PROFESSIONAL SUMMARY:

• Over 5+ years of overall professional IT experience including 5+ years of Salesforce.com and Force.com platform as Administrator and Developer. Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancement, testing and maintenance of standalone object oriented enterprise applications.
• Experience in Administration, Configuration, Customization, Development onSalesforce.com Platform.
• Create and maintain Users, User Roles, Security, and Profiles, correcting role hierarchy and setting up the users.
• Develop and improve reports, dashboards, and supporting process flows to provide reliable, accurate, and timely visibility into Salesforce.com database.
• Work closely with users and department leads to keep the database clean ensuring accurate customer data.
• Work on Validation Rules, Sharing Rule, Workflow Rules, Creation of Object, Fields, Email Templates, Layout Changes, Roll up Summary Fields, Lookup Fields, FieldLevel Security.
• Extensive knowledge about Salesforce setup menu, Configuration, custom Application development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Extensively participated Business Analysis at various organizations and arrived at various techniques for Requirements Analysis and Management.
• Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions.
• Knowledge of Eclipse IDE and Force.com Plug - in environment.
• Involved in design, development, test and implementation phases of Software Development Life Cycle and Agile Development with focus in Object Oriented Programming.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.

TECHNICAL SKILLS:

Operating Systems: Windows NT / 2000 / XP Pro / Vista

Windows Server /2008: Linux.

Databases: MS Access, MS SQL Server DBA, MS SQL Server 2008, Oracle 9i/10g

Languages: C, C++, SQL, JavaScript, Apex

Salesforce Technologies: SFDC Certified Force.com Administrator, Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com, Workbench, Force.com Platform (Sandbox and Production)

SDLC Methodologies: Water Fall, Lean and Agile Methodology

INTEGRATION TOOLS: Data Loader

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Administrator/BA

Responsibilities:

• Administrated and monitored the company'sSalesforceCRM application.
• Created the workflows for automated lead routing, lead escalation and email alert.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect tosalesforce.com implementation.
• Developed and Customizingsalesforce.com application based on the user needs.
• Developed field & page layout customization for the standard objects like Account, Contact and Leads.
• Maintained and gave permissions to communication templates based on Profiles.
• Worked on varioussalesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Designed, and developed the Custom objects, Record Types, Formula fields, Page layouts, workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Environment: Apex, Visual force, Force.com IDE, Data loader, Windows XP.

Confidential

Salesforce Administrator

Responsibilities:

• Administrated and monitored the company's Sales force CRM application. Created the workflows for automated lead routing, lead escalation and email alert
• Created the workflows for automated lead routing, lead escalation and email alert.
• Administrated and monitored the company's Sales force CRM application. Created the workflows for automated lead routing, lead escalation and email alert
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect tosalesforce.com implementation.
• Developed and Customizingsalesforce.com application based on the user needs.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Maintained and gave permissions to communication templates based on Profiles.
• Performed Data Analysis and migrated data from SQL Server database to sales force.
• Involved in Accounts Merging, maintaining Public Groups.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader.
• Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.
• Performing the Risk Analysis and Cost Assessment for the Project implementation.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on varioussalesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Created custom Reports based on business need and associated them to Dashboard.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Environment: Sales force, Apex Data Loader, Mozilla Firefox, Internet Explorer, Microsoft Excel.

Confidential

SalesforceAdmin / Business Analyst

Responsibilities:

• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Custom links.
• Responsible for maintaining software version control of enhancements and integrations related to the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Efficiently applied, advanced category management data analytic andbusinessmodeling principles, concepts, methods, standards, and practices sufficient to develop and interpret insight from various data sources.
• Used sandbox mode for testing and migrated the code to the production instance in iterations
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers
• Designed customizationsandconfigurations of SFDC objects, page layouts, workflows, document templates, data fields, reportsand dashboards according to thebusiness need
• Created Triggers on three different frames Case Comments, Attachments, Email messages
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE
• Involved in setting up field level access for each custom object created based on the user’s role within the organization
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the sessions provided by the Sales force team and support end users
• Assisted in the configuration and maintenance of "Sandbox" environments to facilitate success development and QA testing of new on-demand features and functionality.
• Excellent have strong knowledge of Outlook and how it integrates with Salesforce.
• Worked with Enterprise Version to support and set up work flow.
• Created variousreports(summaryreports, matrixreports, pie charts, dashboards) and setup reportfolders to authenticate users based on their profiles (permissions).
• Established project schedule for the conversion project and kept track of the project deadlines.
• Developed Visual force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Developed and configured variousReportsandReportFolders for different user profiles based on the need in the organization.
• Extensively use the import and export process to load legacy and other information into MS Access Database and exported several queries into Excel, CSV and TXT files
• Used Picklists, Dependent Picklists, and Record Types to enforce data quality.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development methodology
• Involved in Agile testing, UNIT testing and Integration testing.
• Provided the security and visibility of data through roles and profiles and gave premier support to the different Salesforce users upon request. Installation of chatter

Environment: Salesforce.com platform, Force.com IDE, Visual force, Apex Data Loader,Sandbox

Confidential

SalesforceAdministrator

Responsibilities:

• Worked as enhancement team member and performed the roles ofSalesforce.com Administrator in the organization.
• ConfiguredSalesforce.comtomeetbusinessrequirements-includingfields,pagelayouts, workflows, approvalsand validation rules.
• Manageduseraccountsandsecurity-includingnewuseraccountcreation,profileandrole management,sharing rules,andsecuritycontrols.
• Createdworkflowrulesanddefinedrelatedtasks,timetriggeredtasks,emailalerts,field updates to implementbusiness logic.
• CreatedEmailtemplates,approvalprocesses,approvalpagelayoutsanddefinedapproval actions onthem to automatethe processes.
• ExtractedthedatafromSalesforce.comapplicationintotheexternaldatabases(Oracle10g)for generating largedata reports.
• Createdusers,roles,publicgroupsandimplementedrolehierarchies,sharingrulesand recordlevel permissions to provide sharedaccess among differentusers.
• CreatedprofilesandimplementedObjectandfieldlevelsecuritytohidecriticalinformation on the profile users.
• CreatedtestscenariosonSandboxenvironmentandusedForce.comComponentDeploymentWizardformigratingdata betweenForce.com IDE andSandboxenvironment.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics)andReportFolderstoassistmanagerstobetterutilizeSalesforceasasalestooland
• UsedForce.com IDEforcreating, modifying,testing, and deployingForce.com Application.
• Createdcustom reportsand dashboards foranalyzingthe informationprovidedbythe user.
• Responsibleforarchitectingprofiles,roles,publicgroups,queues,permissionsets,sharing settings.
• Workedwith import tools such asApexDataLoader and Importwizards.
• ImplementedSalesforce.comcustomizationsanddroveUserAcceptance Testing(UAT)in differentenvironments.
• ReviewAppExchangeapplications for functionality andsecurity risks.

Environment: Salesforce.com platform,ApexLanguage,Visualforce(Pages,Component&Controllers),VB.NET,DataLoader, HTML,Workflow&Approvals,Reports, Custom Objects,CustomTabs, Email Services,Eclipse IDEPlug-in,Windows XP.

Confidential

Business Analyst

Responsibilities:

• Requirement collection from the business users, developing technical specifications and documenting as required.
• Communicating with business owners about enhancements and modification of problems.
• Prepared the technical and functional test plans for the developed procedures
• Also responsible for unit testing, SIT and UAT
• Tested the original and optimized codes thoroughly for failures before exporting to other environments
• Responsible for trouble shooting backend production problems and provided production support

Environment: Windows 2000, UNIX, Oracle 9i/10g/11g