SUMMARY:

• 8+ Years of experience in the Salesforce CRM platform both as Salesforce Developer and Administrator.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of enterprise applications.
• Experienced inAgileand Scrum methodologies.
• Hands on experience in Salesforce.com Development by developing the web presentation layer in the Visualforce and business logic in the Apex by creating/using the Apex Classes, Standard Controllers, Custom Controllers, Controller Extensions, application integrations.
• Hold the comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Opportunity Management, Forecasting, and Call Center.
• Experience on SFDC development in implementing Apex classes, Apex Triggers, Visualforce pages, Apex and Visualforce controllers and Force.com API, SOQL, SOSL.
• Developed or authored multiple Apex classes and Performed Apex testing and created test cases.
• Hands - on experience in Salesforce Administrative tools like, Managing users, Data Management, Communication Templates, Tasks and Events.
• Deliver continuing support in the areas of SFDC configuration, administration, reporting, Datamigration, Data integration, solution design and project co-ordination.
• Hands on experience inSalesforce.com Development by developing the presentation layer in Visualforce and business logic in the Apexand experience with Apex Scheduler, Batch Apex, Visualforce components and Apex controllers.
• Experience building Salesforce Lightning pages.
• Extensive experience in designing custom Object, custom Fields, Picklist, custom Tabs, custom Reports and different formats of reports, Email generation or alerts and Dashboards.
• Work experience in Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes, Page layouts, search layout.
• Also, involved in Providing support for common Force.com platform using Apex language, stored Apex methods and developed Apex code by initiating with web service requests and from triggers on objects.
• Good knowledge with providing security controllers to users by using Profiles, Roles, Permission sets and OWD settings.
• Proficient in Data Migration from Traditional Applications to Sales Force Using Data Loader Utility and Import Wizard.
• Experience in IntegratingSalesforce.com with other internal/external applications usingSOAP and REST based web services.
• Experience in using different tools like GitHuband Worked incidents and tasks throughServiceNowticketing system.
• Hands on experience with enterprise levelproofofconcepts (POCs).
• Experience in integrating SFDC with 3rd party applications and tools.
• Report extractions to various formats, Reporting Snapshots, Dashboards, and Email templates according to application requirements.
• Experience in working with Force.com IDE client application for creating, modifying and deploying Force.com applications.
• Experience in creating unit test cases and coordinated change requests to drive the business requirements during Integration and testing stages and reviewing the application.
• Adept at determining end user needs, and in translating those needs into powerful, but easy-to-use software solutions.
• Team player, self-starter, ability to multi-task, detail oriented.

TECHNICAL SKILLS:

Salesforce Technology skills: ApexCustom Controllers, Apex triggers, Apex classes, Apex web services, Visualforce Pages, Eclipse, Force.com IDE, Lightning Components, Apex Data Loader, SOQL, SOSL, Workflows and Approvals, CaseManagement Automation, Sandbox testing, Integration, Migration.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform, Data Loader, Import Wizard.

Databases: MS SQL Server, Oracle, MS Access, MySQL.

Web Service Tools: SOAP, REST, WSDL.

Languages: Apex, C, C++, JAVA, SQL, HTML 5, CSS 3, JSP, XML.

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008, Linux, Unix.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Developer

Responsibilities:

• Worked as Salesforce Developer; Designed, and Developed Custom functionalities
• ImplementedAgileMethodologies, with continuous builds and controlling iterative and incremental projects.
• Worked closely with business analysts and performed detailed analysis of business and technical requirements to design the solutions.
• Using best Salesforce practices - Designed and deployed Apex Classes, Controller Classes, Created Batch Apex, Apex Scheduler and Apex Triggers for various functional needs in the application.
• Develop various Webpages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Used various Visualforce components to update a Visualforce chart in response to a user's actions.
• Performed Apex testing using unit testing methods of Apex code.
• Used Visualforce to build enrich UI for creating Custom buttons and for routing to new pages and worked on integratingSOAP and RESTAPI.
• Generated Queries using Apex Explorer and WSDL application to connect with different servers.
• Involved in migrating data into Salesforce application using apex data loader
• Prepared plans and wrote test Classes for successful rollout, migration to production environment and scheduled sandbox refreshes.
• Generated Apex Classes using WSDL and wrote business logic layer forintegrationwith external web services to the system for functional needs.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Experience with developing custom Lightning Components and Salesforce Lightning Design System.
• Added business logic using Apex system, performed object oriented approach with Apex language and initiated the code of Apex using Apex triggers.
• Used Force.com Explore to write SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in Custom Integration of Outbound Messages, Reports, Custom Objects and Tabs, Email Services, AppExchange Package & Custom Application.
• Developed proof of concepts (POCs) for business analysts, and worked with them for the requirement understanding.
• Performed User stories on agile methodology.
• Provided the User stories as per the requirements of client business on time.
• Experience in dealing with Salesforce Metadata APIs, SOAP, REST based web services and Integrations through WSDL.
• Created various Reports (summary reports, matrix reports, pie charts), and Dashboards.
• Managed and implements customization requests by Business Users, including creating workflow triggers.
• Experience in managing Repositories using Jenkins and GitHub.
• Used Service Now tool to analyze root cause, identify defects/ problem in Apex Classes, Controller Classes & Triggers and developed solutions for temporary & permanent bug fixes.
• Created Workflow alerts, and automated email response and Used series of Ant Scripts to commit and pull files fromGitHub.

Environment: Salesforce.com CRM Application Platform, Force.com, Apex Language, Apex Triggers, Apex Data loader, Visualforce, SOQL, ServiceNow, Lightning, GitHub, Jenkins, SOAP, REST,SOSL, WSDL, Custom Objects, Tabs, Page Layouts, Workflows, User stories, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse IDE Plug-in, Agile

Confidential, Charlotte, NC

Salesforce Developer& Admin

Responsibilities:

• Created Custom objects, Fields and page layouts.
• Developed Apex Classes, Controller classes and Triggers for functional needs in the application.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Developed Batch classes and SOQL, SOSL database statements.
• Involved in design, development, planning, testing and integration of Salesforce cloud services.
• Integrationwith external systems using SOAP, REST, Bulk APIs
• Created workflow rules and validation rules.
• Integrated applications using Web services by consuming the WSDL files for extracting the data.
• Deploying Apex Classes, Triggers and other custom components in to Production.
• Created Test Classes to provide maximum coverage to triggers and other classes.
• ComplexIntegrationofSalesforce Cloud with other Applications
• Used Platform based technologies like Visual force and Created Visualforce Pages to provide UI to the custom objects.
• Debugging of issues through analysis of log.
• Design, test and deploy Lightning Components.
• Worked with the customization, DataMigrationand Integration tools like Apex Data Loader etc.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report
• Creating, updating and maintaining technical and functional documentation related toUserstories andSalesforce.
• Involved in on Application and worked with them to resolve theServiceNowtickets.
• Preparing the technical document and develop the proof of concepts(POCs) for implementing quality application in production.
• Folders to assist managers to better utilize Salesforce as a sales tool and configured and for different user profiles based on the need in the organization.
• Client handling and calls.
• Configured the GitHubto maintain the different versions in common development environment.
• Experience withAgile/Scrum environment.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, triggers, Visual Force, Workflow & Approvals, ServiceNow, Agile, Lightning, GitHub, User stories, SOAP, Web services, Custom Reports, Dashboards, Salesforce App exchange, Eclipse IDE.

Confidential

Salesforce Developer& Admin

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization. Closely worked with other SalesForce.com consultants while implementing the solutions for the needs of organization.
• Translate stakeholder requirements into various documentation deliverables such as functional specifications, use cases,userstories.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also, created workflow rules and defined related tasks, time-triggered tasks, email alerts, SOAP and RESTAPI's.
• Worked on Service Cloud and Sales Cloud implementations in two different projects.
• Integrated Apex with External services in JAVA using Rest API.
• Troubleshooting and configuring Apex Data Loader operations and running the Data Loader in batch mode.
• Experience in dealingSOAP, REST and BULK web services.
• Designed, and developed Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Worked in developing various Apex classes, components, and Visual Force.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access Objects and Field values based on user inputs, execute dynamic SOQL.
• Administrated and monitored the company's Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Customized compact layout and Navigation menu in the Salesforce Mobile App to meet the user requirements.
• Developuserstoriesfor the development of additionalSalesforceplatform functionality
• Used Apex Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Defined lookup and master-detail relationships on the objects and created junction objects.
• Worked onAgileand Scrum Methodology forSalesforcecustom app implementation.
• Responsible for Data load operations using Force.com Apex Data Loader.

Environment: Saleforce.com platform, Service Cloud, Apex Language, Apex Scheduler, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Lookup and Maser Details Page, Email Services, Agile, User stories, Security Controls, HTML, Java Script, Java, Web Services, SOAP, Sandbox, Eclipse IDE Plug-in.

Confidential

Salesforce Developer

Responsibilities:

• The work consists of several new data customizations are done to Salesforce.com. Worked on Salesforce.com customizations using Apex (classes, triggers and web services) and Visual Force.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upset, export operations on millions of records.
• DesignedUserstoriesby working with the Client's Business Team.
• Developed Apex classes on Force.com platform to customize application according to functional needs.
• Involved in creating point to point integration using Web Services (SOAP) and REST based services to retrieve and update data in 3rd party and legacy systems.
• Worked on enhancements to SFDC application required by business users from time to time.
• Developed Visual Force Pages to customize the view and functionality of the Knowledge Articles.
• Deliver continuing support in the areas of SFDC configuration, administration, reporting, Datamigration, solution design and project co-ordination.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation.
• Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Involved in the creation of Knowledge Content, Format and Delivery Methods.
• Managed and implements customization requests by Business Users, including creating workflow triggers, workflow alerts, and automated email response.
• Expert in sandbox creation, maintenance and back up.
• Performed new release evaluations with Business Owner & manages new functionality roll-outs.
• Involving in Data mapping specifications to create and execute detailed system test plans.
• Data migration from external systems to sales force using Data Loader, Import wizard.
• Developed various web services classes for integrating with 3rd party applications to import the data to Salesforce.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Identified and resolved problems which may impact projects by monitoring progress and project status.
• Worked on both outbound and inbound integrations using both SOAP andRESTAPI.
• UsedServiceNowas the ticketing tool and chatter for the user communications.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Apex Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, SOAP, REST, Userstories, ServiceNow, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Confidential

Salesforce Developer/SEO Analyst

Responsibilities:

• Actively associated in gathering requirements for building standard and custom objects, page layouts and various record types specific to the business processes
• Interacted with various business user’s groups to gather the requirements for Salesforce Implementation and documented the requirements.
• Design and developed solutions based on functional, migration and integration requirements for SFDC platform.
• Worked on customization of standard objects like Lead, Account, Contact and Opportunity.
• Created Custom Objects and fields for transactional and contractual information.
• Built various reports and dashboards as per the business requirements.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Involved in Designing Visualforce pages with JavaScript Remote using client side technologies like JavaScript, JQuery, AJAX and CSS.
• Designed, developed and deployed Apex Classes, Scheduled Apex Classes, Controller Classes and Apex Triggers, for various functional needs in the application.
• Designed Visual Force pages to add more flexibility and a rich look.
• Used DataLoader for insert, update, and bulk import or export of data from Salesforce.com Objects.
• Deploy the components from sandbox to production environment using Change Sets.
• Schedule the Apex Classes to send email alerts on daily/weekly basis.
• Developed standards-based, semantically correct HTML and CSS pages following SEO best practices.
• Strong focus on front-end design and modern web practices to create an efficient user-experience.
• Have Built mobile compliant web sites with a good understanding of cross-browser and mobile operating systems debugging. worked with application programming interfaces.
• Able to analyze code and engineer well-researched, cost-effective and responsive solutions
• Perform Data Export on weekly basis for data backup.
• Build databases and implemented using MySQL
• Helped design client side form validation programs using HTML and JavaScript
• Evaluate the accuracy of web advertising and communicate effectiveness of web layouts and information
• Troubleshootwebproduction and development issues
• Optimization of page by meta data analysis.
• Competitive word Analysis using google analytics

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Apex Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, HTML, Java Script, Web Services, PHP, Metadata analysis, MS excel, Google analytics, Content Creation, Social Media, Email Services.