SUMMARY:

• Over 5+ Years of experience in teh Salesforce CRM Platform as both Developer/ Administrator.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Strong Knowledge of SFDC standard Data structures and familiarity wif Objects and Force.com platform and Force.com Sites.
• Strong Experience in Apex programming language, Apex Classes, Apex Triggers, Apex Scheduler, Batch Apex, Apex Web service.
• Good experience wif Configuration, Customization, Development, and support experience on Salesforce.com Platform.
• Good experience while working on SFDC implementations covering Salesforce1, Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Chatter, and App - Exchange applications.
• Strong Experience working wif Apex classes and Triggers, Controllers and Controller Extensions, Components, Test Method, and Application Design and Development on Multitenant Force.com platform.
• Expertise in Salesforce.com CRM and its development life cycle.
• Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal.
• Designed, and deployed teh Custom objects, validation rules, Custom tabs, Components, Visualforce Pages to suit to teh needs of teh application.
• Designed and Developed wizards using Visualforce, HTML, CSS.
• Experienced in force.com sites wif Customer community.
• Strongly experienced in analysis, design, development, and testing of teh SFDC application.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Administrator

Responsibilities:

• Interacted wif various business user groups for gathering teh requirements for Salesforce implementation and documented teh Business and Requirements. Followed Agile methodology and worked in an onsite - offshore Model. Conducted various brain storming sessions wif other systems/teams in order to accomplish teh integration requirements
• dis involved communicating wif various other internal teams wifin Voya and also external vendors. Created various BRDs, FRDs, data translation, data mapping and interface specification documents. Created Config-Tech, Interface design documents which provided detailed description of various salesforce functionalities implemented. Worked on Data.com Duplicate management and defined various matching and duplicate rules. Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Quote, Activities, Reports and
• Dashboards. Created workflow rules and defined related tasks, time triggered tasks, process builder, email alerts, field updates to implement business logic. Created email templates, approval processes, approval page layouts and defined approval actions on them to automate teh processes. Worked wif development team and teh business to convert teh Business Requirements to Technical Specifications and interacted wif testing team to assist during teh testing phase. Worked on Administrative, Visibility & Security tasks such as User management, Creation of Profiles, Roles and Permission Sets, Sharing
• Rules, Public Groups, Workflow, Activities and Events, Email notification and Template Design. Involved during development of Apex Classes, Controller Classes, Apex Triggers and Visual Force Pages for various functional needs and deployed in DEV, TEST and PROD environments. Created multiple reports and dashboards based on business requirements. Working on test cases during SIT, Functionality, Smoke testing & assisted business users during UAT Testing. Supported Business Users during UAT & Production Checkout. Worked on SOQL and SOSL queries for data analysis and cleanup for implementation Dedupe project. Performed various data load and imports as per teh business needs. Coordinated wif production support team and provided teh mapping documents for futuristic data loads. Worked wif

Confidential

Salesforce Administrator/Scrum Master

Responsibilities:

• Worked on standard objects like accounts, contacts, reports, and dashboards Created and configured custom objects like shipping vendor, companies and created record types per business requirement Written Apex classes and triggers for implementing complex business logic involving multiple objects
• Implemented a direct interface from Website, when a customer files a report, it automatically turns into a support case in Salesforce Designed and deployed teh custom objects, Custom tabs, Visual Force Pages, Controller Extensions, Validation Rules, Workflow Rules, Auto - Response Rules, Page Layouts, to suit to teh needs of teh application. Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files. Worked on Data Loader and Batch, scheduled Apex to automate bulk data loading.
• Developed various Custom Reports and deployed them for different business user levels. Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse. Created and deployed Several Standard and Custom Reports using salesforce.com platform. Supported teh data migration activities for migrating teh data from various business centres and business centre users wif teh support of Saleforce.com.

Environment: Saleforce.com, Apex, Visualforce, Eclipse/Force.com, Metadata API, Demand Tool, Service Manager and Customer Portal, Salesforce for outlook.

Confidential

Jr. SALESFORCE Admin

Responsibilities:

• Design and developed solutions based on functional, migration and integration requirements for SFDC platform. Work on customization of standard objects like Lead, Account, Contact and Opportunity. Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Create custom report types, custom' reports and dashboards to meet teh reporting requirements of teh decision makers in teh organization. Created and maintained teh email templates to be used in teh Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud. Develop Visualforce pages, Visualforce custom components and using Java script for designing any Salesforce Button functionality as well as summary report pages.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, Data Loader, HTML, Workflow & Approvals, Reports, Dashboards, Custom Objects & Tabs, SOAP API, Email Services, Sandbox, Force.com Eclipse IDE Plug-in, Windows XP.