SUMMARY:

• Over 6 years of experience in IT consulting and services industry.
• Good experience across domains like Life Sciences, Public Sector, Telecommunication, Siebel Sales and Siebel Financials.
• Extensive experience in Siebel Functional, Technical solution design and end to end implementations.
• Worked extensively on the entities - Account/Contact Creation-Modification, Activity management, Cases management, Partner Relationship management, Partner Portal and Order configuration - submission. Contacts, Products and Pricing.
• Demonstrated proficiency in diverse facets of business analysis, Configuration, Siebel eScript, Siebel Workflows, Siebel Business Automation, Application Administration, Siebel EAI and Siebel Order Management
• Exposure to various stages of Software Development Life Cycle like Analysis, Design, Development, Testing, and Deployment.
• Business Requirement Analysis and feasibility study.
• Provide approach to resolve requirement and preparation of IDG (In-Depth governance) documents.
• Customize business object models and data object models. Prepare mockups for functionality.
• Preparing High Level solution Design.
• Preparing Detailed Technical Design, Unit Test/ Use Cases, Data Mapping, User .
• Preparing detailed effort estimates.
• Analyzed and implemented diverse requirements that involved simple to complex logic.
• Setup of testing environment and supporting testing team by resolving the bugs raised by the ST team.
• Interacting with client and providing technical support to end-users during various phases of system test cycle.

TECHNICAL SKILLS:

Operating System: Windows 9x,2000, XP, Vista

Programming Languages: C, C++, PL/SQL, Core Java, Visual Basic

Database: Oracle 9i, 11g

CRM: Siebel 7x, Siebel 8x, Siebel Tools, Siebel Workflow Manager, Siebel integration, Mercury Center, Clear Case, Clear Quest

Tools: Toad

PROFESSIONAL EXPERIENCE:

Confidential

Siebel Developer

Responsibilities:

• Requirement Analysis and Feasibility study of new requirements.
• List of Values Management for localization
• UI alignment as per localization
• Designing and feasibility study of requirements
• Detailed Technical Design Preparation/ Review, Unit test case Preparation - Execution, Bug.
• Development - Created new Siebel objects - Tables, Applets, Workflows, BCs, eScripts, Browser Scripts, User Properties, State Models, MVLs, Links, Runtime Events, Business Services, Views, Integration Objects, Integration Components, and modified the existing ones to achieve the business
• Integration - EAI Scripting, Property Sets, Siebel Message, EAI Siebel Adapter Business Service, Siebel XML/File Converter Business Services, WSDL, and Integration Objects.

Confidential

CRM Module Lead

Responsibilities:

• Requirement Analysis and Feasibility study of new requirements.
• Effort estimation for PRM/Partner Portal requirements.
• Designing and feasibility study of requirements
• Detailed Technical Design Preparation/ Review, Unit test case Preparation - Execution, Bug.
• Development - Created new Siebel objects - Applets, Workflows, BCs, eScripts, Browser Scripts, User Properties, State Models, MVLs, Links, Runtime Events, Business Services, Views, and modified the existing ones to achieve the business
• Integration - EAI Scripting, Property Sets, Siebel Message, EAI Siebel Adapter Business Service, Siebel XML/File Converter Business Services, WSDL, and Integration Objects.

Confidential

CRM Analyst/ Developer

Responsibilities:

• Analyzed business requirements, design and developed the most efficient solution.
• Effort estimation for all the requirements.
• Facilitate business requirement, process and design session.
• Perform fit gap analysis on Siebel Public Sector modules and derive estimated effort for implementation.
• Understand overall business operations and help to develop innovative solutions to help improve productivity.
• Interacted with the Client for functional design clarifications of the entire team.
• Development Work included Siebel Configuration, Integration.

Confidential

Siebel Developer/ Analyst

Responsibilities:

• Involved in the Knowledge Transition process of the COMET SFA & Analytics application with inbound\outbound teams.
• Understanding the current application functional\technical flow.
• Analyzed multiple inbound\outbound interfaces (batch files, control files, SQL files).
• Worked on Campaign Management module. Analyzed the List Management functionality.
• Preparation of SAD (Services Appreciation Document) and KB Cube.

Confidential

Siebel Developer/ Analyst

Responsibilities:

• Requirement Gathering
• IDG (In Depth Governance) Preparation
• Functional Specification Document Preparation
• Analyzed and implemented new requirements (including localization). Main areas were Siebel Configuration, Siebel e Script and Siebel handheld.
• Design Document preparation
• Monitored and reviewed the Unit Test Cases
• Interacted with the DMI/ST Team.
• Support SIT/UAT
• Checking Performance issues for the Application.
• Knowledge transfer of Siebel Handheld to other team members.
• Mentoring work done by other resources
• Weekly status meeting co-coordinator. Checking on the status of each team member.
• Defect Prevention Coordinator

Confidential

Developer

Responsibilities:

• Analyzed and implemented new requirements (including localization). Main areas were Siebel Configuration, Siebel e Script and Siebel handheld.
• Design Document preparation
• Monitored and reviewed the Unit Test Cases
• Interacted with the DMI/ST Team.
• Support UAT/SIT

Confidential

Developer

Responsibilities:

• Studied the new core requirements of Pfizer Wave 3 and analyzed them for any impact on the existing Wave1 and Wave2 applications in production.
• Responsible for configuring various object definitions based on the Impact Analysis Document using Siebel Tools 7.7.
• Enhancement of existing application functionality of Siebel business components using Links, Joins, Pick Lists and Drill down Applets.