PROFESSIONAL SUMMARY:

• Salesforce Certified Professional wif 6+ years(12+yrs of total IT) of Salesforce Administration in Agile/Scrum environment.
• Extensive experience in analysing organization processes, converting business work - flows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
• Expert in Agile/Scrum methodologies.Able to coordinate wif large project teams and known for high-qualitydeliverable that meet or exceed time-line and budgetary targets
• Responsible for teh administration and management of teh implementation of Salesforce.com and responsible for wning, developing, and executing teh day-day configuration, reporting, training, support, maintenance and overallimprovement of teh platform and Concepts acquired on Salesforce Wave Analytics and Salesforce Shield.
• Aggressively involved in Testing Driven Development during Salesforce CRM App development includes preparation
• Test Cases, Test Plan, Executing Test Cases, Generating Test Report etc.
• Maintain a holistic view of all business processes of different teams and users in teh system to understand crossfunctional impacts of new custom development wif regard to configuration, process, workflow and reporting
• Perform Salesforce Aadministrator functions such as user management, profiles, roles, permissions, assignment rules,queues, licenses, capacity and storage management.
• Well-versed wif Salesforce Communities-Community Security, Community Templates, Community Builder etc
• Worked on teh Identity Management includes Single SignOn, Two Factor Authentication and Active Directory etc.
• Expert in eliciting teh requirements from business stakeholders, documenting, reviewing & updating BRS
• Proficiency in using any web applications, PM tools, Microsoft Office suit etc
• Research changes in upcoming versions of salesforce.com and other integrated applications; providerecommendations when necessary to enhance efficiency and productivity
• Provide day-to-day end-user support (including system configuration, formulas and system maintenance) and workwif key stakeholders to establish and implement & document best practices wif regards to release managementsystem maintenance, configuration, development, testing, data integrity, etc.
• Exposure on Report writing, Report Analysis, building Dashboards, trouble shooting for Salesforce.com
• Leadership - Adept at leading/managing cross-functional programs and Capable of leading high performing teamsunder tough deadlines, to meet expectations of multiple customers.
• Collaborate wif senior management to creatively define, prioritize and implement our business processes using
• Salesforce, and integrate Salesforce wif other technology capabilities
• Service orientation - “People person” and a team player
• Successful implementation of Salesforce.com CRM Projects for GE Oil & Gas and Power & Water, US
• Successful Implementation of SFDC Project “ Confidential ” for “Roche
• Successful implementation of IOMS Conversion, DOC, NZ - Project(converted project from red to Green and from
• Effort Overrun to considerable savings to teh organization having played role as Full Life Cycle Leader
• Capacity Building Initiative and Responsible to enable aggressive competency building for MS in VB.Net/C#.Net/.Net framework 3.5/SQL Server 2005/SSIS/SSRS/SSAS/SharePoint Server/BizTalk Server
• Enabled 100% certified associates from teh identified HCU MS on .Net and SQL Server technologies
• Enabled Zero Cost to Mahindra Satyam Learning World by training on specific technologies like MOSS 2007, BizTalk
• Server 2006 etc.
• Engaged many associates in to various projects for Barclays, UNESCO etc
• Successful implementation of RM&D Portal and TIBCO Sportfire Projects for GE Energy, Atlanta, Georgia, US.
• Various Development and Maintenance Projects executed and managed for GE Energy(TIBCO Spotfire & .Net
• Projects in RM&D),HMEL, MCD, DOC- NZ, GE Energy(Pega), Barclays(Data Scrambling) UNESCO-World Economic
• Forum(WSS 3.0)
• Excelling in Competency Management, managing around 250 associates and building teh competency by enhancing their skill set in .Net stream - Object Oriented Programming and SQL Server, ensuring 100% certification in .Net stream - .Net Framework,VB.Net & C#.Net-Application Development and Web services, RDBMS-SQL Server 2005

TECHNICAL SKILLS:

Cloud for Sales: SAAS, PAAS, Salesforce.com-Salesforce Classic & Salesforce Lightning, Salesforce Integration using Informatica, Workflows, Approvals Dashboards and Reports, Web Services(SOAP & REST), API, Validation Rules, Process Builder in Salesforce Classic, Sharing Rules, Validation Rules, Heroku, Assignment Rules, Lightning UI, Lightning Process Builder, SOQL Querying, APEX, Triggers etc

Cloud for Service: -Service Cloud/Salesforce for Case Management, Communities,Branding, Live Agent, Console, Articles, knowledge management and ServiceMax for Field Service Management etc

Cloud for Marketing: - Salesforce Pardot, Oracle Eloqua, acquired concepts on Marketo

CRM for LifeCycle: - Veeva, Veeva Valult(concepts acquired

Security Controls: Single-SignOn, SAML, Two Factor Authentication for System level Security and Profile Management,Sharing Rules, Permission sets,Role-Hierarchy for Application level security controls

Cloud Environments: ServiceMax, Oracle BigMachines, Salesforce, Oracle Eloqua, APTTUS,Steelbrick etc

CPQ Tools: Oracle BigMachines, APTTUS and Steelbrick Salesforce CPQ

Operating Systems: - Windows 10,Windows Server 2003, Unix, Android(Mobile), iOS(Mobile) etc

Web Technologies: - HTML, CSS, XML,JavaScript,Microsoft C#.Net, ASP.NetVersion Control - Microsoft TFS, Tortoise SVN, GIT etc.

App Exchange: CongaComposer, Mailchimp,Financial Force, DupeCatcher,New Voice Media etc.

Database: - Oracle 9i, MS SQL Server 2008, IBM DB2, mySQL,Sybase etc

Salesforce Demand Tools: - Mass Effect, Reassign Ownership, MassBackup, Single Table Dedupe etc

Signature App: Configuration of DocuSign for Salesforce, ServiceMax and Oracle BigMachines

Deployment & Continuous Integration: Changesets, Ant Migration Tool, Ant Scripting, Jenkins, GIT etc

ETL Components: PowerCenter Informatica, Informatica Cloud, MSBI-SSIS, SSAS, SSRS

Data Migration: Data Imports & Batch Uploads, Consolidation and Migration of Data Centre to Cloud, Data Integration, Governance, Quality, Heroku Postgres etc

Integration Tools: Middleware - Informatica Cloud, Jitterbit Harmony Cloud, SOAP/REST API etc

PM Tools: - MS Project 2007, Rally-Agile,JIRA-Agile, PPM,Earned Value Management, Clarity,Primavera 6.0

Web Services: -- SOAP, REST APIs, Informatica Cloud, Jitterbit, Salesforce Connect

Image Editing/Graphical: - PageMaker6.5, Corel Draw 11, Photoshop 5.0

Office Tools: - Microsoft Office(Word,Excel, PowerPoint, Office 365), WPS - Writer,SpreadSheet, Presenter

Content Management: - WSS 3.0, Lotus Notes,MOSS 2007, SharePoint 2010 and Brainshark(Cloud)

Project Management Methodologies: - Agile/SCRUM and Waterfall Methodologies

PROFESSIONAL EXPERIENCE:

Confidential

Environment: Salesforce, Lightning, Managed Package, Salesforce-CPQ

Salesforce Administrator

Responsibilities:

• Work wif teh Business Operations team to refine and scope technical requirementsderived from business objectives
• Building teh CRM custom business processes using Salesforce Process Builder and Apex Trigger
• Functional Testing for every functionality built for CRM process wif test cases built to ensure successful UAT
• Alternative solutions built for migrating from Salesforce Classic to Lightning wif new actions buttons wif Visualforce pages, building Lightning Components etc.
• Enablement of Salesforce Lightning UI, Lightning Components, Process Builder, from Classic UI
• Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects. Used it to read, extract, and load data from comma separated values (CSV) files
• Built Customer Communities for enabling customers to support teh cases, Knowledge Articles etc
• Deployment processes between Sandboxes and Production executed using Outbound and Inbound Change sets and Ant Migration Tool includes Ant Scripting - Package.xml
• Configuration of Product, Bundled Product, Bundle Pricing, Price List, Product Category, Batch Update-Category Maintenance.
• Responsible for continous improvement on enhancing application functionality up to date wif teh latest features
• Creating custom Templates for Quote for generating quote document and syncing Quote wif Opportunity
• Involved in integration Salesforce CPQ wif Oracle ERP includes Batch process
• Involved in configuring Products, Products Family, associating product options to Bundles, Price Books, Price List, Prcing Rules etc.
• Responsible for analyzing teh business processes of various functions and build teh functionality accordingly
• End User training provided for teh targeted business users on reseller recruting process, opportunity management, quote generation on salesforce sales cloud environment.
• Training material prepared wif teh screenshots and step-by-step guidelines for easy understanding of teh navigatiion and executing teh business process on Salesforce Sales Cloud environment
• Preparation of technical documents related to business process built on force.com platform which includes technical design, dataflow diagrams, Schema Builder for entity relationships etc

Confidential, NJ

Environment: Salesforce.com,Managed Packages, Mobile App,DocuSign. Informatica Cloud

Salesforce Administrator

Responsibilities:

• Create and customize Salesforce objects, workflows, page layouts, fields,validation rules, customized reports, dashboards, user profiles, AppExchange packages and more
• Working on Schema Builder for reviewing object relationship based on teh business process flows and updating teh Schema based on database changes
• Building various Salesforce Reports and Dashboards which includes Filters, CrossObject, Bucket Fields, Join Reports, Chart & Gauge Metrics based Dashboards
• Created Custom Fields, Custom Reports, Triggers,,Custom Formulas and Field History Tracking
• Migrating teh Data from legacy applications to Salesforce Org and involved in Data Cleansing and De-Duplication of teh data as part of data migration
• Involved in configuring and maintaining DocuSign for signature capturing from HCPs for Salesforce
• Configuring Custom Buttons for Salesforce Console, Change DocuSign Connect for Salesforce Settings
• Integrating Financial Force components wif force.com objects and Package installation on force.com platform
• Involved in implementation of security practices by monitoring login anduser activity, de-activating unused users, and auditing field and profile access and security permission
• Aggressively involved in sandbox management and testing rigorously changes wifin theSalesforce sandbox before deploying to production
• Training Manual prepared for teh end user training on various business process includes Interaction module as part of event management includes- Scheduling, defining teh locations, adding teh various billing components etc.
• CentrisConnect is community allowing HCPs/Speakers for managing their events, expenses,content etc
• Developing various Reports and Dashboards includes Joined Reports, Using Bucket fields etc
• Conducted end-user training for Centris Direct, CentrisMobile and Centris Connect for respective user groups.
• Implemented System level security system - Single Sign On, SAML, Two-Factor Authentication and adding teh users to Active Directory enabling Users to log in to various application wif SSO.
• Working wif Salesforce Workbench to interact wif salesforce orgs via force.com APIs. SOQL Querying wif standard and custom objects, CRUD operations, http methods using REST explorer
• Work wif teh Business Operations team to refine and scope technical requirementsderived from business objectives
• Used Anti Scripts to deploy metadata between sandboxes and production salesforce orgs
• Working on L2/L3 Support and prioritizing teh issues and providing teh solutions to teh issues based on SLAs
• Inbound data integration wif teh customer master and outbound interfacing wif third party systems wif an understanding of ETL tool-Informatica Cloud
• Working wif Informatica Cloud for running teh jobs/tasks and ensure, design, script and data mapping is perfect in order to load teh right data into teh respective objects
• Pharma CRM / Interaction management and understanding of compliance aspects.

Confidential, Whippany NJ

Environment: Salesforce.com,Veeva, APTTUS-CPQ, ServiceMax, IBM Websphere

Salesforce/ServiceMax Administrator

Responsibilities:

• Bayer Healthcare intended for building end to end solutions for their Field Service Management process leveraging ServiceMax platform for their Radiology and Imaging department which involves case management, workorder management, Preventive Maintenance, Entitlement, Service Contract, Parts, Repair, Scheduling and Dispatch Management, Technicians Allocation, ServiceMax Mobile, Signature Capture etc. Products and Installed Products in Radiology and Imaging division ranges from Computed Tomography(CT)- Radimetrix Enterprise Platform, Ultravist iopromide injection,, Magnetic Resonance(MR) - Gladavist Injection,Medrad Veris MR Monitoring System,Medrad eCoils, Medrad Certo Wireless Network,Medrad Continuum MR Infusion System, Angiography, Molecular Imaging, Dose Management & Analytics etc.
• Created advanced workflows rules wif field updating actions and validations, and automated business processes.
• De-duping and Cleansing of teh data and migrate teh data in to Salesforce OrgCreated Custom Fields, Custom Reports, Triggers, Field halp, Custom Formulas and Field History Tracking
• Developing Reports and Dashboards and Created Custom Fields, Custom Reports, Triggers, Field halp, Custom Formulas and Field History Tracking
• Experience in Creating Roles, Profiles, Role Hierarchy, Custom Profiles, Custom Page layouts. In depth understanding of Profiles, Roles based on Organization role hierarchy and should of experience
• Built complex business process by using Salesforce Lightning Process Builder
• Aggressive involvement in configuration and customization of teh business process
• Setting up Single-Sign-On, Two Factor Authentication, Identity Provider, Service Provider and adding teh User to Active Directory
• Configuring and maintaining DocuSign for effective signature capturing from relevant business stakeholders
• Creating Account Signing Group, Disabling Return by Fax, Upload Attachments etc in DocuSign App
• Creating Service Flow Transactions from Service Flow Manager
• Creating Service Flow Wizard integrating Service Flow Transactions based on teh functionality
• Handling User Management and Create and maintain profiles, roles and security.
• Involved in integration process between Siebel CRM and Salesforce CRM which includes Data Synchronization, creating teh tasks, mapping teh fields etc.
• Preparation of metrics for open/closed issues, SLA coverage, age of support tickets drawn from incident management tools
• Aggressively involved in configuring DocuSign for Salesforce/ServiceMax for capturing teh signatures from teh customers once service is provided by teh Service Engineers.
• Quote-to-Cash process includes Configure-Price-Quote- Product/Price Rule Management, Product Bundling etc
• Change Sets and Ant Scripts used to deploy teh metadata between sandboxes and production orgs.
• Working wif Dispatch Console - routing workorders to suitable technicians identified nearby customer location, Scheduling teh work orders on their calendars based on their availability and workload.
• Maintain data quality by identifying and merging duplicate records,cleansing and updating inaccurate data
• Veeva Configuration includes workflows, approvals, Veeva iRep, Triggers, Visualforce etc
• Adding an event to Technician from teh Work Order in teh Dispatch Console
• Worked wif Auto Entitlement Rules, Service Plan Contracts, Preventive Maintenance etc
• Document Salesforce processes and procedures and Help build training and refresher programs for users
• Organized teh training program for end users on creating, editing & closing teh Case and Work Order
• Key role played during Data Migration and Integration between ServiceMax & SAP environments
• Importing mass data(.csv) to Salesforce Org using Dataloader and Import Wizard
• Reviewing teh QA reports, scheduling programs for deployments based on teh release calendar

Confidential

Environment: Salesforce.com Force.com IDE in Eclipse, Qlikview

Cloud Administrator

Responsibilities:

• Dashboards & Huddle Boards provide a data-source and dashboards for viewing Claims matrixes across various Claim segments and roles. Defined periodic Cascading Dashboards providing claim segments analytic to monitor business performance. Consumers of these products will range from claim associates to claim executives. Huddle-boards is a snapshot version of claim segment dashboards which allows first line management to utilize EOM processes and principles in their daily operations. Teh primary users of huddle boards will be first line management and claim associates.
• As a Salesforce Admin, aggressively coordinating wif teh customer and understanding teh requirements and ensure timely delivery wif teh quality assured having closely working wif teh team.
• Involved in Issue Management and Escalation Management and reporting on metrics of open issues
• Solid understanding of security, sharing rules,data structures, database modeling wif schema builder
• Coordination wif all teh stakeholders and ensure communicating all about teh progress of teh project
• Facilitating and organizing Scrum Retrospective and Sprint planning meetings.
• Working experience wif Apex classes, Triggers using force.com IDE in eclipse environment
• Managed outsourced Salesforce implementation partners and ongoing relationships wif Salesforce employees.
• Design and manage ongoing development of teh system to meet teh organization’s mission.
• De-duping and Cleansing of teh data and migrate teh data in to Salesforce OrgCreated Custom Fields, Custom Reports, Triggers, Field halp, Custom Formulas and Field History Tracking
• Involved in preparing teh training manual for navigating teh application functionality on Claim segments
• Updates Project Manager or Lead Functional Configurators on day-to-day activities and statuses.

Confidential

Environment: Salesforce, Oracle BigMachines, Web UI, Data Loader, DocuSign

Salesforce Administrator

Responsibilities:

• GE Oil and Gas Measurement & Controls is intended to implement ideal CRM solution for managing their entire sales process includes Sales & Service of CNG Dispensers and one of teh important business is to has effective CPQ - Configure-Pricing-Quoting System integrated in to Salesforce Application. GE relies on time tested ways to reduce downtime and inject profitability into process. GE O&G’s sound understanding of customer installation and operational needs, has led them to design a unique solution for our Oil & Gas customers.
• Used Master-Details, lookups, and many-to-many relationships wif Junction Objects
• Created advanced workflows rules wif field updating actions and validations, and automated business processes.
• Expertise in facilitating Scrum Retrospective and planning meetings.
• Manage teh software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing
• Involved aggressively in Customization & Configuration, Quote Configurations, PE process.
• Working wif BigMachines - Commerce & Documents-Attributes, Actions, Transition Rules,Participant Profiles,Transaction Layout, Quote Document, Line Document etc
• Creating and Maintaining teh communities for internal & external partners/cusotmers
• Logging and tracking identified system problems through resolution
• Assist wif database de-duping and cleanup all teh data and ensure clean data imported to production env
• End-User Training provided on creating Quote wif bundle options, generating quote template, Pricing Rules etc
• Configuration of Docusign for Oracle BigMachines for capturing signature from business stakeholders
• In DocuSign, Change Send Settings, In person signing custom button, Button Scripts for Opportunity object etc
• Working wif Territory Management includes enabling territory management, customizable forecasts
• Working wif change sets and teh deployment process including building, cloning, uploading, validating, and deploying change sets
• Performing System Administration related activities like User Management, profiles, security settings, license management.
• Creating and maintaining documentation on processes, policies, application configuration and halp related materials for users as database applications are developed

Confidential

Environment: Salesforce, Service Cloud,Pardot, Siebel, ServiceMax, Force.com IDE

Salesforce Administrator

Responsibilities:

• Creating Service Flow Transactions from Service Flow Manager
• Creating Service Flow Wizard integrating Service Flow Transactions based on teh functionality
• Managing and Resolving Cases includes Creating & Automating Support Process, Configure Web-To-Case, Case Que, Assignment Rule, Case Escalation Rule, Workflow Rule on Case Object, Reports for Open Cases etc.
• Prepared a Data migration plan for collecting user requirement, developing reconciliation tests, analysing test outcomes to insure data integrity for clients.
• Campaign Management(pardot) and building Pardot Dashboard & ReportsSetting up salesforce for adding leads and campaigns to Pardot, email management for Pardot
• Email Template, Form and Form Handler and Landing Page Setup as part of Pardot email management
• Working wif Dispatch Console - routing workorders to suitable technicians identified nearby customer location, Scheduling teh work orders on their calendars based on their availability and workload.
• Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Maintain Product Backlogs and Scrum Backlogs
• Training provoded on application functionality that includes creating & closing teh Case,work order, assigning work order to Service Technician in Dispatch Console etc
• As part of initial setup, adding views to teh Siebel Application, employee setup, assigning skills, setting up locales
• Work wif business to identify customization and development needed in teh Salesforce CRM solution
• Works wif Salesforce COE to ensure customizations to organization meet global needs and template
• Continuing customization of objects in Salesforce to support user set up, profiles and roles, customization of objects, record types, page layouts and validations
• Preparation of metrics for open/closed issues, SLA coverage, age of support tickets drawn from incident management tools
• Daily administration and support of CISME database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations

Confidential

Environment: Salesforce.com, Visual Force, Data Loader, Force.com IDE

Support Administrator

Responsibilities:

• Confidential is teh application which takes care of all teh Events created as a promotional activity for teh publicity of teh drugs created by Roche pharmacy.
• Client needed an automation system which should align business processes wif best practice and ensure compliance wif internal controls and local regulatory requirements. Teh system uses Event approval process for efficiency and transparency. Event Management System also handles teh Expenditure of teh Event and tracking of teh Speaker and teh events done.
• .
• Created Profiles, sharing rules and levels, Role hierarchies, public groups and employed manual sharing, restricted access to sensitive organization’s data
• Assisted teh team on creating workflow & Approval process
• Function as a resource for company-wide Salesforce requests and projects both as a SME and liaison for external vendors.
• Track, manage and resolve daily support requests, issues, and administrative needs of users to keep pace wif rapidly changing program operations and procedures
• Perform daily administration of data manipulation tasks such as data loading, merging of duplicates, ownership and task assignments, etc
• Work wif business to identify customization and development needed in teh Salesforce CRM solution
• Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements
• Assisted BAs in preparing teh training material and organized teh training at Go-Live for end users
• Maintain user roles and profiles, security settings, access settings etc. User Profiles, Role Hierarchy, Sharing Rules and Security
• Create and manage custom fields, objects, layouts, list views, triggers, security configuration, complex workflows, and overall system configuration
• Train new and existing users and assisted teh team in preparing teh training manuals
• Ability to understand teh organizational structure and culture to halp build relationships wif key groups

Confidential

Environment: Salesforce.com, Web UI, Data Loader, Force.com wif Eclipse

Salesforce Administrator

Responsibilities:

• Help develop change management procedures for implementing requirement changes and/or enhancements and consistently tracked teh requirements status throughout teh project life cycle.
• Manage dashboards, reports, forms, templates, page layouts, workflows and approvals
• Create and maintain custom objects, object relationships, standard and custom fields.
• Work wif end users, providing best practices and tips on Salesforce usage including training, documentation and support as necessary.
• Responsible for liasoning between management, Information Services, Strategic Planning and Analysis, and teh users of database applications.
• Customize reporting and dashboards for various teams, provide reports and report training.
• Working wif management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers
• Develop and create customized reports and dashboards & Log and track identified system problems through resolution
• Training manual prepared and provided end-user training for teh targed users
• Assist programmer wif teh development of technical documentation of existing and future applications
• Works wif COE and Release Manager and communicates future Salesforce releases and enhancements