PROFESSIONAL SUMMARY:

• Over 8 years of diversified IT experience with 4 plus years of experience in Salesforce.com CRM space spanning across Business Analysis, Administration, Configuration, Implementation, Development and Support experience.
• Implementation experience of Salesforce.com applications like the Sales, Marketing and Service and Support Modules.
• Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Extensive Knowledge in APEX, Visual Force, SOQL, SOSL.
• Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
• Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational Needs.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Experience of working with diverse database platforms including Teradata, SQL server, MS Access.
• Good experience in Integrating Salesforce.com with other internal/external applications usingRESTbased web services.
• Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
• Excellent communication and inter - personal skills, accustomed to working in both large and small team environments.
• A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta

Salesforce Admin/Developer

Responsibilities:

• Worked on various Salesforce.com standard objects like Leads, Accounts, Contacts, Cases, Roles, Opportunities, and Products.
• Designed, developed and deployed Visual Force Pages, Apex Triggers and Apex Classes for various functional needs in the application.
• Created Page Layouts, Search Layouts to organize fields, Custom Links, Related Lists, and other components on a record detail and edit pages.
• Worked with the Salesforce to Salesforce functionality and automate the process for record sharing from one organization to another organization.
• Created Workflow Rules and defined Related Tasks, Time Triggered Tasks, Email Alerts, Filed Updates to implement business logic.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Hands on experience in Administration setup like manage Users, Profiles, Security Controls and Data Management.
• Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management.
• Created Profiles and implemented Object-level, Field-level and Record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including Custom Objects, Workflows and Triggers.
• Integrating Salesforce.com software with Twilio, Stripe, Google Maps.

Confidential

Responsibilities:

• Created Page Layouts, Search Layouts to organize fields, Custom Links, Related Lists, and other components on a record detail and edit pages.
• Created Workflow Rules and defined Related Tasks, Time Triggered Tasks, Email Alerts, Filed Updates to implement business logic.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Hands on experience in Administration setup like manage Users, Profiles, Security Controls and Data Management.
• Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management.
• Created Profiles and implemented Object-level, Field-level and Record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including Custom Objects, Workflows and Triggers.

Confidential

Responsibilities:

• Created Page Layouts, Search Layouts to organize fields, Custom Links, Related Lists, and other components on a record detail and edit pages.
• Created Workflow Rules and defined Related Tasks, Time Triggered Tasks, Email Alerts, Filed Updates to implement business logic.
• Provided support ongoing salesforce.com maintenance and administration services including Custom Objects, Workflows and Triggers.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.

Environment: Saleforce.com platform, Apex, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, SQL, Custom Tabs, Email Services, Security Controls, Sandbox data loading and Force.com IDE Plug-in Eclipse.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.

Environment: Saleforce.com platform, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Windows XP.

Confidential

Software Engineer

Responsibilities:

• Designing, developing and testing various new features / enhancements for the Unity Director product.
• Developing Dictionary Scanner for Unity Director Loader.
• Developing the client API commands for UnityAdmin Component.
• Involved in Developing the Code for Teradata Viewpoint integration to Unity Director Loader
• Involved in developing an automated alerts system for Unity Director Loader.
• Assisted the project manager in determining scope, creating project schedules, estimating tasks, and managing resources.
• Extensive testing ETL experience using Infomatica 9.1 (Power Center/ Power Mart) (Designer, Workflow Manager, Workflow Monitor and Server Manager) Teradata Unity Director Loader, Cognos and Micro Strategy, Salesforce.
• Writing UNIX shell scripts and automation of the ETL processes using UNIX shell scripting.
• Strong experience in Extraction, Transformation and Loading (ETL) data from various sources into Data Warehouses and Data Marts using Informatica Power Center (Repository Manager, Designer, Workflow Manager, Workflow Monitor, Metadata Manger), Power Exchange, Power Connect as ETL tool on DB2 and Teradata Databases.

Environment: Java, Teradata, and Windows7, Linux, JIRA, Eclipse, JUnit, Informatica, Fast Load, MultiLoad, Bteq, Teradata Studio, my work, Team city, Teradata SQL Assistant, Teradata Administrator.

Confidential

Software Engineer

Responsibilities:

• Developed and Documented Test Plans, Test Cases in Silk Central based on Business Requirements, Functional Requirements, Design documents.
• Performed all phases of end-to-end testing which includes User Acceptance testing, Functionality testing, Regression Testing, GUI testing, Negative testing, System testing, Integration and Smoke testing of the GRIDSCALE Application.
• Involved in developing the Test Framework for all the GRIDSCALE Products
• Involved and Interacted with subject matter experts (SME) to resolve design issues.
• Installed and configured DB2 and SQLSERVER to test GRIDSCALE Components.
• Involved in writing test cases by using shell script for the GRIDSCALE SQL Parser.
• Participated in the tests that are used to evaluate, test and bench mark of GRIDSCALE (UC4).
• Reviewing test cases and status report of testing process carried out by test team and prepared execution matrix to report to the project manager.

• Technical support / Customer support for all versions of GRIDSCALE LOAD BALANCER(DB2 and SQLSERVER) .This involved working closely with the customers that purchased various GRIDSCALE products for their business needs and helping them with any issues that they face during the development, maintenance or during the upgrade to a next version.
• Also involved in suggesting /providing different business solutions for customers that needed guidance on how to use a certain feature in the software.
• Responsible for documenting client requirements, creating FAQ entries for the known issues.
• Worked on the transition efforts in the transition of the GRIDSCALE Support Portal to the Teradata Support Portal.

Environment: Silk Central, Silk Performer, C, C++, Java, XML, MS SQL Server 2005, 2008, DB2 V9.1,V9.5, V9.7 and Windows NT/XP Windows Server 2003/2008,Windows Vista and Windows 7, Power PPC, Linux, Aix, Solaris, MOJO, OTRS, SQLServer Management Tools, DB2 Control Center, Eclipse3.5, JUnit4.x Net Beans 6.0.