SUMMARY:

• 11+ years of IT experience mainly in developing/configuring Sales Force and Siebel CRM Application, Client/Server and Internet/Intranet applications.
• Around 3 years of experience in Salesforce.com CRM platform using Visual force, Apex, Trigger, Workflows and Java Technologies as Technical Analyst both as Administrator and Developer.
• Over 5 years of experience on Siebel Configuration and Customization of Siebel Applications, VB Scripting/e - Scripting (Siebel), Workflows, e-Mail Response, Assignment Rules, Web Services, VBC, Data Models, PL/SQL and Actuate Reports 8. I worked in various modules of Siebel like Call-Center, Sales, Marketing, Service and Finance etc.
• Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API.
• Hands on experiencein Administration setup like manage Users, Security Controls, Data Management, Creating Roles, Profiles and Integration with Salesforce web services.
• Extensive experience in designing of custom objects, custom fields, Pick-list, Page layouts, Workflow, Approval Process, Validation Rules, custom Tabs, reports, design of Visual Force Pages, Dashboards, and Email generation according to application requirements.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Over 3 years of experience on Visual Basic, ASP, .Net, COM, DCOM, MS SQL-Server, ODBC, Oracle, ADO, VSS and Rational Rose 98.
• Involved in all the stages of Software Development Life Cycle including Requirements, Analysis and Design, implementation, integration and testing, deployment and maintenance.
• Experience in interacting with End Clients/Business team, proposing them solutions and managing/handling team of developers.
• Strong project management and team skills with customer interfacing / consulting experience.
• Ability to communicate effectively and clearly between teams and resolve issues quickly.

TECHNICAL SKILLS:

CRM Application: Sales Force CRM, Visual Force, Apex, API, Web Services, Siebel Versions 7.2, 7.5, 6.3 (Configuration, Scripting, Workflow, Assignment Manager, Communication Administration, Document Administration, Smart Script, Server Administration), Siebel EAI, First Logic, VBC

Reports: Actuate Reports 8, Crystal Reports 8

Data Bases: Oracle 10g/9i, SQL Server, MS Access, DB2

Programming Languages: VB 6.0, SQL & PLSQL, VB Script, E-Script

Others: ASP, .Net, COM/DCOM, MTS, UML, Rational Rose 98, Visual Interdev, Visual Source Safe

PROFESSIONAL EXPERIENCE:

Confidential, CA

SFDC Developer/ Technical Analyst

Responsibilities:

• I have worked very closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed various Email templates for outbound email functionality.
• Implemented “Email to Case” for automatic case creation for business groups of Chevron. Involved in creating Distribution list and Group mail box for sending the incoming emails to respective Routing address. Worked in both ‘On Demand’ and ‘Email Agent’ Email to Case implementations.
• Designed, and developed Apex Classes and Apex Triggers for various functional needs in the application.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages and Approval Process to suit to the needs of the application.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com sObjects. Used it to read, extract, and load data from comma separated values (CSV) files. Defined lookup and master-detail relationships on the objects and created junction objects.
• Worked in automating data load using CLI (Command Line Interface) using batch file in Windows Scheduler to take data backup on weekly basis.
• Developed and configured various Reports and Dashboards for different user profiles based on the need in the organization.
• Worked in Production support, handling defects using Remedy tools, interacting with end users on daily basis.

Confidential, San Jose, CA

SFDC Lead Developer/Analyst

Responsibilities:

• Worked on Approval process in Case management system.
• Designed, and developed Apex Classes and Apex Triggers for various functional needs in the application.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Customized page layouts for Case, Contacts, and Accounts depending upon user roles, and groups.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com sObjects. Used it to read, extract, and load data from comma separated values (CSV) files. Defined lookup and master-detail relationships on the objects and created junction objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Trained users on Salesforce.com via webinar session, one-on-one sessions, and in person class room training. Provide demo sessions for clients.

Confidential, CA

SME/Siebel Developer/Analyst

Responsibilities:

• I was involved in requirements gathering and interacting with Business Solution Team, understanding business requirements and transforming them in High Level Design Documents.
• Duties included preparing project plans detailing the timelines and flow diagrams using Visio.
• Was involved in test scenario definition & executing rigorous manual regression tests for their complex Order Placement System functional areas that use numerous embedded inbound & outbound EAI interfaces.
• Have contributed to customer training documentations & programs.
• Involved in UAT with business users and interaction with development team for the defects raised.
• Involved in each phase of Siebel Implementation Life Cycle which includes Analysis, Design, Configuration, Testing and Maintenance.
• Design Business Scenarios using Siebel Tools Configuration. Developed lots of Applets, Views, Picklists, Links, MVLs, Joins etc.
• Writing script (server script and browser script) for various entities.
• Developed various Workflows, creating WF Policies, WF Actions, RCR.
• Involved in Web Services (Inbound and Outbound), Integration Object. This is to integrate external legacy systems with Siebel Application.
• Deployment in Staging/Production environments and Application support.
• Involve in Onsite-Offshore work model. Attend Offshore meeting and leading the Offshore development team based out of India.

Confidential, CA

Sr. Siebel Consultant Developer

Responsibilities:

• Design Business Scenarios using Siebel Tools Configuration. Developed lots of Applets, Views, Picklists, Links, MVLs, Joins etc.
• Writing script (server script and browser script) for various entities.
• Developed Workflows, creating WF Policies, WF Actions, RCR.

Confidential, CA

Sr. Siebel Consultant

Responsibilities:

• Design Business Scenarios using Siebel Tools Configuration. Developed lots of Applets, Views, Picklists.
• Writing script (server script and browser script) for various entities.
• Worked in Account, Contact, Asset, Order entities, Campaign and List Management.
• Developed various Workflows, creating WF Policies, WF Actions, RCR.
• Involved in Web Services (Inbound and Outbound), Integration Object and TIBCO systems for Order Management data flows. This is to integrate external legacy systems with Siebel Application.

Confidential

Sr. Siebel Consultant

Responsibilities:

• Interacting with Business Solution Team, understanding business requirements and transforming them in High Level Design Documents.
• Design Business Scenarios using Siebel Tools Configuration
• Finding solutions to various technical issues and bugs.
• Writing script for various entities.
• Working on workflows.
• Doing health check on Server Components and find solution for Server Component Errors.
• Working on e-Mail Responses.
• Working on Document Administration (Presentation Template).
• Working on Smart Script.