PROFESSIONAL SUMMARY:

• Highly skilled software professional with 7+ years of experience in IT industry with Approx. 4 years of experience in the Salesforce.com CRM both as Administrator and Developer including analysis, modeling, design, coding, testing and implementation on various business domains like Governmental, Financial and Manufacturing and 3 years of experience using Java technologies.
• Experience in working Agile, Waterfall, Test Driven Development (TDD) Organizations and understanding of the Force.com architecture.
• Hands on Experience in implementation and customization of salesforce.com using Apex (Classes, Controllers & Triggers), Apex Scheduler, Batch Apex, Apex Web Service, Visualforce Pages, Custom Tabs, Custom Objects, Analytic Snapshots and Dashboards, visual workflows, Process builder.
• Experience in working with Eclipse IDE with Force.com Plug - in environment for writing Business logic in Apex Programming Language.
• Extensively worked on salesforce.com customization using the Classes, Standard Controllers, Custom Controllers, Controller Extensions, and Web Services API.
• Explicitly worked on custom objects, custom fields, Pick-lists, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules.
• Maintained and supported various Functional areas like Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes and Activities.
• Configured and maintained user security permissions in compliance with organizational needs.
• Hands on experience in developing and configuring Reports, Custom Reports, report folders, report extractions, Dashboards for different user profiles based on the requirements.
• Worked on integrating external websites withsalesforce.com CRM for generating web-to-leads and web-to-cases.
• Defining data Import maps and importing new data into Salesforce.com databases.
• Experience in working with Salesforce.com sandbox and production environments.
• Experience in analysis of business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Expertise in implementing Salesforce Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events according to the business requirement.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Good understanding of ETL tools such as Informatica and Apex Data Loader etc.
• Knowledge of CRM processes like Sales, Marketing, Service cloud and Customer Support, Business processes. Improved solutions to improve CRM processes.

TECHNICAL SKILLS:

Salesforce.com: Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows, Visual Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Apex Web Services, Force.com IDE, Apex Data Loader, Roles & Profiles, WorkflowsVisualforce, SOSL, SOQL.

Languages: Apex, Java, JavaScript, JavaScript Libraries, HTML, CSS

Databases: SQL, MySQL

PROFESSIONAL EXPERIENCE:

Confidential, TX

Salesforce Developer/Administrator

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Created Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Provided the to the internal business users to use the application and develop their own custom reports.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Delivered project reports using conation of custom objects and standard objects.
• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Designed and deployed the Custom objects, Components, Visualforce Pages to suit to the needs of the application.

Environment: SFDC, Force.com, Apex, Visualforce, Javascript, Controllers, Sharing Rules, Web services, Triggers, Controllers, Workflows, Email Updates, Visual Workflows.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Territory Management, Reports and Dashboards.
• Created different workflow rules and Approvals, Email Templates to run the Territory Assignment rules.
• Partner portal, customer portal Implementation & attended Dream Force events to get the real-time integration with business partners.
• Designed, and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, Visual force Pages to suit to the needs of the application.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual force, Force.com IDE
• Written and deployed Apex Classes, Triggers, and Packages for various functional needs in the application.
• Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, and Profiles.

  Designed the Custom Visual force pages for Lead conversion, merging duplicates.

• Integrated with PeopleSoft FT at the backend with Salesforce as User Interface and it is a bi-directional integration using Informatica on demand.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Used the Force.com IDE for testing and migrated the code to the deployment instance after testing.
• Created Visual Force Pages to override the standard functionality of New and Edit buttons.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Managed security settings of the users.
• Interacted with Business Team on day to day basis to translate the business requirement into functional requirements.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Environment: Force.com IDE, Apex Classes, Apex Triggers, Visual force pages, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow & Approvals, Web Services, Force.com Eclipse Plug-in.

Confidential, CA

Salesforce Developer / Administrator

Responsibilities:

• Worked on Salesforce.com Application Setup activities and customized fields to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE using Eclipse.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Implemented Web-to-Lead and Web-to-Case automation.
• Worked on creating Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Created and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created new custom objects, fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Specially worked on Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications.
• Implemented Field Level Security for sensitive data holder fields.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Created Queues, Public Groups and Email Templates.
• Worked on support tickets in the following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse.

Confidential

Java Developer

Responsibilities:

• Gathered the business requirements from Clients
• Design and develop the application usingUML and Visio
• ImplementedMVC design pattern using Struts framework.
• Worked Servlets, JSP's, Java Beans.
• Wrote Stored Procedures usingPL/SQL.
• Involved in building and parsingXMLdocuments usingSAXparser.
• Created user and database objects such as tables, views, and indexes as per application requirement.
• UsedCVSrepositories for version controlling.

Environment: Java, J2EE, JSP, Servlet, Struts, PL/SQL Developer, Oracle, WebSphere Application Server, Ant, Eclipse, XML, CVS, MS Windows, UNIX.

: Bachelor’s in Information Technology, India