SUMMARY:

• Federal Secret cleared ITSM professional with over 15 years of IT systems experience including infrastructure, solution, acquisition and implementation management
• Over 6 years of direct Project Management experience. Experience with IT systems management planning, acquisition and integration of legacy/third - party tools, solutions and implementation upgrades to enterprise infrastructure.
• Defines project methodology, manages project lifecycles and aligns requirements and goals for complete customer success and satisfaction.

TECHNICAL SKILLS:

• Top Secret Eligible
• Dept. of Defense Active Top Secret Adjudicated 2009
• Dept. of Defense Top Secret Open Investigation 06092017
• Project Management, Project Coordination, (MS Project)
• ITIL v3 Foundation & ITIL v3 Intermediate
• ITIL Service Lifecycle
• CMDB configuration and management, (HPSM, Atrium)
• Personnel Management
• Asset Management (Sunflower, BMC Remedy, Service Now)
• Remedy ARS, Support, Atrium, Remedy
• Xacta, Xacta Continuum
• Process Mapping and Design

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Sr. Information Assurance Analyst

Responsibilities:

• Design, prepare and implement reports for security site visitation and security IV&V analysis.
• Conduct security service assessments and develop process improvements, process task guidelines and procedures.
• Use MS Project to manage and control reports, schedules for delivery, meetings, tasks, and process document development.
• Assess security control implementation and conduct opportunities for improvement via process engineering.
• Improve tasking via implantation of Scrum based tasks including team development, roadmaps, backlogs, releases and review.
• Coordinate with inventory management teams to review and maintain system inventory records.
• Perform continuous security environment monitoring for adherence to DHS Sensitive Systems Policies based on 4300A with an emphasis on Technical, Operational and Management controls.
• Write and review inventory assessment reports for DHS CISO (Chief Information Security Officer); these reports include recommendations for security and infrastructure improvements and/or component retirement or replacement.

Confidential - Herndon, VA

Business Process Engineer

Responsibilities:

• Directed functional tasks out of the PMO office which include scheduling, developing and maintaining process engineering documentation based on DOS/IRM/IA Risk Management Framework criteria, including process mapping, stakeholder and gap analyses, procedures and work instructions.
• Conceptualized, designed and implemented Scrum Agile framework principles to increase team efficiency when aligning and implementing process tasks thus increasing customer satisfaction and improved PWS process alignment.
• Created task boards to coordinate requirements meetings and communicate progress with stakeholders including burndown charts reflecting scheduling, agendas, risks and action items tracking.
• Collected, translated and documented functional requirements for procurement and implementation including market research report, funding document, and Procurement Request (PR) analysis.
• Used MS Project to control the development of FISMA compliant information system assessment and authorization processes and procedures.
• Established and maintained a process asset library (PAL) to house, service catalogs, project materials and artifacts via a dedicated SharePoint site.
• Conducted routine research and analysis to offer recommendations for aligning procedures with applicable governance and guidelines.
• Collaborated with Information Assurance contractors to meet deadlines and fulfill ad hoc tasking requirements as mandated in the PWS.
• Interviewed and documented stakeholder needs for requirement breakdown, aligning and improving mission goals and develop actionable requirements.

Confidential - Arlington, VA

Sr. Project Analyst

Responsibilities:

• Managed team of 4 that wrote reporting criteria for Service Level Requirements (SLR) and analyzed Service Level Objectives (SLO) against metrics for SLR reporting and adherence based on mandates from the Navel Enterprise Network (NEN) Project Work Statement (PWS).
• Facilitated workshops and focus groups using Agile Scrum techniques to manage and ever evolving flow of projects and tasks.
• Analyzed Performance-Based Service Contracting (PBSC) as agreed to for accuracy in Service Level Management reporting.
• Developed portal dashboards for status updates, issues, change requests and historical representation of results and events.
• Developed V&V plans for SLR processes, procedures, and process mapping for over 25 separate tools and over 50 SLRs.
• Analyzed transitional elements of OCONUS network contracts and policies for transition no USN NEN One-Net via acquisition and execution strategies, Statement of Work (SOW), PWS, and performance management analysis.
• Conducted CMDB resource analysis for process structure via Visio to connect to organizational elements. Updated process alignment to CMDB SharePoint portal.
• Utilized MS Project to track and manage the development of reporting processes for applied tools used to manage the NGEN network. These tools include data flow, and reporting requirements, metrics measurements and adherence criteria.
• Developed requirements gathering procedures for customer needs and acquisition criteria for new infrastructure including analysis of market research reports, risks of inaction or overaction, requirements development and Requirements Approval Documents (RAD).

Confidential - Alexandria, VA

Sr. Consultant

Responsibilities:

• Implemented analysis for expanding Remedy SRM capabilities, system integration, utilization and functionality; the resulting changes produced substantial financial savings for system stream lining, up-time and integration.
• Managed and maintained internal SharePoint configuration for 10,000+ Remedy SRM users to promote self-service, increasing self-efficiency and reducing live voice support and system workloads.
• Provided IT governance for Remedy SRM management, conversion and updates including process engineering and procedural management to IT user support.
• Created Request for Proposals (RFP) for various systems, including, software, hardware, and backend support.
• Developed acquisition plans with acquisition and management teams to identify milestones, strategies for implementation, and technical and management considerations.
• Implemented Remedy team’s tasks, goals, schedules and activities via MS Project.
• Participated in the Next Generation Working group with Contract Technical Officer’s (CTO) team to create considerations for implemented ITIL projects and lifecycles. Newly developed capacity requirements, RADs and Request for Information (RFI) analysis resulted in new proposals and considerations to eliminate outdated systems and improved integration, implementation and subsequent availability for new infrastructure.

Confidential

Project Engineer, Staff

Responsibilities:

• Deployed the Availability Management (AM) process for the TSA’s Information Technology Implementation Program (ITIP) for measuring network effectiveness. Actions included providing continuous improvements and compliance with audit mandates which resulted in a 99% availability rate for managed and critical systems such as regional/national airport screening environments
• Improved the IT availability requirements by conducting market research, submitting Procurement Requests (PR), analyzing procurement requirement activity and contrasting and comparing against the PWS.
• Targeted new or enhanced IT Services for improved availability and capacity such as systems in development, assessment tools aligned to the QASP, and assessing IGCEs.
• Liaised with disaster recovery/service continuity teams to define applied availability/capacity management processes to continuity of operations (COOP) policy and procedures which mandated minimum AV/CM requirements during simulated COOP drills.
• Increased proactive responses to potential problems that cause outages by creating a knowledge base and common issues .
• Managed and coordinated project milestones (meetings, tasks, goals, concepts) for our group to ensure that agreed service availability commitments to customers were met in all circumstances with over 98% efficiency.
• Established requirements for weekly/monthly reports that measure business, user and IT availability/capacity via advanced tool sets that included: Remedy, Business Objects, NetIQ, MS (Excel, Access, Project, Visio), Solarwinds, EMC Ionix Web Console and iShare SharePoint portal.

Confidential

Sr. Systems Analyst

Responsibilities:

• Managed incident support environment of 3000+ daily calls and measured metrics requirements for support analysis.
• Utilized support tools for incident management relating to incident calls, emails, errors and end user environments which included Active Directory, Exchange, CA, Remedy, DHCP and DNS.
• Worked with Contracting Officer Representative (COR) to ensure incident and problem remedies fell within contracted technical limits. Made sure change requests did not exceed stipulated and agreed SLRs.
• Performed problem management via root cause analysis (RCA) on tickets for high level incidents to identify significant/potential problems across the network.
• Conducted continuous process improvement to achieve more effective and efficient delivery of service which included coaching, mentoring and motivating 5-7 project team members and contractors on Remedy support tabs, unique environments and issues and support queue management.
• Processed data After Action Review (AAR) of service transition and/or implementation for each regional office to ensure success of project(s).

Confidential

Sr. SAN Consultant

Responsibilities:

• Initiated online equipment, created and carved Logical Unit Numbers (LUNs), Raid and Storage Groups.
• Analyzed equipment procurement processes including procurement requests (PR), bundle and Sole Source J&A submissions and reviewed DD Form 254 submissions for clearance assurance.
• Managed my own schedule in Project to handle tasks, dates, resource needs, task completion, and goals.
• Configured Brocade, McData and Cisco switches and zoned associated Windows hosts to switch configuration.

Confidential - Washington, D.C

Project Manager/Systems Analyst

Responsibilities:

• Supervised the development, deployment and management of mobile digital radar solutions for the D.C. DOT and Montgomery County, MD.
• PM for Confidential ’ DC.DOT sweeper camera pilot implementation contract, including working all points from managing the project in Project from initiation to completion including: market research, aligning Gov’t acquisition teams, GSA guidelines, potential contractors, documenting and tracking RFPs, evaluations, coordinating s and post follow ups. Managing the project also included HW/SW implementation, receiving, quantifying and qualifying reports and system records management.
• Coordinated T3 & DS3 data circuit installs coupled with redundant backup circuits and engineered secure Wi-Fi solutions for D.C. Metro Police, Montgomery County MD DOT and tested Wi-Fi solutions for Dallas PD and Chicago and New Orleans DOT.
• Streamlined regional system documentation including white papers, network infrastructure and associated commercial contacts as well as schematics, presentations and diagrams which reduced waste and costs.
• Member of migration team that converted 12,000 pcs, printers and servers in the local network from Windows NT and Windows Server 2000 network to AD on Windows Server 2003.
• Assessed new hardware requirements from inception to procurement such as server parameter requirements for DOT hardware/software via technology/solutions proposals and prepared specifications for platform acquisitions via RFPs, and Sole Source Justification & Approval (J&A) reviews.

Confidential

Project Manager / Air Force

Responsibilities:

• Coordinated with assigned project engineers, government agency personnel, subcontractors and customers to develop SDLC procedures within the aligned WBS.
• Reviewed Requirements Approval Documents (RAD), IGCEs, and market research reports to ensure alignment with requirements development.
• PM for small COTS acquisitions and implementation including requirements documentation, (DD Forms), RFPs, Firm-Fixed Price (FFP), Sole Source J&A, when applicable, requisitions for Government Furnished Property (GFP), Time & Materials (T&M) considerations, conflict of interest avoidance, procurement and installation and control.
• Published completed white papers, deliverables, and presentations for record,
• Analyzed DOD contract security classification specifications (DD Form 254) for adherence and accuracy for clearance acceptance.
• Communicated and cooperated with the Contracting Officer Representative (COR), Procuring Contracting Officer (PCO), AF leads, contractors and other management to determine make-or-buy considerations for various small system projects.
• Incorporated hands-on system and infrastructure IT support for project deadlines by liaising with engineers to configure, test and install applications.
• Supervised a team of ten to implement CAC (Common Access Card) readers as part of the headquarters Air Force rollout program. Leadership actions included managing the logistics for the implementation schedule, surveys and post evaluation engagements.