PROFESSIONAL SUMMARY:

• Over 9+years of professional experience in IT industry, maintaining a cutting edge of technical and management skills with up - to-date industrial knowledge, including 8 years of extensive knowledge of Salesforce.com CRM and its Life Cycle as Administrator/Developer.
• Extensive knowledge ofCRM Administrator and Developer including analysis, modeling, design, coding, testing and implementation on various domains like Manufacturing, Insurance and Finance.
• Proficient in SFDC development using Visual Force Pages, Force.com IDE, SOQL, SOSL, Components, MVC architecture and DML statements.
• Good Experience in writing Apex classes to check at least 75% of code coverage before deploying to production.
• Extensive knowledge of Web Services like WSDL, HTML, XML, CSS, REST API, SOAP API, BULK API, Force.com callouts, Batch and Schedule Apex programs.
• Hands on experience in implementation and customization of SFDC using Apex (Classes, Controllers & Triggers), Apex Scheduler, Visual Force pages, Apex Web Service, Batch Apex, Custom Tabs, Custom Objects, Analytic snapshots and Dashboards.
• Strong knowledge in ETL tools such as Apex Data Loader and Informatica etc.
• Experience in Salesforce.com customization using the Classes, Standard Controllers, Custom Controllers, Controller Extensions and Web Services API.
• Experience in Implementation and Integration using Custom objects, Triggers, Workflows/Workflow rules, Approvals, SControls, Apex classes and Visual Force Pages.
• Hands on experience on custom Objects, Page layouts, Custom fields, Workflow Alerts and Actions, Validation Rules, Approval Process
• Good knowledge in data migration using Apex Data Loader, Import Wizard and other integration tools such as Power Center, Informatica Cloud, Cast Iron and CTI (Computer Telephone Integration).
• Worked on Salesforce APIs, profiles, and security model while maintaining and configuring development and test instances for internal sandboxes.
• Have exposure in Customer Portal and Partner Portal.
• Very Good Experience in Customizing User Interface of salesforce CRM using APEX programming, Custom Controllers, Visual force, CSS and JavaScript libraries.
• Experience defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs.
• Eperience in creating Email Templates, Custom Apps, Custom Objects, Fields, Buttons, creating Sharing Rules, Page Layouts, Search Layouts, Record Types and Related List.
• Strong experience with administrative tasks like managing Users, Roles, Profiles, Permission Sets, and Validation rules, Workflows, Approvals, Data migration and Deployments.
• Implemented Lead Management (Web-to-Lead, assignment, auto-response rules) and Case Management (assignment, escalation, auto-response rules and Email-to-Case).
• Hands on experience in creating Report Types, Reports, Dashboards and Scheduling Report Runs.
• Good Analytical problem solver, ability to anticipate issues, resolve functional and technical concerns to improve efficiency.
• Ability to handle pressure and meet deadlines in coordinating multi task in a work/project environment. A good team player with effective interpersonal and communication skills, adept at building productive relationships and building rapport with a diverse set of individuals.

TECHNICAL SKILLS:

Salesforce: Objects, Workflow & Approvals, Apex Language, Batch Apex, Apex Scheduler,Apex Classes/Controllers, Apex Triggers, Visual Force Pages, Data Loader, Migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, Eclipse, Force.com Explorer, Apex Data Loader, Force.com Platform (Sandbox, and Production),Sales and Marketing Cloud, Service Cloud, Community Cloud, Chatter.

Salesforce Tools & Integration Tools: Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Workbench.

Web Technologies: HTML, CSS, XML, Java Script, Ajax.

Languages: Apex, C, Java.

Operating Systems: Windows/XP/, MAC, linux and unix.

Databases: SQL Server and UDB.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Admin and Developer

Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Cases, Campaigns, Reports and Dashboards.
• Built efficient Client Services Ticketing system using Cases object. Implemented Email to case, Web to Case Functionality in the ticketing system.
• Created Record types, Rollup Summary, Workflow rules, Approval process, Auto Response rules and Validation rules to ensure data is validated and automate business logic conditionally.
• Created and maintained Salesforce.com application user Profiles, Roles, Permissions Security controls, Sharing Settings, audit trail setup and also configured Field level security for different profiles.
• Created Queues, Public Groups and Email Templates, and used Email templates in HTML.
• Built Reports and Dashboards to continuously monitor data quality and integrity and assist users with report design and management and Customized the Dashboards to track usage for productivity and performance of business centers.
• Developed Apex Triggers, Visual Force Pages and Controllers and managed to support the business workflows.
• Developed various Batch Apex classes and scheduled those using Apex Scheduler.
• Involved in data mapping and migration of data from legacy systems toSalesforce.com Objects and fields.
• Troubleshoot the issues with custom merge process and integrations with different applications.
• Extensively worked with Data Loader and Bulk API to import or export the data from Salesforce.com objects in very large volume.
• Developed apex REST web services classes for external applications accessingsalesforce.com data with restricted access.
• Involved in Data Mapping and Data Migration from legacy SQL SERVERsystems to SalesForce.com.
• Set up integration between Salesforce and MS-SQL using DB-AMP.

Environment: Salesforce, Luminate Online, IBM Initiate, Greater Giving, SQL SERVER, Apex Data Loader, Force.com IDE, SOQL Explorer, Chatter, DB Amp, Marketo, CRM Pledgemaker.

Confidential, Chicago, IL

Salesforce Admin and Developer

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements.
• Involved in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Created custom objects, custom Fields, Validation Rules, and formula fields.
• Created Visual force pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min and pull information that is changed since last sync run.
• Implemented the requirements on Salesforce.com platform using Force.com IDE Plug-in -Eclipse.
• Deploy using Force.com IDE tool, Change sets and Eclipse for sandbox to production environments.
• Developed scripts to load forecast data from salesforce.com.
• Created technical design document and functional design documents as per business requirement.
• Developed integrations to integrate data from Salesforce.com usingSFDCAPIs.
• Created Page Layouts to organize fields, custom links, related lists, and other components on records.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

Salesforce application lead consultant

Responsibilities:

• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, Validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Worked on CTI Computer Telephony integration with Salesforce.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs of the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on the application of Service Cloud.
• Involved in Strategic Planning, Design, Support and Solution Alignment.
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica Power Center.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Worked on Dimensional Modeling, Data Cleansing and Data Staging of operational sources using ETL processes.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Created ETL test data for all ETL mapping rules to test the functionality of the Informatica mappings
• Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from homegrown applications by using the homegrown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Worked as onsite and offshore support for the clients.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, JavaScript, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Informatica, SQL queries, PL/SQL procedures, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Minneapolis, MN

Salesforce Administrator

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Worked with Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Established relationships between various objects using Master Detail relationship, Lookup relationships and created the Junction objects.
• Developed and configured Custom Reports and Report Folders for different user groups and also configured the Analytic Snapshots for the sales performance and lead generation statistics.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created User Roles and Profiles, Security controls, Sharing Settings, audit trail setup and also configured Field level security for different profiles.
• Created the Validation Rules, Workflows for automated lead routing, lead escalation and email alerts. Queues,Public Groups and Email Templates.
• Created and customized Page layouts for standard and custom objects.
• Involved in Data migration, Data Imports using Data loader and Bulk API.
• Implemented Web to Lead, Web to Case functionality.
• Communicated with users in the organization using chatter, shared files and feeds.
• Involved inSalesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Environment: Salesforce.com, Force.com IDE, Developer Console, SOQL, Apex, Visual Force, Force.com Data Loader, Page Layouts, Visual Force Controllers, Extensions, HTML, CSS.

Confidential

Salesforce Administrator

Responsibilities:

• Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software requirements.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Configured Campaign Management, Campaign Influence and Lead Conversion.
• Configured the Case Management Process.-
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Worked with Apex Scheduler to invoke batch Apex classes at regular intervals.
• Implemented CSS for Visual Force pages and experience working with Partner portal system.
• Added methods that can be called from Visualforce pages to Controller Extensions.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Created Visualforce pages that could be rendered as PDF's, build dashboard components and define email templates.
• Used Grid buddy to generate reports on multi objects and put related data in one view to help a clear perspective on business decisions.
• Used Pick lists, Dependent Pick lists, and Record Types to enforce data quality.
• Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked with Approval processes that use Email Approvals and parallel Approval steps.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Participated in JAD sessions involving Business Users and Sponsor groups to analyze and understand the business requirements.
• Implemented Case Management Automation to track and solve Customer’s Issue.

Environment: Salesforce.com Platform, Apex language, Apex Custom Controllers, Visual force pages, Data Loader, HTML, JavaScript, Workflows, Approvals, Reports, Custom-Objects, Reporting Snapshots, SOQL, SOSL, Integration, Force.com Platform (Sandbox and production), Force.com IDE.

Confidential

Java Developer

Responsibilities:

• Part of the technical team in the development of Model View Controller (MVC) Model architecture to handle configuration, database connectivity, and template management allowing the developer to focus on application-specific business logic.
• Participated in data base design and writing complex queries to read the data from MS SQL Server.
• Communicated with the testing team in writing test plans and test cases and execution of test cases.
• Developed front-end using H\/TML and performed validations using Java Script.
• Developed JavaBeans that are used by various modules of the application.
• Developed and written test cases for Borrower Module using Java.
• Used CVS for Source Control and Version Management.

Environment: Java, JSP, Servlets, JDBC, JavaScript, MySQL, JUnit, Eclipse IDE.