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Production Support Analyst Resume

TECHNICAL SKILLS:

  • MS Office (Excel, WORD, Power Point, Project)JAVA Programming,Network Servers. C++ Programming, C Programming, Project Management
  • Linux, Wireless Communications, Computer networking, Business Environment, MySQL, STRUTS
  • J2EE, Spring Framework, Data Warehousing, Hibernate, Veeva Vault, Jsp, Jquery, Html, CSS, Javascript, Cognos, Technical Writer, Putty, DataStage.

PROFESSIONAL EXPERIENCE:

Production Support Analyst

Confidential

Responsibilities:

  • Investigate and fix production issues involving ETL, and data management processes.
  • Troubleshoot problems such as job failures, database errors, job scheduling issues, server issues, and data issues.
  • Addressing day to day server issues in a fast - paced Production Environment.
  • Work with Autosys and ETL Tool DataStage 8.5 or 9.1.
  • Promptly respond telephone calls, voice mails and emails.
  • Analyze ETL jobs, and SQL processes in Unix Environment.
  • Maintain documentation on production processes.
  • Level support with a focus on Unix.
  • Good exposure with Cognos.
  • Track and report on production issues.
  • Develop and support datareconciliationprocesses.
  • Work with other groups such as the DBA group, the offshore support team, and the development team to ensure that jobs aretransitioned to production properly.
  • Review production processes to maximize efficiency and minimize job failures.
  • Coordinate testing, change management, and production elevation procedures.
  • Meet SLA deadlines and deliverables.

Software Engineer

Confidential

Responsibilities:

  • Responsible for developing, maintaining and supporting Java application in a team environment.
  • Troubleshooting and resolving medium to high complexity application defects.
  • Created login web application for users in facility.
  • Recommended new tools and applications for use in assigned responsibilities.

Engineering/IT Summer Internship

Confidential

Responsibilities:

  • Served as a Technical Writerfor production processes.
  • Used rationalphotographicimages and technical documentation to implement best practices on the production floor for over 300 employees in an ongoing manufacturing environment.
  • Upgraded production software to properly reflect new Standard Operating Procedures.
  • Released software updates to make sure workstation is using proper equipment.

Engineering/IT Summer Internship

Confidential, NC

Responsibilities:

  • Developed equipment downtime tracking database in Excel. This database helped the Engineering Department capture, track and trend critical downtime issues for resolution.
  • Analyze shift performance and shift matrices.
  • Entered Preventive Maintenance Data into MP2 system.
  • Assisted Maintenance Personnel with facility repairs and upgrades during summer shut down.
  • Upgraded and calibrated and upgraded machinery during maintenance downtime.

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