PROFILE:

• Having 6 years of experience in confidential CRM including Implementation, Development, Configuration and upgrade experience
• Strong technical skills include development and customization of applications to suit specific requirements for various clients utilizing Siebel Tools, Visual Basic, Oracle, SQL
• Extensive experience in application development using  confidential including Siebel Call Center, Siebel Support, Siebel VB, EIM, EAI, Workflow
• Extensive experience in development of applications using Visual Basic, COBOL, Oracle, PL/SQL, SQL Loader, EDI, HP Unix
• Experience with ETL tools like Informatica
• Excellent Communication, Analytical, Interpersonal skills, Capable of working well as a lead, team member as independent/group
• Extensive Siebel background including performing Technical Architecture, Design/Process mapping, Tools configuration, Workflow, eScript, EIM, Siebel Actuate, Siebel Data Model and Server Administration.
• Expertise in Siebel Configuration, Siebel Data model, Siebel Architecture, EIM Interfacing with Legacy/Proprietary DB, Integrating Siebel Applications with third party
• Involved in every SDLC phase of the project with thorough understanding of the delivery process and expectation
• Lead and Manage offshore team for successful implementation of Siebel Systems
• Knowledge on Oracle BI, Business Objects.

TECHNICAL SKILLS:

Siebel Applications: 7.x, 8.0, 8.1.1,8.1.3 Siebel Call Center/Service Siebel Marketing Siebel Sales Siebel eCommunication Siebel Finance Siebel pharmacy Siebel PRM Siebel PRM Portal

Business Processes: Accounts, Contacts, Activity, Service Requests Mgmt Pricing, Quotes Change Request Marketing

Integration: Siebel EAI Siebel EIM MQ Series

ETL Tools: Informatica Power Center (6.x, 7.x, 8.x) SQL Server PL/SQL

Reporting Tools: Actuate 7.x/8.x Business Objects.

Databases: Oracle 7.x/8.x/9.x/10g SQL Server 6.5/7.0/2000

Operating Systems: Windows Server 2008 Sun Solaris HP - UNIX

PROFESSIONAL EXPERIENCE:

Confidential, Washington, D.C

Senior Siebel Configuration & Integrator

Responsibilities:

• Created Technical Design Document and Conversion Design Document.
• Configuring the UI (Screens, Views, Applets) (Call Center)
• Using eScript enhanced the functionality by writing the Business Service.
• Worked on Workflows, Business Service and EAI Integrations (Inbound and Outbound).
• Using Server Script in Custom BS. Using Server Scripting for Business Requirement.
• Worked on Vanilla Business Services (EAI XML Converter, EAI Siebel Adapter, EAI HTTP Transport)
• Configured the Internal and External IO as per the requirement.
• Worked on Oracle Fusion (SOA, BPEL) and Siebel Integrations requirement like Design and Development.
• Extensively worked on Inbound Web Service and Outbound Web Service for communicating with Systems (Fusion and WEB)
• Created the LOV Types and Values.
• Worked on Workflows for the requirements.

Environment: Siebel 8.1.3, Siebel Call Center, Siebel eCommunication, Oracle 10g, EAI, Web Services, Configuration

Confidential

Senior Siebel Configuration & Integrator

Responsibilities:

• Created Technical Design Document and Conversion Design Document.
• Worked on Task UI.
• Configuring the UI (Screens, Views, Applets) for DSA (Tour Request, Tour Administration etc ...) (Call Center)
• Using eScript enhanced the functionality by writing the Business Service.
• Worked on Workflows, Business Service and EAI Integrations.
• Using Server Script in Custom BS. Using Server Scripting for Business Requirement.
• Worked on Vanilla Business Services (EAI XML Converter, EAI Siebel Adapter, EAI HTTP Transport)
• Configured the Internal and External IO as per the requirement.
• Worked on MQ and Siebel Integrations requirement like Design and Development.
• Extensively worked on Inbound Web Service and Outbound Web Service for communicating with Systems
• Created the LOV Types and Values.
• Knowledge in Oracle BI. Worked on Business Objects for Reporting. Worked on CRMDesktop.
• Worked on Workflows for the requirements.

Environment: Siebel 8.1.3, Siebel Call Center, Oracle 10g, EAI, Web Services, Configuration

Confidential

Senior Siebel Configuration & Integrator

Responsibilities:

• Worked on Pricing Administration and Quotes extensively.
• Configuring the UI(Screens, Views, Applets) for Pricing Program Admin
• Customized the Screens, Views, and Applets as per the business requirement.
• Configured Hierarchical Picklist for Area/Reason/Sub - Reason fields on Action BC.
• Configured Drill Downs, Picklists, User Properties, Joins, Links, MVF and MVG’sas per the Client needs.
• Used the BC Read Only Field, On Field Update Set, Always Enable Field, Always Enable Child,NoDelete Field, Named Method User Properties to achieve the data driven behavior of the Business Components and Fields.
• Using eScript enhanced the functionality by writing the Server Scripts as well as theBrowser Scripts at the Business Component and Applet level.
• Worked on Workflows, Business Service and EAI Integrations.
• Using Server Script in Custom BS.
• Using Server Scripting for Business Requirement.
• Worked on Vanilla Business Services (EAI File Transport, XML Hierarchy Converter, FINS Industry XML Query Service, EAI XML Converter, EAI Siebel Adapter, EAI HTTP Transport)
• Configured the Internal and d External IO as per the requirement.
• Extensively worked on Inbound Web Service and Outbound Web Service for communicating with Systems
• Created the LOV Types and Values.
• Worked on Workflows for the requirements.

Environment: Siebel 8.0, Siebel PRM, Oracle 10g, EAI, MQ Series, Configuration

Confidential

Senior Siebel Configuration & Integrator

Responsibilities:

• Involved in analysis of requirement analysis of integration of Siebel to/from external sources.
• Worked on Service Request, Activities, Contacts, Patients and Employee Entity extensively.
• Configuring the UI(Screens, Views, Applets) for Service Request Entity
• Customized the Screens, Views, and Applets as per the business requirement.
• Configured Hierarchical Picklist for Area/Reason/Sub-Reason fields on Action business component.
• Configured Drill Downs, Pick lists, User Properties, Joins, Links, Multi Value Fields and Multi value Groups as per the Client needs.
• Used the BC Read Only Field, On Field Update Set, Always Enable Field, Always Enable Child, NoDelete Field,
• Named Method User Properties to achieve the data driven behavior of the Business Components and Fields.
• Using eScript enhanced the functionality by writing the Server Scripts as well as the Browser Scripts at the Business Component and Applet level.
• Worked on Workflows, Business Service and EAI Integrations.
• Using Server Script in Custom BS.
• Using Server Scripting for Business Requirement.
• Worked on Vanilla Business Services (EAI File Transport, XML Hierarchy Converter, FINS Industry XML Query Service, EAI XML Converter, EAI Siebel Adapter, EAI HTTP Transport)
• Configured the Internal and d External IO as per the requirement.
• Extensively worked on Inbound Web Service and Outbound Web Service for communicating with Systems
• Created the LOV Types and Values.

Environment: Siebel 7 8, Siebel eMedical, ePhrama, eClinical, eService, Oracle 10g, EAI, MQ Series, Configuration, implementations

Confidential

Siebel EAI Specialist

Responsibilities:

• Involved in analysis of requirement analysis of data import to Siebel from external sources.
• Configuration using Siebel Tools - Configured different Objects like Business Objects, Business Components, Applets, Views, Screens, Applications, Joins, Links, MVL, MVG Applets, Pick Applets and Associate Applet
• Involved with Siebel configuration and EAI development
• Involved in Development of Workflow Processes
• Worked on Siebel EAI Business Services like EAI XML Converter, Siebel EAI Adapter to Siebel Integration Objects
• Extensively worked on Inbound Web Service and Outbound Web Service for communicating with Systems
• Configured the Data Mapper.
• Worked on Outbound Communication to External System.
• Created the LOV Types and Values.
• Integration with Siebel to Web Portal via SAP-PI.
• Integration through Web Service like Inbound and Outbound Communication.
• First Logic used for the Address fetching.
• First Logic is used for getting address for US and Canada.
• First Logic is used at Bus Comp level for the Integration with systems.
• Involved in Developing Business Services and its methods, which are used by the Work Flow process in order to achieve the Business Rules
• Supporting the various issues related to Siebel application, Siebel EAI, Siebel Configuration jobs in day-to-day business

Environment: Siebel 7 8, Siebel Call Center, eService, Oracle 10g, First Logic, SAP PI, EAI, Configuration

Confidential

Siebel Technical Specialist

Responsibilities:

• Involved in analysis of requirement analysis of data import to Siebel from external sources.
• Worked on Policy Entity extensively.
• Configuring the UI(Screens, Views, Applets) for Policy Entity
• Configured the Screens, Views, Applets, Business Objects, Business Components, Drill Downs, Picklists,
• User Properties, Joins, Links, Multi Value Fields and Multi value Groups as per the client needs.
• Client functionality which is not achieved with Tools configuration and User Properties is done by writing
• Server Script at the Business Component and Applet level using eScript.
• Created the Extension Columns in the tables to accommodate the business data.
• Achieved the visibility of the application by setting the Bus Comp view modes.
• Using Server Script in Custom BS.
• Using Server Scripting for Business Requirement
• Worked on Workflows, Business Service and EAI Integrations.
• Worked on Vanilla Business Services (EAI File Transport, XML Hierarchy Converter, FINS Industry XML Query Service, EAI XML Converter, EAI Siebel Adapter, EAI MQSeries Server Transport)
• Worked on Custom Business Services (OAS Mandatory Check, OAS Trunc Error, OAS AppInt Exception Handler)
• Configured the Internal and d External IO as per the requirement.
• Configured the Data Mapper.
• Worked on MQ Series
• Configuring the Receiver Components as per the Requirements
• Created the LOV Types and Values.
• Involved in Upgradation from siebel 7.5 to Siebel 8.0
• Used xml through the Interfaces

Environment: Siebel 8.0, Siebel Fins, Oracle 10g, MQSeries, EAI, Configuration.