PROFESSIONAL SUMMARY:

• Over 3+ years of experience in IT industry including Configuration and Implementation of Salesforce CRM and Salesforce applications.
• Implementing security and sharing rules at object, field, and record level for different users at various levels of organization.
• Worked on creating of custom objects, custom fields, page layouts, custom tabs, custom reports and dashboards.
• Experience in realizing the business requirements to design onsalesforce.com platform by designing the required entities like custom objects creating the relationships/junction objects like Master - Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Strong knowledge on Administration setup and migration tools like Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Having Administration experience on CRM, applications like data exports & imports, application support, Security Administration, Maintenance, and user & security management.
• Experience Worked on with Visual Force pages, Apex classes, Triggers and Test classes.
• Strong experience in Agile and Waterfall methodologies.
• Good understanding of SFDC implementations covering Sales Cloud, Service Cloud and App-exchange application.
• Proficiency in HTML, JavaScript, SQL, Java.
• Excellent written and verbal communication skills to keep executive staff and team members apprised of goals and resolving issues and conflicts.
• Salesforce 201 & 410 Certified

TECHNICAL SKILLS:

Salesforce Technologies: Standard objects, Workflow & Approvals, Apex Classes/Controllers, ProfilesVisualforce Pages, Apex Triggers, Data Loader, Reports, Dashboard, Relationship Validations Rules, Roles and Security,force.com IDE, VF Remoting, Import WizardSalesforce Tools: Force.com Data Loader, Force.com Platform (Sandbox and Production)

Database: SQL, Oracle

Java Technologies: Java, JavaScript

Operating Systems: Windows (family), UNIX, Linux

WORK EXPERIENCE:

Confidential

Salesforce Developer Analyst

Responsibilities:

• Created SFDC standard Data structures and designing Custom Objects and Force.com platform
• Worked on setting up and customization of live agent implementation along with pre-chat form
• Worked on development, administration, configuration, Implementation, and Support of sales force CRM, and Salesforce applications based on Apex Language and leveraging Force.com Platform
• Using Sales force Administration, Profiles, Creating Roles, Page Layouts, Org-Wide default, Sharing rules, Work Flows, Workflow
• Implementation and experience using Custom objects, Triggers, workflows, Visual Force Pages, and Apex classes.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible.
• Developed Client side pagination process with all the details.
• Complete bulk imports of data using Apex Data Loader.
• Messaging and interaction of Web Services is done using SOAP and REST.
• Implemented Sales cloud and service to improve forecasting, campaign, and Partner Portal for channel partner with deal registration. Involved in managing Community application such as Ideas and Answers.
• Interacted with customer operations managers to identify issues and potential areas for improvements to existing applications.

Environment: Custom tabs, Custom objects, SOQL, SOSL, Force.com Platform (Cloud based CRM by Salesforce), Apex, Visualforce, Apex Triggers, jQuery, Identity Cloud, Service cloud, Security Controls.

Confidential

Responsibilities:

• Interacted with business user groups for gathering the requirements forSalesforceimplementation and documented the Business and Software Requirements
• Coordinated business process reviews meetings with multiple teams to establish standardized workflow processes.
• Involved in Design, Development and unit testing of the project.
• Involved in developing various Custom Objects, Custom Tabs, Entity- Relationship data model, validation rule on both custom and standard objects and Worked on Workflows, Visual Force and Approval Process.
• Creating Workflows for field updates, email- alerts and time-based workflows to accomplish the business requirements
• Worked on Page layouts and Relationships such as Lookup and Master-Details.
• Creating Custom Report types and Record types.
• Involved in generating Reports and Dashboards.
• Worked on Data loader to Import and Export data using Apex Data Loader.
• Created Role hierarchy, Profiles and Permission sets.
• Worked on OWD and created some sharing rules to overcome OWD as per requirement.
• Created Role, Profiles, Users and Security Settings based on Role hierarchy
• Developed Visualforce pages to provide a custom user interface to implement a custom paging functionality.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs of the application.
• Managed search layouts and created page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created profiles and field level security to hide critical information on the profile users.
• Used custom settings wherever possible to avoid SOQL queries.
• Used Change Sets for deployment to production.
• Providing Support to Day-to-Day issues

Environment: Saleforce.com platform, Apex, Visualforce, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Sales cloud, Service cloud, Security Controls, Visualforce Controllers, SQL

Confidential

Junior Salesforce Administrator/developer

Responsibilities:

• Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Creation and maintenance of the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules.
• Designing and development of APEX classes, APEX triggers.
• Worked on creating the relationships between the objects like Lookup relationship and Master-Detail Relationship.
• Thorough understanding and Worked on through the complete Software Development Life Cycle (SDLC).
• Deploy changes from SFDC sandbox environment to Pre-Production environment to Production environment using Change sets.

Environment: Salesforce.com, Eclipse IDE, Data Loader, Apex Explorer, Apex, Visual Force, SOQL, SQL SERVER, SFDC