SUMMARY:

• An Accomplished SalesForce Certified Developer with 7+ years of experience in Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of Projects in both SalesForce.com and Client/Server technologies.
• Experience in setup, Configuration, Customization and Support of Salesforce.com CRM and related applications.
• Experience in designing and developing Force.com based Apps / Products using Apex, Visualforce Pages, Force.com IDE, Data Loader, Apex Explorer and Salesforce.com Sandbox environments.
• Expert in writing Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.
• Experience in creating the Validation Rules, Approval Process and workflows for automated lead routing, lead escalation and email alerts.
• Extensive work experience using Force.com Web services API for implementing web services in the application for access to data from different users.
• Hands on experience in implementing Security and Sharing Rules at object, field and record level for different users at different levels of organization.
• Strong understanding of Agile software development methodologies.
• Ability to design and architect highly scalable, high performance solutions for Cloud, SAAS and the web.
• Administration, Configuration, Implementation experience on Salesforce.com CRM.
• Good command over FORCE.COM WEB SERVICES.
• Experience in implementation using Apex Language, JavaScript, Classes, Controllers, extensions & Triggers, Web Services, Visualforce pages, Cast iron, Components, Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.
• Experience in front - end development using HTML, Java Script, CSS and AJAX Tools.
• Experience with SQL Server, Oracle, and MySQL databases.
• Implementation & Integration experience on Salesforce.com using Apex Language Web Services, Visual Force Pages, Components, Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.
• Experience working with Force.com IDE for development and deployment.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards.
• Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects.
• Experience in creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Experience in installing, evaluating the AppExchange application under the salesforce.com platform.
• Experience in capturing, analyzing and documenting requirements (Use Cases) for SalesForce.com implementations.
• Experience with Customer Support (Service Cloud).
• Experience in creating Approval Process.
• Experience in all phases of Software Development Life Cycle (SDLC) and Agile SDLC.
• A very good team player with the ability to work independently, a competent, co-operative and result oriented IT consultant possessing excellent interpersonal, written and oral communicational skills.
• Working knowledge in handling cross browser compatibility issues.
• Responsible for developing videos and Documentation and the end users for the new process in SFDC.
• Assist Quality Assurance engineers in the issue identification, isolation, and remediation issues during formal QA cycles.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Triggers, Apex Classes, SOQL, SOSL, Visual ForcePages, S-Controls, Apex Web Services, Force.com Eclipse IDEPlug-in, Workflow & Approvals, Dashboards,Reports, Analytic Snapshots, Custom Objects.

Languages: JAVA, J2EE, Apex, C, SQL, HTML

Web Technologies: HTML, CSS, AJAX, Java script.

Web Services: SOAP, Cast Iron, WSDL, XML

Databases: Oracle, Microsoft SQL Server, SQL & PL/SQL.

Operating Systems: Windows XP, Windows Vista, NT, 2000, 2003,2007

PROFESSIONAL EXPERIENCE:

Salesforce.com Administrator/Consultant

Confidential

Responsibilities:

• Provided Administrative level support for ProQuest users for Salesforce application.
• Responsible for mass delete/transfer records using Data Management.
• Developed various custom reports and dashboards as per Business requirement including scheduling dashboards.
• Maintained Case management and assignment rules on cases.
• Implemented Territory Management Hierarchy and assigned rules to specified accounts.
• Created Apex Triggers on Territory Management.
• Responsible for migrating data from sandbox to production using Change sets.
• Experience in using Data Loader for loading Opportunities and Quota Information.
• Used Data migration tools and de - duplication.
• Implemented Data migration Strategy for Migration of data from ProQuest legacy system to Salesforce.
• Created various Reports for Executive Team.
• Configured Reports for different user profiles based on the need of organization.
• Involved in building Chatter in for users communication.
• Involved in designing Idea tab for the organization.
• Experience in using Round Robin package available through AppExchange.
• Maintained Queues, Public Groups and Permission Sets for different group of users.
• Involved in Knowledge portal service including articles
• Created custom links, formulas, Layouts, workflow and approval processes.
• Implemented object-level and record level security.
• Involved in building and introducing learning management system (Corner Stone)to users.

Environment: Salesforce.com Platform,Learning Management System(Corner Stone), Knowledge Portal in Service Cloud, Sales Cloud,Learning Cloud, Custom Settings, Apex triggers, Data Loader, Force.Com Explorer, Workflow and Approvals, Flows, Case Assignment Rules.

Salesforce.com Developer/Administrator

Confidential, Detroit, MI

Responsibilities:

• Involved in gathering requirements from business and work with developers and administrators to convey details properly to assure clear understanding and accurate requirement documents.
• Intensely conducted meetings with business and technology groups at both organizations.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with configuration and also Security and Sharing rulesaspects of Salesforce.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Identifying the need of third party tools, required number of licenses and users.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• ‘’Created and deployed Several Reports using salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Created and used Email templates in HTML and Visual force.
• Data migration from legacy system to Salesforce using Data Loader and CSV files.
• Used Data migration tools and de-duplication.
• Working with products, proposals, Quotes.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Designed Apex Before Insert, Before Update, After Insert and After Update Triggers.
• Data migration from legacy system to Salesforce using Data Loader and CSV files.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Integrating Oracle Application with Salesforce.com with using metadata and rest API.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Worked with Chatter which helps the users to communicate with the organization easily and quickly.

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Escalation rules, Security controls, Email Services, Security Controls, Sandbox data loading, chatter, Informatica On demand, Eclipse, Import Wizard,SOAP, Cast Iron, WSDL, XML

Salesforce.com Developer/Administrator

Confidential

Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, and Quotes
• Performed customizations by creating the Custom profiles, Fields, Dependent pick-lists, Page Layouts, Record Types, Objects, Tabs, and custom Apps
• Customized tabs for different business user groups and business centers
• Build the organization’s Role hierarchy by adding the roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Created WorkflowRules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound messages to manage the Workflow and Approvals.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on S controls, Visual force pages and Page layouts according to the Business requirements
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Created Custom reports based on business need and associated them to Dashboard
• Worked on sales/service clouds
• Managed organizations sales through Sales Cloud.
• Involved in partner relation management using partner portalusing SAAS.
• Developed ad-hoc report as requested by the user groups or stakeholder and performed analysis on data as required
• Modified and set up sharing model as required
• Responsible for Data load operations using Force.com Apex Data Loader
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files
• Responsible for Data load operations using Force.com Apex Data Loader
• Customized company profile, Security Controls and communication Templates of the organization as per the organization requirements
• Maintained and communicated system metrics to track trends in usage and data integrity
• Managed Security settings and conducted regular security/configuration audit

Environment: Salesforce.com Setup Builder,Visual force pages, Data Loader, force.com IDE, Microsoft Office,SOAP, Cast Iron, WSDL, XML

Salesforce Developer / Administrator

Confidential, Sanjose, CA.

Responsibilities:

• Involved in Business requirement meetings like gathering information for IT team and also analyzing the information provided by Business.
• Interfaced with Business user to update the business requirement document as well as testing document.
• Analyzed the existing process to build an Architectural Design for Real Time Process.
• Developed Technical Design Document after analyzing the different scenarios.
• Mainly worked with Lead Management in SFDC.
• Expert in Salesforce Sales and Service cloud implementation.
• Worked on Sales Cloud as a team by managing contacts.
• Created Objects,Tabs,Page layouts, Organized fields and Work flows on a record detail and edit pages.
• Developed Apex Classes, Apex Triggers and Validation rules for Leads.
• Integrating the application with SOAP Web services and also Informatica Web services.
• Worked on Email handling requirements for assigning the leads to Agents.
• Used Dashboards and reports to show the performance of the offices and also time taken to assign Leads.
• Been a part of Unit testing and guided my offshore Developers.
• Involved in the entire SDLC using Agile methodologies.
• Developed custom objects and custom tabs for various modules of applications.
• Extended standard native Force.com functionality using Visualforce, Apex, AJAX, JQuery and Web services.
• Written numerous SOQL and SOSL queries using Force.com explorer.
• Prepared various test cases to test the functionality of the code in accordance to the governors limits.

Environment: Saleforce Enterprise Edition, S-controls, Apex, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Escalation rules, Security controls, Email Services, Sandbox data loading, chatter, Force.com Eclipse plug in, Eclipse, Unit testing, Import Wizard,SOAP, Cast Iron, WSDL, XML

Salesforce.com Developer/Administrator

Confidential, Dallas, TX.

Responsibilities:

• Worked with variousSalesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Configure and maintain all aspects of the Salesforce environment including Roles,Profiles, Assignment rules, Workflows, Portals, email to case, New fields, Custom Objects, Reports, Backups, Security, etc.
• Developed various Tabs, Components and Visualforce Pages and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in theorganization.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Provided administrative level support for users of theSalesforceapplication.
• Responsible for mass delete/transfer records using Data Management.
• Created custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.
• Deactivated users to release licenses when required and assigned new users to those roles.
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Defined Custom Profiles, User Permissions and created Custom Sharing Rules for Record owners with"Read-only"Permissions granting client-requested Create/Read/Update/Delete capabilities.
• Created and customized detailed reports with filters, conditional highlighting, custom subtotals and charts.
• Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management, Triggers.
• Provided the to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Participated in the sessions provided by theSalesforceteam.

Environment: Saleforce.com Enterprise Edition, Profiles,, Role hierarchy, Workflow & Approval processes, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Lead processes, Record types,SOAP, Cast Iron, WSDL, XML

Salesforce.com Consultant

Confidential

Responsibilities:

• Provided business analysis and project management for applications, analyzing, defining and documenting business process requirements, software system requirements, user requirements and reporting requirements as well as resolving reporting discrepancies of business concern. Maintained policy document framework.
• Deployed and configured Partner relationship management system worldwide.
• Conducted Workflow analysis and application review sessions.
• Created Workflow rules and Defined related tasks, Email alerts, Field updates to implement business logic.
• Responsible for the creation of reports to management that included Leads, Opportunities, current pipeline analysis and closed opportunities on a timely basis.
• Reengineered various sales and marketing processes working with Sales operations, Sales and marketing teams
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Responsible for communicating project status to various team members.
• Involved in Customization and configuration of the application.
• Responsible for mapping sales and marketing process into Salesforce CRM solution.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment. Involved in development and unit testing.
• Created various Reports and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the need of organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on Data Loader using GUI & Batch Processing Mode
• Created Users, Roles and Profilesfor different users based on organization need.
• Wrote Apex Triggers, Classes and Test Methods.
• Wrote Apex code for express business logic and Manipulating Data.
• Wrote front-end user interfaces using Visualforce.
• Used Eclipse IDE for development and deployment of Application.
• Responsible for customer satisfaction and adaptation of the solution.

Environment: Admin, Force.com, JavaScript, WebServices, IIS, Salesforce, Apex, Visualforce,SOAP, Cast Iron, WSDL, XML