SUMMARY:

• Result oriented technology leader with over strong experience in creating IT solutions and strategies for Fortune 50 companies including telecom, retail, technology and healthcare industry. Seven years of consulting experience.
• Expertise in IT strategy, enterprise architecture, solution architecture, governance, technology and business roadmap development, strategic planning, implementation of enterprise applications and software development. Over 10 years of experience in enterprise/solution architecture.
• Highly successful in translating business goals and strategies into application strategies and deliverables by working closely with key business and IT stakeholders.
• Strong experience in development, program, process management and relationships for large strategic initiatives of greater than $5M investment and 20 - 40 matrix resources. Managed architects, business analysts, PMs, lead and development staff in onshore/offshore agile/waterfall delivery model.
• Strong noledge Digital, eCommerce, Order Management, CRM, Billing/Rating, OSS/BSS, SaaS, Mobile, of multi-tier application architecture, Cloud, SOA, architecture principals/frameworks (TOGAF), development methodologies and industry best practices.
• Founding member of Confidential in Confidential . Partnered with architects, IT stakeholders and leaders to rollout enterprise architecture program and standards across IT.
• Leading digital transformation effort dat will significantly increase GPC’s intake of orders from “store driven” to “installer self-service” model. Responsible for development of roadmap, architecture planning, architecture delivery and oversight on a multi-year program with an overall impact to OMS, pricing, supplier integrations, customer service, and ecommerce platforms. Architected teh solution using a new Hybris OMS and a Cassandra based real-time inventory platform.
• Managed a team of solution architects with overall responsibility of creating teh solution architecture and roadmap for a new customer service/order management for teh fastest growing business segment in teh organization with overall an overall revenue growth projections of $500M. Introduced Tibco based platform architecture for POS system to streamline customer work order management process.
• Delivered multi-year roadmap for new line of business “Health Care Services” projected to generate over $1B revenue over a period of 5 years. Defined key architecture pieces by working closely with teh key business stakeholders and 15 different IT teams/systems.
• Managed a team of solution architects with an overall responsibility of roadmap development and architecture delivery of a new digital commerce and self-service platform, aligned to overall Omni-channel strategy of teh organization.
• Managed SOA transformation team to define a capability based roadmap dat streamlined existing services and ensure reuse of existing functionality within different silos of teh enterprise, resulting in $2M savings per year.
• Nominated to Verizon’s Lean Six Sigma Black Belt and leadership development program.

TECHNICAL SKILLS:

CORE: Enterprise Architecture, Strategy, Application Architecture, Systems Planning, Relationship Building

FUNCTIONAL: Digital, CRM, Order Management, eBusiness, Product C Confidential logs, Billing/Rating, Security

TECHNOLOGIES: Hybis, Tibco, J2EE, SOA, REST, ESB, Servlet, EJB, JMS, MDB, LDAP

COTS: Siebel, Oracle Applications Configurator and Pricing, Basic noledge of Peoplesoft and SAP

PROGRAMMING: Java, C++, C, VB, HTML, SQL, XML, JavaScript, Spring, Hibernate, JQuery, HTML5

PLATFORMS AND TOOLKITS: Confidential WebSphere Portal, Confidential TIM and TAM, Siebel Tools, Rational Rose, Netdynamics, Visual C++, JDeveloper, Rogue Wave Tools.h++, EErwin, Tibco D Confidential Exchange, Confidential D Confidential Power, Tibco BW, EMS, Sparx, Weblogic

D Confidential BASES: Oracle and SQL Server

PROFESSIONAL EXPERIENCE:

Confidential - Atlanta, GA

Sr. Architecture Leader

Responsibilities:

• Leading digital transformation effort to increase our intake of orders from “store employee driven” to “self-service” model. Responsible for developing roadmap, architecture planning, architecture delivery and oversight on a multi-year program.
• Created Master D Confidential Management strategy for key assets of teh organization by centralizing teh d Confidential management and standardizing teh d Confidential integration mechanism, thus reducing teh overall d Confidential consistency and business efficiency resulting in savings of $4.7M.
• Created a new customer service/customer order tracking roadmap for teh fastest growing business segment in teh organization.
• Created a pre-strategy options framework for teh replacement of warehouse management and order management systems.

Confidential - Atlanta, GA

Product Management and Development

Responsibilities:

• Managed a team responsible for rollout of a cloud based collaboration platform to manage day-to-day business tasks.
• Design and Manage end-to-end product feature set release and operationalize product roadmap.

Confidential - Atlanta, GA

Sr. Manager Architecture Advisor

Responsibilities:

• Managed roadmap execution and delivery of new self-service and wireless ordering functions resulting in an overall reduction in 15% of call volume.
• Managed rollout of multi-line ordering capability in teh portal by working closely with various solutions design and delivery teams resulting in overall savings of $10M.
• Introduced Agile based delivery framework for tactical pipeline resulting in 20% overall reduction in project delivery timelines.
• Managed rollout of quotes to order conversion to increase teh overall revenue from teh online channel and streamline ordering capabilities of B2B portal.

Sr. Enterprise Architect

Confidential

Responsibilities:

• Created wireless solution framework and architecture for health industry dat will allow Verizon to penetrate and compete in a personalized healthcare market, projected to be a multi-billion dollar industry segment.
• Managed multi-year roadmap for customer service organization, streamlined and reduced systems involved in CSR touch points resulting in significantly lower AHT.
• Managed architecture deliverables and roadmaps for large strategic marketing initiatives, including some of teh recent product launches in consumer and B2B space. These initiatives required significant realignment of systems capabilities within order management and billing processes.
• Managed SOA transformation team to define a capability-based roadmap dat will streamline existing services and ensure reuse of existing functionality within different silos of teh enterprise.

Confidential

Manager, CRM and Integration solutions

Responsibilities:

• Managed technical track of CRM and customer d Confidential strategy for Presbyterian Healthcare, a leading integrated healthcare company based out of New Mexico. Created an enterprise-wide strategic CRM roadmap of prioritized initiatives to achieve customer growth and improve stakeholder experience.
• Successfully migrated Infonet services (a BT division) from remedy based system to Siebel order management. Led a team dat captured product modeling and integration requirements, built functional and technical designs and developed interfaces to other core Infonet systems. parminder singhPage Four
• Integrated product and pricing d Confidential for a global implementation of Siebel Sales at Siemens Medical Systems. Led a business analysis team in Germany and an offshore development team in China, to assess integration requirements, develop standards for transactions and architect teh solution.
• Created a Siebel based Constituent Relationship Framework for public sector practice of Confidential . dis was used as a pre-sales solution for handling constituent inquiries at state and federal government.
• Implemented an integrated customer service solution using Siebel, middleware and IFX technologies for Confidential . Handled responsibility of integration team dat created standards for transactions, created technical designs and implemented teh interfaces to legacy and other systems.
• Designed global sales application framework for network division of Motorola using Oracle applications and Java 2 framework. Teh solution allowed Motorola to sell custom engineered cellular networks to its customers across teh world. Teh configuration solution developed allowed Motorola to design, quote, and order highly complex configurations of cellular network