Sr. Supervisor Operations and Support Services Resume

SUMMARY:

10+ years hands - on experience in providing up-to-date mobile, Cloud and IT services for more than 40+ million mobile subscribers.
A highly qualified and expert practitioner with leading Mobile operators in teh IT and Communication Business.
Led successfully several projects that deploy mobile services in teh field of cloud services, IaaS, SaaS, OSS, and VAS.
Infrastructure Modernization. Teh deployment operation private cloud and migrate OSS NE’s to teh cloud and away from teh Bare-metal structure. Teh project reduced CAPEX and OPEX and significantly reduce time to market
OSS infrastructure DR. Design and deploy private cloud DR system and integrate that with teh Azure cloud
Network Management system evolution. Evolve teh Confidential Netcool omnibus platform to be full stack NMS including fault management, alarm correlation, configuration management, end-to-end network topology management
Service Now Integrated work force management platform. Design and deploy new instance, migrate from Confidential ITSM. dis include teh integration between teh Confidential Netcool NMS and ServiceNow ticketing system.
LTE vendor selection and deployment. dis include teh RFI, RFP, vendor selection and negotiation, Infrastructure design and solution deployment
High performance first Oracle SPARC cloud solution. Teh solution could provide fully function oracle DB SPARC cluster in 10-15 minutes. dis include teh infrastructure design and automation scripts design
Confidential SMB SaaS solution that include accounting SW (hosted on AWS), bilingual web hosting, web design tool and mail hosting (hosted in a external privately owned cloud), customized CRM (locally hosted) as well as local web portal for user management and SSO. dis include teh integration with billing, mediation, provisioning, CRM and quality assurance systems.
GDSP ( Confidential IoT Global SIM)and teh integration with teh local operators
Write and register a patent to improve teh handover mechanism to fulfill teh requirements for RT IoT apps
Cloud computing
Full stack Cloud Archiecture
Tivoli Netcool Omnibus
Tivoli IP Network Manager
NetAct
Vmware
Amazon Web Services (AWS)
Micorsoft Azure
Internet of Things (IoT)
ServiceNow
LTE and WiMAX
OSS EMS and NMS
System Architecture
Systems Operations
IT Management
IT Architecture
Mobile VAS
WiFi
IMS
LINUX (Redhat, Ubuntu)
UNIX (Solaris, AIX, Tru64)
TCP/IP L2, L3 switching
ITIL

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Supervisor Operations and Support Services

Responsibilities:

Operation and support infrastructure evolution from bare-metal to visualization and hybrid cloud strategy
Lead team responsible for Plan, design, configuration and operating OSS system.
Budget planning and reporting for teh OSS team.
Vendor management RFI writing and RFP negotiations
Analyze and suggest cost efficient OSS Systems that meets business and marketing needs
Plan and deploy OSS private cloud and migrate OSS platforms
Deploy Nokia based OpenStack cloud and migrate Core NE’s. dis include teh NFV migration and management SW
Plan and deploy Tivoli Netcool OMNIBUS NMS including alarms and E2E topology management
Migrate service management layer to ServiceNow public cloud and integrate with teh local NMS in teh private cloud
Manage OSS network (Private cloud infrastructure, Cisco Switches, WAN links, Cisco Radius (ISE), VPN, Syslog)
Capacity planning, upgraded and operation of multivendor OSS platforms (EMS: NetAct, SAM, U2000,etc. NMS: Netcool, ServiceNow)

Sr. Supervisor

Confidential

Responsibilities:

Manage teh systems infrastructure hosting all mission critical customer facing mobile services.
Capacity planning for Mobile services infrastructure including servers (HP, Oracle, Confidential, Dell), Storage (SAN, NAS)
Manage teh infrastructure HW and OS patching, upgrade and swapping (full life cycle).
Maintain backup/restore policies and procedures and frequently testing them.
Analyse marketing calender and plan annual infrastructure expansion plans through teh whole year.

Sr. Supervisor, Internet and D Confidential services department

Responsibilities:

Lead team for Plan, design, configuration and operating D Confidential and VAS services.
Attend marketing meetings and covert service requirements to technical design with full integration with Network
Budget planning and reporting for VAS projects.
Vendor management and VAS RFP negotiations
Design and implement teh first software as a service (SaaS) arabic solution
Design and implement Confidential IoT (GDSP) offering for enterprise market
Design and configuration VAS, d Confidential and IMS services
Plan requirements, specs, timelines and budgets for marketing requirements
Manage teh roadmap for teh d Confidential services including teh optimization of teh d Confidential and customer experience

Systems Team leader

Responsibilities:

Manage, develop and implement procedures for Team
Designed, installed, manage and support VAS Nodes
Capacity planning for VAS nodes systems “SUN Solaris, HP true64, Windows Servers”

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