PROFESSIONAL SUMMARY:

• Have 8 years of professional IT experience including 5+ years in Salesforce CRM as developer/administrator.
• Salesforce Certified Administrator & Platform App Builder and Pega Certified Architect
• Have experience in administration, configuration, implementation, technical support and covering Sales Cloud, Service Cloud, Call Center, Chatter & App - exchange applications.
• Extensively worked on customizing various SFDC standard objects like Accounts, Contacts, Opportunities, Cases Entitlements, Service Contracts.
• Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, filed-level dependencies, work-flows and other features for leveraging Force.com platform.
• Worked on Email-to-Case and Web-to-Case to generate new cases; also worked on junction objects, pick lists, Master-Child, lookups, and formula fields.
• Expertise at administrative tasks such as user management, creating & updating profiles, roles & permission sets, tasks & events, email notification and templates, reports and dashboard.
• Experience in developing & analyzing custom reports and providing key performance indicators
• Extensively worked on development activities using apex code including triggers, classes, batch apex classes and schedule classes.
• Expertise in integrating with external systems using SOAP API and REST API
• Hands on experience in data migration tools such as Data Loader, Import and Export Wizard, and Informatica Cloud
• Experience with developing Visualforce Pages for custom UI, and working within Force.com IDE
• Have exposure to Customer Portal and Self Service Portal.
• Have good experience in test methods and writing SOQL and SOSL queries.
• Worked on deployment using Force.com IDE and Change sets and migrating from the dev sandbox to production
• Implemented security and sharing rules at object, field, and record levels for users at different levels within the organization
• Good understanding of Salesforce execution Governors & Limits with an ability to optimize code to acknowledge those limits.
• Experienced in facilitating reviews on business & software requirements specification with client business team
• Facilitated User Acceptance Testing (UAT)
• Helped in preparing user guides, design specifications and of the customers
• Experience with Agile/Scrum environment
• Experience with Pega PRPC in building BPM applications.
• Have very good communication and interpersonal skills and maintained excellent rapport with all clients.

TECHNICAL SKILLS:

Salesforce.com: Force.com IDE, Apex, Visual Force, SOAP/REST APISOQL/SOSL, Data Loader, Informatica Cloud, Connect offlineConnect Outlook, Excel Connector, AppExchange, DupCatcher

Operating Systems: Linux, Windows NT, XP, Vista, & 7

Project & Office Tools: MS Project, MS Visio, MS Office

Web Technologies: HTML, XML, CSS

DBMS: Oracle, MS-SQL, DB2

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Sr Salesforce.com Admin/Developer

Responsibilities:

• Performed the technical requirement analysis
• Participated in Salesforce.com application org setup activities and customized to match the functional needs of the organization.
• Interacted with various business team members to gather requirements and developed application on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed several Triggers, Apex classes and Visual force pages
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized the Dashboards to track usage for productivity and performance of business centers
• Designed and deployed the custom objects & tabs, page layouts, components to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports for the users.
• Supported the data migration activities for salesforce.com sandbox to production instances.
• Provided the to the internal business users to use the application and also build their own custom reports.

Environment: Saleforce.com Platform 14/15, Cloud Sense, Force.com IDE, Data Loader, Microsoft Visio, AppExchange, Pega PRPC 7

Confidential, Ewing, NJ

Salesforce.com Developer

Responsibilities:

• Collected business requirements from business owners for applications that are owned and need to be bundled and documented them in functional specification.
• Configured different page layouts and customized field level security of fields for different objects. Created page layouts, search layouts to organize fields, custom links, custom buttons, and related lists.
• Performed the administrator role by creating roles, profiles and configured the permissions based on the organizational hierarchy requirements.
• Created reports and dashboards for different objects based on the user requirements.
• Configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Performed the activities like insert, update and delete and export using apex data loader.
• Worked on HTTP Callouts.
• Created Apex triggers, and Apex classes based on the complexity of the requirements.
• Used JIRA for stories and bugs tracking
• Worked on different relationships between the objects like lookup and master detail relationships.
• Created junction objects and established many to many relationships.
• Automated workflow to keep applications moving quickly through the approval process.
• Customized Reports and Dashboards to give access to reliable, real-time recruiting application.
• Designed and developed Apex classes, Extensions and Apex triggers for various functional needs in the applications.

Environment: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules.

Confidential, Wilmington, DE

SalesforceDeveloper

Responsibilities:

• Involved inSalesforce.com application Setup activities and customized the apps to match the functional needs of the organization.
• Agile Development Methodology was followed for the implementation
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects ofSalesforce.com (SFDC).
• Worked on variousSalesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Leads, Campaigns, Reports and Dashboards.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created page layouts according to the user requirements.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Visual Force Pages to suit to the needs of the application.
• Created Test Classes and used SOQL queries based upon the requirements.
• Designed and developed Apex Programs, Triggers for various functional needs in the application.
• Design of Visual Force Pages, Dashboards and various other components as per the client and application requirements.
• Used controllers like standard or custom to handle the SOQL queries according to the requirements.
• Used Data Loader for insert, update and bulk import or export of data fromSalesforce.com SObjects Used it to read, extract, and load data from comma separated values (CSV) files
• Implemented Apex Data loader "Command Line Interface (CLI)" to automate the data loading process for the sand box refresh activity.
• Worked on Data Mapping for importing the accounts and contacts data for the organization from the Excel sheets.
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.

Environment: Saleforce.com platform, Data Loader, HTML, Sandbox data loading, Windows XP Pro, Visual force

Confidential, Mclean, VA

Salesforce Developer

Responsibilities:

• Involved in setting up field level access for each custom object created based on the user's role within the organization.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
• Worked with field & page layout customization for the standard objects like Account, contacts and Leads.
• Involved in daily SCRUM and splint planning meetings
• Involved in customizing custom objects, tabs, fields, and page layouts as per the business need.
• Have worked on moving data from external legacy system into Salesforce application using Data loader & CSV files.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com
• Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces.
• Worked on role hierarchy & sharing rules to configure visibility.
• Created, updated and executed automated test scripts in the QTP tool
• Created new Reports & Dashboards for performance improvements.
• Developing Triggers with bulk-safe and have a minimum of 75% code coverage.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented case management automation (on Case Object) to track and solve customer’s issues Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Designed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.

Environment: Saleforce.com platform, Apex Language, Salesforce1, Triggers Visual Force (Pages, Component & Controllers), Chatter, Data loader, Salesforce.com Data Loader, Informatica ETL On Demand, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services

Confidential

Pega Developer

Responsibilities:

• Gathered the business/user requirements through interaction and research.
• Conducted Pega walk through sessions and participated in project planning and scheduling sessions.
• Coordinated all the technical, business and process meetings with cross-functional team.
• Worked very closely with the client’s business and TriZetto’s team in resolving any conflicts in terms of system requirements.
• Worked with the hosting teams, both on-site & off-shore, to set-up and configure the Pega development, UAT & production environments.
• Worked on the class structures and maintained rule sets & versions.
• Built flows, flow-actions, UI including all the harness & section rules and decision rules.
• Configured all the Pega agents to fetch the errored out records from different staging tables.
• Designed and developed all the work queues and related rules.
• Designed and developed activities, class structure, data model, validation rules, and SQL Connector rules.
• Designed and developed several CPM HC member service items.
• Integrated CPM HC Member Management across SOA Service Layers
• Conducted extensive unit testing and system testing.
• Worked in moving the code to UAT, SIT and Prod environments.
• Performed peer reviews
• Worked with client in creating access to the end-users and them.

Environment: Pega PRPC, CPMHC, Web Sphere, Oracle DB, Microsoft Visio 2003, Java, JavaScript, XML, HTML.