98/2000/XP/Vista/7, Linux/Unix

Database Servers: MySQL, SQL Server, Oracle .

Web Technologies: HTML, JavaScript, ASP, CSS, XML

Networking: Wire Shark, HTTP, TCP/IP

PROFESSIONAL EXPERIENCE:

Confidential - Irvine, CA

Salesforce Developer

Responsibilities:

  • Involved in identifying, planning and implementing alesforce.com features and functions (new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
  • Designed, developed and deployed Apex Classes, Visual Force Pages, Components and Apex Triggers, packages for various functional needs in the application.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Integrated Apex with External services by making callouts that used SOAP and WSDL, REST API.
  • Worked on Live Agent for enabling the interaction between the User and the Agent in the organization.
  • Created a Pre chat form with language p for the User by using the Translation Workbench and assigned them to the respective Queue based on their p.
  • Worked with Communities to meet the business needs for using the company branding.
  • Deployed the Metadata from the Dev Sandbox to the test Sandbox with ANT migration tool.
  • Wrote Apex custom controller, triggers and test classes with test code coverage of 90-100% using Force.com IDE.
  • Developed and configured various Reports for different user profiles based on the need in the organization.
  • Implemented Web-to-lead to track and solve leads from the website.
  • Regularly perform database de-duping and cleanup procedures.
  • Manage ongoing support requests and administrative needs of users.
  • Implemented Nightly Batch Processes to handle bulk records and scheduled daily jobs using apex scheduler.
  • Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries. Add methods that can be called from Visualforce pages to Controller Extensions
  • Implemented Classes, Interfaces, Keywords and Annotation.
  • Design and develop Relational Database using Salesforce customizations like creating lookup relationships, Master-Detail relationships and Junction Objects.
  • Maintained user roles, security, profiles, and workflow rules wherever necessary.
  • Implemented Pick lists, Dependent Pick lists, Lookups, Master detail relationships, Validation and Formula fields to the custom objects
  • Experienced in cleansing and De-duplicating data by using CRM Fusion demand tool.
  • Developing User Interfaces using Visual Force, S-Control, HTML/XHTML, XML, JavaScript, CSS and JQuery programming Languages.
  • Managing IDM (Identity management) tools based on O Auth 2.0 and SAML (Security Assertion Markup Language) for SSO (Single Sign On).
  • Design and implement SSO (single sign on) for Salesforce applications.
  • Strong understanding of agile methodologies.
  • Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce, and also worked on Salesforce to Salesforce.
  • Create and maintain workflow rules, Email Templates and approval processes.
  • Implemented Birst Analytics tool for Custom Reporting, implemented DocuSign for Contract Management.

Confidential - Charlotte, NC

Salesforce Developer

Responsibilities:

  • Followed agile methodology for understanding the requirements and developing the application.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Dashboards and Reports.
  • Created Tasks and activities in order to track to keep deals moving towards close.
  • Developed search controller classes for searching Lead, Opportunities and Accounts.
  • Used Force.com IDE to perform programming and migrate code from production to sandbox environment and vice versa.
  • Customized Partner portal using Apex Classes and Visual Force page and made it easier for the partner to review their existing contract and joint projects. Also, made it easier for the partner companies to view new upcoming collaboration projects, and to register deals to manage pipelines and communications.
  • Automating business process by developing batch processes using APEX programing language.
  • Salesforce Administrative work like creating Users, Licenses, Profiles, Record Types, Page Layouts, Permission sets, Field Level Security, Sharing rules, Roles and Role hierarchies, Change Sets, Workflow’s Rules, Approval Process and Knowledge articles.
  • Experienced in consuming REST API.
  • Used connected apps feature in Salesforce in order to use some of the legacy system functionalities in Salesforce.
  • Integrated Force.com with Salesforce 1and Mobile Apps.
  • Used various Visual force components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link, Command Button etc.
  • Worked with Visualforce Controllers (Standard, Standard List, Custom, and Extension).
  • Created Web-to-lead functionality which automatically captures leads and ensures the appropriate follow up.
  • Created Custom Controllers to make external web service callouts, validate and insert data.
  • Implemented Web to case and Email to case features.
  • Created auto response emails including suggested solutions for cases raised via email and web-to-case.
  • Created Dashboards and custom forecasts which provide Websense with fast access to key business metrics.
  • Wrote Apex Triggers for custom validation process.
  • Wrote Visual Force pages to provide UI to the custom objects.
  • Installed Exact Target, Crystal Reports, and Click tools from the AppExchange for email marketing, advanced analytics, and customer surveys.
  • Deployed Chatter to reduce email and increase collaboration within sales as well as provide sales management with accurate, real-time insight into all business processes and sales cycles
  • Configured workflows with time based actions to send email alerts based on the escalation level.
  • Wrote Apex custom controller, triggers and test classes with test code coverage of 90-100% using Force.com IDE.
  • Assigning profiles and roles to users as per the organizational requirements.
  • Designed workflow rules, validation rules, assignment rules, email alerts and templates.
  • Worked with Visualforce List Controllers to act on a set of records with pagination and iterate over a list of records to produce output in a list.
  • Worked with Visualforce Style sheets and Static Resources to augment all standard styling on aVisualforce page and utilize un-stylized text output to gain full control when iterating over lists of data.

Confidential, Sunnyvale, CA

Salesforce Developer

Responsibilities:

  • Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
  • Worked on triggers to implement the logic of Apex sharing, this would assign/revoke sharing whenever a record is created or updated.
  • Developed custom logic using Apex batch classes for Partner User on-boarding process.
  • Created VF pages using custom Controller to develop the functionality of updating multiple records on SFDC.
  • Worked with SOAP API, REST API web services to integrate data.
  • Used Google AdWords to manage Google ads directly from Salesforce CRM.
  • Customized Marketing app in order to plan, create, execute, and evaluate marketing schedules.
  • Whenever the user using the landing pages submits a lead or opportunity the Campaign details and affiliate details would be stamped.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Created Visualforce pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed
  • Created historical opportunity reports using scheduled Analytic Snapshots between Opportunities and custom objects
  • Integrated Microsoft Outlook with Salesforce CRM which syncs contacts, email, calendar, tasks and reminders.
  • Played key role in UAT, SAT and business users on SFDC system and process.
  • Handled different Integrations with other platforms like CTI Integration.
  • Experienced in working with ETL Tools like Informatica Cloud.
  • Performed Sales & Marketing processes optimization through implementation of custom Salesforce logic like custom fields, objects, validations, associations, workflows and approval processes.
  • Implemented campaign processes, including lead routing, lead scoring, lead nurturing and lead fatigue.
  • Configured and customized App-Exchange, marketing and automation apps like Marketo and Eloqua.
  • Used Data Loader for insert, update and bulk import or export of data. Used it to read, extract and load data from comma separated values (CSV) files.
  • Deployed web to case and email to case on self-service portal and email to case as case creation channels.
  • Developed custom wizards for case management and opportunity management using VisualForce pages and Custom controllers.
  • Created various email templates for different processes.
  • Created Visualforce pages for various functional needs such as service order scoring.
  • Created reports to depict metrics-based analysis of campaigns and pipeline conversion.
  • Created visual workflows to assist in persona-based marketing, targeting and segmentation.
  • Integrated Salesforce with BigMachines from the AppExchange which simplifies the product configuration enables pricing & quoting accuracy, quotes & generates proposals quickly.
  • Created automated workflow approvals for quote collaboration.
  • Routed orders for review & approval with automated workflow. Used BigMachines to eliminate the need to review every quote and order by automatically routing only quotes, orders or contracts which contain non-standard terms or other customizations to selected approvers. Quotes which meet standard requirements can bypass the approval workflow based on rules defined by our organization.
  • Customized and branded proposals for specific products and partners, sales channel, customers.
  • Set up pricing and discounting rules based on multiple parameters.
  • Automate and manage approvals for individual products and product families.
  • With Bigmachines simple template creation tool built the dynamic documents (quotes, proposals) for sales team.
  • Used Bigmachine reporting to generate reports like Pipeline Reports, Quote Status reports, Closed/Won reports, Product Feature Report.
  • Experience in working with all modules of Bigmachines (CPQ) and Renewal modules.
  • Worked with Anonymous Blocks that could be compiled and executed using System Log Console, Force.com IDE and Web Services API call.
  • Created dashboards and reports to measure program returns including campaign ROI, lead flow, conversion rates, cost/lead, sales funnel, etc.
  • Played a key role in assisting with user adoption and user .

Confidential - Sterling, VA

Salesforce Developer/Administrator

Responsibilities:

  • Performed the role of Salesforce.com Developer and Administrator in the organization.
  • Designed and developed VisualForce Pages to meet various functional needs.
  • Migrated data using Apex Data-loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
  • Used Apex classes and Visual force page to customize partner portal and make it convenient for the customers to review and renew the licenses for the purchased products.
  • Created web to lead forms, assigned tasks, and managed workflows for managing Marketing app.
  • Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
  • Created workflow rules to send auto response emails, email alerts, field updates, and other tasks.
  • Created test classes with test code coverage of 80-90%.
  • Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
  • Designed various HTML Email templates.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using Force.com IDE.
  • Worked with Methods to insert and update records without re-directing users to a new record Worked with Standard Controllers and record identifiers to implement automatic record retrieval and display/update a record's data, bind input fields to new records, display warning and error messages, create links for form processing, place command buttons and create custom messages, implement nested Visualforce pages.
  • Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
  • Developed a custom application with Force.com to manage territory, account, and quota assignments, and integrated it with an internal commissions system using Informatica on cloud.
  • Used Force.com to develop the Agile Vision application that is available on the AppExchange to help third parties manage their agile projects and increase productivity.
  • Modified Opportunity and Pipeline by customizing various stages to help prospect better and enabled forecasting.
  • Developed and configured various Reports for different user profiles based on the need in the organization.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Created custom VF pages to leverage the functionality of displaying the information from different objects and also update them on the same page.
  • Developed VF pages for customizing the UI for partner users
  • Imported excel based customer information records into Accounts, Contacts and Cases using Data Loader and Import Wizard.
  • Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to the archive.
  • Worked with Ajax toolkit to invoke Apex through anonymous blocks and Public web service methods.
  • Used (Java-Ant based) Force.com migration tool to deploy metadata between local Sandbox environment, Production and other Salesforce organization.
  • Developed portals using force.com sites, these portals can be reached to the customers by Google search and pay per click ads.
  • Enhanced Force.com sites with JavaScript classes to cookie the campaign details and affiliate details on the browser.
  • Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
  • After development changes are done for each task, follow-up with QA team for testing. Updated the changes accordingly if needed
  • Document the configuration and development changes and follow the plan during the release process.

Confidential

Jr Java Developer

Responsibilities:

  • Design and Development inJava, XML, J2EE
  • Developed the service components (including Web services) based on business requirements.
  • Implemented the security single Sign-on interface for the application.
  • Interaction with business stakeholders for Requirements elicitation and documentation of BRDs
  • Involved in Design, Development and Testing of enhancements.
  • Implemented Copy functionality based on similar items found in the database.
  • Support for UAT and deployment
  • Production Support and Bug fixes

Environment: JAVA, SERVELETS, JSP, JDBC, SQL.

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