SUMMARY:

• Salesforce Implementation Consultant /Administrator/Developer with more than 8 years of experience in IT industry.
• Worked on the various Application modules such as Call Center, Sales and Marketing Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform.
• Strong knowledge of SDLC and experience with multiple implementations across various projects
• Extensively exposed to creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, Email services, data migration activities, custom page layouts, custom fields and other standard functionality.
• Extensive experience in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Experienced to maintain, enhance and create workflows and validation rules.
• Experience in working with Salesforce.com sandbox, Integration, Service Max and production environments.
• Extensive knowledge about Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform
• Experienced in managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards.
• Experienced in integration of Salesforce.com with external applications by using Web Services API and SOAP
• Experienced in developing Visual force Pages, Custom Components, Custom Controllers, and Controller Extensions.
• Experienced in working with service cloud, marketing cloud and managed cloud servers migrations.
• Experienced with Apex development in creating Objects, Triggers, S - controls, Standard Controllers, Custom Controllers and Controller Extensions.
• Used Service Max Suite to optimize the field service operations.
• Experience in developing applications using Bootstrap like Grids, Toolbars, Panels, Combo-Box and Button etc.
• Implementation and support for multiple appexchange apps including: CVent, Expensewatch, Zoomerang, JIRA, ExactTarget,CongaMerge, SAVO, and many others.
• Designed, Implemented and deployed visual force pages for SF1 (mobile platform)
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & pricebook, High volume customer portal, Partner portal, Visual force sites) for business support and technical support
• Able to perform all tasks related to the day-to-day operations including managing users, creating and maintaining custom objects and fields, handling data migration, maintenance and installation and support of AppExchange applications.

TECHNICAL SKILLS:

Force.com: Apex Custom Controllers, Apex triggers, Visual force Pages, Eclipse 3.4, Force.com IDE (Eclipse), Apex Data Loader, SOQL,SOSL, Sandbox testing

SFDC Tools: Data Loader, Connect offline, Salesforce-to-Salesforce, Import Wizard, CPQ.

Platform: Linux, Windows 7/vista/XP/2000

Tools &Packages: Excel, SQL Server Reporting Services, Crystal Reports, Business Objects, Informatics (Power Center 9x)

Web: HTML, CSS, JSP, SOAP, WSDL, JSF, XML

Programming Languages: SQL, C, C++, JavaScript, Java,Apex, Visualforce

Version Management Tools: Perforce, CVS, Microsoft Visual SourceSafe

Databases: Oracle 11g/10g/9i/8i, Teradata, MS Excel, MS Access, MS SQL server 2005/2008

PROFESSIONAL EXPERIENCE:

Confidential - Charlotte, NC

Salesforce Admin/ Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.
• Implemented the requirements and IDE Plug-in using Eclipse.
• Worked in agile methodology Process and Sprint System, attended daily standup calls.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Web Pages in VisualForce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Help users with Chatter teams/Groups and follow application as well.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Veeva, Java Script, APPTUS, Eclipse IDE, Subversion, Veeva App.

Confidential

SalesForce.com Developer

Responsibilities:

• Coordinated business process review meetings with multiple teams to establish standardized workflow processes.Led corporate-wide implementation ofSalesForce.com (SFDC) customer relationship management system.
• Handled day-to-day administration, maintenance and support of SalesForcemodules for 50 users.
• Designed custom objects, tabs, records, and views within SFDC to support new workflow processes.
• Implemented SFDC web-to-lead functionality into the corporate site and established 30 plus auto-assignment rules for routing to the appropriate internal party.
• Force.com Web Services Integration.
• Analyzed and imported thousands of account and contact records, prior to using the SFDC import wizard, to ensure the accuracy of data for end users within the application.
• Developed and maintained SFDC analytical reports and dashboards for management review.
• Analyzed policies with regard to customer service efficiency; recommended and implemented process improvements. Developed custom portal for customer using apex and visual force pages.
• Designed a custom portal where all the documents related to customer are maintained and automatically updated on a monthly basis for statements.

Environment: Saleforce.com platform, Apex Classes, Apex triggers, VisualForce (Pages and Components), JQuery, JavaScript, Data Loader, Dashboards, Workflow and Approvals, Reports, Custom Objects, Web Services, Email Services,SOQL, SOSL, Security Controls, Eclipse IDE Plug-in.

Confidential - Farmington, CT

Salesforce Admin/ Developer

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages, Apex classes to suit to the needs of the application.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business users groups and business centers.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Designed and developed workflow rules, validation rules, and customizations within Sales force. Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Implemented S-controls to manage sales plan call sheets within Sales force, capturing prep data and call activity. Extended native SFDC reports to leverage custom fields to create meaningful reports, dashboards.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support. Administrated and monitored the company’s Sales force CRM application
• Migrated data from Excel / CSV files to SFDC using Data Loader
• Maintained data cleanliness and accuracy by adding custom validation rules and formulas
• Implementing automated process to simulate daily scheduled jobs within the limitations of the system and hosted entirely on Salesforce.com.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects,, Data Loader, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Production environment.

Confidential

Salesforce Administrator and developer

Responsibilities:

• Involved in requirement gathering from users.
• Design Requirement documents and functional document for the development team.
• Created Managed Packages with deprecated annotations to be available for partner Salesforce users.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Configured Campaign Management, Campaign Influence and Lead Conversion.
• Configured the Case Management Process.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Classes, Interfaces, Keywords and Annotations.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Add methods that can be called from Visualforce pages to Controller Extensions.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Created Visualforce pages that could be rendered as PDF's, build dashboard components and define email templates.
• Created Visualforce pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Implemented Visual force pages with public-facing websites by using Force.com Sites.
• Specify timers that send Ajax update requests to Force.com according to a specified time interval.
• Used Visualforce in development mode to change the behavior and appearance of Visualforce components.
• Used Organization security, Network-based security and Session security to implement platform security.

  Used Picklists, Dependent Picklists, Record Types to enforce data quality.

• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked with Approval processes that used Email Approvals and Parallel Approval steps

  Used Process Visualizer to study Approval steps.

• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Implemented relationship fields for proper data loading.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential

 Java developer.

Responsibilities:

• Played a key role in developing Use Case, Sequence and Class diagrams during design phase using Rational Rose.
• Provide comprehensive WordPress web tutelage & web maintenance assistance to existing website owners
• Used web services (REST) to bridge the gap between our MS and Drupal/Wordpress technology.
• Design online stores using HTML & JavaScript: develop custom storefront applications, and custom user-interfaces for client sites.
• Designed the dynamic stress reporting Sybase, Perl and C++
• Generate Cobol procedures to apply business logic to the data.
• Interact with business team at client place to resolve requirements gaps and finalize functional requirements
• Write stored procedures and SQL queries to interact with the oracle database.
• Implement the MVC architecture using struts
• Created the application as independent services.
• Unit, Integration testing and code review at client place
• Defect fixing and defect prevention analysis
• Set up the test environment at offshore using VMWare.

Environment: J2EE, Scripting, Core java, Struts, Linux and Windows NT/XP, Eclipse, SVN, HTML, JavaScript