SUMMARY:

• CFS Project Coordinator for Oracle ERP R11i to R12 Upgrade
• SME for the following Oracle ERP Modules: Contracts, Installed Base
• SME for the following Oracle CRM (Enterprise Services) Modules: Teleservice, Order Management & Workflow
• Technical Writer for Business solutions
• Coordinator for CFS deployment team of Oracle CRM
• Involved in day to day management of key project deliverables
• L3 End User Support for ERP / ES applications
• Expertise / Proficient in MS Office, Oracle ERP / ES, API’s, Business Objects, SharePoint, STAR (JIRA) 3.0, WebEx, QuickBase and QuickBooks. Beginner to Intermediate level in VISIO
• Strong analytical and project management skills
• Experience with AGILE, waterfall and iterative methodologies.
• Ability to multi - task in fast paced environment with attention to detail and a commitment to excellence. Applies professional judgment in interpreting data and results - breaks down information in a systematic and communicable manner.
• Strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Earned NCR’s Six Sigma Yellow Belt. Currently working via ITU online university to achieve Six Sigma Green & Black Belt s.

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Executive Office Administrator

Responsibilities:

• Interface with firm CPA’s, accountants and general staff.
• Advanced working knowledge of MS Office, Adobe, QuickBooks, time and billing software
• Bookkeeping responsibilities include general ledger, inventory, AP/AR, payroll, bank deposits and account reconciliation, reports, and tax forms.
• Process weekly payroll time cards and sheets.
• Prepare monthly and annual balance sheets, income statement, and cash flow statement.
• Responsible for banking responsibilities including bank deposits, electronic and manual check deposits, bank reconciliations, reimbursements, and petty cash.
• Review, analyze, and respond to external/internal vendor inquiries and perform statement of account reconciliations.
• Interact with the Sales team to research customer account issues, including past due accounts.
• Assist President with various projects and/or special projects, as assigned.

Confidential . Suwanee, GA

Project/Program Management Analyst

Responsibilities:

• Teamed with internal business users to identify and document business requirements and processes that support business objectives and initiatives
• Prepared deployment and transition readiness plans for each deployment release
• Authored detailed business requirements (solutions), collaborated with the development team to design and develop functional requirements (solutions) to support the business partners objectives and initiatives utilizing various techniques including use cases, data flow diagrams, swim lanes diagrams, workflow diagrams, screen mock-ups, etc.
• Created detailed test collateral, test cases and conducted systems acceptance testing (SAT), identified defects and implemented enhancements for resolution, conducted End user testing (UAT) to ensure adherence to test plan and functional requirements
• Served as a first point of contact for development staff to understand requirements specifically during the implementation / coding phase
• Provided on-going input into, maintain and manage activities of the application deployment project plan
• Track bugs / issues in JIRA to resolution
• Coordinator responsible for development of supporting materials (business processes, collateral, step by step procedures, guidelines, etc.). Delivered to global users.
• Oracle application and business process SME in assigned business focus areas
• Provided ongoing third level support for the application post deployment
• Responsible for implementing and supporting programs to drive data compliance/quality
• Contributed to key project milestones and global program deliverables as needed.
• Used metric data to drive process improvements.
• Ongoing participation in continuous improvement initiatives: Six Sigma, Lean, AGILE, etc.

Business Analyst / Implementation Coordinator

Responsibilities:

• Transition team member during upgrade to Oracle Enterprise Resource Planning (ERP)
• Instrumental in developing process and procedure ‘Best Practices’ to ensure team members were operating at a baseline skill level as mandated by management.
• Managed large hardware & software rollouts for major financial institutions nationwide
• Coordinated successful delivery and installation of the contracted services and equipment internally and with the customer to meet the customer’s expectations in accordance with the documented scope of work from post-start up activities to final invoicing upon completion. All projects completed with 100% success rate according to contractual obligations.
• Established and maintained daily communication with Project team, both customer & internal) to provide high level of support with attention to detail and quick, efficient problem resolution.
• Provided accurate data reporting to the customer and account teams.
• Acted as a mentor for new IC’s.