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Hospital Information Systems Support Specialist Resume

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Mahwah, NJ

SUMMARY

  • Systems Support Specialist with a diverse IT experience from which 3 years were dedicated to Healthcare Management Systems. Detail oriented with a strong background in problem solving and technical support. Proven ability to perform in a fast - paced environment while meeting aggressive deadlines and managing multiple projects.
  • Proactive delivery of effective technical support through close collaboration with end-users as well as troubleshooting on demand
  • 10+ years of troubleshooting technical issues arising between systems, applications, and medical devices
  • Troubleshoot HL7 messages
  • Mapping HL7 messages between interfaces (EMR, CIS/HIS, PACS, ADT Server, HL7 Gateway)
  • Run CCL queries to place orders and reports
  • Excellent comprehension and retention, and ability to learn new skills quickly

TECHNICAL SKILLS

Computer Languages: MySQL, HL7, CCL

Software: Cerner PowerChart, interfaceware Chameleon, MS Office (Word, PowerPoint, Excel, Outlook), Wireshark, AngryIP, Citrix, VMWare, Win 2008 Server Active Directory, FTP Clients (CuteFTP, WinSCP), Remote Desktop (Logmein, Join.me), Cisco VPN Client, Norton Antivirus, Google Chrome, Internet Explorer, Mozilla Firefox

Ticketing Software: ManageEngine ServiceDesk, BMC RemedyForce ServiceDesk

Operating Systems: Mac OS X, PC Windows 95/98/ME/2003/XP/Vista/7/8/2008 server

Hardware: Smart Switches, Cisco WAPs, PC components, Network Printers

Networks: 802.11 b/a/g, TCP/IP, VLANs, printer and file sharing

Typing Speed: 80 WPM

PROFESSIONAL EXPERIENCE

Confidential, Mahwah, NJ

Hospital Information Systems Support Specialist

Responsibilities:

  • Troubleshoot HL7 messages and assist in mapping HL7 messages between interfaces
  • Customized workflows for physicians
  • Resolved 10-15 issues per day via phone and e-mail support
  • Tested new software builds before deploying into production environment
  • Created documents necessary for Service Organization (i.e. Tech Bulletins, Service Manuals)
  • Provided technical support for Telemetry Server, Panorama Central Station, Workstation, Web Viewer, eGateway and patient bedside monitors such as Passport 2, Spectrum, DPM, and other medical devices
  • Programming and configuring layer 3 switches for network communication of patient data.
  • Worked with Cross Functional Teams and Tech Support Specialists to troubleshoot and implement solutions
  • Provided walkthrough instructions for hospital central station installs and network setup

Confidential, New York, NY

IT Manager / Office Manager

Responsibilities:

  • Maintained $250K inventory database relating to technology and office equipment
  • Coached employees on how to work with new software, hardware, devices, and web applications by hosting group training sessions
  • Successfully handled troubleshooting faulty equipment/devices with promptness using ticketing system, phone and in-person support
  • Managed Win 2008 Server active directory and group policies
  • Maintain office efficiency by planning implementing office systems, layouts, and equipment procurement
  • Trained staff on how to use new technology equipment (i.e. operating network scanner, changing printer cartridges, sending electronic faxes)
  • Created acknowledgement forms and office policy documents
  • Authored tutorials for a variety of tools using step-by-step instructions with annotated screenshots for simple understanding
  • Managed Google apps e-mail service and Cisco IP phones with ShoreTel Sky for all users
  • Created a video tutorial for staff to confidently access department files on the new file sharing server
  • Successfully installed additional employee workstations and the corresponding network switches and hubs during significant business growth
  • Deployed disaster recovery protocol after Hurricane Sandy, to allow seamless network connectivity to office servers and establishing wireless hotspots to maintain network connection in NoHo office

Confidential, Brooklyn, NY

Pharmacy Technician

Responsibilities:

  • Instructed patients on use of medical devices and prescription
  • Monitored and reported on drug inventory levels using back-end Cerner query language
  • Filled prescriptions and processed claims to insurance companies
  • Reminded patients to take their medication on time by phone

Confidential, New York, NY

Technical Support Specialist

Responsibilities:

  • Spearheaded the start-up company’s entire computer infrastructure from initial definition of requirements including equipment and proper ISP through installation of the LAN, and spyware and virus protection
  • Effectively provided technical solutions to e-commerce business on eBay and Yahoo Store
  • Significant experience configuring and troubleshooting TCP/IP, and email accounts ensuring Internet connectivity
  • Troubleshoot and upgrade computers, laptops, and network switches
  • Managed the A/V needs, provided support for conference rooms, media displays and power point presentations
  • Rebuilt the IT infrastructure after 9/11 to allow seamless connectivity and managed a temporary office with 8 member team within one week

Confidential, Brooklyn, NY

Systems Support Specialist

Responsibilities:

  • Setup of Citrix for remote accessibility for physician laptops
  • Provided front-end support for Cerner PowerChart to physicians and ancillary staff
  • Troubleshoot HL7 messages between different interfaces
  • Brought innovative ideas to laboratory data processing by converting captured images into animated GIFs which simulated video footage
  • Successfully supplied graphic work for newly innovated medical diagnostic tool using Adobe Photoshop and AniMagic
  • Performed creative and breakthrough experiments along with a team of scientists, publishing three scientific papers

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