PROFESSIONAL SUMMARY:

• Created and maintained administrative and development related tasks like Roles, Profiles, Visual Force pages, Users, Custom Reports, Email Alerts, Entity Relationship Diagrams and Page Layouts.
• Created and administered Validation Rules, Formula Fields, work flows, e - mail services and approval processes using customization & Apex and improved Workflow Issues, Workflow rules, restart workflows, reset data fields, test and fix the validation rules.
• Hands on experience on creating Email Services, Approvals, Reports, Dashboards, Actions, Tasks and Events
• Apex Development experience on the Force.com platform including the ability to write triggers, Controllers and develop Visualforce pages
• Performed simple and complex daily administration tasks such as data manipulation, data migration by using data loader and Import wizard, merging of duplicate records, managing custom fields, objects, Junction objects, layouts, list views, security configuration, and overall system configuration
• Proficiency on Eclipse IDE with Plug-in for writing business logic in Apex programming language.
• Embeddedforce.combest practices into my programming.
• Extensive experience in deploying between the Production and Sandboxes by Force.com.
• Possess ability in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Working knowledge of Salesforce Chatter and reporting Snapshots on chatter
• In depth knowledge and used Lightening Process Builder and created, used Lightening Components
• Capable of creating Master- Detail and Look-up relationships, Customizing Apps, installing AppExchange Applications, web-to- lead, Web-to case, Email-to- case.
• Comprehensive understanding of Service cloud, Sales Cloud, Support Clouds
• Excelled in areas like Security, Customization, Data Administration, Development and Support, Production Support and testing
• Implemented Custom Tabs, roles based page layouts, Pick-lists, Dependent Pick-lists
• Comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Contacts Management, Account Management, Opportunity Management, Case Management, Quote, Products, Price books and Forecasting.
• Applied Sharing rules, handled Page Layouts, Search Layouts and Related List. Defined field Dependencies, created Custom buttons.
• Worked on force.com migration tools like force.com IDE and CRM UI
• Strong knowledge on SAAS, PAAS, IAAS

TECHNICAL SKILLS:

Salesforce API tools: Eclipse, Apex Explorer, Offline Edition, App Exchange Data Loader

SFDC: Apex Classes, Apex Triggers, Test Classes, Apex Custom Controllers and Extension, Apex Web Services, Visual force (Pages, Components & Controllers), Validation Rules, Work Flows, Dashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-in, Apex Explorer, Sandbox development and testing, Apex Data Loader, Connect OfflineSOQL, SOSL, Ajax Toolkit.: Salesforce

Integration Tools: Data Loader

Languages: Apex, C, Java

PROFESSIONAL EXPERIENCE:

Confidential, California

Salesforce Administrator / Developer

Responsibilities:

• Organized Profiles, Role Hierarchy, Permission Sets, OWD and Sharing rules to apply appropriate security controls
• Analyzed best tool for data import, export, update, deletion.
• Troubleshooting common user access and visibility issues on a regular basis. Created workflow and flows to automatically deactivate freeze users on a certain date
• Created an interactive UI for the sales team using Flows and Visualforce to help sales team for creating a questionnaire to be filed by Client.
• Ensuring better UI for sales team when filling data across numerous fields on an opportunity
• Created Apex trigger to automate the process of updating multiple objects and sending out
• Automated the process of loading data from test automation tool into Salesforce using Apex Email Services
• Enabling IT Team to view real time and historical updates from our Automation tool in Salesforce
• Creating Apex class to parse the Email received from Automation tool and updating Account data with extracted information
• Designed various types of email templates to be sent to clients/prospects.
• Monitored new Salesforce released features/apps and functionality to provide recommendations to management
• Experience with Salesforce AppExchange integrations
• Responsible for developing in Visualforce, Apex classes to build customized solutions that support business requirements and drive key business decision

Environment: Saleforce.com platform, Apex Language, Visualforce pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential - Norwalk, CT

Salesforce Administrator

Responsibilities:

• Develop, document, maintain and enforce data processes and procedures designed to improve and maintain a high level of data quality and integrity
• Responsible for Salesforce.com inquiries regarding issue resolution from all parts of the Sales and Product Marketing organization
• Customized Salesforce layout & functions to best suit employer's needs.
• Overall optimized workflow, and increased both comprehensibility and potential of clients to utilize Salesforce to the fullest extent
• Managed multiple sandbox environments
• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions
• Designed scalable and efficient solutions to Sales and Support requirements - be that dashboards, reporting, ticket handling etc.
• Managed user setup, records, profiles and roles to ensure accuracy of data.
• Experience with Sales hierarchies, data modeling, custom objects, permissions and user defined objects
• Management of Salesforce1 Mobile application as Administrator

Environment: SalesForce.com Platform, Data Loader, MS Office, Reports, Dashboards, Custom Objects, Email Services, Security Control & Windows.

Confidential, San Jose, CA

Salesforce Business Analyst / Administrator

Responsibilities:

• Customizing Company Profile, Security Controls and Communication templates of the organization as per the organization requirements.
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Conduct business analysis by working with end users to identify system, operational requirements
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns
• Troubleshooting user issues, setting up profiles and assisting with business adoption of Sales Force capabilities
• Batch/bulk exports and updates of data between Salesforce and registration platform
• Regularly performed data de-duping and cleanup procedures
• Developed analytics using demographic and demand data
• Organized and managed all information pertaining to our event members/attendees (photos, logos bios etc.) in Dropbox and Salesforce

Environment: SalesForce.com Platform, Data Loader, MS Office, Reports, Dashboards, Custom Objects, Email Services, Security Control & Windows.

Confidential, TX

Salesforce Developer

Responsibilities:

• User account management, creation of custom reports and Dashboards, how to documents and lead sessions
• Project management on key projects
• Development in Salesforce SFA, Force.com, Apex Classes, Apex Triggers, Integration, Visual Force
• Designing, user interface, data models and custom applications security
• CRM customization, sales operations and support salesforce.com admin and Demand tools
• Data importing into Salesforce. inc, data cleansing, using lookups to match records from multiple objects to one another
• Worked in the Salesforce.com development environment which includes custom objects, workflows, triggers, the Force.com IDE, migration tools, SOSL and web services
• Worked on Salesforce API integration, Chatter, Salesforce Mobile, Salesforce CRM
• Deployed Visualforce pages, Apex classes and triggers
• Created Salesforce.com Apex triggers on customized objects, writing Apex classes, Apex controllers, test classes and developing Visual Force Pages

Environment: Apex, Visual Force, Data import, Dashboards, Reports, Account Management

Confidential

Salesforce Administrator/ Lead

Responsibilities:

• Creating Dashboards for various teams for Business Review and decision making
• Data Management - Clean Up, De- Duplication, Merging of Records, Importing Data
• Responsible for creating Fields, Workflows, Record Type, Page Layouts, Designing and Configuring user profiles.
• Used Workflow Actions to create email alerts and intelligence to improve user adoption
• Web2Lead implementation capturing leads from various customer data capture points in the company website
• Issue tracking and resolution
• Capable in the use of Data Loader and in manipulating data to load to Salesforce
• Created and managed SFDC pages, fields, business rules (validations and workflow), and more in support of business requirements
• Worked on declarative features (workflow, process builder, etc.) to accomplish process automation
• Assisted in performing data cleanup, extraction, and mass changes using the Apex Data Loader
• User Management and License Management
• users

Environment: Data Loader, Reports, Dashboards, Custom Objects, Fields, Workflows, Web2Lead

Confidential

Salesforce Developer

Responsibilities:

• Worked on Salesforce.com APEX data loader, Salesforce.com web services API
• Implemented Force.com solutions that adhere to platform best practices and performed peer code reviews
• Built, tested, version and deployed managed packages and apps in the AppExchange
• Added features and fixed bugs in Salesforce components
• Designed and implemented custom applications on Force.com using APEX programming
• Worked on advanced Salesforce.com development tools and techniques like APEX language, Force.com custom development, triggers, controllers
• Worked on the Life Cycle of Development including Salesforce Deployment/Packaging effectively using Metadata API
• Implemented custom platform development, integrations, automation, middleware tools and complex data migrations
• Implemented Apex triggers/classes as well as experience building custom user interfaces, using Visualforce pages, Salesforce sharing model and apex-based sharing and Person Accounts
• Defined and documented technical requirements for data, workflow, logical processes, interfaces with other systems and/or services, internal and external checks and controls, and outputs

Environment: Apex, Data Loader, AppExchange, Force.com, Triggers, Controllers, Apex classes