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Salesforce Admin / Business Analyst/lead(pm) Resume

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SUMMARY:

  • 12 years BA/ Project Managerial/Customer Service AND UAT experience in implementing/ supporting ERP and SALESFORCE Admin for companies with multiple entities .
  • Worked in insurance, manufacturing, social media (marketing, service, recruiting/Talent - jobs, retail,Finance, Automotive, ATM Banking, al, etc) website, software development, cable/ networking and hospital domain. Experience in Tableau and Crystal reporting tools.
  • Excellent team player with ability to think analytically and troubleshoot issues, API Integrations
  • Highly effective verbal and written communication skills.
  • Expert in requirements gathering through direct user interviews and workshops, wireframe
  • Exceptional documentation skills for writing use cases and experience in functional requirement document(FRD) and non functional requirement documents- Technical Writer,Elicit Requirements
  • Travel internationally to meet SMEs in order to understand their business needs and gather requirements.
  • Facilitating JAD sessions with Stakeholders, vendors, business users and development teams to outline detailed business requirements.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Admin / Business Analyst/Lead(PM)

Responsibilities:

  • Performing the role SALESFORCE Administrator and Business Analyst having SALESFORCE.com account using administrator account in Salesforce Classic.
  • Experience in Developer Console, Lightning & Apps Exchange
  • Managed Users/ Assigning Profile and settings
  • Used Sales, Marketing, service Cloud, Community, for Insurance/ Manufacturing Clients etc.
  • Created Dashboards using customized Dashboard components, Imported Data’s using Data loader and import wizard
  • Experience in Process builder, Flow builder, SOW, Digital Marketing, Sales cloud Einstein -earned badges, Experience in CDP Platforms.
  • Prepare business requirement documents (BRD)/document templates, functional and nonfunctional requirements/ Technical writing,JAD Session, Elicitation, Agile Scrum-Sprint, UAT, QA testing,SQL scripting, Data Flow Diagram /UML MS Visio, Excel, Power point, XML. Web applications. Knowledge in Tealium, ROI(return on investment )
  • Developed various Custom Objects, Tabs, and Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links, hierarchical relation, snap history, gauge, Automation notification rule
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components

Confidential - Atlanta, GA

Business Analyst Salesforce Admin/IT Manager

Responsibilities:

  • Prepare business requirement documents (BRD)/document templates, functional and nonfunctional requirements, Technical writing, JAD Session, Elicitation
  • Facilitate daily scrum meeting communicating with Stake holders using Jira - schema Management tools Burndown Charts /Project Management Kanban board writing/ Scrum board writing and other agile tools, Team Foundation Server, Visual Studio, Cloud based environment, Bug Tracking
  • Experience creating, editing and revising technical documentation such as process diagrams, flow charts, procedure manuals and materials, Wire Frames, Lucid Charts.XML, website Development, KPI, Supplier Relationship Management(SRM)
  • Experience in IOS Mobile Application, Programming/Development, Earned IOS Mobile
  • Experience in Salesforce both frontend and Backend, Business Process Mapping for Salesforce admin, ERP application in Cloud based environment, Salesforce Lightning admin (Profile, user, Sales, Marketing, charter, Case, Accounts, Opportunities, Solution Management, Sandbox, Imported Data’s through

Data Loader

Responsibilities:

  • Created Dashboards using customized Dashboard components.
  • Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent, Master Data Relationship.
  • Worked in setting up Marketing Campaigns, Campaign Hierarchies, Lead Queries, and Assignment rules. Formulas, Validation rules to maintain the quality of the data.
  • Automated the process of creating Leads directly from Web and Auto-Response rules. Designed and configured Applications using SALESFORCE AUTOMATION (SFA).
  • Knowledge in Apex Triggers, Visual force

Confidential - Norcross, GA

Business Analyst Salesforce Admin/IT Manager

Responsibilities:

  • Prepare business requirement Documents (BRD)/document templates/Technical writing, Data base
  • JAD Session, Facilitate daily scrum meeting
  • Functional Requirement, communicating with Stake holders, vendors and technical team
  • Experience in SDLC Methodology Waterfall /Agile -Jira scrum
  • Experience in CRM SALESFORCE Application in Cloud based environment, Salesforce admin (Profile, user, Sales, Marketing, Service Cloud, Sales- charter, Case, Accounts, Opportunities, Solution Management).
  • Used Salesforce/Developer force account.
  • Salesforce Administrative work like creating Users, Licenses, Profiles, Record Types, Page Layouts, Permission sets, Field Level Security, sharing rules, Roles and Role hierarchies, etc.
  • Created Dashboards, Workflow, Accounts, opportunities, Contact, Data Export, Data import tools, Picklist, Formulas, etc.
  • Knowledge in Apex Triggers, Visual force

Confidential

Business Analyst Consultant

Responsibilities:

  • Worked as Business Analyst for the implementation of new internal software related to new and existing customer Data’s in cable and telecommunication domain

Confidential

Business Analyst

Responsibilities:

  • Worked as Business Analyst for implementation of internal hospital software related to Payroll and HR/ Environmental Department

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