SUMMARY:

• With 8 years of overall professional IT experience including 6 years of extensive experience in Salesforce.com CRM and Force.com platform as both Administrator and Developer and over 2 years of experience in Java/J2EE Technologies.
• Strong Experience in Developing client specific solutions using Apex classes, Triggers, Controllers & Controller Extensions, Visualforce Components, Test Methods.
• Analyzed Sales, Marketing, Customer Service and Support business processes used by salesforce.com customers and recommended ways to improve their processes using Salesforce.com.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Experience working with Salesforce.com Sandbox and Production Environments.
• Excellent skills in creating/troubleshooting/modifying Apex code and Visual force pages.
• Strong knowledge on Administration setup, Apex, Visual force and experience with different SFDC development tools like Force.com, Eclipse IDE.
• Experience in implementing complex business logic with inthe Governor Limits enforced by Salesforce.
• Experience in writing test classes and test methods to ensure maximum code coverage in production instance.
• Experience in integration of Salesforce.com applications with other applications with an emphasis of the REST/SOAP Web Services.
• Experience in working with Cloud Computing / Saas technologies.
• Extensive experience in designing of Custom Objects, Custom Fields, Pick List, Role based Page Layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report folders, report extractions to various formats, design of Visualforce Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Experience in Sales cloud, Service cloud, Custom Cloud, Chatter and App Exchange applications.
• Experience in creating and activating the Marketing Campaigns in Salesforce.com.
• Working Knowledge on SFDC, CRM, SFA and billing Modules (Sales process automation, Lead and marketing automation, Mass marketing automation, Customer care, Accounts Receivables, Credit Limit process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting).
• Having administration Configexperience on CRM applications like data exports &imports, application support, security administration, CMC maintenance, and release management.
• Designed and Developed various Inbound/Outbound Web services to enable real time integrations.
• Functional Expertise in Salesforce Automation (SFA), Marketing Automation and Case Management.
• Extensive knowledge about Salesforce setup menu, Configuration, Custom application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Expertise in querying salesforce database using SOQL & SOSL queries using Force.com Explorer.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, and SOAP.
• Have end to end knowledge on Agile Methodology, worked with Scrum Masters, IM PMs on requirements.
• Experience in Batch Apex and Schedule Apex Development.
• Extensive Experience in data migration and integration using Data loader Utility.

TECHNICAL SKILLS:

Salesforce Technologies: SalesForce.com, Force.com, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Components,S - Control, Apex Web Services,Partner WSDL & Enterprise WSDL,Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools: Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform (Sandbox and Production).

ETL Tools: DataLoader,Salesforce-to-Salesforce,Apex- Explorer.

Languages: Apex, Java, HTML, XML, CSS, AJAX.

Database: SQL Server 2008, Oracle,MySQL.

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Tools: MS Office, MS Excel, Silverlight, Eclipse IDE.

Application/Web Servers: IBM Websphere 4.x/5.x,Apache Web Server, Tomcat 6.x

PROFESSIONAL EXPERIENCE:

Confidential, Owings Mills, MD

SalesForce.com Developer/Admin

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Customtabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Customized tabs for different business users groups and business centers.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Implemented various Custom Reports and deployed them for different business user levels.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Provided the to the internal business users to use the application and develop their own custom reports.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

Environment: SaleForce.com platform, Salescloud, JavaScript, HTML, Apex, Visual Force, Apex Explorer, SOQL, SOSL, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Security controls, Reports, VisualForce Controllers, Workflow and Approvals and Eclipse IDE, Microsoft Excel, MS Project, Rational Clear case, UML, Quality Centre.

Confidential

SalesForce.com Developer/Admin

Responsibilities:

• Production Support and lots of enhancements on top of an existing system were part of this project.
• Responsible for creating and customizing Page Layouts, Record Types, Email Templates, Validation Rules Workflows, Approval Process.
• Responsible for creating Users, Profiles, Roles and Permission Sets.
• Worked on Security settings for objects at Profile, Role and Organization level.
• Created Sharing rules for various objects.
• Worked on Reports and Dashboards.
• Worked on application functionality by checking the dependencies.
• Responsible for writing Apex Triggers, Apex Classes and Visual force Pages.
• Worked on Schedule Apex and Batch Apex for deleting unused accounts.
• Responsible for migrating Meta data from one sandbox to another sandbox using Change Sets.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab
• Worked on Documentation which includes Technical Documentation and Test Cases
• Worked on Apex Data Loader for various activities.
• Worked on Deployment using Force.com IDE tool.

Environment: Custom Objects, Page Layouts, Email Templates, Validation Rules, Workflows & Approvals, Users, Profiles, Roles, Apex Triggers, Apex Classes, Visualforce Pages, Change Sets, Force.com IDE tool, Schedule Apex, Batch Apex.

Confidential, Chicago,IL

Salesforce Admin/ Developer

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization
• Responsible for setting up Webservices integrations.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Implemented Apex Data loader “Command Line Interface (CLI)” to automate the data loading process for the sand box refresh activity.
• Designed various Webpages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Experience working with Customer Communities and Partner Communities.
• Designed, and developed Apex Classes, Controller Classes, extensions and ApexTriggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validationrules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Responsible for Agile methodology testing package upgrading in sandbox org & deploying in production org.
• Integrated Salesforce.com for mass Email management and designed various custom Email templates.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com S-Objects Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Environment: Saleforce.com platform,Sales cloud,Force.com IDE, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.s

Confidential, Chicago, IL

Salesforce Developer (Support &Enhancement)

Responsibilities:

• Production Support and lots of enhancements on top of an existing system were part of this project.
• Responsible for creating and customizing Page Layouts, Record Types, Email Templates, Validation Rules Workflows, Approval Process.
• Responsible for creating Users, Profiles, Roles and Permission Sets.
• Worked on Security settings for objects at Profile, Role and Organization level.
• Created Sharing rules for various objects.
• Worked on Reports and Dashboards.
• Worked on application functionality by checking the dependencies.
• Responsible for writing Apex Triggers, Apex Classes and Visual force Pages.
• Worked on Schedule Apex and Batch Apex for deleting unused accounts.
• Responsible for migrating Meta data from one sandbox to another sandbox using Change Sets.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab
• Worked on Documentation which includes Technical Documentation and Test Cases
• Worked on Apex Data Loader for various activities.
• Worked on Deployment using Force.com IDE tool.

Environment: Custom Objects, Page Layouts, Email Templates, Validation Rules, Workflows & Approvals, Users, Profiles, Roles, Apex Triggers, Apex Classes, Visualforce Pages, Change Sets, Force.com IDE tool, Schedule Apex, Batch Apex.

Confidential - Rockville, MD

Java Developer

Responsibilities:

• Involved in analyzing the business needs system and database designing.
• Recommendations on the client architecture to solve the business problem at hand while addressing the requirements.
• Developed the Templates using Jamon.
• Implemented bulk uploaded for inventory through Excel CSV using Excel API (Apache POI).
• Implemented Email Sender for sending emails (text html att cc & bcc) using Java Mail.
• Test and write test cases for application using JUnit
• Generated the reports in PDF format using Itext APIs.
• Involved in database designing
• Configured and used JDBC in Persistence Layer.
• Involved in enhancements.

Environment: Struts, JDBC, Tomcat, Jamon, Itext, JSP, Servlets, Oracle, VSS, TOAD, My Eclipse